U Pack

We have used Upack twice but never again. The first time we had water damaged items. Expensive items like a brand new queen size mattress and box springs and some hand made quilts. We were able to dry them out so even though I was upset I let it go and figured it was a fluke. The second time our entire household was on a truck in storage for seven months. We now have moldy leather coats, books, and who knows what else. I stopped my unpacking to write this review. Never again. Never, ever, again.

Move size: 3 Bedroom Home Service cost: $5000

I had negative experience as well. Three of my boxes GOT WET, more than $850 in damaged clothes and luggage. Upack admitted negligence in their pod and since it is the policy that the customer assumes all responsibly no insurance was available and they paid the max of $3 per pound for a total of $78. They advertise waterproof pods but not so. I was told that unfortunately they can't check every container and now it will be fixed since they know. Certainly doesn't help me out. I had even called before hand when I read the contract and was reassured that all the fault for their equipment was not on me..not so. Poor policy. I was told that I should be happy with $78 because it was paid at the maximum allowed amount. I told the rep that $78 would not replace even one suitcase. EXTREMELY disappointed in UPACK.

Move size: 1 Bedroom Home Service cost: $900

I couldn't be happier with my experience with U Pack! Customer service was amazing. Everyone I talked to was super friendly and helpful. I changed the details of my move several times and they never missed a beat! The trailer drop off/pick up went off without a hitch and the ABF drivers were helpful and friendly. I chose guaranteed arrival and my trailer arrived exactly when I needed it. The price absolutely cannot be beat. I even hired local companies to load and unload my truck (on my own) and the cost was still a fraction of what I would have paid for a traditional moving service. Again, I can't mention the customer service enough, outstanding. Would recommend to anyone! Thanks!

Move size: 2 Bedroom Home Service cost: $1700

This is unfortunately the biggest mistake I could have ever made..I packed all my valuables securely.
Guy who works for the company the forklift driver was super kind Kelly in Las Vegas.
He saw how packed to the brim my container was.
I asked if could put my brand new fur and goose down coat in it too!
Which he threw on top! He even said where?
there's no room!
Said my locks where decent not easy to break..
I didn't think about that the locks could opened at the time with a lock pick kit.
Or other way.
Saw the you tube videos of how simple these locks can be opened.
It was picked up I'd say 6-7pm in Vegas it was dark out.
The manager Arron Gold in vegas was nice too.
It was shipped from Las Vegas, to New Jersey!
Sometime within the time of being in Vegas.
To the trip to New Jersey.
Where Linda kept it for a few days for me there.
It was broken into!
All my boxes especially 4 suitcase boxes where sealed with zip ties or luggage locks.
Then put into suitcase boxes I'd shipped to Las Vegas from Portland Fedex..
All 12 arrived. Fedex
All but one was broken into.
I have not counted them all
Not one had shrink wrap left!!??
One large red case the box was completely removed!
Everything of value was broken into and stolen.
I had a trunk no Stuff left!
Nothing in it but a cheap rice cooker and a few dog supplies.
I had boxes of brand new leather boots.
Comic books, action figures,
A new TV flat screen , electric scooter. Gold
Jewelry, collectible coins! Art work.
Things That I'd collected since aged 8..
Stuff that was handed down from my grandparents.
Few items of furniture not much.
Steel convection microwave. let's just say it was at least $11,000 plus!!
Not including the cost of shipping of my stuff from Oregon FedEx.. The cube cost!
I should never have done this..
I would have at least gotten my valubles had I shipped them to NYC.
Price I spent I could have got a professional move.
I read the reviews trusted them..
I guess being Xmas they chose mine?
I knew soon as I opened it after delivery by a nice Hispanic guy..
That straight away I needed my coat!!
It was gone!!
Along with everything else I loved cherished and collected.. New and very old!!
Why did they do this to me?
It was not in Vegas long.
But Travelled 2500 miles!
Was in their Jersey location approx 4 days.
I had to wait for a parking spot to open up.
I want my money refunded and value of my things reimbursed!!
They ruined my Christmas..
I tried putting up a go fund me..
No one has added a dime to help me.
I'm super depressed even my medication was stolen.
My migraine meds are about $1000 for 4 boxes?
My estimation is low.
They never told me to insure it to the max?
I thought by the reviews that they had responsible and good.
Who did this to me??
Why?
What are they reimbursing me for?

Move size: Studio Service cost: $1200

Absolute WORST service I’ve ever received! I moved halfway across the country the beginning of this month from Fayetteville, NC to Houston, Texas. It was a big move so I wanted to go with a company that provided great service as well as peace of mind. This company seemed like a great choice at the time, but once it was time to get things going everything that could’ve gone wrong did. The cube was supposed to be picked up on the 6th of this month, it didn’t happen for weeks! The freight company UPack hired to pick it up claimed their forklift was stuck in mud so they wouldn’t be able to pick up. A week and a few days go by and no one had called to give me an update so I called myself to see what was going on. No one could tell me the status of my relo-cube. A few minutes went by and someone called back to tell me that it had been picked up and would be on its way by the end of the day (false). Before Thanksgiving someone called and asked if I knew whether or not the cube had been picked up because his guys had been having issues getting access to the neighborhood. By this time I had already been in Houston for a few weeks. I called the company to complain about how long it had been and how I didn’t appreciate not knowing where my things were. I was talked down into believing something was going to be done about this, only to have my things arrive nearly a month after it was supposed to, and a small credit to knock the price down. These people still charged me full price for this nonsense. They don’t even have storage options so I’m going to have to figure out a way to get my things on my own. Save yourself the headache, go with another company! They guarantee “quality service” and “great customer care” I disagree.

Move size: 2 Bedroom Home Service cost: $1549

My wife and I decided to move from the Seattle area to the city of our births - New Orleans. We'd been talking about doing this for years and finally decided to just do it. We spent a lot of time (several weeks) researching different moving companies that ran the gamut from full service to do-it-yourself movers. The one we kept coming back to was U-Pack..and after having completed our move..we can honestly say that it was the best decision we could've made. Honest to a fault. Professional. Helpful. Always willing to take the time to help when we had questions. Courteous and genuinely friendly. From start to finish it was a seamless move. The truck arrived on time. The drivers were extremely helpful. We followed their packing recommendations and didn't lose or break a single item. Too, their pricing was dead on with no surprises and well within our budget. This will be our last move but, if we had to do it again, we wouldn't even blink at choosing U-Pack again. They were that good.

Move size: 4 Bedroom Home Service cost: $4971

This is our first time interstate/long distance move.We used UPack to move from Denver,Colorado to Atlanta,Georgia. I have got quotes from other moving services, but UPack gave me the best(cheap) estimate. We ordered two relocubes, but surprisingly all my stuff(1 king bed & mattress, dining table, tv stand & tv, 6X4 feet armour/shelf), office table/chair and lot of my kids toys and house hold stuff) was put into one cube. So they charged me for only one cube, my total moving cost of a 1BD apartment stuff is around $1800 including storage for 1 month. I recommend UPack for safe and cost effective moving. They were always reachable on phone and updating me every time there was a change in the status. I drove to Atlanta from Denver, we took 3 days to drive to Atlanta. By the time we reached Atlanta our upack already reached Atlanta. Since I don't have an apartment to unload my stuff we took one month storage, but after 3 days we got and apartment and unloaded out stuff. None of my stuff is broken, including my TV.

Here is what I did to properly pack my stuff:
1. watched lot of youtube videos on packing
2. took pictures of all my rooms before packing, just incase to claim if anything misses during transportation.
3. Bought all packing stuff from HomeDepot, like packing tape, rope, heavy duty medium boxes(28 boxes) and bubble wrap, they are all very good quality compared to the ones available at Walmart.
4. Noted all the items packed into each box, on the boxes and on a separate notebook.
5. after each 2 rows of boxes loaded in the relocube , tied the rope so that the last two rows of boxes wont fell down or move during transportation.
6. Took pictures after loading the boxes.

Move size: 1 Bedroom Home Service cost: $1800