Tristate Moving and Storage

I would not recommend Tristate of Rockville. They will make you pay BEFORE unloading your furniture (and overestimate the hours). Their movers do NOT wear masks and one of their movers was moving in his socks. The movers (1) made several large HOLES in the walls (2) broke furniture - RIPS in a couch and BROKE A LEG off a credenza (3) understaffed and overcharged (4) blamed the customer for damage to the walls and couch. The manager will not pay for damages or refund fees.

The move should have taken 3 hours with three people. Instead with two people, it took 5 hours, with my help and the movers themselves were not equipped for this move, despite the manager given information what to expect in terms of furniture and stairs at both locations.

The damage: $838 charged to my credit card + holes in the walls in the apartment and hallway (greatly upsetting my landlord) + damages to a couch (retailed $1200) and a credenza + time and energy to write the landlord and file the complain to Tristate. The call to the manager after the move met with blame shifting.

Move size: 2 Bedroom Home Service cost: $838

I ordered a full pack move from my home to their storage and then delivery to another place by the water which we just built. The crew came in on time and packed everything with care. They stored my things for a few moths and then delivered to the new location once it was finished. The crew was absolutely flawless. They didn't scratch a single item. I was also concerned about my new walls at the new place. not a single nick. Love these guys!!!!! The recommendation for the best movers in town worked.. My co-worker was also very happy with them.

Move size: 3 Bedroom Home Service cost: $1791

I hired Tristate movers for a moving service  for a move from  a 1-BR Apartment to a Residential home which is 3 miles away.  I asked for 3 movers and a truck and the sales rep told two people are enough and they will complete the service in 3 hrs of which 1 hour is travel time and they will charge 75 per hour for a total estimate around 300 dollars.
On the day of the move, after we reached our new home, the movers gave me a bill and said that I have to pay 778 dollars in total which is twice the initial estimate, prior to unloading our belongings. The hourly rate also increased from the initial quote of $75 per hour to $78 per hour  I called up a person at Tristate and was asking for an explanation. This person informed me that the conversation is over and if I don't sign the bill, the movers would not unload my belongings and take them to storage.  In short, Tristate was threatening me, by saying I needed to sign the bill in the next 10 minutes - which I found to be highly unprofessional.  I was forced to sign a bill, that was not properly explained to me and also had to pay before to my belongings had been successfully moved into my new home.  I still have not seen the itemized bill.  The movers also charged me for using tape to close my boxes, even though I was not informed of there a being a charge.  I am completely disappointed by the service I received, and appalled by the lack of professionalism and customer service experience from this company.  
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Service cost: $778

This move was a local move of a 2-bedroom apt. to a place about 2 miles away. It did include packing as well. Overall, after the move I had the feeling of being completely ripped off and taken advantage of. At the beginning of the move, the 3 movers arrived on time. They proceeded to start packing, but me and my parents also did some packing the day before. The estimate they gave me was ~ $800, which seemed reasonable. The movers themselves worked for 90% of the time, taking breaks here and there but granted I did not follow them outside to see if they were taking breaks there as well. I had the feeling they were taking longer than they should have. It took about 4.5 hrs to store everything in the truck and drive to our new home which was ~ 2miles away. HERE IS WHERE THE TROUBLE BEGAN: Once there, the lead person wanted me to give my credit card so he could charge for 8.5hrs (of which the last 1/2 hour was time and a half for "overtime") even though they had not even started unloading the truck. I asked the person how they knew how long it would take to finish since they hadn't even begun. The guy told me this was their estimate a wanted to charge me at THAT time for $1350.00. Charges included various items such as ~11 rolls of tape (of which I'm sure they only used 1-2--how could they go through that much tape!--it was a blatant lie IMO); overcharging for boxes like 7-8 bucks per medium box..I could go on and on. When I refused to give them my card, they got the manager on the phone (TOM PARCELLS) who proceeded to threaten me that he would tell the movers to hold my items (which is essentially larceny) until I gave them my card and would charge for time on top of that. At that point I was so stressed that I relented because it wasn't worth the pain and hassle to argue with them. On top of this, and I don't like using profane words, but I am quoting Tom Parcells saying to me "I am being that As**" when I refused to pay him for work that wasn't done. Finally, as insult to injury, he wouldn't give me a copy of the itemized bill, and told me he would email it to me. I never received the email. This is all COMPLETELY true and unembellished.

Service cost: $1300

As I was given a quote of 4.5 hours plus 1 hour travel at the rate of $77/ hour, I paid over $500 for 3 hours and 15 minutes of work.  Upon calling after the move regarding the incorrect amount a 'kid' first claiming be the manager then claiming to be running the entire operation asks if I am "cussing" at him when I ask to speak management and not a smart [EDIT].  I was never told about any of the charges this child was rambling about and my quote was obviously out the window.  Do NOT use this company EVER.

Service cost: $514

I had a local move of one-bedroom apartment within 3 miles. It was my worst move ever, horrible!! I had the same move 6 months earlier and it took 2.5 hour. With tri-state it took 5.5 hours. The company owner named "Tom" is the meanest person I have ever come across. He kept calling the movers every 20 minutes and keep the on the phone for 10 minutes to waste time and charge extra. They charged my credit card every 1/2 hour !! they charge you before starting unloading. The movers were very unprofessional with no experience. Tom has given me an estimate of $350 and I ended up to pay $550, They broke my dresser, scratched and damaged all walls and doors and left a mess. They left basement stuff at 2nd floor and bedroom stuff at basement!! Long story short, If you want to have the worst move in your life and deal with an as**ole, this is the company to go with!!

Service cost: $550