True Maple Moving

I recently used True Maple Moving for my move and had many issues that I am still working to resolve 8 weeks later.

We were charged for items being packed and when asked what was packed they couldn't even answer as they did not know and nothing had been packed by their movers.

The delivery was 2 weeks later then the original date given to us.

After receiving our items we noticed that there were many items damaged such as furniture and boxes that were crushed due to them stacking heavier items on top of lighter ones.

Upon opening all our boxes we noticed we were also missing items.

We made a claim with the company for the lost and damaged items and were told it would be resolved within 2-8 weeks. And have heard nothing and when we call to get it resolved the reception is very rude and ignorant on the phone.

We paid an obscene amount of money to have our items professionally delivered and handled and our items were treated with zero respect and we continue to be treated with zero respect by the company.

Move size: 2 Bedroom Home Service cost: $3000

I’ll quote their employee directly here “1 in 6 moves goes badly like this.” Emily was helpful setting up the details and taking my deposit but was unhelpful afterwards and very slow to respond giving multiple excuses every time. Had to call their employees/dispatch myself to arrange for delivery. I was told my items would be delivered three times by their employee Michael and when the date passes they don’t have courtesy to tell you, but they’ll use many excuses and blame others every time. Not worth the time and stress I strongly recommend finding another company.

Move size: 1 Bedroom Home Service cost: $1200

- Be aware of this disgusting and unprofessional company that goes by multiple names Provincial Movers, True Maple Moving, Transnational Moving Systems, and Nexus Express Movers; all of which have F rating at Better Business Bureau and are under the same owner Riza Yalcin.
- Booked my move two months in advance and regularly checked and called about my reservation. A day before they were scheduled to pick up my stuff, I was expecting a call from them but didn't receive one. So, I gave them a call and they tell me that there is "No reservation and that they didn't receive my security deposit". I told them that I have proof of the transaction and would send it to their accounting department while on the call with them. The agent called me a liar, said I was harassing him and other employees, told me to find a new company, and closed the phone in my face.
- I had a flight to catch 2 days after the scheduled pick up time and my lease was up. Accordingly, finding a new moving company that would be able to take my stuff on time was IMPOSSIBLE! Once they saw the security deposit confirmation, they said that they would pick up my stuff (but obviously LATE!). This costed me A LOT! as I had to arrange UBox delivery and get movers to put my stuff in Uboxes, was fined by the condo I was staying at for having a UBox on premise and charged for the drop off (I had to catch my flight).
- They didn't send me a bill once they picked up the stuff and didn't give me a delivery time.
- I was sent an invoice 5 mins before the delivery truck came and was expected to pay. I was charged a rate that was NOT agreed to and the bill had a weight that was OUTRAGEOUS (above) to what they moved.
- I asked for a re-weigh and they refused. I asked for a copy of the scale invoice and they refused. They said I had to pay in full first. Once I paid, they sent a copy of an old scale invoice.
- They delivered my stuff 2 weeks late, billed me for unnecessary things, made me pay for THEIR STUPID MISTAKES, and were extremely challenging to deal with.

In summary, AVOID THESE CROOKS!

Move size: 3 Bedroom Home Service cost: $6200

If you like lack of communication, broken belongings, extremely rude staff and last minute hidden costs, use true maple moving!
I moved from Alberta to Ontario. When I was getting my quote they were the nicest people, as soon as I agreed to go with them and signed the dotted line, they turned into jerks who didn't care at all. I was told I would be given 24 hrs notice of pick up time and I had to call them cause it was the night before pick up and I hadn't heard from them , only to find out they were going to be late a day.. maybe call me and tell me that? Then anytime I called to check on my delivery they were rude, wouldn't let me speak, and had no answers, lots of " I dunno " and " I don't know what to tell ya" then when they finally arrived ( again I had to call them to check in because they didn't give me notice ) the movers themselves were very very rude. They couldn't find parking close enough to my building so they charged me an extra $100 and then because it didn't have an elevator they charged me another $100 for one flight of stairs. At this point I had already paid over $1,600 for my tiny one bedroom apartment of stuff. Then when they opened the truck with my stuff, everything was thrown in. Boxes on their sides, my TV was standing on ONE of the corners. Not laying flat. Not sitting up straight. Thrown into the truck like nothing. When they moved it in, I noticed one of the legs was broken off, I mentioned it to the mover and he said " oh, that's not our fault" I asked how could that possibly not be your fault? This was smothered in $50 of bubble wrap, you would literally have to throw this in order to break it, and he just shrugged at me and walked out of the room. Then unpacking my stuff later that day I see that the heavy duty plastic container that had my dishes in it, layers and layers of bubble wrap and everything also wrapped individually, container and some dishes were broken. It was even marked " Dishes, breakable" and it looked like it was again, just thrown around. The truck had zero organization. They stuff as much as they can to get as much money as they can and nothing is handled with care. The company completely ruined my moving experince. As soon as they left I just sat in my apartment and cried. Between how overly rude they were and knowing that they aren't going to do anything about the broken items and the extra $230 that I didn't budget for, I was at my limit. Don't have your move end up like mine. Don't use true maple moving.

Move size: 1 Bedroom Home Service cost: $1800

It has been 6 months since we made the mistake of going with True Maple moving for our move from Nova Scotia to Alberta and we have not had any resolution to the terrible service they provided.

Our things were late, the staff were incredibly unprofessional and the majority of our belongings and furniture were damaged in the move.

We had everything packed in totes and bubble wrap and it is pretty evident things were thrown around without care. Expensive furniture was written on with black sharpies, antique items covered directly in duct tape, anything with a corner on it was smashed. A bookshelf had a fist sized hole through it and the tops of everything was scratched.

I'm writing this reminder because I have recently unpacked my Christmas decorations and they are all smashed, everything needs to be replaced. Many of them were of sentimental value and again were clearly marked and packed properly. Even large metal pieces were completely warped and bent, which leaves me the impression the totes etc were thrown haphazardly.

The company has been contacted repeatedly for compensation and they are immediately unreachable once you pay.

Please don't make the same mistake we made by hiring this company because they are slightly cheaper. We paid much more replacing our broken items than we would have just paying a reputable company.

As mentioned in the comments below: this company has a long history of providing sub-standard moving services and once they have so many complaints against them, they open under a new name. Look them up on Better Business Bureau.

Move size: 2 Bedroom Home Service cost: $4700

This is an absolutely disgusting company! If zero stars was an option, you bet I would select it. I recently moved from Halifax to Calgary with True Maple. Their terms and conditions effectively state that they are not in any way responsible for any of your goods. They do not share their binding contract and terms and conditions until they have your good in their possession - by which time it was too late to do anything. They were already late on their pick up, resulting in me having to delay my move. They make zero attempt to protect any of your furniture - despite assurances that they would. They were super responsive until they have your business, and then they completely ignore you. When I filed a claim for the damage done to my goods - along with clear evidence that my goods were manhandled -they stated that the damage was below my deductible and according to their terms and conditions they are not responsible. There wasn't even an apology or acknowledgement of the $100s of damage they had caused. I will do everything in my power to ensure that nobody I know is ever taken advantage of by this company - it is absolutely criminal.

Move size: 2 Bedroom Home Service cost: $2500

I wish I had paid attention to the previous reviews before I decided to use this company.

My items were collected in Toronto on Feb 7th and I was told by Emily delivery would be 10 - 14 days.

I arrived in Vancouver on Feb 18th and had a scheduled delivery with True maple on this date. I called them as nobody from their company had reached out to confirm delivery time. They let me know my items had been delayed another 7- 10 days.

I was literally stuck in Vancouver without a bed, sofa, pots/pans, cutlery,clothes etc.

Long story short - my items did not arrive until March 19th. Over 1 month late.

I had to re - purchase so many items just to survive which completely defeated the purpose of using a moving company. It also left me out of pocket.

The company do not give one crap about you once they have your money. Steve who is the dispatch manager is nothing short of a scumbag. He laughed down the phone and hung up when I called for an update. Again I had read this in previous reviews and should have paid attention.

I never write negative reviews but this time I feel this needs to be seen before anyone makes the mistake of using this company again. Pay a little extra money and use a reputable moving company.

Move size: Studio Service cost: $1450