U Pack

Moved from Wisconsin to Georgia. Trailer was dropped off exactly when they said it would. Driver took the time to put it where it would be easiest for us to load. Put wood under to protect the driveway. Trailer is huge and we packed it perfectly, multiple straps to keep things in place. Nothing broken and only a few things shifted during the trip. This was our fault, not theirs. They are only driving it to us. We were the one who packed it. Used 15’ of the trailer, which is exactly what I thought we would use. I paid an extra $290 to have it delivered on a specific day. I had read previous reviews that said that their stuff was late but they didn’t pay the extra to have the specific day delivery. So I did it and it worked out perfectly. Trailer was delivered on a Friday. We were done with it by Saturday afternoon. Requested pickup online and they picked it up Monday around 1. It was a great experience. I hope to never move again but if I do, I would use UPack.

Move size: 3 Bedroom Home Service cost: $2950

The concept of this company is great. The customer service directly at Upack is amazing. Every person I spoke with directly at Upack was sweet, and super understanding. The customer services at the local centers was horrible and definitely doesn’t represent the culture of Upack. I really hate I had these delays which made my family waste time before my husband’s l deployment. Plus I had some furniture damage and I really wish someone had gone over the basic coverage with me. Overall, like I said, the company has a great concept but I will definitely will not recommend and will not use again

Move size: 2 Bedroom Home Service cost: $4563

Super easy process. Customer service is very responsive either by email or phone call, within reason I wouldn't expect a response in the middle of the night nor over the weekend.

If you run into issues or unforeseen circumstance, they are very accommodating and will to help come up with alternate solutions.

Setting up delivery of the truck and pick up at both origin and destination are easy as well.

This service provides an alternate means to moving if your willing to put in the sweat with a little piece of mind not having to get on the road with crazy drivers.

I’ve seen other reviews about damage during transit and difficulty operating the locking panels. I’d say, pack your things properly or pack a UHaul truck and see if your damages aren’t the same…. As for the panels, a 13 year old was able to put mine on as I stood by and watched her…..

Move size: 4 Bedroom Home Service cost: $4100

I recently moved from Oregon to Alaska. Got quotes from traditional movers that were very high. I asked for a quote on line from Upack and got one right away. While I was trying to make up my mind I got an email from Brett at Upack offering me a special deal. Despite me having to pack up my entire house alone including buying boxes I decided to go with Upack. Brett was awesome! He is in the Arkansas office. I had at first ordered a POD but after starting to pack realized I had too much stuff for a POD and panicked. Brett was calm and helpful. I wound up with a trailer instead. I didn't have to use the whole trailer and was just charged for what I did use. The trailer arrived early and was delivered by a very helpful driver. The only negative here is that Upack utilizes 'Moving Staffers' as loaders. They are not Upack employees but a separate company. The Moving Staffers in Eugene, Oregon were like Cheech and Chong. Disorganized, and when I called to confirm my load date they got me mixed up with someone else! Then to top it off Moving Staffers charged my Debit Card 4 times what they were supposed to! Apparently Upack shared my card info with Moving Staffers. I had a fit! I did get my money back but that was very scary. I am a senior citizen and felt like Moving Staffers were ripping me off. I was too far along in the move to back out and find someone else. The Moving Staffers broke my lamps and did a sloppy job of loading. After that Upack DID pick up the trailer right away, an hour after I called them. It left for Alaska immediately and was delivered in two weeks!! Impressive! The Moving Staffers in Alaska who unloaded were late and got lost but were really nice young men and did a great job unloading in the snow. The trucking company in Alaska took their own sweet time picking up the Upack trailer but finally it left. I highly recommend Upack but use caution with Moving Staffers. Try to find someone else to load/unload and don't use a debit card, use a credit card that has more protection from over charging. All in all it was a good experience and saved me around $4000.00.

Move size: 2 Bedroom Home Service cost: $3300

Received a call during the middle of my originally scheduled drop off time to be informed that the drop off would occur 4-6 hours later than was originally scheduled. The reason? Another customer booked AFTER me and was in my area so they are bumping me back to drop off for the other person. This is ridiculous, I will never use this company again and trash them every chance I get. Thanks for completely screwing up my moving schedule and making me postpone my moving date.

Move size: 1 Bedroom Home Service cost: $1200

Slow and rude!!!! Do not ever use their service! UPack made my life so much harder!!!

Customer service people are not very helpful and they delayed my shipment by almost a week. I had to call at every step to remind them and track where my items were and how I can make the shipment faster.

I submitted all needed documents for my shipment right after they picked up my stuff, and even called them to confirm whether they have received my paperwork. However, some guy from UPack still called me to ask for my paperwork after several days. This is so not acceptable and totally delayed my shipment.

When I wanted to schedule my delivery appointment for my destination address, the person on the call was so rude and unwilling to provide me with an estimated time range of when my delivery may arrive. I had to call at 7am of the actual delivery date to further confirm.

UPack made my life so much harder!!!

Move size: 1 Bedroom Home Service cost: $1068