Two Men and a Truck

I could not imagine a worse company to spend your money with. I have moved several times over the past for years due to my job and have used several other companies, all of which were good experiences. Two Men and a Truck was the complete opposite. The movers damaged my home in multiple places and did not point out any of it and I had to bring it to their attention before they would document anything. The follow up from management is almost nonexistent. I had to call and email many times and it took multiple days if not weeks to get a follow up. I now have to take off work several days and lose wages in order to accommodate their repair vendor. My move was a month ago and I still do not have my repairs completed and have to take off more days off work for the drywall repairs and still don't have the light fixture scheduled for repair. Management will do nothing as far as compensation and basically says "well it could have been worse so sorry about your luck we don't compensate for any of our mistakes.

Service cost: $660

The team out of Charlottesville arrived on time and did a fantastic job moving us from the top of a mountain not far from the Skyline Drive to the barely above sea level of the Northern Neck of Virginia. The men were super careful with our belongings; nothing arrived broken or in disrepair. They were extremely courteous and hard working. The day was very hot and the humidity was typical ugh for Tidewater, but these guys were real workhorses! Also, while the moving-out team was hard at work, another gentleman from Two Men arrived to check on their progress; to make sure things were going smoothly, and to see if we had any questions or concerns. Frankly, it blew us away that he came all the way up the mountain to check on things! GREAT company!! (Please note, however, that Two Men and a Truck is a franchise business and they are not all equally excellent. Check around!).

Move size: 3 Bedroom Home Service cost: $2130

Could not be more disappointed with this company (we used the one based in Burlington, ON). They damaged our dresser by dropping it down a flight of stairs and completely damaged our infant daughter's dresser beyond repair. They also damaged the home we were moving out scuffing the walls and putting holes through them. The movers were completely careless and unprofessional. Making matters worse their customer service after the fact was horrendous. Their solution was to have their own repairman fix our broken furniture and walls but we would have to pay a $150 deductible. Are you kidding me ? After your movers' negligence? Horrendous experience will make sure to warn any friends and family against using them in the future.

Move size: 3 Bedroom Home Service cost: $1250

I can't even give this company one star, they broke and damaged numerous items. I requested and paid for two large screen TV boxes however the movers did not even show up with the TV boxes, yet I still had to pay for them. They damaged my brand new TV, I provided them a receipt to evidence it was brand new, photos of the damage they caused, spoke with Jeremiah the Ops Manager who led me to believe for a week the item would be repaired or replaced.. I never heard from him again until I contacted them only to find out that they offer .60 per pound which would be about $12.00 for the TV in question. The fact that I requested them to box my TV's and paid for the boxes didn't matter, they also threw in my face that I signed a document when the movers left that there was no damage, which is clearly unreasonable (how would you inspect all of your belongings by the time the movers leave). I recommend you avoid this company at all costs as they don't care about your belongings and are not honest about the process to resolve issues. I also had my belongings packed on a truck and held for two days later and the movers made sure I knew that the tip was only for the work they completed on the move out day and that the tip on move in day was separate.

Move size: 2 Bedroom Home Service cost: $2002

Based on recommendations from several friends who have used this company in the recent past, I chose to use this company for our move from the city to a suburb 15 miles away. We were moving from the second floor of an old building (high ceilings, therefore lots of stairs) and had several heavy pieces in the attic and basement as well. We had moved all our boxes in advance, so the men had only large, heavy furniture to move.
They arrived on time and, after looking at everything we had to move, got right to work. They were amazing. They were careful with everything, did no damage, and were faster than I could have imagined. At the other end, they made sure to place everything just where I wanted it, and finished the job in half the estimated time.
I couldn't be more satisfied with my experience, and would hire these guys again unhesitatingly if the need arose.

Move size: 2 Bedroom Home Service cost: $620

We hired them to move just our furniture (we had moved out all of the boxes the days before), and when they showed up they said that they wouldn't move in sand! There was never any questions asked of us, they never visited the site prior; we were only moving 7 houses down. So on "move day" they drove in and then out, leaving us to fend for ourselves. We had to be out of the house that day, and scrambled to find friends at the last minute to help us get the big stuff out. If we could do it, they certainly could have. Very unprofessional, we were lucky enough to have friends to help us that day or we would have been out even more money to the new owners of our home.

Move size: 2 Bedroom Home Service cost: $2000

Do not use this company. They are completely unprofessional, rude and totally unreliable. Our initial time wad screwed up. Despite having a written estimate with the correct time, they told us our move was scheduled for 1:45pm. We made this reservation a month ago and put down a deposit. We were moving out on the last day of our lease. After several back and forth calls, we finally get their manager Calvin on the phone and he tells us that he cannot lower our rate despite this error now costing us more money because it would take longer. He agrees to take $12 off per hour and we agree and thank him. 5 minutes later he has his assistant call us to cancel our move!! When we get him back on the line he has the nerve to tell us he didn’t like our tone and he didn’t want his guys coming to move us and us giving him a bad review. Not sure where he gets his logic from or how he thinks leaving us completely out in the cold is better than a delayed move. Also, how are you feeling insulted when the mistake is clearly your fault? This particular manager is unprofessional and immature and shouldn’t be running a company. Do not use this company. Especially not the one in Chamblee GA.

Move size: 1 Bedroom Home Service cost: $900

I was present when this moving company came to move my daughter a distance of less than 10 miles from one small, one-bedroom apartment to another. The movers arrived on time and were careful in the handling of my daughter's things. They were polite and friendly but much slower than expected and ended up charging her an additional $200 at the end of the day. I was not happy about this and felt it was unfair, so I contacted the local office and the national corporate office with my concerns. Their responses were swift, professional, and courteous. The overcharge was refunded to my daughter's account. I applaud the company for honestly acknowledging that the move took too long and that things were not handled properly at the end of the day. They did make it right, though, and everything they moved arrived safely. So, I would still recommend this moving company.

Move size: 1 Bedroom Home Service cost: $700

Hired Two Men and a Truck to move me and my 4 year old son to a town home in the same area from my parents place. I have never hired a moving company, but thought it would be nice for a change to not worry and have my small amount of furniture moved safely.
To start off they were an hour late. The movers in general were nice people, and did the job. They did take more breaks then I had expected though. This did not concern me too much. They broke my floor lamp, and also put a big scratch in the wall in my new home upstairs. They also dropped my armoire going down a straight set of stairs to the basement with 3 people, ripping the leg and corner where the door latches were attached, and they ripped out along with the particle board. The movers asked me to tell them the value of it, and they put it in their report. They left the armoire in the house to collapse on my son, and cat. I have been contacting the company to ask if they could remove it, and the manager there could only make me feel worse. She asked for pictures to prove that her movers did the kind of damage to it that is being said. I sent her several pictures. Then she is telling me that she wants to send someone over to try and repair it so that they don't have to pay anything for it. Then she goes on to say that they are sending someone to assess whether it is unsafe or not. It has now been over a week and nobody has come by. They were supposed to come by today, but have already told me that they can not make it due to a power outage. My partner was sitting at home waiting for them and still is. The manager blames the customer and only repeats herself about their company policies instead of trying to understand the customers situation. Don't be fooled by their claim that they will replace anything they damage. Read the fine print ($250 deductible) and be ready for the manager to try and avoid taking he blame for anything if you hire this company. It is the customers fault, because they should have known, according to their manager.

Move size: Partial Move Service cost: $1500

The Austin franchise recently moved me from Austin to Tucson Az.
But at the end of the day I saw a lot space was not being used (last two feet at top of the load) all the way back in the truck. Then as it got really dark they said they could not take all the stuff. I complained but had to leave some really expensive stuff. Upon arrival in Tucson they opened the truck and some things had shifted (from poor loading practice) and revealed plenty of room for the stuff left behind. I complained profusely to the company but they would not move the rest of the stuff making up a lot of phony excuses that won't hold water in a court of law. But they are banking on my not getting a lawyer and such. I am disabled or I would go back and rent a small truck and do it myself but still they should pay for the move - they won't. They accepted before the move that a 26foot truck would take all the items but now say they advised 2 trucks (not true) .

Move size: 2 Bedroom Home Service cost: $6600