United Movers Group

I believe this company is engaging in fraud and extortion by misrepresenting they are a moving van line. They misrepresent the services included in your price and demand additional monies IN CASH to start your move. Once you sign the contract they tell you thatyour "sales person" is not available, do not return phone calls, and ignore any attempt to settle the dispute. Phone logs, voice mail
transcripts, and copied of relevant documents are available.

Falsely represented themselves as a moving COMPANY when they are actually a BROKER. Misrepresented what the Estimate
Price included. Gave only 45 minutes notice of pickup on day NOT scheduled. Attempted to collect additional money in CASH
before pick-up for charges I was told were included in the estimate price. The company misrepresents themselves as CARRIERS
when they are not. They do not own the trucks used for moving. They misrepresent the drivers and sales agents as employees
when they are INDEPENDENT CONTRACTORS. They claim services are included in your Estimate and then change the amount
due and payment method on the day they decide to show up. The driver, ** **, related to me by phone this evening the
number of times they have been instructed to collect additional money the customer is not aware of IN CASH and then withhold
delivery claiming additional weight or cubic feet – sometime amounting to thousands of dollars.

Move size: 1 Bedroom Home Service cost: $553

Please don't fall for them. I wish to give them '0' stars !!
I really don't understand how they got BBB ratings !!
We moved from Tennessee to New Jersey . They are a bunch of brokers who are unprofessional . They did not come to pick up on the committed date and came so late that we had no time to move into another mover. They kept telling they would come in every day and came the last day we had to actually move out. The estimated who come into to do the assessment made all kinds of estimations and started with $2800 and finally charged $4200!! He promised initially there is no change in the changes and started loading the stuff and finally hiked the price after the loading was completed. He demanded to sign the document and when we asked the breakup of the calculations he refused to show any and drove our stuff without our consent. We had to call in 911 and complaint. The cops tracked the truck and they came back and now they were too good with us and demanded 1600 to unload our stuff on the pavement. We were stuck with them and had to sign for the hiked price !!
They promised delivery within 7 days and outr stuff arrive after 40'days.

Move size: 2 Bedroom Home Service cost: $4200

When you have to call the police, well that should tell you something..

Yes, can you believe it? I'd bet my bottom dollar any review posted here that is greater than one star is totally bogus. Even if they contact you with a quote, keep them on the hook and call the police immediately. These people aren't just scam artists, they are literally breaking the law.

These people will give you fake DOT numbers and try to convince you that they are the legitimate United Van Lines, they are NOT! Do not trust any names or addresses they give you, they aren't real. The FL address is bogus - call the police there if you don't believe me.

These aren't people that you want to argue with when they deliver your shipment. Your belongings WILL BE damaged and or missing, do not argue with them, CALL THE POLICE IMMEDIATELY - DO NOT LET THEM KNOW YOU ARE MAKING THE CALL OR THEY WILL DRIVE OFF with everything. Do not get angry or argue, they are scam artists and you are going to lose, they know very well what they are doing.

When dealing with anyone I think to be shady, I always remind myself of what Capone supposedly said about that 'and you're surprised I'm armed.' In no way am I saying that these people are armed, but always remember to be safer than sorry.

When they call you before they make the delivery, CALL THE POLICE so they can be in wait. DO NOT let these people in your home. It is not worth the risk.

If you were extorted by them, file a complaint with the DOT (you can do this on line). Also, contact the police departments at both the origin and end of your move. It doesn't hurt to call the police departments in Illinois and Florida at their addresses they give you, those police departments will know of these bandits. In addition, call 911 when they arrive with the delivery - the police will make an incident report and collect the personal data of the driver and any helpers they may send - this is information your attorney can use. They may make arrests so have your paperwork if you have any to show the police.

Also, you can contact state and local political officials and make complaints by email (mayors, chamber of commerces, council people, governors, local and state prosecuting attorneys, state senators and representatives, national congressmen/women and senators. On these complaints copy as many people as possible since politicians that special notice when many voters are involved.

Whatever else you do contact the US DOT! There is NO time limit on filing a complaint!!

I wish there was some way to connect all of us who are victims together so we could at least find out whether we have each other's belongings. I'm missing about 4 boxes and 2 larger items and have belongings of others as well.

Over and above be careful with any contact with these individuals - this level of threats, dishonesty and deceit may likely turn violent.

If these people want any personal information do not give it to them as you certainly do not want them having your name and address. If they have your address make sure your home is secure from burglars.

As you can tell, my experience has resulted in police, medical bills, and of course attorneys.

best of luck to you.

Move size: Partial Move Service cost: $9400

I made a terrible mistake by believing the positive reviews I read I saw which I now believe to be PAID Reviews. I should have done better research and have learned my lesson: 1. Look up the DOT # to make sure the company is not a broker which United Movers Group is despite their denial (DOT description proves they don't own any trucks!) 2. Always move based on weight (trucks have to go through a weigh station which goes on the Bill of Lading. Back to my story: All went well except United tried to delay the moving out date by days until we panicked about our closing. The people who packed up the household goods and put them up the truck were fairly good. They only problem was the estimate was way below the actual cost - $2K more. They had estimated square footage based on selling photos of our home and our descriptions and packing of the truck. We knew our good would be in storage for several months and they gave us two free months and then would charge $600/month. After two months, we were told the storage fee was now $960 due to the extra square footage. Unfortunately, due to a medical issue, our furniture stayed in storage for 7 months. When it came time for delivery, we gave over a month notice by email and tried to call. No one answered the phone. In fact, the phone would cut off while I'd be on hold for customer service. This went on until I wrote a "very serious" email. I kept asking for confirmation of our move in date in writing - I never got it. When it came close to our move in date, I tried to call again -- same experience. When I eventually spoke to someone, I was told, "according to the contract, they can deliver the goods 14 days after the date of the move in date." I continued to write emails appealing to their "good will." I got a phone call on a Saturday night at 6pm saying they could deliver the next morning. I said I needed 48 hours notice - especially to get the bank check. They reminded me it had to be a postal order or cash and I could get one at "Walmart." This was for thousands of dollars. I said I could not do that on a week end and refused to do it at Walmart. They finally agreed to deliver on Monday morning. Fortunately, their contracted movers were a good group from Miami, Florida, who did a nice job. But the whole experience was a nightmare. I implore you to use a major moving company with a BBB rating.

Move size: 4 Bedroom Home Service cost: $9500

Long story short we recieved a bid of just under $2400.00. They failed to pickup as agreed or even communicate. 4 days later after we placed over 20 calls to their corporate HQ they set yet another pickup date. This time they doubled the original bid but failed to provide anything in writing. They also initiated another electronic check to add to the original deposit. They failed to pickup or communicate then too. After being hung up on at least 6 times a dispatcher told my husband they might be there the next day or they might not. Basically they are selling services they can not or will not provide. They are refusing to return the deposit of over $1500.00 as they say I did not give them 7 days notice of cancellation on a move date they never honored and never attempted to reset from their end. They are refusing to respond at all. How is this not fraud?

Move size: 2 Bedroom Home Service cost: $2300

DO NOT HIRE THIS COMPANY! They will RIP YOU OFF!! I was given an ititial estimate by United Movers Group of $3200 to move me from Md to Fla. Later the estimate increased to $6300. Then, on my pickup date, June 22, the cost increased to almost $10k! The movers initially showed me my "space" on a 26' (?) truck, stating it was my 1700+ cubic feet. When I used their own dimensions, I proved to them that they had only designated 1400 cf. They apologized and moved the marker out giving me my actual amount. Then they stated I didn't have room for all of my stuff and it would cost me another $2-$3k. They made it a POINT to tell me if the boxes and items did not have their numbered labels, they did not go on their truck! After I borrowed $3700 MORE from a friend, they left. They told me that the SAME truck would go directly to Fla with NO transfer to a Semi. After they were gone, I went back into the house and discovered they had left my $1400 bed AND more than 17-5 cf boxes WITH THEIR LABELS, behind!! I have made over 45 phone calls to them, trying to get the date of delivery and an adjustment for all the things left behind BUT LISTED ON THE TRUCK INVENTORY! .. to NO AVAIL. They either never answer the phone, don't return my pleading voicemails, or tell me they will look into it and NEVER call me back! This Thursday, July 6, will make 3 weeks that they have had my items basically held hostage! The contract stated delivery by the 26th of June, but not more than 14 days from pickup. I'm devastated mentally and financially by the fraud and ruthless tactics of this Mover!! I have had to spend thousands of dollars in addition to their almost $10k estimate, just to be able to FUNCTION!! Something must be done against this company. They lie to consumers, ignore consumers, overcharge us, and hold our lifelong possessions hostage and there's nothing we can do about it!! PLEASE Help!! This company should lose its license or be FINED!!

Move size: 3 Bedroom Home Service cost: $10000

I hired United Movers in good faith based on the positive (fake!) reviews online and am very disappointed and out a $735 security deposit that I'll never see again.

I authorized a debit of $735 from my bank account by United Movers Group based on a moving contracted initiated on April 28, 2017 (reference no. U7981482). Sales rep Vanessa (ext. 423) told me that the company was a full service moving company with its own salaried movers and owned moving trucks and emphasized that it did not subcontract out moving jobs and that they were more reliable and professional than brokered moving companies. Vanessa also performed a moving cost estimate of $2,100 based on 518 square feet calculated by their own questionnaire and their company's estimation software.

My June 11, 2017 move with United Movers Group occurred with no communication initiated from them the day before or during to provide a moving time or contact information for my assigned mover. I attempted to contact the company multiple times throughout the day by both phone and email and was unable to reach anyone. Movers finally showed up at 5PM on June 11th in an unmarked moving truck and without any paperwork or identifying information on them to show they were employed by United Movers Group. The main mover, Ozzy, told me after I asked him that he was a subcontractor and that he had only worked for the company by contracted jobs for the last month prior.

Ozzy the subcontracted mover performed a visual walk through of my residence and estimated the moving footage to be 800 square feet instead of the 518 square feet originally quoted. He then called United Movers Group and they re-estimated my cost to be $3,700 instead of the original $2,100 quoted (a 76% increase!!).

Jeremy (ext. 555) from United Movers Group called me and we discussed the situation. Jeremy’s first suggestion to remedy the under-estimate of the increased square footage of the move was for me to leave some of my belongings behind to get closer to original the 518 square foot estimate; I told him that his suggestion was grossly unprofessional and that as a professional moving company I had had confidence in their ability to provide an accurate moving estimate for the square footage of my possessions by the questionnaire and software United Movers Group utilized to provide their moving quotes. Jeremy would assume no responsibility for the extreme increase of the moving quote or for the large margin by which his company incorrectly estimated the square footage of my belongings, so I declined the move and requested a refund of my $735 deposit due to their gross miscalculation of my moving costs and them falsely misrepresenting themselves as a full-service moving company when they were actually a moving broker and then them sending out subcontracted movers to perform my move. Jeremy told me that they would not return my paid deposit but that I could call his boss Walter (ext. 404). I contacted Walter on June 12th but have not been able to reach him and have not yet received a call back from anyone at United Movers Group in regard to this situation.

While I'm out $735---I'm grateful that I DID NOT use this company and experience the loss of my belongings as well as excessive increase of price.

BOTTOM LINE---DO NOT use United Movers Group! They are crooks and grossly unprofessional and do not provide accurate estimate or honestly represent themselves as a moving broker.

Move size: 1 Bedroom Home Service cost: $2100

I've only moved with the major van lines but last time I used them it was a nightmare because I got brokered out to a very small company who overcharged me for a lot of broken furniture. I decided to go the smaller moving conpany route. I found this company through consumer affairs. They were rated top 3. They were also the least expensive out of the three. We did the estimate over the phone which came way higher then I thought but they said they overestimate and boy did they. I ended up getting money back on delivery. I feel like that's a moving first. I got a check from them because they overestimated me so much. They delivered the exact day they said they were and picked up the exact hour they said they would. Best part is nothing was broken. I was concerned at first but I never thought a move was supppsed to go as good as they said they could.

Move size: 4 Bedroom Home Service cost: $6750

Picking a moving company was so stressful I got a bunch of quotes and I didn't know what to do I have no clue about moving dolly move I don't before was a few miles away going across the country was definitely a big difference for me and my family . My representative took my inventory of what I'd be moving I also had an in-home estimate and united movers group was the only company that came up close to the same week and cubic foot for the move. They offered me the full packing service which included treating all of the glass items I have a few China cabinets full of antique China that means a lot to me and my family that has been passed down from older generations. The way they wrapped these items in bubble wrap and packing paper and then put them in dish boxes was amazing I don't even know you could write Chyna this way. The amount of care or respect they handled all my furniture with wrapping and disassembling and reassembling all the furniture on delivery was really good. The movers were all polite and professional I was really skeptical about booking a company without meeting someone first from the company to represent them but after seeing the reviews and the A+ rating with the Better Business Bureau I was more at ease. You know the movers group is definitely going to be my mover for life hopefully I don't have to make one of these long trips again but if I do united will be the company a call thanks a lot united movers group.

Move size: 3 Bedroom Home Service cost: $6845

I m a single mother and need and real trustworthy company to help me with moving my house and car. United movers group looked really honest online ski gave them a call and received a quote. The rep over the phone went over all the belonging id be taking on the trip and gave me a binding quote. As well as quoting me for my car. The movers showed up early by a half hour the day of the mov and wrapped the furniture really nice, got me out to MD after packing truck and un packed furniture and put it all bak together.

Move size: 3 Bedroom Home Service cost: $6850