U Pack

I hired U-Pack for two cube shipping containers from Texas to California.
First the freight company wouldn't go down my country community road like UPack promised they could so I had to rent a UHaul moving truck, pack everything into it and drive it up to the freight company and transfer it to the secure cubes.
I offered me a discount for my troubles (not enough discount though).
While I was on my way up to the freight company (actually while driving there) UPack called me and said that they didn't actually have the cubes available for me.
They said the freight company had 12 feet of the bulkhead of a shipping container (unsecured). Ya..I had no choice. I was leaving to drive to California right after I loaded the freight container.
Again, they said they would give me a discount. And again, not nearly enough for the troubles they put me through.

So, my stuff arrived in California about 5 days later, but I'm thinking it's because the freight company was delivering it. Who knows where it would have ended up if UPack was in charge of the delivery.
When the charge went through my account it was for the amount before the last screw up. They didn't charge me the amount with the discount for having to use the bulkhead of the freight container. They didn't honor their word. They said they would split the difference.
So, I got a discount of $150 for having to use a unsecured bullhead of a semi freight container.
Every time they promised something they couldn't follow through.
I will never use them again! I should of went with PODS!

Move size: 2 Bedroom Home Service cost: $2433

We recently moved form Boston to Cleveland OH.The estimated time was from Jan 30-Feb 2. The trailer was dropped off on time on 25th and pick up on Jan 27th. It was arrived on Cleveland on the Jan 30th. I did called three times to get Cleveland branch to deliver the trailer. Once set on Feb 2nd, driver came on time and was very nice to help out my mover that we hired to move few staff. We did tipped him since he was extremely nice.
Overall considering the price and and quality, we are extremely pleased with the result. yes, I definitely will use them again in case my husband finish 2 years contract we have to move again.
My advise is do not use their recommended moving staff and hire your own from local. This way is cheaper and you can fully control the quality. We supervised whole process of wrapping and loading. Not a single item is chipped or broken. It is a reliable and affordable way to move your home.
Our estimated price was $1,388 based on 15 feet. But we only used 9 feet, they refund us$210 today. Yes, We respect their honest way of doing business.

Service cost: $1178

I called for a quote and was pleased with the cost. When I arrived in FL, we cancelled the quote (Big Mistake!!). The, at the last minute, I called back and the Very nice man actually was bale to reinstate it for the next day at the same cost!! We had friend load the cube while the guys waited and off they went for the trip to PA.
So easy and convenient.. Must let you know that the cubes are a lot larger than we thought. We would have brought a lot more belongings with us from FL to PA we knew there was so much room in the small room.
We will definitely use you again and recommend your service to everyone we know. Thanks!!

Move size: 1 Bedroom Home Service cost: $1300

Let me start by saying that we are so thankful and appreciative of UPack company and awesome service!
We have at first reserved a local business movers to completely move us from NH to TX Jan 29th 2018 a month beforehand to be prepared and all. The company in North Hampton NH is called Preferred Movers that claimed they do weekly long distances from NH to South of USA.. the owner Patrick Briemer and his sales guy Zack come to our 650 square feet apt in Hampton to give us an estimate asnd sign contract if we like his pricing on a Friday morning weeks before the big move date. Seems like they are nice guys and all and reassure us that they often do this long distance move and not to worry. He said he will be able to load the truck on Jan 29th around 7am to 9am and have it delivered and unload to our new home in TX around February 8th. We accepted and we started packing and all. Mind you we call at least 3 weeks ahead to plan this.
Now let's fasforward this to Jan 24th Wednesday before the big moving date Monday Jan 29th pickup. The owner calls me up and tells me that he lost another big shipment that was supposed to go South with our stuff because our load was not very big. He ends up saying as a courtesy call he will still be able to pickup our things on Jan 29th but will only delivered our things around February 19th..thats if he can signup another household to go South with our things!! 3 ling weeks minimum to wait without all our house belongings 2000 miles away. We were furious! He said he will make some calls to a sister company called Ray the Mover in Manchester NH (another lying and no ethic company btw). We are only few days away from the move and we have a bunch of our pets to drive cross country for 27 hours and we won't have our things at least for another 3 weeks!
We are panicking, furious, disappointed and worried. We tried to call him back the next day Thursday Jan 25th, the following day after Friday Jan 26th to no avail the owner Patrick Brieme and his sales guy Zack never answer or call back. Friday all morning I call all different local movers but with no success due to last minute notice no one has availability to move us in three days which would be Monday Jan 29th. We freaked out, I drove to Preferred Movers in North Hampton 10 min away.. and tried to see if the owner was there or Zack his saslesguy. Only to find out that none of those two were there but their secretary. I was upset but remained calm. Told the secretary about the situation and she tells me: that they rarely drive to TX and sometimes have shipements to FL only but don't believe they ever went to TX! After she called Patrick the owner who would ignore our calls few days before our move he chickened out didn't even have the courtesy to speak to me and I was standing there listening to his and her conversation. I canceled our reservation right on the spot and she gave me the excuse that he is having the flu and all but could still pickup our things Monday and ship it out whenever he finds another big load to ship out with our things! Not acceptable, disrespectful, unprofessional, and unreliable business. After she hangs up the secretary had the audacity to offer me her own husbands phone number to help load our things into containers if we were to use UPACK. She tells me to keep this between her and I because her boss Patrick doesn't know that her husband does work on the side..WOW. What kind of local business is this? Its own secretary / employee is trying to get her own husband some side business being her own boss back..NO THANK YOU. I left and went home.
At last we called UPACK. A very nice man picked up and said they would be able to deliver Monday Jan 29th two small Relocubes to us right in front of our apt in NH but we will have to move load ourselves. At this point we needed to be moved out by then so we didn't care my husband and I would do our own move. UPACK texted me and an agent even called us 1 hour before they delivered the Relocubes. We're there on time no hassle placed right where we wanted them. We loaded both Relocubes to their fullest and only had to click a link and called UPACK and set our containers to be picked up two days later Jan 31st and we didn't need to be present as we were leaving for a long road trip that same morning. Our neighbor downstairs texted us few hours later to let us know the cubes were being picked up on time like UPACK promised us. Guess what, the day before our shipment was dropped off the texted us that it will be delivered guaranteed date Monday Feb 5th!! That's awesome. Arrived right on time, nice gentleman came and asked us where we want it to be placed. So it arrived Monday Feb 5th to TX from NH and we unloaded the containers and our cubes were picked up Wednesday Feb 7th without us being present. UPACK WERE OUR SAVIORS. EXCELLENT customer service, RELIABLE, on time. They meant what they said and promised! We will definitely use them again THANK YOU UPACK TEAM.

Move size: 1 Bedroom Home Service cost: $3250

TERRIBLE company. I saw so many good reviews that I decided to give it a try, but DO NOT trust them to get your stuff to you anywhere NEAR the estimated time. I’ve had to call every terminal it stopped at just to get them to move my stuff to the next one instead of letting it sit for days. It’s a week past when it was supposed to be here. I’m literally sleeping on the floor. My stuff was stuck at a terminal three hours away for THREE DAYS. Every time they promise it’ll be here the time ends up betting pushed back another twelve hours. There’s apparently no communication between upack and the terminals. It’s total amateur hour. As an “apology” they took a hundred bucks off my bill but a hundred bucks doesn’t get me my bed to sleep on and a week of my time back.

Move size: Studio Service cost: $635

Stay far away from this company. Twice they missed their delivery date to the move from location even after repeated calls to the dispatch confirming delivery date and time, got the quantity of containers to deliver wrong, did not pick up the containers on the date promised efen after confirming with dispatch, picked up containers 6 days later, did not deliver to destination location for over 14 days after being told delivery of 3 - 5 days. After all this sent an email to Upack detailing all the issues and requested to be contacted regarding the poor experience and received no follow-up from them. DO NOT USE UPACK - THE WORST MOVING EXPERIENCE EVER AS I HAVE MOVED MULTIPLE TIMES!!

Move size: Partial Move Service cost: $1750