True Maple Moving

Originally booked March 30. They to change the moving date to an earlier date of March 25 for the truck. I said to them you will have to help pack me because it’s going to be earlier the expected. They said no problem and would discount me for the inconvenience.Then on March 25 they called to change the day again. I then had them call my mother and my daughter to make sure that all worked for them. Then my daughter got a call saying the truck broke down and they would show her proof of the breakdown. The morning of March 28 someone from there office called and had my daughter pay the invoice of $4673 before the truck even arrived. I had to contact them to ask where the discount was for the early date from my original booking and it was only $100. My mother and daughter lost work time because of them. So $100 was a joke with lost wages. When we originally talked to them they said they will take payment when they arrive to unload. Also on March 28 they never did show my daughter proof they broke down. When they showed up they had no packing supplies and my mother had to pay for that. Never was reimbursed for the packing supplies. This is the most unprofessional moving company I’ve experienced in my life. Be aware of there false promises.

Move size: 4+ Bedroom Home Service cost: $4600

I used True Maple Moving for the first time for my move to Toronto and I can honestly say that I am very pleased with their services. From the start to end Bryan was a pleasure and very helpful. He made us feel very comfortable leaving them with our stuff. The movers as well did and amazing job, throughout the pickup they were very friendly and I knew I could trust them with my belongings. They really did do an amazing job and I would recommend using True Maple Moving for your move!

Move size: 2 Bedroom Home Service cost: $2500

I just finished up my move with this company last weekend. As a senior and moving from Edmonton I needed special care and help. Two nice guys came in and packed everything for me. I cannot lift and am not mobile myself so I needed them to do everything for me. They took their time with my China and my collectable crystal figurines. My daughter helped me unpack here and I was so pleased to see that there were no damages. I organized my move with Emily and I am happy that I did so. She gave me an all in price and budget to work with and we were able to stay within it. The nice young men and Emily made this move easy. I am thankful that my belongings arrived safely at my daughters place. Although I don’t plan to move again I recommend them for anyone thinking of moving. Thank you.

Move size: 2 Bedroom Home Service cost: $3100

These guys worked hard until the job was done. Our move was not an easy one. We moved out of a fully loaded 4,600 sq ft house with a furnished basement. Packing and loading was done in 2 days as planned. They wrapped everything properly for us and took apart the larger pieces. Delivery took almost 2 weeks as expected. Our things arrived in the same condition. These guys don't stop until the job is done. Emily was our coordinator for the move, she went above and beyond for us. We are very happy with True Maples moving service.

Move size: 4+ Bedroom Home Service cost: $8600

First of all when they came to grab our stuff, they made up some excuse to charge an extra $100; that’s fine we were looking to tip anyway so whatever. But our stuff was supposed to arrive 6 days after our arrival here. It’s been 16 days now and our stuff is still not here. They do not answer on time and their answers are unreliable. They said they would show up between Thursday and Saturday twice so far and no one shows up; there is no explanation until we call them repeatedly. We have changed our plans for them, waiting for them. They especially are completely unreachable on the weekends. We have had to buy many supplies because our stuff is so late. We are still not sure if it will show up this week as promised. We moved provinces with two little kids and these are very important items as any family will know; clothes, furniture, etc. They are fully paid at this point too. What an absolutely horrible service. We wish we could just stop dealing with them ASAP, if we could just get another mover to take our stuff off of these fraudsters hands! But we are stuck at their mercy until THEY decide to door off our stuff.

Move size: 2 Bedroom Home Service cost: $1200

I wish I never used this company to begin with. The amount of stress they have put me under is ridiculous. I had high hopes from the beginning when I was dealing with Emily. She was great, at first. They picked up my storage unit in Nova Scotia and the needed to move it to Alberta. I was told 2-3 weeks AT THE LATEST! I called repeatedly to get my invoice which took them a week and a half to get to me, and to find out when my stuff was going to arrive. I was told my stuff already left Ontario and was on it's way to me.. I called a week later to be told it's on it's way and it'll be here April 29th. April 29th comes so I called and I was speaking to Michael and he proceeded to tell me my shipment has left the warehouse APRIL 27TH! I asked why was I told it would be here today when it was sitting there? He proceeded to be rude and aggressive by my question. He told me it would be here May 3rd to 6th. I call back on May 2nd to find out if they'll be here the next day. I was then told my stuff would arrive May 6th to 9th This time I was speaking to Steven who was worse than Michael. I asked why they don't they call customers when the expected arrival date comes and their stuff won't be at its destination? He then repeats they only call to confirm and kept saying it over and over again. I asked to speak with his manager for how he was speaking to me and then said no I can't and he hung up on me! I called right back and the new guy told me to basically let it go because he was the manager. The movers did get to my house May 4th however, I have a damaged bookcase, missing lamps, and my son is missing his helmet for his bike. When I called about it, I was told I would get an answer in 3-6 weeks if they're going to replace my stuff. PLEASE DO NOT MAKE THE MISTAKE I HAVE BY GOING WITH THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $2500

I am very impressed with this company. To start Emily was great. Very kind, patient, and quick to get back to me. Then the movers did a very good job. I was very impressed with how they loaded my things. Honestly I have no idea how they did it like that. Everything arrived in one piece and on time. Especially grateful that my Harley wasn't damaged. I would recommend this company to others who are looking to move. Thank you to Emily and the movers (Sorry I don't remember their names).
-Mark.

Move size: 3 Bedroom Home Service cost: $2700

Our contracted arrival date was for Monday April 1st - April 2nd the latest. When I called the movers on the morning of April 2 to verify when our belongings would arrive, they informed me they were still in Ontario and had not left yet and would be on its way the next day with an arrival date of approximately 2 days. That Friday I called the office to confirm and expected time of arrival at which point I was made aware that our things were in New Brunswick but there was no driver to deliver them until sometime between the 11th-15th (a week later). I expressed my concern and asked if they could subcontract someone to get us our belongings to which they stated they couldn't due to insurance liabilities - makes sense. I asked what we could do in the meantime as we were all sleeping on the floor so we would require going and purchase air mattresses and other amenities due to the delay of our belongings. We were told to keep the receipts and submit them for reimbursement.
That Monday I called the office to confirm a date as we had used up our vacation from the previous week when our belongings were intended to arrive so I would need a specific date to ensure someone was home. I called on Tuesday morning to follow up. At which point I was given Thursday April 11th potentially in the afternoon based on the other deliveries
On Thursday we received a phone call from the driver at 12:57pm which I missed as I was at work and a voicemail was left that they would not be able to make our delivery today but maybe the next day or the day after that. I called the office to speak with Mike the representative I had been dealing with the entire time who knew the history of our delivery. Mike was no longer in the office and I spoke with Steven. Steven was incredibly rude and continuously cut me off while I was trying to fill him in on our situation and getting "it gets there when it gets there" response. When I tried to explain that I needed to know when that was because we needed to be home he cut me off and stated, "you don't need to be home just have a friend or neighbor open your door when the mover gets there". I tried to explain to him that we had just moved to a province where we knew no one, we quite literally had nothing and no one to help us out to which he responded, "well you better figure it out when the driver does arrive". I was beyond frustrated at this point I was so upset I felt nauseous and began to cry. Steven's response to my very justified tears was a scoff across the phone and a, "ma'am I don't have to put up with a woman crying over the phone". At this point I could take no more and had my husband call as I felt I was getting nowhere, and it was clearly because I was a woman as my husband got further then I did.
Our belongings finally arrived on April 12th and we received a $250 credit for the delay (which did not cover the cost of the air mattresses).We were only given 10 days to unpack our 4 bedroom house and make any claims of damage which I feel is unjust as our belongings were delayed by 2 weeks and we lost the full week of time off we had to unpack as result, I believe it would have been fair to offer an extension but nothing about this company is fair or just. We are halfway through unpacking and the damages are piling up. They packed a crow bar with our picture frames which are now all smashed and there are other countless items that have been damaged beyond repair as well as some items that appear to be missing.
We have just decided to cut our loses at this point and not even attempt to get any compensation for the damaged items as they would do nothing but make excuses as how it was our fault not theirs.
I warn anyone who wants a stress-free move to go elsewhere, anywhere but with True Maple Moving as their customer service and communication is abysmal at best. They do not care about you or your belongings it is very clear you are nothing more than dollar signs to them and not a customer.

Move size: 4 Bedroom Home Service cost: $5485