Tristate Moving and Storage

I never recieved a confirmation email with a confirmation number, contact information, or written cancelation policy. When I misplaced my notes I was unable to contact them to change my move date. I desperately went online trying to find contact info. The only email I received was 24 hours before, well past the 72 hr deadline. This is clearly by design and preys on consumers like me. They charged me $350.00, overdrafting my account without notice. Manager "Scott" stated "It's not our problem" and "Yeah, you're going to have to sue me." He also stated that it was my responsibility to monitor my email every hour and suggested to do anything else was a dereliction of MY duty. I asked him if I was on a 7 hour car ride if I should still do that. He stated "yes." "Scott," the most toxic, rude, and dismissive manager I have ever dealt with just told me, a customer, that I should break the law and risk the lives of myself, my family, and other motorists. I have been left broke, my belongings in boxes, and me trying to figure out how to proceed. Do not let this happen to you. Do not become a victim of "Scott" and Tri State moving.

Move size: Studio Service cost: $350

I used Tri-State because my previous movers didn’t have date available. Small 1-bed. Booked quickly and my questions were answered curtly. Provided no details on extra charges. Timeframe was 1-3pm. I waited over 7 hours for them to arrive, fully packed. GM Got nasty with me when I called once to ask exactly where they were. No apology. Movers said I wasn’t packed because I didn’t pack my mirrors and TVs? Told me I l’d be charged $25 a roll for shrink wrap. My misery ended at midnight, with cost much more than antcipated.

Move size: Studio Service cost: $974

First, I will say that the team of movers were wonderful. They were fast, very personable and careful with our things. Second, the manager is the ABSOLUTE WORST and is a complete scammer. He specifically quoted me $595 for 2 hours and an additional $195 for each additional hour for a 2 bedroom apartment and then emailed the estimate confirming the date and rates do discussed. The day of the move, the manager spoke with one of the mover’s on the phone after they loaded up their truck (an hour and 15 min in) and had him present me with a total of over $1000!!!! The manager then tells me that there is a 4 hour minimum and refused to explain why he would quote me the original rate break down of 2 hours at 595 and an additional 195 for every additional hour! Why not just tell me the 4 hour rate from the beginning!? He was condescending, rude, patronizing and an a**. He kept trying to rush me off of the phone because “the clock was ticking” and continued to argue with me about the 4 hour minimum! I could go on but this should be enough to make you think twice and call another mover for a more respectable rate! He ultimately charged us $859 so we could finally move on with the move. The worst experience I’ve ever had.

Move size: 2 Bedroom Home Service cost: $1000

I had my move scheduled for two months. The night before They left me a message stating that they would be four hours later than I was expecting them. I called, texted and e-mailed back right away But no answer. They called me the next morning And I told them that the arrival time was too late for me. They basically told me that was my only choice and were very rude. When I questioned what happened since I had the move scheduled for so long the man that answered was very condescending and was not willing to work with me at all. It was a terrible experience.

Move size: 1 Bedroom Home Service cost: $915

Update: If you have a complaint against the company it is your legal right to file a complain with the Better Business Bureau.

The company continues to avoid crediting the difference of amount from services rendered and pricing communicated from my initial call. I asked for the owner's contact information to contact directly for a resolution and was told only he (Thomas) handles these issues for the company. I have several concerns from the movers not presenting the contract before moving as referenced on the paperwork to the additional changes assessed for services that weren't rendered. I voiced these concerns to the movers as they presented the bill and escalated to Thomas and was told that they would not release my belongings unless I signed the receipt in its entirety. I was also told that Thomas would rectify the matter once he completed am administrative review of the situation. Further, the manager communicated that my initial call recording would be reviewed to ensure accuracy of my claim, yet this wasn't done. Upon review of online reviews of this company, it is apparent the practice of bullying consumers to pay more for their move under a situation of duress is nothing new. It is an unfair practice and overwhelmingly calculated to put the consumer in a position where they are forced to pay or risk having their belongings held on the truck by the movers. Their needs to be an investigation of the behaviors of this company so that no one else endures these repeated experiences. At the least, the consumers who have left complaints regarding the same should be contacted to have the opportunity to share what they experienced.

Move size: Studio Service cost: $1556