True Maple Moving

I took a chance with True Maple, and it paid off. They were reasonably priced, did a quick, speedy service, and they were gentle with my things. We moved to a storage unit, and they packed the stuff in perfectly so that it would all fit in. There was a bit of a misunderstanding in the beginning as they were to be there for 9am, drivers were trying to call me, but were given the wrong phone number. So, not their fault. They did show up late, but you don't pay until they arrive. Had the phone number been correct, all would have been a perfect move for us! They were in and out within the 3 hour time limit, and the two gentlemen that we had, were so nice, friendly and very personable. I would recommend them, and I would hope to use them again when we can remove our stuff from storage..if they are available :)
Nice job guys, sorry for the misunderstandings in the start, and great bunch of guys you have working with you Brian!
Again, good job!!

Move size: 1 Bedroom Home Service cost: $540

I employed this moving company for my move from Scarborough to Prince Edward Island. It should have been a stress-free move as I had confidence in this company, Brian seemed to care about the customer before he took my money, and I was told a 7-10 day delivery time. When I called on the 9th day to check on the status, I spoke with Steven on the phone who was extremely rude, disrespectful, unpleasant, and highly insensitive. He refused to give me a time of when my things would be delivered, and instead stated , "it (my things) will get there when it gets there, and you should make yourself available when they do!" I received no apology for the extremely unprofessional and inappropriate way he handled the call and no response to my email of complaint and question on when my things would be delivered. In the end, my goods took 18 days to be delivered, I had to make other accommodations in the mean time as a result. I know other people moving here and could never and will never recommend this company.

Move size: 1 Bedroom Home Service cost: $725

We had a great first impression. On March 26 we scheduled to have our belongings picked up on April 9th and delivered to Calgary between May 1-3. We spoke with Emily repeatedly who assured us everything was on schedule. On May 2nd we phoned the company for an update and were told Emily was not available and the only person we could speak with was Brian. I was in genuine disbelief at the unprofessional-ism displayed by "the only manager in the company". I requested to speak with anyone else and he hung up on me repeatedly. When I asked to speak with his boss he said "I'm so scared I'm so scared" endlessly while I was trying to reaffirm I wasn't threatening him, I just needed answers. He spoke so condescendingly, saying it isn't hard to understand our things wouldn't be delivered. When we brought up our previously scheduled delivery date he called us liars. I asked repeatedly for an email address where I could forward our written delivery agreement and Brian continuously shouted over me in a petulant manner. We are genuinely understanding that miscommunications happen, but we were provided no information about a delay in the delivery and trying to understand why there were delays was the most upsetting part. We were yelled at, then screamed at, belittled and called derogatory names. I requested to speak with the owner or another manager and Brian said we were harassing him and using slander and he would involve the authorities prior to hanging up on us. My partner and I were so upset after speaking with Brian we started doing some research on the company. Our research indicated this company will open under a new name once there has been so many negative reviews and BBB complaints. After 6 days in a completely vacant house we spoke with Emily who assured us our things would be delivered the following day. After researching and reviewing the horrible experiences other customers had we opted to have our items left in the living room as to have the quickest turnaround possible and have them off our property. Our items were in terrible condition: Every large piece of furniture was covered in deep scratches; furniture pieces were covered in duct tape and written on with sharpies; corners of tables were smashed in and damaged; our bookshelf has a fist sized hole through the back of it; The TV box was properly labeled and had a huge hole in it (though luckily we had packed it excessively well and there was no damage) the majority of our items require replacement. Emily asked us to make a record of damaged items and to document our awful experience. We did so within the time frame and after 2 weeks have heard nothing back.

We understand moving is a stressful endeavor and with so many moving parts (no pun intended) it can be difficult to meet deadlines and schedules. As a company this should be addressed and compensated, no harm done. To be treated and spoke to the way we were is incomprehensible. I have never been spoken to this way and the manner in which Brian conducts himself is embarrassing for both himself and the company True Maple Moving. There is no harm in having no interpersonal skills but hire someone who has them to deal with the people who are paying you thousands of dollars. There has been zero accountability or compensation. We spent days worrying about whether our stuff would even arrive and helpless to the idea that there was nothing we could do about it.

Do yourself a favor and avoid this company at all costs. In hindsight I would have preferred spending double the cost on a reputable company as the stress and treatment we received was awful.

And since I know you personally follow these reviews, Hi Brian! You are the single most frustrating and unprofessional person I have ever done business with.

Move size: 2 Bedroom Home Service cost: $4700

I hired true maple moving to move me from Edmonton to Prince Edward Island. I had everything perfectly packed in boxes in one room to make it easy for the movers. I had maybe 5 belongings that were very important pictures/decor that could not fit in boxes and I asked them to bubble wrap them when they arrived including a large $200 mirror. All of the decor/belongings were completely damaged in the move and “breakable” was completely disregarded. Things were bent in half and the mirror is 100% gone. When I called and put through my claim the lady was nice and took my information. 4 weeks later I never herd from them. I called for an update and they were extremely rude saying my claim for damages was declined and I will be receiving nothing. To top it off they estimated the move would be $1000 and it ended up costing me $1900 and everything was damaged, the attitude the company gave me when I called made me feel as if my things were damaged on purpose. I had complained that the movers were unable to communicate English with me during the move. I would NOT recommend these movers if you have good quality furniture and belongings. They even took permanent marker and wrote numbers on my sons toys and belongings.

Move size: 1 Bedroom Home Service cost: $1900

All you need to know about this company is, they don't care about you, they don't care about your belongings, they just want your money.
Here is what you can expect with using these movers,
- extremely questionable business practices, bad manners, no customer service and extremely negligent and un-cooperative staff.
- offered a quote from Emily with the first $450 waived and fixed rate, they said the would honor this quote, they didn't.
- don't pay a deposit it secures nothing, we paid $200 to secure our place on an express service, they just didn't include us on that shipment or tell us that they hadn't. When questioned apparently the deposit secured nothing, and we can't get it back.
- overweighed and overcharged and we had a fight on our hands to correct this, this is a cash grab be very careful, they don't want to deal with correcting it.
- issued invoice with 3,240lbs, our weight was in fact 1,940lbs, a difference for almost 1,300lbs, over charged by several hundred dollars and they don't care!
- re-weigh options were completely unaccommodating, drive seven hours to witness it take place in Edmonton as they were changing trucks at a cost to ourselves,
or
pay the invoice with 3,240 lbs and let them weigh it in Calgary and then trust that they will reimburse us so pay the incorrect amount and then if it's wrong they will reimburse us. Absolutely no attempt to do the right thing by the customer and get it right before payment, and all with a rude, dismissive attitude.
- we incurred all the cost of having to attend this weigh in, $130 and they will not reimburse, even though it is their error, their negligence and we have to pay to monitor their every move.
- our stuff arrives a week late, we are on an air mattress, do they care, no!! We had a fishing rod snapped at the base of the pole, and then stuffed in a golf bag and taped. That is what they did with a fishing rod, good luck if you have collectibles!
- Stephen was management and unfortunately displayed all the same unprofessional as Emily, when we disputed our weight. It became clear this company was a bad choice. Our shipment was now at the mercy of these guys and he did agree to a re-weigh free of charge, but only after we requested it anyway. The re-weigh is at a cost to you, so this is also a deterrent, we were almost deterred, but we knew it wasn't right and we are glad we did.
The lack of honesty and regard for the customer and the neglect of our belongings was very evident in our interactions with this company. They left us feeling like we had to witness the re-weigh, thankfully we did, and still we have been left with no acknowledgement of their complete insolence and terrible business practices, please do not waste your money. According to Stephen "I just want to get money back", no Stephen I what I wanted, was to have my shipment brought from Toronto to Calgary at the correct cost to me and with a careful, conscientious work attitude from you.

Move size: 1 Bedroom Home Service cost: $1300

We chose True Maple Moving to transport our household goods from Thunder Bay to Toronto. Our sales representative did not miss his interest until the job was completed. At a very affordable cost in today's conditions, they carried our items in the agreed conditions and delivered it exactly at the time we wanted. The moving staff were very tidy, attentive and organized. We are extremely pleased with all the relevant, economical, meticulous and timely shipping services. Thank you for being there for us.

Move size: 2 Bedroom Home Service cost: $1450

Booked with Emily who we were told was the moving coordinator. Found out she is a glorified salesperson. Broke them through my husbands work. Was told they would not subcontract. Got a call the day before the move. They couldn’t make it. The truck that showed up the next day was a subcontractor with a too small truck. They also showed up at 1 pm to load a four bedroom , 1 office full double garage and 2 shed house. They knew there was still stuff to pack. Was promised a double crew plus packers. 3 men showed up and they didn’t even know they were supposed to pack. Of course not all the stuff fit in the truck. All afternoon they told us there was another truck. At 10 pm when the truck was full we asked where the other truck was. They told us they never said there was another truck. They told my husband a truck would arrive the next morning. We waited for a truck. My husband called. They said it was on its way at 9 am. It arrived at 7:30 pm. We were supposed to be out of the house by noon that day and we told them that. Finally they were done loading at 8:30 pm. Because they brought a too small truck we had to get a hotel room, we were also late signing papers for our new house so we were penalized. We were told we would get our stuff between the 5th and 12 th of July. When it never arrived we phoned. They laughed at us and told us we would get it when we got it. Phoned again. We were told the 20th. Never showed. Then we were told the 30th. Never showed. Then was told Aug 3. Never showed. It finally showed on Aug 4. We were charged for a king size mattress cover. They used a queen and left half the mattress out. Was charged for 6 wardrobes. 3 of them were not filled with hanging clothes but a mix of stuff. None of the boxes they packed were labeled. And it is a mix of stuff from several different rooms. Very rude movers and all the staff. Buyer beware. And they also have changed their name 3 times already so don’t hire a mover out of Mississauga Ontario.

Move size: 4 Bedroom Home Service cost: $14000

I booked pick up and paid the $200 deposit. They said they would arrive at 4 pm Friday (the company called and the movers themselves, the day of the move and confirmed that they would be there at 4 pm for pickup). They never showed up, they never called, and they didn't answer the phone. I had to find another company in a pinch. They said they refunded the $200 after over 50 frantic calls. On three separate occasions, different employees processed by refund: it's been a week and a half and I still don't have my money back. They seem nice when you talk to them, but this company is fraudulent, unprofessional, and inconsiderate!

Move size: 2 Bedroom Home Service cost: $10000