United Relocation LLC

At the beginning, Cameron shows nice and professional. Once you put money down, nobody take care of your moving. I should be moving today, but nobody tell me when they come. I have contacted customer service 10 times, they just transferred a message. They promised they would move today before I put money down, but after I called them today, they said nobody came today and the deposit not refundable. Tomorrow is the 2nd day for moving. So far nobody called me to confirm whether they come or not. Horrible moving company. Please do not use this company!! It is my first time to write review in USA. You may understand how bad experience I had with this company. I am a nice professional to treat people well. Please do not use this moving company.

Move size: Partial Move Service cost: $1450

Cameron was pleasant and helpful while we itemized my furniture and created an estimate over the phone. Days later, when I told him we were going with someone else he abruptly hung up on me. I sent him an email explaining our choice was due to the negative online reviews we'd come across (BBB, Moving.com, MyMovingReviews, TrustPilot, RipoffReport, UMovers, etc.). He responded, denying the reviews were of his company and was pretty hostile. I am incredibly relieved that we didn't do business with him and his company. I can only imagine how difficult it would be trying to work with him if something went wrong during a move.

Move size: 4+ Bedroom Home Service cost: $5250

I recently had a long distance move from Pittsburgh to Florida. Called a bunch of places that gave me a sales pitch and then an insane price for the service. Did some research online and found United Relocation. They were the only ones that actually listened to what I had to say, and took into consideration that I was on a very tight time restraint and had a lot of fragile belongings. The rep that helped me get set up, was very knowledgeable and worked with me considering my budget. They were worth every penny. Sent a crew out that packed everything, moved it, and unpacked it. The crew they used was awesome, they took their time to make sure everything was packed correctly and didn’t rush through and break anything. Was definitely worried that my things wouldn’t arrive on time, but they were right on time. Absolutely 100% recommend them and will use them again if I ever have another long distance move.

Move size: 3 Bedroom Home Service cost: $3400

Experience started out very well with Cameron, the associate I spoke to. This was my first time getting movers, and he was pleasant, reassuring, and personable. I booked this move, scheduled for May 12-13, back in February because I was graduating with my Master’s on the 11th and wanted to make sure everything was in order. I paid the deposit and Cameron assured me someone would be in contact a few days before the move to go over my inventory list a final time and to let me know the official date of the move. My husband and I planned to leave Madison on Monday morning (the 14th) and had booked a hotel at our halfway point in Nashville.

On Wednesday the 9th, Cameron did contact me and we went over the inventory list. My quote stayed the same. Cameron told me that someone would contact me the next day to let me know if the movers were coming on the 12th or the 13th. No one called me the next day. On Friday, the day of my graduation ceremony, I called in the morning to ask if they had any information, as the soonest day the movers would come would be the next day, and I needed notice. I was told that they’d have information soon and that someone would call within the hour. No one called. I got together with my family and my program, and in the middle of my graduation ceremony, I received an email telling me I needed to contact the movers ASAP or risk losing my truck. So instead of enjoying my achievement, I spent my ceremony trying to get ahold of Cameron or anyone at customer service to explain the situation. Finally was able to get ahold of Cameron and he gave me numbers to call, to which no one responded.

The next morning I was finally able to get ahold of someone and they told me the movers were set to come between 11am-1pm on Sunday. This time frame got pushed back and then the movers didn’t come until 9:30pm. My husband and I missed out on plans we had with friends and colleagues and when the movers did show up there were all these hidden fees, some of which we’ll have to pay today when the movers deliver our things. I contacted Cameron about this and never heard back from him.

All this to say, had we known the movers were contracted out, we would have found another company, one with better communication and dedication to disclosing all costs to their customers.

Move size: 1 Bedroom Home Service cost: $2109

I recently moved from New Jersey to South Florida after receiving a job offer. I received many calls but from my first phone call with Alison I was very impressed. There are no surprises or hidden fees. She went over every detail with me, she spent over 30 mind talking to me which shows how much they really care about helping with your move. My move went smoothly with no issues, all of my furniture was carefully moved and taken care of. These guys are the best in the business if you ask me. I’ve moved often and never come across such excellent customer service.

Move size: 2 Bedroom Home Service cost: $5200

I was so nervous about moving my whole life to another state, but every staff member I talked to at United were very helpful and reassuring. They talked me through ever step of the way, giving me updates on when the movers would be coming. Everything was moved in a timely manner and arrived intact. The customer service girl answered all of my picky questions and was able to accommodate all of my needs. I am so thankful and happy that I chose to go with United Relocation!! I will definitely be recommending them to anyone I know who is moving.

Move size: 3 Bedroom Home Service cost: $35000