True Maple Moving

I had the worst experience with this moving company. They picked up our stuff at the end of May with the promise to be in Saskatoon by the end of June or the first week of July. With many stalling lame excuses, eg. “we gave you a good rate”, “our driver had to leave mid way for an emergency”..I understand that I was offered a good rate and people could get emergencies, but this was not professional as it wasn’t communicated to me when I signed up with the company that true maple is a consolidating company, that they need “enough shipment” to go to a particular destination. They also apparently relied on a very few drivers at the expense of waiting customers. I was super frustrated with them especially that I already paid in FULL, before even receiving my stuff. I never delayed paying them, but somehow they had no issue delaying my shipment. It took me calling multiple times to get an update about my shipment status.
I am not one to write such an extensive review, but I am so annoyed with the lack of professionalism and honesty I received from this company.
I found it convenient that they put Emily at front, who is very nice and welcoming so you feel compelled to join the company. But then they don’t communicate anything to you via email, and mostly you feel in the dark about the location of your stuff or their in route destination. You can, however, get a hold of the company by calling, but that way, there is no record of them delaying your shipment.
Anyhow, I guess this company might make more sense to use for movers in Ontario as their trips I would imagine be more frequent. I would never recommend this company to move outside of Ontario AT ALL.

* one star because I have no other choice, it’s for Emily I guess.

Move size: 1 Bedroom Home Service cost: $1600

The only part of this move that went well was that the truck arrived at my residence on the day it was supposed to, and the movers put everything in the truck and left on time. They were pleasant. When I tried to find out when the shipment would be delivered, it was another story. While I understand that it takes some time to get across Canada (from upstate New York to Edmonton), every time I spoke to dispatch I had a different story as to where the shipment was, and the "possible" delivery date. After waiting 5 weeks, I was told it was in Edmonton, but that they had other deliveries to make first, and so it was it was put off a couple more days. I requested that they move up my delivery, and the verbal abuse I received on the phone was unlike anything I have ever experienced. When I asked for it to be put in storage, I was told "there is no storage in Edmonton". How is storage in the contract then? More verbal abuse followed in a separate phone call. When I took delivery of the shipment, the mover tracked mud all over the carpets. Things were dirty, and damaged. I did some more extensive research on this company since this experience, and have discovered that it changes its name and opens under a new one after it gets a certain number of bad reviews. Just don't hire them. They don't deserve even one star.

Move size: Partial Move Service cost: $7750

I decided to choose True Maple for my move back on 3/29 after careful research of comparable moving companies for more than 1 week's time as Emily extended the deadline for rate increase & convinced me to use their services especially the Express Truck that will deliver to Edmonton by 6/1 to 3 if the pick up is done by 5/23. Emily had been doing me a great service in following through with my move despite she was sick during the week of my pickup from Scarborough.
I want to commend on the friendly & helpful services of the 2 movers named B & Suleyman for pickup on 5/24 as well as the 3 movers who delivered on 6/5 despite 2 minor damages to my shipment that I could accept even though the shipment didn't make the express truck on 5/25 but only shipped out on 5/30 that arrived 6/5 with only 2 days delay.
Also I want to commend on the good service of Brenda from accounting who helped to correct the mistake in the invoice asap & allow my use of visa payment.
I am overall satisfied with this moving experience except Steven from Dispatch was rude, unprofessional & threatened to cancel my move only a few hours before the scheduled pick-up time of 3pm on 5/24 (already delayed twice from 5/23 to 5/24) that I could understand he was under a lot of stress & pressure but his unsatisfactory customer services left a lot to be desired if he couldn't handle stress & just let it out onto customers by threatening to cancel the move at the last minute. However thanks to Mark from Dispatch who still honoured the pickup schedule & had the pickup on 5/24 around 3:30pm that I felt is professional services.
Keep up the good work & thanks to Emily, Brenda, Mark & the 5 movers that made my move a success. I gave a 4 stars & hope the company can make it to 5 in the future.

Move size: 1 Bedroom Home Service cost: $1526

I will recommend this company to everyone I know!! I am blown away by their amazing services. To start Emily is amazing at doing her job. I could not imagine planning my move without her guidance. She made me feel at ease throughout the whole process. The movers were great as well for the Saskatoon side and Oakville delivery. I am happy with the end total invoice in the end it stayed in line with what we estimated and what I was expecting. Big thanks to everyone there!!

Move size: 3 Bedroom Home Service cost: $2180

If you hate yourself go for true maple otherwise pay a little more and get someone reliable and by the way they will charge you the extra amount, Basically initially they will show they are going to charge less than competitors once they pick up your stuff from one place magically your stuff will weigh more and won't be delivered until you pay more. But the worst thing is the time delay they said they will take 2-3 weeks from Canada to US and delivered after 6th week. During 6th week when we called them to enquire about the stuff Stephen got abusive, made fun and extremely unprofessional said I don't care about your living conditions/costs I will cancel the deal/delivery if you will call to enquire about your stuff. Emily is also a liar. Upon reviewing other reviews I noted this is their modus operandi they had to change company's name multiple times in the past due to poor reviews and unprofessional attitude and abusive language and charging more by increasing the weight. Reza the guy who delivered stuff finally, admitted this is how true maple "works" and that's how Stephen talks after they have picked up the stuff.

Move size: 3 Bedroom Home Service cost: $8400

On May 15 I hired this company by email for Moving from Calgary, AB to British Columbia on July 30 and was given a pick-up time 10:00am. I paid $200 security deposit and got a confirmation. On July 4 I updated Emily by email with my delivery address and another phone number. I arranged the elevator and landlord meeting. On July 30 The truck didn't appear and when I called them about 10:30 am they started looking for my information and confirmed it after an hour of waiting. Then they gave me another time for picking up my belongings from 7 to 9 pm. By the agreement with my landlord I have to move out before 4 pm. However he allowed me to accept this time of moving out and managed to transfer the elevator booking for those time as well. And again, no truck showed up, no even single phone call. When I called nobody picked up. I never expected to be set up with the province-to-province moving. My belongings are still at my landlord's place and he can just throw them away. He actually sold this 2-bedroom apartment and have a duty to clean it up and give away to the buyer, but cannot do it because of my belongings.

Move size: 2 Bedroom Home Service cost: $1850

Worst experience with movers I have ever had. Did a move from Winnipeg to GTA end of March. Movers showed up almost 2 hours late and then took way longer than they should have to load my belongings. They didn’t use floor protection though it is listed as included in the cost of the move, resulting in wet muddy wood floors. They also didn’t bring any tools to help me take apart bed frames and what not, also listed as included in move. I had to open my boxes looking for my own tools and take everything apart myself. As a result of the move taking way longer than it should have I almost missed my flight, didn’t have time to clean the house properly before leaving and had to pay for a flight back again the next week to finish up. Also, the paper work/record of belongings was not ready for me to sign when I left and somehow went missing. I was then charged an extra 60$ on the bill for packing though I had done all the packing myself (in all fairness when I asked about this it was removed). It took a number of calls to speak with the owner Brian about these issues and he wouldn’t even offer an apology. He even went as far as to accuse me of being insincere. The move was supposed to include 6 weeks of free storage but I did not trust the company to leave my belongings with them that long so ended up unloading early and storing them myself until my place was available. I had a number of broken items, very obviously broken during the move and again no apologies. I just finally moved my things out of storage the last week and my TV is missing. I emailed the company and didn’t get a response back.

I will note, the two gentlemen who dropped my belongings off were very pleasant, hard working and did a great job.

Don’t waste your money or add more stress to your move.

Move size: 2 Bedroom Home Service cost: $3500

My partner and I chose True Maple for our move from Nova Scotia to Calgary. Everything was alright until we arrived in Alberta and called for an update to confirm the date that we had booked with Emily for delivery of our belongings. This date was booked almost a month in advance, and I had also emailed Emily to confirm that everything was still on track just a few days prior.

I spoke with Brian and he simply laughed at me when I told him that we had a delivery date scheduled. He claimed that our belongings were not yet in Alberta and continued to belittle me, saying that I didn't seem to understand. He then told me that customers cannot book a delivery date/time, that's not how this works. Brian then went on to start yelling and laughing at me. I've worked in customer service for most of my life and have never once treated a customer this way. My mind was blown. I eventually hung up on him because I was getting absolutely not respect or answers.

From there, we decided to research this company a little further. We found that the owner, Riza Yalcin, has had several moving companies in the GTA area. Once they receive so many bad reviews, complaints, etc., they simply re-name the company. See the links below to see his previous moving companies.

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https://www.bbb.org/ca/on/mississauga/profile/moving-companies/nexus-express-moving-0107-1339130

https://www.bbb.org/ca/on/mississauga/profile/moving-companies/transnational-moving-systems-0107-1358398

https://www.bbb.org/ca/on/york/profile/moving-companies/provincial-movers-0107-1332869

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We eventually received our belongings, a week later than originally scheduled. There was clearly no care for our things, many things were damaged and the boxes looked like they had been thrown around several times. I requested a copy of the scale ticket. They showed me a ticket with absolutely no proof that it was our belongings. I personally believe our belongings did not weigh as much as they claim. The original quote was much less.

We have e-mailed the company with photos of the damaged items, and a long e-mail detailing all of our concerns. This was over a month ago and we have not heard anything back from them.

Please, take your business elsewhere. You don't need this stress and frustration.

Move size: 2 Bedroom Home Service cost: $4200

I have no doubt the the positive reviews on this company are written by them. This company was scheduled to move me on August 14th from one house to another within the same city. I paid the $200 deposit and took my furniture apart in preparation. I had to call the day before to find out what time, as they did not reach out to me. I was told between 2 and 4 pm. The day of the move, I called the company at 4pm, since I did not hear anything until then. I was told the time had been switched to 6-7pm. When I expressed frustration, they told me that these things happen and there is nothing they can do. I got a call from the mover around 6, saying that the time has to be moved to 7:30-8:00pm. The mover said that three men will help us move, instead of 2, to make up for the time difference. At 8:00 pm I received a text message saying that my move has been cancelled. When trying to call the mover, he did not answer and then turned his phone off. This last minute cancellation was very unprofessional, anxiety provoking and caused us to have to find a place to stay for the night. The company did refund me my money, however, I would not recommend working with this company, based on how unprofessional they were.

Move size: 2 Bedroom Home Service cost: $430

Booked move 1 month in advance for July 24th. The morning before the move received email reminding us that the move was the next day. Later that same day - around noon - I was called and told that our move for the next day had to be delayed for a day. I expressed that this was extremely inconvenient as my wife and I had both booked off the day from work. When my wife phoned the company back they were extremely rude and unprofessional to her. We cancelled their services and found a better company. It was extremely stressful finding a new moving company at the last minute but it was worth it as we knew that we could not trust this company. The only positive in the whole experience is that they did refund our deposit.

Move size: 2 Bedroom Home Service cost: $900