U Pack

We had the 28' trailer, and packed it to the brim ourselves with everything in the house, including the riding mower.
We used pallet wrap to protect the wooden furniture and anything with glass, and cardboard boxes for everything else that wasn't in a plastic tub, and all of it arrived at our destination on time in excellent condition.
We even had an issue with the people buying our house delaying a concurrent closing, due to delays in their financing. I called U-Pack, and they agreed to extend the time for the trailer pick-up for at least 2 days beyond the published limit for no additional charge. They saved me a lot of money and worry doing this!
I would definitely use them again.

Move size: 4 Bedroom Home Service cost: $2600

I hired a Upack truck for my move from NY to FL. The truck took 6 days to arrive. Many boxes were opened, many items broken, lamps, mirrors, furniture, and my ring and other jewelry went missing. I had placed my jewelry in a bag and placed it at a bottom of a box in the center of the truck. How would they have noticed this? It is possible that with metal detectors or xray machines. They new exactly where to go. I regret using Upack and would never use them again. Use a reputable company when you decide to move. You get what you pay for. Upack never responded to my claim.

Move size: 1 Bedroom Home Service cost: $5000

We moved from Georgia to Ohio using U-Pack. The people at both ends were friendly and helpful. Our trailer was delivered very early on the day requested, 8:30am. Pick up was later than expected but still on the day required. Delivery of the trailer at destination was on time and in good condition. Pick up of the empty unit was quickly done. Only issue we had was with the partition wall panels. The sliding bars would not function properly and smoothly. One was bent. We had to use a hammer to get it locked in place. To get it removed we had to did-assemble one of the bars from the wall to get it out. If you’re willing to do the work, this is a very cost effective way to do it. Our total cost with trailer, supplies and some hired help was about 25% of a moving company and our property never left the truck into storage or transfer. It was always under our locks, the company had no access to our property. I’d recommend U-Pack to those willing for some lone hours packing and loading.

Move size: 3 Bedroom Home Service cost: $4000

Want to know about upack, here's all you need to know. I would give them 10 STARS IF I COULD!! Everything about our move was seamless. I had to change the move date about 3 weeks ahead of time. No problem. They arrived in the time window they told me they would. The drivers on both ends of our pick up and deliver locations were super friendly, very professional and we could see exactly where our 2 containers were ever single step of the way. The dispatchers were super pleasant, answered every question we had, AND when we discovered we had moved cross country to house full of mold and needed the containers delivered to a storage unit 33 miles away from the original destination instead.. NO PROBLEM. While I am now buying a house and hope to never move again, I would use UPACK IN A HEARTBEAT!! They far outshined others, including 2 prior movers that we attempted to arrange, one of which wanted to charge me over 4 grand to move 85 boxes and no furniture! Upack was $1700! everything arrived in perfect shape. THIS is the only company to use for a move! You have options on what to choose, cubes, or a trailer. Look at the measurements online, find what suits you best. If in doubt, order an extra cube like we did. It was well worth it. If moving furniture, I would recommend that you do the trailer space instead.I have moved 10 times in my life. This was the only time I didn't want to pull out my hair by the end of it. Pack your stuff correctly and wrap your furniture just as though a professional mover is doing it and your stuff will arrive in tip top shape without a problem. Not a single thing of ours was damaged.

Move size: 2 Bedroom Home Service cost: $1750

Our experience with everyone we dealt with at UPack was excellent. I had to change my delivery address three times and was nervous it would get messed up but it didn't. The dispatcher at the terminal in San Jose explained the whole process to me (I asked everyone I contacted what the process was since this was a super stressful move) and was very friendly. I was called when it arrived in Atlanta to arrange delivery and that went smoothly as well. The UPack driver in Atlanta was a huge help! The manager at the storage facility originally wanted him to put the cube on the other end of the facility making it alot of work to move a cube full of furniture and boxes all the way across the storage facility in 95 degree weather. TC talked to her and assured her he could place it closer without it being in the way of other movers. That was a HUGE help. Also we packed our stuff so tightly in the cube none of it moved so it arrived in tact. I would use them again for sure.

Move size: 1 Bedroom Home Service cost: $1450

The MOST important thing you need to know about ABF is that if you go with their trailer service, the trailers have "regular" freight truck spring suspensions and not modified moving truck suspension. This will make a huge difference in how the load rides. The bottom line is that the trailer hits bumps hard and you have to pack carefully with lots of jostling and bouncing in mind. This is NOT a regular moving truck. Create a very sturdy base, don't put heavy things on top and imagine in your mind how well your packing will hold up when bouncing down the road. Many unloading services will require you to sign a disclaimer if you use ABF for this very reason. Also, keep abrasion in mind. ANY rubbing will get magnified 10x fold because of this. I have to say that UPack customer service is great to work with and the company provides competitive rates and service.

Move size: 4 Bedroom Home Service cost: $2300

We used U-Pack to move from Florida to Kentucky. As easy as the company makes it sound, it is not. Coordinating all your furniture and stuff in those small cubes is practically impossible. Also, each of our cubes were dirty on all 6 sides which caused different colors to transfer on our furniture. We did wrap most of our stuff but not every single thing. Also, we used their storage service for 1.5 months at a very premium price, only to lose several pieces of furniture to mold when we unloaded. In the fine print, they tell you it is not a climate controlled storage facility. Lastly, they were outside of their 5 HOUR window for both deliveries of the cubes. So yes, we saved money on the move, but the frustration with loading everything ourselves on top of losing more than half our stuff, we did not. I doubt they have any repeat customers.

Move size: 3 Bedroom Home Service cost: $2200

For the price I was not particularly satisfied with the size of the cubes, they are a foot too tall and it makes that space kinda useless unless you're loading just boxes.

My cubes also arrived filthy so all my stuff was needing a substantial wipe down.

The main reason I'm leaving a 1 star is due to the drop off service. They give you a time from from 8-12 when they will drop your cubes off. That is a fairly large window in my opinion to get something delivered.

Being single I scheduled people to help me move to be there at my house at 12:30.. I received no calls on the tardiness of my cube or any form of communication other than when I called the dispatch told me 'yes they are on the way and you're next on the delivery'

They did not show up until 2:58pm so I paid 2 movers for 3 hours of sitting around. The customer service is horrible. If they said 'delivery before 5pm' that would have been fine, but don't be three hours late and not contact the person and then also lie to them several times.

Terrible company, would recommend PODS or other services.

The only good thing was their management heard me out in my frustrated state and were very professional.

Move size: 1 Bedroom Home Service cost: $1588

We decided to use UPack due to their competitive rates to using a moving truck. When they showed up, we were concerned our stuff wouldn't fit but the driver had an extra container and reassured us they could drop it with the others and we would only be charged for the ones we used. He provided us the piece of mind knowing we would be able to fit all of our stuff and we wouldn't be charged for an empty container! The delivery/Pick up of the containers were on time and we were able to track their location throughout the relocation. The other thing that was great was they had no issue changing the drop off location the day before delivery! Thank you for the great experience and I would definitely use them again and recommend them to others!

Move size: 2 Bedroom Home Service cost: $2559