Tristate Moving and Storage

Tom is the man that I dealt with.
This is not a business. If you are then respond to customer complaints. You quote this and that then turn around and throw in more charges at the 23rd hour. Those additional charges are factors when people decide to choose a mover. They were so desperate to offer me a 10 % discount after. I didn't accept !! To those that are considering a move in the near future I would hire a bunch of kids before these so called professionals. They have not returned a 100.00 charge and they never responded to my emails until after the date I was scheduled to move and claimed they had some men to work. What a scam. Anyone considering any mover , check with the BBB, I have filed a complaint and Tristate has yet to respond!! To all of those that are considering this company run!! Good Luck.

Service cost: $1449

I booked with this company because of there excellent sales and customer service . But after reading the reviews on this site I called back to ask more questions. I asked Mr.Tony about the bad reviews and he explained in detail the reasons customers were not satisfied . He guaranteed me that I was going to be satisfied and if I had a problem he would come to our location the day of the move personally and finish the move for us . I went with my heart and gave them a chance . Well the moving guys arrived right on time then they walked around the house to eye my items. They started work and about 15 min. it there work I could tell these guys knew what they were doing . Mr. Tom called me 2hrs later and then again in the 6th hour. When the guys got to my house they figured out the bill and I really didn't want to pay them before the finished my job but they told me if they finished earlier than the hours they were charging then they would refund me the remainder at the end. The move actually went over the time they collected for about 45 min but tristate did not charge me extra . Also I wanted to get rid of my sofa and the guys took it away with no extra charge. I had a very hard move and I also own a very expansive piano . The guys were amazing and for the guys at the office to call me a few times I think I had the best exprience. I really can see where the complaints arised in the other moves but I will use Tristate moving and storage again for my future moves . If you are a customer looking to move and want to contact me regarding this move I would be happy to talk to you. Thank you Tony and tristate for taking care of my household items. Goodbye!

Service cost: $2000

I was very nervous about booking Trisate after reading the online reviews. But Tom did an excellent job explaining the process to both my husband and myself. There were no surprises. The quote was right on and they did a wonderful job wrapping a few items (including our large screen tv). Pablo's team arrived on time, and worked VERY hard from start to finish WITHOUT breaks. Our furniture arrived in terrific condition! KUDOS to Tom,Pablo's team, and the entire Tristate Moving Company! JOB WELL DONE!!

Service cost: $1000

Sparing the boring details..we were quoted a 4 hour move price with 3 men and a truck for a "special" of $99 an hour. The job took from a little before 9am (0845) until 1230. But they charge a minimum of 4 hours. Fine. $99 x 4 = $400 (round up). But wait! They tack on an extra hour transport charge. Fine. $400 $99 = $500. But wait! The shrink wrap they used (which I never asked for) was an extra 120 ?!?! Even do. $500 120 = $620. Where does a bill of $751.06 come from?!?! These people are liars and thieves. Please God don't use them!!

Service cost: $751

We dealt with Tom Parcells who seemed to be professional when we booked the service. However, the day of service he did a complete about face. I guess he was all about bait and switch. He quoted us one price ($105) on the phone and the day the movers arrived, he listed a difference price on the contract ($115).

He also estimated that the work would take about 5-6 hours, but his movers told us the move looked like an all day job (9 or 10 hours). His workers showed up to my home in a Penske truck rather than a company van and when we I asked Mr. Parcell to provide me with their names, he told me to go and ask them myself. Yes, he really did.

Two movers did not speak English and one appeared to have a nasty cold. I was livid that this business would send a sick person to my home as I have a young child. Also, I was not upset about them moving us in a Penske truck but prior notification would have been appreciated as we wanted to make sure this was a legitimate move.

Beware of their contract terms. They make you sign away any liability for damages. Their contract terms indicate that you must agree not to dispute any charges on your credit card.

They can compensate you for 60 cents per pound of the specific area of the item damaged. Meaning you don't get anything. Also, the contract is very unprofessional in appearance and they don't provide you with copies. It has typos, doesn't have the name of the company or carbon copy. When I attempted to make a copy of the contract, the movers said I could not do so.

I requested copy of the contract from Mr. Parcells and still have not received one and I do not believe they have a real claims department, because when I asked Mr. Parcells to forward me a claims form, he has not to this date.

The DAMAGE-
Their movers broke my alarm system, dented our basement walls, scratched up our wood floors, chipped our door, soaked and stained our new carpet (from moving our washing machine) scratched up our leather sofas and broke the netting on our patio door. They were extremely unprofessional. And very unapologetic.

When I called Mr. Parcells to tell him what happened he got very nasty with me, accused me making this up (for what purpose I have no clue) and told me to fill out a customer survey. I requested to speak with the owner of the business about their conduct and haven't heard a peep since.

You are much better off spending a bit more and getting quality and professionalism with another company. Tri-State should not be allowed to get away with their shady business practices. I am sure that the positive reviews about them are not real ones.

Will add photos of the damage at a later date.

Service cost: $900

Don't use this company. It quoted my moving for one price and charged the double, like $100 dollars of 2 tubes of tape. The driver could not drive safety the truck, which does not belong to the company, but rented from Penske, and had to stop in a McDonald to eat, besides taking 3 hours from DC to Baltimore. And I had to pay all this time!! The movers did not speak English and did not want to put my bed together in the new place, because were afraid of their boss in getting late to return the Penske truck. In the end, my mattress was damaged, the company did not do anything about. This is the most unprofessional company I ever been involved with.

Service cost: $1000

Do not use this company.

This company sent a representative to my home to estimate the cost of the move. The estimate was $952.00. The actual cost was $1,292.00. The materials estimate was less than 50% of the actual cost. Company blamed the difference on me for providing bad information despite the fact that it was their man who saw everything that needed to be moved. This company also charged an undisclosed overtime rate and charged me for travel time in excess of the 1 hour agreed upon despite the fact that the all travel time was included in the one hour.

This company employs the classic bait and switch. The crew was great but the representatives of the company were awful and very rude.

Do not use this company.

Service cost: $1000

I should have picked up on the signs of trouble before the move even happened-- their manager Linda wouldn't return my emails or phone calls in response to unjustified changes to my quoted service. Things went downhill on the day of the move. I had asked on several separate occasions before the move for advanced notice about timing to have Tri-State Area Moving stop at a storage facility to pick up extra furniture. I received no such notice, so the extra furniture pickup was not able to happen.

After the move was (partially) completed, I was then charged for services that weren't in fact rendered. For one, I was charged for an extra stop that wasn't made. Additionally, I was charged for 3 workers when only 2 were present during the move. I was also charged for 4.5 hours moving time when in fact it was 4.0 hours per the movers' clock.

The worst part of all of this is that NONE of my phone calls or emails were returned by either Linda or her manager after all of this happened. I ended up taking this to my credit card company.

Moral is: Stay away from Tri-State Area Moving! They are out to rip you off and then go unresponsive after they do. Total waste of time and money.

Move size: 1 Bedroom Home Service cost: $895