U Pack

This was the first time I moved across country and I am so glad that I used UPACK. The cost was within budget and the service was impeccable. The drivers were courteous and very helpful. When my furniture arrived there was a problem. The top of the truck had become damaged and water leaked onto my mattress. I called the company and within hours I was contacted to resolve the issue. It took a little over 2 weeks to have a check for the cost of my mattress in hand. It would have taken less time, but I put the wrong address on the form for the check to be delivered. I did not catch that mistake, but UPACK emailed me to verify the address. Rebecca S. with the Lake Charles location CAUGHT the mistake and advised me of it. I have never been happier with a company than I have been with UPACK movers. I don't know about the actual people that they recommend to move the furniture. ( I WISH I HAD USED THEIR RECOMMENDED MOVERS, because my actual movers were horrible) If you are moving, I would definitely recommend UPACK.

Move size: 2 Bedroom Home Service cost: $1271

I am still waiting on my shipment from unpack..

I was very clear on the specific date required for arrival and made special accommodations and paid extra $$ to guarantee a date. It was the only reason why I chose this company.

What a mistake. No call, no show. I wasted a day, didn’t have any notice and caused several downstream costs they refuse to reimburse.

Buyer beware. This company has no accountability OR integrity. Avoid!!

Move size: 2 Bedroom Home Service cost: $2250

This is the second time I have used UPack & ABF. The first time was June, 2008 from Atlanta to Ogden, Ut. Delivery then was as promised. Had trailer for 2 days. Picked up on the requested date and was in my driveway in Ogden 5 days later. The trailer beat me there. ABF gave me extra days (at no additional charge) to allow me to get to my destination. They picked up the trailer the day after we unloaded. The good and timely service for that move convinced me to use ABF again. The second move was Dec 12, 2019 from Ogden, Ut to Mobile, AL. This move had to be rescheduled six (6) times. UPack assisted me in changing the moving date, found me a better rate from the first reservation and always followed up with emails each and every time a change was made. They were always courteous and helpful to me. The trailer was picked up on Dec 16, 2019 and was deliver to my address in Mobile on Dec 30, 2019. The trailer actually arrived at the ABF terminal in Pensacola, FL on DEC 24th, 7 days travel time for 2100+miles and during a holiday season. ABF delivered the trailer on the day and time I had requested. They were prompt and professional on the delivery and pickup. I am a single woman and the drivers assisted me on both ends of this move with the ramps and the bulkheads. The drivers also recommended to me the best place to possession the trailers as to not get too close to the roofing of my home and still be able to load and unload with as few of steps as possible.
I highly recommend UPack & ABF for your moving needs. I do not plan to move again but if I have to, I will use this service again. I couldn’t be more satisfied with this company.
S. Frisbey- Mobile, Alabama.

Move size: 2 Bedroom Home Service cost: $2999

I had a great experience with upack. Every step of the process was smooth, efficient and friendly.

When I first contacted them to get an estimate, thee were friendly quick and helpful. They also didn’t pester me after the quote to get me to commit (like several other companies did).

When I reserved the trailer, same thing. Quick, friendly and efficient. It was even easy to reschedule when plans changed due to the pandemic.

Drop off and pick up, at the old house and the new, went as planned.

Every person I spoke with was friendly and professional. I really had a great experience with them.

The only reason I didn’t give them 5 stars is because I didn’t get the pick up confirmation that they promised me. I had to spend a little extra time trying to find when my delivery would happen.

I would also warn against their box supply sub contactor. They were very disorganized, and I had to contact them several times to receive all the boxes that I ordered. Also, their boxes are a bit flimsy.

Move size: 4 Bedroom Home Service cost: $4600

I bought $400 worth of blankets. Upack suggested company to use to pack trailer. I watched the for a while but had to go pack some more. WHen I came back most of the blankets were unused. I asked why. They said they knew how to pack and had been doing it for 20 years.(Always have two or more friends to help you watch the movers and fire movers on the spot if they are mishandling you belongings).

When goods came out of storage everything was scratched, torn, worn or damaged in some way. UPAcK says the moving labor contractor they suggested is to blame and that I was warned(?) I was supposed to act as supervisor/foreman of the loading crew. Moving Solutions said UPACK was to blame since everything went into the truck unharmed! That I should have complained before the truck left! I used UPAK because of the reputation of ABF. Likewise I use the moving labor contractor they suggested. This stuff was almost new Costco solid wood furniture. ..Firewoood for sale!!

Move size: 1 Bedroom Home Service cost: $4000

Our experience with U-Pack was extremely frustrating and disappointing. We called and scheduled an appointment, and the woman on the phone told me a price, took my credit card information, and confirmed that the trailer would be arriving on a Friday. A few weeks later, that day came and went with no drop-off. I called and was told that the woman I spoke to never actually placed the order. The second rep was very friendly and clearly trying to be quite helpful, but the price had now changed to $500 more for about half the space the original woman had quoted. Plus, we had to pay an additional $400 or so to get the drop-off date we had originally been promised. The truck was dropped off on a Monday, so instead of having a weekend to carefully pack, we had one day to rush through the job as quickly as we could. Also, they tell you that you can pay by the foot, but it is only possible to buy in two-foot increments. By the time we factored in the additional cost for a last-minute trailer, the rush shipping, and the additional space (again, which was mostly included in the first price, but not the second) this job cost about TWICE what was originally quoted. We paid to have the truck delivered on a Monday (with their “guaranteed deliver window”), but when we went to schedule the drop-off at our new house, we were told that even though the truck would be in our destination city Sunday night, drop-offs only occur between 4pm and 8pm, so it would be dropped off Monday evening, not morning. We had to reschedule moving help for Tuesday and are still confused why they insist on taking the entire day to drop off.

All in, this company cost double what I expected to pay, caused me a ton of stress and hassle on my moving weekend (turned not-moving-weekend), was slow to deliver my container, and the drivers didn’t even wear masks in two states with mask mandates. I could have—and should have!!—hired full-service movers. It would have been just a small amount more financially and much, much, much easier. If you do use them, triple check their work and then budget for surprises.

Move size: 2 Bedroom Home Service cost: $4000

My husband and I recently moved from Bath, Me to

White Plains Md. and used UPack as our moving service.

We highly recommend this company. They made a frustrating time so much easier than we ever thought it would be. They delivered the trailer on time and picked it up on time.. What a blessing! Everyone we spoke to on the phone and in person when the trailer was delivered and picked up were friendly and informative. We thank all those who helped us. we definitely will use you again if we move.God Bless. Melanie Saindon.

Move size: 3 Bedroom Home Service cost: $3000

We used a relocube to move furniture from Iowa to CA. U-Pack was a fantastic company! Their website was very specific & accurate. They sent update text notifications so we felt like everyone knew what to expect & when. Everything was on time & they gave detailed instructions. Customer service was excellent & no long wait times. Price was very reasonable for amount of furniture we moved in 1 relocube. Cube arrived on time & no damage to furniture! We highly recommend U-Pack.

Move size: Partial Move Service cost: $2400