Two Men and a Truck

We have moved a lot, both personal an business. Moving is always stressful, nonetheless this was by far the most stressful move of all. Company (two men and a truck) north Miami location initially gave us an estimate of $1500. The crew of three men arrived on time, we had ask for boxes and furniture and electronics to be wrapped. None of this was done, so we had most of our furniture damaged including missing pieces. We wanted them to put our beds together, but they left their tools at old location, therefore that's was not completed due to my charges were already exceeding $2300. The manager Jeramy was not helpful and told my husband not to F.. Call so many times. They settled damage cost for $265. So beware of the carelessness  of this company and buy the extra insurance.

Service cost: $2300

I regret that my move with the TWO MEN AND A TRUCK(r) yesterday was an extremely dissatisfied, unsuccessful one. I am a firm believer of local business, which was the reason why I chose the TWO MEN AND A TRUCK(r) company over other moving company which costs less. However, the company failed to deliver what they have promised. In fact, it was a nightmare that one can possibly imagine regarding a move.
My move was regarding a 1000 sq.ft two-bedroom apartment (near the Briarwood Mall in Ann Arbor) move to a two-bedroom condo (near the Meijer in Ann Arbor). Upon arrival to my apartment, the two movers had estimated that it would be approximately 4 hours after reviewing the packed boxes and furniture. However, the service or the lack thereof resulted in a total amount of $685.16 ($112 for a service charge; $550.00 for 5.5 hours of labor; $ 23.16 for moving supplies; and tax)  for an incomplete move.
Yes, an incomplete move after spending nearly $700 and 5 1/2 hours. Surprisingly,  my move is still incomplete. Although the movers estimated approximately 4 hour-move from their review at my apartment upon arrival, they were unable to complete the move after 5.5. hours. Because the federal law bans more than 14 hours of work on a given day, they claimed that they could not continue the move.. My old apartment was left with unloaded furniture and boxes; and my new place was left with the partially moved boxes in the foyer of my new place.
Two things that I feel  that I need to inform the company and the potential customers of this company: First, the movers were extremely unprofessional with regard to job: They made poor decisions that the highly professional movers would not made. For example, they chose a loading place to be far away from the apartment building entrance. The movers claimed that it was based on their opinion so that it would not block the traffic around the apartment building, which was against my suggestions based on my observations of my neighbors' moves. I am not sure whether the decision was to extend and add more hours of service, which would result in more service charge. I do not even want to point that the movers were very slow in doing their job (e.g., making decisions what to do next or where to park, and actually moving, which were all charged for) - at times, one mover carried a part/panel of a table (that my five-year old son could lift) for one trip from the truck to my place..You may guess how the move could take many many hours, which the amount of service charge will be based on. I think that it is a work ethics issue as well.
Second, the movers were unbelievably unprofessional in terms of customer service and communication. After observing that the movers were not efficiently engaging in their moving job, I brought my concerns because the way they worked would consume hours and hours in order to complete the job. One of the movers was extremely rude, saying "I can't do all this" or "..that is your 'opinion'..". Throughout the move, I was shocked that the movers were not professionally trained how to interact with customers..Clearly, the movers were not the "Movers Who Care".
Moving could be a hassle with many unexpected circumstances such as weather and construction..That is why you need a 'reliable' moving company so that their expertise would guide through the move so that they could find the most efficient ways to "complete" the job, a move.
My experience with the Two Men and A Truck proved to be a wrong decision -  they were unable to utilize a necessary professionalism to complete the move. I've read some positive reviews, but it may be a hit-or-miss affair - if you are lucky, you may have movers who knows how to move; Or you will have movers who are not good at their job, a move, from this company 'Two Men and A Truck'. I won't hire this company again even if the movers suggested that they would come back another day/time to complete the "incomplete" move.
Guess what - I've learned that this company is not reliable. Now, I need to find a moving company with "Movers Who Care".

Service cost: $689

I was helping a friend going through a breakup move her furniture. I called and scheduled Two Men and a Truck (Nashville, TN)for a Monday 2-4 PM move. When they didn't show up or call I called them only to be told that my "real" appointment was for 12 days later on a Saturday. The Operations Manager (who never gave his name) was the rudest, nastiest person I have encountered in years. He insisted that I was to blame for their error and told me that they would not work with me because I was upset. Really?? NEVER DO BUSINESS WITH THIS FRANCHISE. I will make it my personal mission to tell everyone in Nashville what a$$hole$ these guys are. And for God's sake, DON'T give them your credit card number because they have yet to respond to my request to cancel my "real" appointment. Go with Zoom Movers.

Service cost: $300

I scheduled my move for my 4 bedroom house in Westfield, Indiana to a storage unit in a few miles away in Carmel, Indiana. The quote was $800.00 and I was moved on 2/26/2009, The movers were professional and nice and moved rather quickly. My issue came two years later when I went to move my furniture out of my unit. What I found was very upsetting to me.

They wrapped my china hutch, sectional sofa and chaise lounge. My king and twin size mattresses were not. My king mattress was placed on the floor and received mold and was ruined. I had a very expensive dining room table and a kitchen table that were damaged due to the fact the movers placed very heavy boxes on top of the tables. They both were bowed due to the amount of weight they endured.

I called the Indianapolis office quite a few times and was given the run around. I was told I needed to speak to Dan in claims. I was told he would call me back right away. It was 3 days before I heard anything. The receptionist was very rude and condescending when trying to reach Dan. I explained that I wanted to know what the policy was for moving these items into storage units.

When Dan was finally reached he was no help at all. Did not answer any of my questions. He said that when items are moved they have no idea how long they will be in storage. My simple question was why place such heavy items such as dishes and glassware on two very nice tables and why not take the legs off? There would have been so much more room! If they were in a climate controlled unit they should be treated the same whether they were in the unit 30 days of 3 or more years.

Would never use this company in Indianapolis. I used Two Men in a Truck in Northern Kentucky and was extremely pleased.

One final note, we brought to Dan's attention that the day we moved the contents out of the unit, we were on 465 and passed a Two Men and Truck moving van. The driver was texting while driving. Thought this was illegal in Indiana. Dan didn't seem to care .

Service cost: $800

Personally, the service provided by your company was one the worst experiences of my life. After my family was robbed during the move by your company, it has had a horrible affect on our lives. I have a police report (Boone County KY 11-012921) and hope one day they open a full investigation. All of my statements here and the police reports are completely true and I would be glad to testify in court if given the chance. I will take every opportunity I can the rest of my life to tell every family member, friend and stranger how much your company has damaged and hurt my family and I pray that one day the person(s) will understand that because I made a mistake and left valuables/cash accessible does not give them the right to steal. I feel sorry for your company that you have to employ thieves and dishonest people and hope one day the thief that took advantage of my family understands how much pain he caused by his incredibly selfish act.

Sincerely,

Rob B.

Service cost: $1100

We arranged a move at an hourly rate and were assured it would take less than 2 hours because we specifically scheduled it during the middle of the afternoon. Instead, the movers were several hours late, outside the promised time range, and rather than ask us or get directions for how to navigate the trip during rush hour, the movers decided to go directly through the Circle (the worst backup spot in Chicago) during rush hour! A simple call could have directed them to an alternate and much faster route. Of course, the trip took nearly twice as long, and they charged us $90 per hour for sitting in rush hour traffic in the Circle. Their reaction to our suggestion that they abide by their bait-and-switch offer to charge us for two hours--not their problem.

Moreover, they put a glass table--the only item we asked them to move--on the ground, chipping the edge. When we asked them to remedy this damage, they pointed to a clause in our contract where we allegedly agreed that the table was worth only $60, so they agreed to pay us only this amount. We would never have agreed that a $2000 table was worth $60, and we would not have hired movers for $300 to move a $60 table! At the very least, their contract was deceptive, but we wonder if they altered the contract after they discovered the table had been damaged.

Attempts to resolve the issue with customer service were totally unproductive. All we wanted was to be charged the $240 they assured us the move would cost (not well over $300) and to have the table repaired for less than $100, which should have been covered by their insurance. Their treatment of our move and our complaint were both shameful.

Service cost: $331

BUYER BEWARE AND FIND A DIFFERENT MOVER.

THE ASTON, PA FRANCHISE DOES NOT CARE ABOUT THE CUSTOMER.

HATES AND DISRESPECTS WOMEN.

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Although I have hired Two Men and a Truck moving company in the past, my move with them yesterday was a nightmare. One mover (John) did nothing and hid in the truck for four hours T0 PAD THE TIME and got lost for two hours while the other mover was great.
4 hours to load a one-bedroom apartment? When the only furniture was a bedroom set and an easy chair?

John was dishonest, lazy, disrespectful, asked personal inappropriate questions and is the most passive aggressive person I have ever met. He seemed to enjoy dragging his feet and not carrying anything heavy - letting poor Nate do about 95 percent of the work.
Ben in the office was very nice to me and tried to help John find the storage facility. John got lost for 2 hours!.When I tried calling Ben again, a "Mike" at the Aston office was extremely rude and unprofessional to me.

Service cost: $600

This whole move with two men and a truck has been the worse nightmare for me and many times worse then that. After spending days carefully packaging all my materials to ensure that they my property was safe, I decided to enlist the help of two men and a truck to move my boxes for me. They also had a benefit to me where they had a storage that I would be able to use temporarily until my moving place was finalized and I could get everything moved in. My new home would not be ready for 2 weeks, in which I decided to go ahead and pay for a month of storage to help their business. After 8 hours of packing we finally got the moving truck filled and proceeded to their "storage." upon arriving at the storage, it had already looked somewhat abandoned being out and surrounded by abandoned buildings, but I shrugged off my worries mainly due to the fatigue of spending countless days preparing for this move. We unloaded all the boxes into the "storage" , and it was locked with a key which I had no access to and would be unable to access my stuff until there was an available company representative. I breathed a sigh of relief and left to finally go crash after days and days of exhaustion. The nightmare would soon come. The following day at 4PM in the afternoon I received a VOICE MESSAGE stating that the storage had caught fire the previous night. Not only did they not let me know of this right away, they had the nerve to not contact me until the following day!! I was dumbfounded how a business franchise could operate under these kind of regulations. I immediately called to pull out all my belongings out of the storage, but was told that none of my belongings were damaged and I would not be able to take them out until there insurance representative overlooked the building. Of course I was very worried about my belongings but they ensured that the building was now "secure," and my worries were unfounded. I learned how much of a lie this was the following day when they stated that the building had been vandalized that night  and some of it may include my belongings..Not only was there vandalism of my belongings, but I learned that the fire had destroyed many of my items including furniture, books, etc.  To this point I have lost thousands upon thousands worth of belongings yet, they had the audacity to offer me $1000 in re compensation which would only cover the cost of me paying to have my belongings moved to there storage. This has been the worst move I have ever been a part of or even been witness to and Two men and A truck are a business of thieves and liars. I would highly Dis-recommend them for any future potential movers as I would hate for anyone to have gone through what I have.

Service cost: $1000