Average service price

Get an estimate
$ 1840
Interprovincial move average
44% less than market avg.
$ 792
Local move average
53% less than market avg.
How did we get these costs?

Know before you book

Based on 101 verified moving reviews
  • Most reviewers reported late deliveries or missed delivery windows. 57%58 reviews
    • the delivery was delayed for more than 1month than their agreed timeline

      1.0 Piyaruwan Perera Sep 15, 2022

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      Do not recommend

      There were a few expensive items missing in the delivery and the delivery was delayed for more than 1month than their agreed timeline. Paid almost double than the original quotation. Highly disorganized and unprofessional. I do not recommend this company to anyone and do not do any business with them in future.

    • I was then told it was a 2 week time frame to get to final destination which took 3

      1.0 Valerie Faubert Jan 05, 2022

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      Total Regret! Do Not Hire

      Totally Unprofessional

      I hired True Maple to move myself from Ontario to BC. Right from pick up to an unsuccessful claim on damaged/missing items this company has been completely unhelpful. I was given a pick up window of between 4 and 6pm however they showed up before 1pm and were agitated I wasn't ready for them. They rushed me thru the packing of the last 3 boxes and hurriedly put everything on the truck and have you sign without reading. I was then told it was a 2 week time frame to get to final destination which took 3. Once again the movers were in such a hurry to unload that they damaged walls bringing in my things and as I was pointing out damages to my belongings they just kept saying it must have happened at the other end it wasn't them and they are not liable. When I asked about missing things as the manifest and what was dropped off didn't match they just said take it up with the claims department. When I called Emily about it, it took 3 times before a proper email address for a claim was given and when I finally filed the claim it took 2 months and follow up emails to get the response that even though costs claimed was over $2000 due to weight of items being under…

    • he was bringing my things to a storage facility

      1.0 Thomas F Malyon Dec 24, 2021

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      my move to New Brunswick

      Mr Steven the supposed dispatcher called me Dec 24th telling me my things would be delivered Xmas Day when the planner who took my order told me Jan 6-8th. Mr Steven was EXTREMELY rude on the phone then told me he was bringing my things to a storage facility and now I will have to get another company to pick them up and bring them to New Brunswick. Mr Steven is having a bad day but is the rudest, most UN-professional person I have ever met in countless moves across Canada with Professional movers.

      DO NOT USE THIS COMPANY if you know what's good for you. There is little to no communication between booking and accounting with no phone number to reach accounting. A VERY UN-PROFESSIONAL COMPANU WHO HAS LEFT ME WONDERING WHERE OR WHEN OR IF I WILL RECIVE MY BELONGINGS.

  • Most reviewers reported difficulty getting updates, unanswered calls, or poor communication. 54%55 reviews
    • When calling the customer service, she didn't answer over two days

      1.0 Nevin Nicola Apr 25, 2021

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      Worst experience ever..... Their customer service seems nice until they get you in their hands and schedule your moving day, then when any issue arises they stop taking your calls... The despatcher was really rude two days before the scheduled moving date and even hung the phone on me. This was, because I was asking him about how to label boxes with fragile items ( the customer service lady previously told me that this is required), he denied all this and said that boxes are not to be labelled, only numbered by the movers and are all treated the same...he was so rude and hung the phone on me.

      When calling the customer service, she didn't answer over two days...I chose to cancel and lost the down payment as I didn't trust them with my furniture and items any more.

    • All reps stopped receiving our calls when we want a solution or our deposit back.

      1.0 Saumitra Yadav Mar 25, 2021

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      Deceived us very last min with a bunch additional cost

      We have email from your company (Emily King) mentioning all the services that would be provided which included door to door, room to room, paddings, dismantling and on the day of moving, we were given a bunch of extra cost in the name of the very services mentioned. All reps stopped receiving our calls when we want a solution or our deposit back. One person (Steven/Stephan) with whom I spoke with for resolution responded so rudely because I asked his name. This has caused us so much trouble and heartache as we have to vacate the house before end of the month. I am going to consumer court, never had such an experience in Canada.

    • The truck that showed up the next day was a subcontractor with a too small truck.

      1.0 Kim Dyck Aug 07, 2019

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      Would give 0 stars if I could.

      Booked with Emily who we were told was the moving coordinator. Found out she is a glorified salesperson. Broke them through my husbands work. Was told they would not subcontract. Got a call the day before the move. They couldn’t make it. The truck that showed up the next day was a subcontractor with a too small truck. They also showed up at 1 pm to load a four bedroom , 1 office full double garage and 2 shed house. They knew there was still stuff to pack. Was promised a double crew plus packers. 3 men showed up and they didn’t even know they were supposed to pack. Of course not all the stuff fit in the truck. All afternoon they told us there was another truck. At 10 pm when the truck was full we asked where the other truck was. They told us they never said there was another truck. They told my husband a truck would arrive the next morning. We waited for a truck. My husband called. They said it was on its way at 9 am. It arrived at 7:30 pm. We were supposed to be out of the house by noon that day and we told them that. Finally they were done loading at 8:30 pm. Because they brought a too small truck we had to get a hotel room, we were also late signing papers for our new house so…

  • Some reviewers reported final charges above their initial quote or unexpected fees — most often for storage and packing materials. 36%36 reviews
    • they are at their “storage facility” and they want money to give us our stuff back

      1.0 Amaya Maharaj Aug 16, 2023

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      Terrible

      I wish I could give them negative stars. Firstly, they were more than two hours late when coming to our house but that’s the least of what happened. They didn’t disassemble furniture even though they said they would and half of our furniture ended up damaged. At this point it’s 8pm and we are waiting at the new house which is only two hours away from where they are moving the stuff from , they call and say they’re broken down on the highway, they have also picked up thing such as computers and boxes with family photos that we explicitly told them not to take. We try to get in touch with them to find out where on the highway they are but they are dodging out calls at this point. About half an hour later they call and say they are at their “storage facility” and they want money to give us our stuff back. We go to the police and have them call and we find out where they are and we find them and take our valuables from their truck and they end up delivering our stuff at midnight. Even though they were supposed to put everything in the bedrooms they end up dumping everything in the garage in a pile leaving us to move all of our furniture upstairs. Overall, I don’t think there is…

    • They lie about your weight and over charge

      1.0 Ashley Hussain Jul 28, 2022

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      Scammers

      They lie about your weight and over charge and don't share the before after weight. We moved from Vancouver to Toronto, worst experience

    • asking me to send thousands of dollars above my quote to get my items.

      1.0 Jennifer Brown Nov 22, 2021

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      Horrible

      I never did receive my items. After MONTHS of zero to bare communication I contacted BBB and was told this company does not respond to them. Shortly after that I received an email from this company saying they “disposed of my things” it took six months to even find out where they were then another three months of run around asking me to send thousands of dollars above my quote to get my items. I lost all my kids childhood memories, my deceased mothers ashes…..it is heartbreaking what they did to me and so many others. They should be charged!

  • Some reviewers reported damaged belongings or missing items during the move. 33%33 reviews
    • My stuff arrived damaged when it finally did arrive.

      1.0 Mark Jones Nov 18, 2022

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      Terrible Movers

      My stuff arrived damaged when it finally did arrive. I booked it home to get to the house first. I asked them directly if they were going straight to my house and they said yes. It was a lie they moved it to their “storage” facility in Toronto instead. They are the worst people to deal with. Believe the reviews they suck.

    • they have lost a box containing 2 artwork pieces

      2.0 Bert Dulude Sep 20, 2021

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      No follow up on lost items

      I have used their services on a couple of occasions with no major issues but this last time they have lost a box containing 2 artwork pieces and when I let them know, they stopped answering my emails. I have been trying to contact them for months now and they don't even have the decency to get back to me. If they lose some of your stuff in the moving process, don't hold your breath on getting it back...

    • some stuff was missing

      1.0 Dhiresh Rustogi Aug 10, 2021

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      Extremely Pathetic Moving Company

      I hired this company to move from Toronto to Halifax. The day they were supposed to pick up the stuff, they didn't turn up. Tried calling them and they will keep telling lies and talk rudely. Next day when they finally picked up next day. Then they found reasons to charge extra. Emily just conveniently disappeared and reused to pick up calls. She had promised that stuff will reach in 7 to 10 days. but stuff reached after almost 20 days. Tried calling them and they will say we don't know when it will reach. Now when finally things reached, we found that some stuff was missing and again tried calling them for 2 days and they just don't pick up the calls.

      This is the worst moving experience. I have moved number of citied and countries but they are the worst.

  • Some reviewers reported rude, careless, or unprofessional behavior from the crew. 33%33 reviews
    • very rude customer service by sales person and company itself

      1.0 Gurinderjit Kaur Aug 30, 2021

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      Rude customer service/incorrect info

      Delayed with picking up my stuff by 2 weeks, moving to different province and have to pay extra fees for storage, very rude customer service by sales person and company itself. Not even ready to listen to your problem and asked me to hire someone else. Lack of professionalism and honesty. Such a waste of time and energy. Her exact words were, "I am not god if it is delayed and if you have to pay storage fees, its' not my problem". Don't want to deal with them and don't EVER recommend them to anyone.

    • he actually called me "unstable" for requesting the location of my items

      2.0 Elise Cadger Feb 13, 2021

    • extremely rude

      1.0 Lynn Heberr Nov 09, 2020

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      Moving review

      Never and I mean never use this company!! They are extremely rude, unreliable, and provide absolutely no communication. One of the worst experiences of my life!!

Review summary

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102 reviews

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Reviews

Amaya Maharaj
Aug 16, 2023
Local move from Barrie, ON to Cambridge, ON

Terrible

I wish I could give them negative stars. Firstly, they were more than two hours late when coming to our house but that’s the least of what happened. They didn’t disassemble furniture even though they said they would and half of our furniture ended up damaged. At this point it’s 8pm and we are waiting at the new house which is only two hours away from where they are moving the stuff from , they call and say they’re broken down on the highway, they have also picked up thing such as computers and boxes with family photos that we explicitly told them not to take. We try to get in touch with them to find out where on the highway they are but they are dodging out calls at this point. About half an hour later they call and say they are at their “storage facility” and they want money to give us our stuff back. We go to the police and have them call and we find out where they are and we find them and take our valuables from their truck and they end up delivering our stuff at midnight. Even though they were supposed to put everything in the bedrooms they end up dumping everything in the garage in a pile leaving us to move all of our furniture upstairs. Overall, I don’t think there is anything else to say about this company and I hope that no one else decides to do business with this company in the future.

Move size: 4 Bedroom Home Service cost: $5000

Veronica Nasser
Feb 23, 2019
Local move from Oakville, ON to Mississauga, ON

Quick move.

They moved my husband, daughter and I into our new condo on Friday. The guys worked quick and got us all packed up and loaded in no time. We are very happy with the move. We will be using true maple again for sure!

Move size: 2 Bedroom Home Service cost: $750

Korissa Alexis
Mar 01, 2019
Long-distance move from Edson, AB to Cambridge, ON

Very Satisfied With Service.

I am very happy that I went with this company for my move. I found them to be reasonably priced. My belogongs were delivered in the same condition and that's all that really mattered to me. Took them 9 days from loading for delivery. Emily booked me in and her customer service was exceptional.

Move size: 1 Bedroom Home Service cost: $1500

Dorothy Nowak
Mar 09, 2019
International move from Jacksonville, FL to Mississauga, ON

Great Service.

I would recommend using this company. Quality service, reasonable price and took the worry out of moving. Emily was fantastic.

Move size: 2 Bedroom Home Service cost: $3400

Melinda Childes
Mar 12, 2019
Long-distance move from Edmonton, AB to Brampton, ON

Melinda Childes.

Moved my daughter to her new place
They were on time just like they said they would be and very quick in responding to my questions and inquiries
They customer service was great, I had called a few others and I just didn’t receive the customer service that I received from True Maple Moving
I would definitely recommend this company.

Move size: 2 Bedroom Home Service cost: $2500

Jade Mcdermott
May 05, 2019
Long-distance move from New Brunswick to Alberta

Brutal.

They where expected to show up 2 times and never did called them and had a huge argument and where not even in the same province I had my guys here to help them and had to tell them to leave.

Move size: 2 Bedroom Home Service cost: $2300

Brian Prychun
May 24, 2019
Long-distance move from Vancouver, BC to Winnipeg, MB

Amazing!

Moved from Vancouver to Winnipeg. Had a lot of breakables and was Leary to send with any company.

True Maple movers were amazing!! Not one scratch!! Was very happy and will definitely use them again if need be and will definitely refer to friends family!

Thanks Emily for making this a fantastic experience:-).

Move size: 1 Bedroom Home Service cost: $2200

Dinesh Tahiliani
Aug 07, 2019
Local move within Massachusetts

Absolutely Irresponsible and Unethical Company.

Did not show up for continuous 4 days.. they just waste your time and so-called Emily was courteous enough to pick and call you before paying her the deposit, but no availability for a reply on pickup days.. Please do not waste your time, this company is a sham, horrible people.

Move size: 1 Bedroom Home Service cost: $1950

Ritu Mishra
Aug 13, 2019
Long-distance move from Calgary, AB to Moncton, NB

Got my stuff after 2 months !!

I would NEVER move with them and request people NOT to hire this company !! our luggage was more than a month late than promised ! managers never talk to you over phone and one gentleman actually asked to pay full money so they can release the luggage sooner !! the amount of mental harassment they did I wish karma bites them back really bad !!
Emily is sweet to talk but has absolutely no idea what's going on

I am giving one star because I have to as per the website.

Move size: 2 Bedroom Home Service cost: $2200

Palesa Mabaleha
Oct 11, 2019
Local move within Ontario

Scam Alert!!

I HAD THE WORST EXPERIENCE OF MY LIFE WITH THIS COMPANY, WE MOVED FROM ONTARIO TO CALGARY. DO NOT GO FOR IT, MY HUSBAND ACTUALLY READ THE REVIEWS BUT HE GAVE THEM BENEFIT OF THE DOUBT. BIGGEST MISTAKE. OUR ITEMS WERE SUPPOSED TO BE DELIVERED ON OCT 1ST BUT THEY NEVER SHOWED UP, WE CALLED AND THEY JUST DID NOT CARE, THEY WERE SO RUDE AND DISRESPECTFUL. THEY POSTPONED DELIVERY DATE TO OCT 5TH AND THEY STILL DID NOT SHOW UP. EVERY TIME WE TRIED CALLING THEM IT WAS ALMOST AS IF THEY WERE READY TO FIGHT FOR NO REASON, THEY TALKED OVER US AND MADE US SOUND LIKE FOOLS. AT SOME POINT THEY TOLD US TO GO AND GET OUR STUFF AT THE STORAGE IN EDMONTON AS THEY WERE HAVING ISSUES WITH STORAGE (3RD PARTY) WE HAD TO RENT UHAUL AND TO GET OUR STUFF! MORE UNNECESSARY EXPENSES.THE STORAGE PEOPLE DID NOT WANT TO RELEASE OUR ITEMS AS TRUE MAPLE OWED THEM A BALANCE AND WE HAD TO GET THE POLICE INVOLVED. TRUE MAPLE TOLD US TO CALL THE POLICE. IT WAS THEIR FAULT IN THE FIRST PLACE NOT TO SETTLE THE BALANCE WITH THE STORAGE FACILITY. WE SPEND A WHOLE WEEK WITHOUT A SLEEPING ON THE FLOOR! IT HAS BEEN SO STRESSFUL TO WORK WITH THIS GUYS. PLEASE STAY AWAY. THEY ARE A SCAM AND THEY CHANGE NAMES ALL THE TIME WHEN THEY GET BAD REVIEWS. This are some of the names they use, Provincial Moves, Nexus Express,Canadian reliable,Van lines, Trans national. DO YOURSELF A FAVOR AND STAY AWAY. THEY DON'T EVEN HAVE AN ADDRESS. BE CAREFUL.

Move size: 1 Bedroom Home Service cost: $1178

Nicole Kelly
Dec 01, 2019
Long-distance move from Dartmouth, NS to Brampton, ON

Service was great.

I am very happy with the service received. The movers were mindful of my belongings when loading and offloading. Emily was a great contact person and communicator. I would use their services again.

Move size: Studio Service cost: $1360

Shabana Saeed
Sep 11, 2019
Long-distance move from Saskatoon, SK to Pickering, ON

I have very bad experience with this company.

I would never sugest to anyone to book with company .I had to move my household stuff from saskatoon to ontario they charged me alots for two bedrooms they didnot come that day when they committed they didnot show me anything how they measure my all stuff just shown me invoice after then they delivered my all stuff after 17days after instead og 10 days I lost my lapticle exercise machine which I didnot recieve with my stuff ..when I call them they talk to me very rudely.. im really very frustrated.

Move size: 2 Bedroom Home Service cost: $5245

Sher Penney
Mar 03, 2020
Long-distance move from Quebec, QC to Ottawa, ON

Do Not Trust Them!!

Terrible terrible terrible. Be prepared for them to jerk your around once they get your deposit. For a company to take advantage of people when they are counting gin them in disgusting. Don’t be fooled by the helpful sweet Emily, once they get your deposit everything changes. JUST DON’T DO IT!!

Move size: 3 Bedroom Home Service cost: $2000

Tony Hritzuk
May 21, 2020
Long-distance move from Chilliwack, BC to Orillia, ON

Move.

True Maple Moving is a business with zero credibility, they are liars, fraudsters, and thieves. Worst company ever.

Move size: 2 Bedroom Home Service cost: $4700

Stephanie
Aug 04, 2020
Long-distance move from Toronto, ON to Calgary, AB

Information posted.

I submitted for an online quote with true maple moving and they seem to have just passed it around Toronto I have now received 7 calls from other companies which I did not submit.

Move size: 1 Bedroom Home Service cost: $100

Jon Cankat
Mar 17, 2021
Long-distance move from Edmonton, AB to Ottawa, ON

Do not book with them!

I booked a month in advance, paid a deposit, received my move date only to find out they cancelled my move because they didn't have enough customers to arrange a truck, 2 DAYS BEFORE MY DATE. No heads up, no offer for help, they simply don't care about you.

Move size: 2 Bedroom Home Service cost: $1600

Maggie
Apr 11, 2021
Long-distance move from Oshawa, ON to Vernon, BC

Great Move

We moved from Ontario to British Columbia. We had 39 boxes and no furniture. We had a quote of $1800.00. They picked up on time and delivered on time. Also, our shipment weighed less than we were quoted and in total it was $1,100. We would highly recommend them. We were prepared and everything was packed and waiting for the trip.

Move size: Studio Service cost: $1100

Mary Ellen Stanley
May 20, 2021
Local move within Ontario

Multi location move

This is the 4th time we have used true maple. they are very courteous and careful. we had 3 pick up locations and 1 drop off. they were on time and the move went exactly as expected on the day. we had 1 issue - the day of the move the truck broke down so they had to bump us by a day. these things happen so we were lucky that it didn't affect us too much.

Move size: 3 Bedroom Home Service cost: $1600

Ahmed Aladdin
Jun 20, 2021
Long-distance move from Ottawa, ON to Vancouver, BC

Worst Service. Don’t deal with them

First they are nice. When they get ur stuff its a different story. Dispatchers are super rude. They don’t have customer service. They keep your stuff at the storage and don’t deliver it because they are busy and then they start manipulating you to pay for storage that you didn’t ask for.

Move size: Studio Service cost: $1200

Phils Varg
Jul 26, 2021
International move from Vancouver, BC to Charlotte, NC

Worst movers

Customer service sucks. They are very good until they the business.Once the shipment is taken then its so difficult to reach them to get the status of the delivery. Worst experience for our move from Vancouver, BC to Charlotte, NC USA. Also the amount they charged was double at the end.

Move size: 3 Bedroom Home Service cost: $8290

Lisa Bird
Jul 27, 2021
Long-distance move from Renfrew, ON to Chilliwack, BC

Needed to move to a different province in Canada

I hired this company to move our family across Canada.. I was suppose to get a phone call the day before our moving date to let me know when they would come to pick up our stuff but that phone call never came so I called them the day before at the end of the work day..got a call back 30 minutes later saying they couldn't come on the moving date planned because their truck broke down..not even 24 hrs notice..we were shocked..Thank God we figured out a different alternative and we're able to still move out in time before our closing date..I did get my deposit back quickly and was happy about that but I had to bring that up and request it back..but my overall experience was not good..very disappointed with this service

Move size: 3 Bedroom Home Service cost: $3500

Helen Delahunty
Jul 07, 2021
Local move within Hamilton, ON

Terrible moving company

Booked the move with this company weeks in advance, paid my deposit which I'm still waiting for back. The day before my move they cancelled. No reason given just that dispatch cancelled the move

Move size: 3 Bedroom Home Service cost: $540

Natalie Steavan
Apr 08, 2022
Long-distance move from Fredericton, NB to Toronto, ON

Smooth

If you do not want to regret after Moveing, choose true maple. I don’t regret cause all Moving steps was successful.

Move size: 3 Bedroom Home Service cost: $2200

Ashley Hussain
Jul 28, 2022
Long-distance move from Burnaby, BC to Toronto, ON

Scammers

They lie about your weight and over charge and don't share the before after weight. We moved from Vancouver to Toronto, worst experience

Move size: 2 Bedroom Home Service cost: $8000

Piyaruwan Perera
Sep 15, 2022
Long-distance move from Kelowna, BC to Calgary, AB

Do not recommend

There were a few expensive items missing in the delivery and the delivery was delayed for more than 1month than their agreed timeline. Paid almost double than the original quotation. Highly disorganized and unprofessional. I do not recommend this company to anyone and do not do any business with them in future.

Move size: 2 Bedroom Home Service cost: $2600

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These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

About True Maple Moving

1.9 from 102 reviews · Toronto, ON movers

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True Maple Moving has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 250 Winscott Drive, Toronto, ON, M9R 4, but movers usually cover a much larger area.

Company Notes

We at True Maple Moving take pride in having successfully relocated families within North America for over 12 years.

We know and understand that choosing a moving company and trusting someone with your personal belongings is overwhelming.

True Maple Moving has always had a great reputation in the industry and one of the highest customer satisfaction rates in North America.

Licenses & Certificates for True Maple Moving

Before hiring a moving company like True Maple Moving you should generally make sure you are dealing with a legitimately registered business. Some moving companies are incorporated in a specific province or territory and others are federally incorporated.

You can lookup federal corporations by name in the Corporations Canada online database.

When looking to hire a moving company from Ontario, you may want to lookup your company in the provincial register: Business name registration, Ontario.

Canadian moving companies that perform deliveries to USA or prick up customers from USA, should have a valid DOT number to operate legally.

US D.O.T.: not provided

Generally, all businesses have to register in the province or territory in which they do business.

You can get a free moving quote from registered movers with our moving cost estimation tool here.

What is True Maple Moving cost for local moves?

We have calculated an approximate local moving market average price from 367 reviews of people moving within Ontario to be $1696.

From 12 local reviews for True Maple Moving, we have calculated an average moving cost of $792 for local moves.

This could mean that True Maple Moving is cheaper with about 53% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is True Maple Moving cost for interprovincial moves?

From 447 reviews of people moving long ditance, we concluded that the market average costs are around $3313 when moving long-distance.

For True Maple Moving, we estimate that their average long-distance moving costs will be around $1840, based on 58 long distance moving reviews.

This could mean that long-distance moving services costs of True Maple Moving for moving between states is cheaper with about 44% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed True Maple Moving. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on True Maple Moving - a professional company located in 250 Winscott Drive, Toronto, ON, M9R 4. Discover Toronto, Ontario moving companies.

*MoveAdvisor may not be affiliated with True Maple Moving and the estimates may be provided from other professional movers in our network.

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