Two Men and a Truck

This company was FABULOUS!  The only reason they were one day late from when they said they would be there was because the truck had a mechanical problem in Texas.  Instead of waiting to get the truck fixed the company rented another truck, repacked the truck and showed up on time the next day.  They were very careful with all the furniture and boxes.  It all showed up in perfect condition.  They were polite, courteous and kept in contact every day as to where the truck was.  I am so thankful to this company for making a very stressful situation, comforting in the end!  This particular company was out of Appleton, Wisconsin.

Service cost: $10300

DO NOT USE THIS COMPANY. Originally I was loving this company, I had called and made several changes to my move. They were very accommodating and patient with me. I thought this was going to be the best experience ever..but I was wrong!! I received a call from the company the day before indicating that they were changing my move from a 2 man crew to a 3 man crew. I asked if this was going to change the price and I was assured it wouldn't. The day of the move came and I was told that I was the second move of the day and that the first move was scheduled for 2 hours. Therefore I anticipated them arriving at my house by noon at the latest. I called at 11:30 to see if they were running on time and was told that they had no idea when they would arrive. So I waited until 12:30 to call again and was told they would probably be another hour. They arrived at 2:45 pm. The movers were very pleasant and moved all my items without incident. As I was reviewing the paperwork I noticed that the amounts were different (about $70 more), I spoke with the mover and he said he wasn't sure why so I figured I would call on Monday to figure it out. When I called I was told that the estimate was just an estimate and that was for 2 people not 3 so most likely I would've had to pay more. I felt like I was completely deceived, they made the change from 2 people to 3 so why should I have to pay the difference, why wouldn't I be charged the original rate for the length of time? When I asked if the price would change the person didn't say anything about the fact that the rate would increase. They specifically said that NOTHING WOULD CHANGE. I have no problems telling people (ones that I know and random strangers on the street) I wouldn't use this company but if they really want to make sure that they clarify everything and not sign anything until they speak to a person at the company. During a stressful time this is the last thing I needed..if they had just refunded me the $70 I wouldn't be so upset, guess they need the money more than the good review!

Service cost: $324

The two movers sent by Two Men and a Truck did a terrible job. The job took them 13.5 hours when it should have been an 8-hour job at the most. They arrived at 8:30am (on time). We moved from one house to another less than 2 miles away. We used Two Men and A Truck because we had used that company 6 years ago for the exact same pieces of furniture (other than a washer and dryer and a plastic high chair) and had a great experience. Six years ago, it took them 7 hours to do the move and they actually had one additional location to go to at the time and they also moved a dining room set that we no longer own. This time, the two movers were inexperienced and kept complaining and arguing with each other. One of them was not strong at all and constantly complained and asked for guidance from the other because he did not know what to do. They ended up refusing to move two dressers up one flight of stairs at the new house, and did not tell us about that until 9pm. They said the dressers were too heavy. They used a runner and padding against the door frames at the house we were moving out of, but not at the new house. As a result of their dragging furniture on our floor at the new house, they scratched our hard wood floor. They signed a damage report but then apparently they later lied to their boss and said we had refused the use of a runner on the floor of the new house. That's just ridiculous. We did not refuse the use of a runner. They did not at any point ask us any questions about runners or padding to prevent damage. We let them do their job and, if they had asked us if they could use a runner, of course we would have said yes. I was assuming that they would since they had used a runner and padding around the door frame at the house we moved out of.  They had no clue how to move furniture. They did not even remove the drawers from the dressers to make them less heavy and easier to lift. We had to suggest that to them and then remove the drawers ourselves because they did not know how to do it.. They complained their hands were hurting but apparently they did not wear gloves. They took lots of breaks, were on their cell phones, spent time chatting, etc. That's part of the reason why they were there all day. They were constantly arguing with each other over how to carry the furniture. At some point, one of them just lay on the floor of our new house. I guess he was taking a break. Their boss was unprofessional over the phone and dismissed our concerns. We ended up paying for 9.5 hours and now she does not appear willing to fix our damaged floor because she said she has given us enough of a discount as it is and she believes her movers who told her we refused the runner. I felt a bit sorry for the movers on the day of the move because it is true they were there all day, but that was their own doing and it was due to their slacking on the job and their lack of experience. They should not have been doing that job. I no longer feel bad for them since they lied about the way the move took place. I will never use that company again.

Service cost: $1000

Since the moving companies that my friends/family recommended were already booked, I tried Two Men and a Truck.
 
The rate was $25 - $35 per hour higher than the recommended movers and took 2 times as long, compared to 3 other experiences.  This was explained as the "selling feature" of Two Men and a Truck, stating that they add extra precautions to ensure safe and damage free cargo arrival at the final destination..odd, since they broke some furniture in the process (to be fair, they are paying to have it repaired).
 
The quoted estimate was 12-13 hours, but dropped when I said that all boxes would be packed and in the garage waiting, and all furniture disassembled, with no re-assembly required.  The day before, a family member insisted they help and rented a 26 foot self serve truck.  We filled the entire truck with boxes and any remaining large items (except furniture) and moved it ourselves.  This was not calculated in the estimate, so you'd think, less stuff..less time.
 
The next morning Two Men and a Truck arrived and began to work.  Periodic checks on progress seems discouraging, but figured there is a method to their work.  After a while frustration began to set in, watching work being done, at the rate of hourly paid employees (not by the job employees).  At the end of the day, with the truck emptied and furniture broken, the bill came..8.5 hours for less than half of the house packed/disassembled and waiting for them.  At $95/hour, that's $807.
 
I guess the lesson learned is; listen to your friends/family and reserve early, since the good companies aren't available last minute.

Service cost: $807

We had the worst experience with the company in our recent move.   From the start, office support was rude and misinformed. However, the sales contact (Scott) assured all our concerns were taken care of. The movers showed up without being informed of the questions Scott had apparently addressed and then charged us for the services Scott had assured were included in the quote.  The center manager, Edy, talked nicely when we demanded to talk to him but never got back to us regarding the rude employee he promised to investigate. Final charges were lower than the estimate but there was no descriptions/ line items provided for the charges. The moving crew assured the office would call us back regarding the damaged furniture as well as the line items and the original weight of the trucks but there is no response yet even after 10 days of the move. The crew was overall was very nice and polite except for one of the four who was actually doing the paperwork. With so much to move, we tried to stay out of the way as much as possible and went with the flow to maintain our sanity but we won't recommend their services to anyone. With the negative surveys sent back with the concerns, no one has bothered to get back to us.

Service cost: $8000

I would NOT recommend that anyone use this franchise of 2 Men & a Truck.  I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!! I moved in early July using 2 Men & a Truck – Troy franchise (1250 Rankin Dr, Troy, MI 48083).  On the move day the 3 movers showed up a little late to assess the items to be moved.  About ½ hour later the local manager showed up and looked at all out items and indicated that the team should be able to move all the items in 2 loads, at worse 3. While the guys were loading the first haul, we made a comment that more could fit on the truck, but were told to mind our own business, they have been doing this for years, let them do their job.  We should have realized that after the 2nd load (this load also could have been optimized, but we said nothing), that this was going to be a long day.  It was already a drizzly humid day, so the weather as well as the guys not working well with us should have been an indication, but I was still holding out that we would move everything in the 3rd load. When we got back for the 3rd load, the guys haphazardly loaded the truck and (while the truck was so poorly packed, they could have easily fit everything in that load), they indicated that they could not fit any more and that this was their last load, they had another job to get to.  This was along with the comment that everything would not fit in the new house or garage, so they were not going to move it. I had an emotional breakdown at this point.  And my partner called the main office.  After some (not very pleasant) ‘discussion’ with the main office, the team agreed that they would return for a 4th load to pick up the remaining items.  Keep in mind, it was approaching rush hour, and were paying these guys by the hour, so another load over rush hour would easily add 2 hours onto the move charge (which it did). So be it, I said, I need everything moved out of the rental house and into our new purchased house today, no ifs, ands, or buts.  However, in the process of being told to do this, they decided that they would stack the items in the garage so haphazardly, that I could not unload and organize the items by myself and needed help.  They also thought it was a ‘cool idea’ to put our living room couch on the bottom of the stack IN THE GARAGE!! After complaining about this, the manager agreed to send over a couple of guys the following weekend to help me unload the garage, put the couch in the house, and reload the garage so everything could fit WHICH IT DID.  But it was already too late (as I was told) to file a complaint that the couch back (material) was ripped and that 3 items of furniture were scratched pretty bad, since the time limit to file this type of damage complaint is 7 days from the move date, and this was after 7 days.   So they did nothing.  I would NOT recommend that anyone use this franchise of 2 Men & a Truck.  I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!!

Service cost: $1600

We were moving 3/4 of our household from Michigan to Arizona and had scheduled a move with another company three months prior to the move.  In contacting them several times, they had never scheduled a carrier for us, even by the contract date.  We called Two Men and a Truck on a Wednesday afternoon, and Friday Morning, Sam and James showed up on time, and very carefully shrink wrapped the furniture, and loaded everything we wanted to take onto the truck.  I had Sam's phone number so we could keep in contact on the trip out to AZ.  Few little glitches, so to speak.  Our items were overweight, so rather than having us leave some items in Michigan, Sam orchestrated a newer and lighter truck and several wonderful employees there moved all of the items onto the lighter truck for the trip.  Near OK City, Sam experienced a tire blow out and gave us a call.  After that one was fixed, the went a little bit further, and experienced a second one.  Taking off new tires on a new truck and putting retreads was not the best business practice for this company.  But they authorized all new retreads and the rest of the trip was uneventful.  They arrived at our new home [he picked up a second man in Phoenix] and everything was off loaded and placed in it's spot in less than four hours.  They removed the shrinkwrap and made sure everything was fine before they left.  We are totally pleased with their care of our property, and the efficiency they showed.  The scheduler was super in helping us out and should we ever be in a position to recommend a mover, we will not hesitate to strongly recommend Two Men and a Truck.  And NOTHING was damaged in the move!!

Service cost: $11000

After having a really good prior experience with the Sacramento franchise, my wife and I decided to use the local office for my recent move. What transpired was one of the worst customer service experiences I have ever had.


Early in the day, the lead mover got hurt. While I sympathize and understand that these things happen on jobs, it was handled unprofessionally as he basically walked off the job with no communication. The two remaining movers were new to the company and didn’t know how to move any of the furniture in the home. This resulted in a move that took more than 9 hours versus the original estimate of 5-6 hours.


We had several items of furniture damaged during the move, including a hand-made book shelf that my wife and I had built for our son, an antique desk, and our bedroom set. In general the issues were due to lack of care and what seemed to be a lack of experience. The movers also damaged a number of walls and other surfaces during the move into the new house. A number of smaller items were damaged in transit as well.


We voiced our concerns with the company and eventually received a small discount. However, the discount was nowhere near the cost of repairing the damaged items and didn’t appropriately account for the job taking much longer than it should have by their own admission. Dealing with the company was difficult and we continually felt disrespected during the process of trying to get this resolved.


I wasn’t expecting a perfect move, but the number of issues and lack of communication were way beyond what I would consider reasonable. I’m not generally in the habit of posting reviews, but we had such a poor experience that I felt compelled to warn other people. If you’re considering using this company for moving, I would search very hard to find alternatives. If anyone has any specific questions about my experience, I’d be happy to elaborate to help you make a better decision than we did.

Service cost: $1000

We trusted Two Men and A Truck with our move and it was a terrible experience. The movers were distracted and slow walked the move which increased the billing, and they didn’t complete the job. They did a lousy job packing furniture in the storage unit, did not separate some furniture with pads, and damaged furniture in the process. Neither the local Charleston office, nor the corporate office will respond to calls or letters. We will definitely not be using Two Men and A Truck for future moves.

Service cost: $1345