U Pack

This was the worst experience I have ever had with a company, and I have had some doozies before. Long story short, they let me know that they could not fulfill my order halfway through the day that they were to fulfill it.

The long story:
I contracted 2 Relocubes for memorial day weekend, going from PA to WI. I did this well over a month in advance of this date. I was ecstatic that because of the holiday, I would have from Friday to Tuesday morning to pack the cubes, and they even told me I did not have to be there when they picked it up on Tuesday. We could leave first thing that morning, I had a guaranteed delivery of June 2nd, and I would only be without my stuff for a couple days.
I called either Monday or Tuesday of that week to inquire what time to expect the Relocube delivery on Friday. They said between 11am and 2pm. That was fine, I just let my fiance sign for them while I went on a last lunch with my sister before I moved. I got a call around noon saying they had overbooked and had no relocubes left for the entire weekend.
I was flabbergasted and told them that no, I could not wait another 5+ days for them. I had other deliveries coming on the day I had contracted them to deliver the cubes, and I could not just push off the move. I asked them to call around and find some from other companies or any other dispatch centers within a days driving distance. I was told they had called all possible cube locations and they were currently all in use. And no, they couldn't just grab some other company's cubes/pods.
They offered to give me a trailer for the same price. But the only trailers they had left were 28 foot long, and I just laughed at my luck.. my apartment has a tiny parking lot, and to get to it you had to go up a hill on a single-lane driveway between two buildings. No way was a trailer fitting back there, and after I had them look it up on Google Earth, they realized there was no way that would work. Their solution? Give me a discount, have me go rent a Uhaul, load my stuff, bring it over to their station, unload the Uhaul and load onto their trailer, then proceed as normal. So, wait, the weekend I had already planned around your guaranteed delivery date, the weekend I was going to see family and friends for the last time before I moved halfway across the country, and the weekend of a holiday where so many businesses were going to be closed and unavailable for such a massive rescheduling endeavor, you want me to instead do an additional load-in/unload and contract even more work.. and I had to do that all within the next 5 hours because you are not open on weekends or holidays?
I tried asking for a manager. The manager did not call me as requested. I waited an hour and fifteen minutes before I called and asked again. Finally the manager called me back and essentially said I was out of luck. They could get ONE Relocube to me on Tuesday, but I was not sure all my stuff would fit on one single cube, and we had already planned a travel itinerary based around leaving very early Tuesday morning. All she could say was that she was sorry she was located in Alabama and had no way to even personally help me out.
I ended up having to cancel my entire order and frantically schedule Uhaul boxes, because they were the only company available last minute and on the holiday. Of course, they were none too pleased at last-minute plans, and being the planner that I am, I hated looking like THAT person. Moving is stressful enough, but this company's mistake ruined my entire last weekend in PA and my move.

Service cost: $1801

I moved from Western Massachusetts to Laguna Beach, California this past April 2016. I have never used a Relo Container to move before. Last time I moved was with ABF and rented 25' on a truck. That was much more expensive then a Relo Container for me this time. I compared them to Pack Rat and POD's. U-Pack had the best price and the most Service Facilities. The Reservation Process/People and the Service Facilities at both ends of the move were prompt and as promised. No "gotcha fees". I needed to use their storage facility an extra month and they only charge $105/mo! This was nice as if you have any trouble finding a place to stay or catch a hiccup in your moving plans you have peace of mind. I shipped just one 8' Relo Cube. I shipped a Queen bedroom Set with two dressers and a night stand. Living Room set with 8' sofa, 6' Loveseat, and large recliner chair. I also sent a entertainment center for a 55" TV, coffee table, and two end tables and it all fit barely! You have to plan well! I had not a single item broken or damaged in my move. I packed well bought a bunch of moving pads, roll of shrink wrap, 2" tape, and "ratcheting straps" (the inside of the Relo Cube lets you ratchet your stuff to the walls) from Harbor Freight for cheap and stuffed that relo cube so nothing would move! Best way to "visualize" if your stuff will make it into a cube is get the actual inside dimensions from their website and mask the area off on your patio. Take some measurements of your furniture and see if it will fit together! I will use them again (if I need to move again) as it was nice to not have to worry about this part of the relo to Cali..all went silky smooth!

Service cost: $1800

My parents were downsizing and offered me some of their unneeded furniture. Five feet of a trailer was cheaper for me than a relo cube or a U-Haul rental truck, plus it gave me flexibility to take as much furniture and boxes as I wanted to. The final cost of the trailer, packing supplies and plane tickets back home for me and my teenage son was less than $1000. A full service moving company wanted $1600 for less furniture than I actually packed. The trailer was delivered and picked up when they said it would on both ends. The trailer was dropped off in Virginia on a Wednesday, we loaded Wednesday and Thursday and it was picked up on Friday. It was delivered in Massachusetts five days later on Wednesday, we unloaded it that day, and it was picked up the next day. We had a desk that we didn't load securely and I was convinced it would fall and break. Much to my surprise, it was delivered just as we loaded it. We had no damaged items. I would highly recommend UPack.

Service cost: $700

We selected U-Pack for our move after looking into truck rental and full service movers. A total of $1800 for a full trailer interstate move was reasonable compared to truck rental and much cheaper than the $10k estimates from full service movers. A very heavy duty ramp made trailer loading as easy as it could be (still a lot of work!). One suggestion - the ramp is made to be non-slip, so smaller casters get caught in it. Be prepared with a couple of 2'x8' pieces of plywood to lay on the ramp for loading items with casters. Every delivery and pick up date was met with no issues and dealing with U-Pack customer service was a perfect experience. Even the drivers were helpful. Having someone pick up the phone and immediately be able to answer questions or change the schedule was great! Everything arrived just as I had packed it.

Service cost: $1800

DO NOT use U-Pack Moving. It was the worst experience. They did not arrive when they stated they would making me lose an entire day. Then when they arrived the truck driver told me there was not a ramp for loading the trailer. They state they do provide one with every trailer but that obviously is not true. Loading a four foot trailer with no ramp is not fun. And when I called to ask for a ramp I was actually told they don't have any and that I need to go find another place in town that has one for rent. Are you kidding me?!?! Another one was not available in the town I was in and so I had to load the trailer with no ramp. Also the bulk heads you are suppose to put in place are not easy to handle and actually put in place like their instructions state.

Service cost: $1000