U Pack

Great Experience - local ABF drivers were very helpful and placed cubes exactly as planned. Delivery was a window of 3-5 days - easy tracking. The secret to a good move - follow clearly written instructions from ABF - load heavy low. Tie down or stuff the container full to the doors. There is space between the plywood floor and doors on the metal sill that must be filled - I load mattresses last to stuff and cushion. Cover all mattresses, fabrics, and items with plastic to prevent water damage. ABF like U-Haul and all the moving companies I have dealt with explicitly state their moving containers, trailers, or trucks are not water proof, just water resistant. I always make sure anything near the doors is plastic covered.

Move size: 2 Bedroom Home Service cost: $2100

I was planning on renting a U-haul to take my belongings on a cross country move. A friend heard about UPack and I did some research. The price was great but there were some bad reviews that caught my attention. I was assured by my friend that his friend had a good experience.

From the time I booked the trailer to the time it arrived at my destination, I was bowled over by the great customer service and the whole move went flawlessly. Everyone was so nice and professional. I had several changes of drop off locations and everything still went smoothly. Communication was great and I would do it again in a heartbeat. I moved a four bedroom home for about $2800. I had quotes from others from $7000-$12,000.

Thank you UPack for saving me a ton of money on my move!

Move size: 4 Bedroom Home Service cost: $2648

We are moving out of state and timing was crucial because my husband starts work in 5 days and I will be staying behind until my transfer at the end of the month. We had to be moved in by Tuesday before he started work and so that I could return to the old state to continue work. When we reserved the Upack trailer which we are paying $1,000 for we specifically asked the man and explained the situation. He said oh thats no problem. When the trailer was dropped off we asked the truck driver again. He stated that they drive and deliver 24/7.. We loaded in a couple of hours and called and called no answer, next day Saturday called and called again no answer. Finally called customer service and the lady was so rude. Well we dont service on the weekends its in your contract your things wont be delivered until possibly friday. So now I have to fly back once again,miss work and try to unlaod myself because my husband will already be at work. If we would of known they dont work on the weekend which what moving company doesnt oh them. We would of paid a little extra for Pods or Uhaul company so that we could have our belongings. Nowy husband will be in an empty home for a week with absolutely nothing. No bed, no tv, no clothes.. Nothing. Please reconsider using this company, pay the little extra for better service and make sure to read your contract and not go by the customer service reps.

Move size: 3 Bedroom Home Service cost: $971

Never again. They managed to foul up every step of the process. The containers were at the wrong location at origin, they shipped to the wrong location at destination, they didn't tell us when our boxes arrived, so we had to book movers

to unload at last second and paid out the nose, the movers they booked for us were 2 guys is a small pickup, several items were broken including an antique dresser, and it took 12 hours to load a 2 BR apt and almost that long to unload. There are so many different layers to their business model that nothing is ever anyone's fault so when something goes wrong, it's always the customer holding the bag. And it cost about $8,000 for the privilege.

Move size: 2 Bedroom Home Service cost: $8000

Upack never showed up, called 2 days in a row and kept being fed conflicting stories and nonsense excuses. Finally after not showing up for the 2nd day we cancelled our order and went with another moving company. Upack customer service is rude and they don't care that they are ruining your move when they don't bother showing up on the scheduled day. They also don't bother to call when you they don't plan on coming, you have to track them down. Run far far away from this company. Other companies might be more expensive but it's because they actually know what they're doing, unlike Upack

Move size: 3 Bedroom Home Service cost: $2400

THANK YOU UPACK!

I scheduled a move with another company in July for an August move from San Antonio, TX to Hopewell Jct, NY.

The other moving company never showed, and did not have the decency to let me know when they can pickup my stuff from SA. I called UPack in a panic, as I had to have my stuff out quickly. UPack was able to schedule a pod in less than a week, that we were able to pack. The pod arrived at my place in about 9 days from packing. The man who drove the pod to my place even helped me unpack the pod!

I also love how UPack allows tracking, so you can easily determine what day your belongings will arrive.

I can see how your items could get ruined using a pod. I would recommend using movers. I did not, and some of my belongings were really wet from weather, etc. However, that is on me - not UPack.

Fantastic company. Thank you again UPack!

Move size: Partial Move Service cost: $2027

Extremely unprofessional experience. It’s difficult to understand how this company feels comfortable charging a client $2,700+ to move all of their belongings and the communication around drop off of said belongings could be so inconsistent and borderline careless.

Would not recommend to anyone who is moving. However, I would recommend paying substantially less for a UHaul and doing it on your own. Overall, more straightforward and less dependent on the people who work for this company to act in your best interest or care about your belongings as much as you do.

Move size: 2 Bedroom Home Service cost: $2700