Tristate Moving and Storage

I would not recommend Tristate of Rockville. They will make you pay BEFORE unloading your furniture (and overestimate the hours). Their movers do NOT wear masks and one of their movers was moving in his socks. The movers (1) made several large HOLES in the walls (2) broke furniture - RIPS in a couch and BROKE A LEG off a credenza (3) understaffed and overcharged (4) blamed the customer for damage to the walls and couch. The manager will not pay for damages or refund fees.

The move should have taken 3 hours with three people. Instead with two people, it took 5 hours, with my help and the movers themselves were not equipped for this move, despite the manager given information what to expect in terms of furniture and stairs at both locations.

The damage: $838 charged to my credit card + holes in the walls in the apartment and hallway (greatly upsetting my landlord) + damages to a couch (retailed $1200) and a credenza + time and energy to write the landlord and file the complain to Tristate. The call to the manager after the move met with blame shifting.

Move size: 2 Bedroom Home Service cost: $838

I ordered a full pack move from my home to their storage and then delivery to another place by the water which we just built. The crew came in on time and packed everything with care. They stored my things for a few moths and then delivered to the new location once it was finished. The crew was absolutely flawless. They didn't scratch a single item. I was also concerned about my new walls at the new place. not a single nick. Love these guys!!!!! The recommendation for the best movers in town worked.. My co-worker was also very happy with them.

Move size: 3 Bedroom Home Service cost: $1791

Tristate moving and storage, specifically Tom, is dishonest, rude, and extremely unprofessional. The movers arrived 2 hours late in a painted over Penske truck and did not have any equipment to conduct our move safely and efficiently. They did not wrap our items and it was obvious they were very new to the business because they packed wine glasses on the bottom of a box that contained a toaster. Needless to say, the glasses were all broken. I ordered several boxes and the movers stated they were not aware I ordered boxes (as indicated on the quote) We were charged full price for used boxes. Our furniture has substantial damage from rubbing and carelessness on behalf of the movers. The movers did not reassemble items as the website promises and this is also indicated on the quote. Be very weary of this company and Tom Parcells. They do not respond to emails and do not carry insurance as this is also mentioned on their home made, falsify web page. They do not provide the white glove service, their movers are inexperienced, and have potentially several hundreds of dollars of "hidden" fees. My advice, go for the bigger, more professional, known moving company. At least you know you have a better chance of being valued as a customer. I could go on and on about this horrific moving company but I I hope no one has to go through what we are going through with them, 4 months after the actual move.

Service cost: $1300

I am an international professional who shipped my home to USA about 8 years ago. In past 8 years I have moved from Houston to Denver then Washington DC and finally Philadelphia. In my last move, we had to move out from two apartments in Washington DC and Philadelphia to the new residence in Pilly. While I was looking for movers, a good friend of mine recommended Tristate Moving and Storage company. She was absolutely right, These guys ARE FANTASTIC. I got what they promised. They showed up on time, very professional helpers, No damage neither to the furniture and boxes nor to the walls in the new building. I had few big glasses and they wrapped them perfectly and everything delivered in the same condition as they were. Especial thanks to Pey, the salesman, for all your patience especially for helping me in changing the schedule twice since the building was not ready. You guys are going to be my only choice on my next move as well. Thanks again  .

Service cost: $2145

When confirming what the cost of the move and what services were include, Tom failed to mention the 10% fuel fee and the 5% administrative Fee. After informing Tom we were moving from a 2bedroom apt (3rd Flr) to a townhouse, and items to be moved including boxes; Tom stated it was equivalent to a one bedroom. Tom quoted a price of $456.00 and stated the move should take no longer than 5 hours. The movers had the truck loaded in 2 hours 45 minutes. Arrived at new home @ 1:14pm movers stated unloading truck @ 1:30pm and finished at 4:00pm. Total move was 7 hours including the 1 hour fee for travel. Total Cost was $635.92 @ $79.00 per hour. When movers arrived at Townhouse,they moved slower to stretch time out, plus they wrapped furniture at the apt. In past moving experiences it always took half the time to unload. Tom was friendly when booking truck but very rude when asked how they calculated the fuel fee. Which is 10% of the total bill.

Was disappointed with Tom and his attitude.

Service cost: $636

Tom is the man that I dealt with.
This is not a business. If you are then respond to customer complaints. You quote this and that then turn around and throw in more charges at the 23rd hour. Those additional charges are factors when people decide to choose a mover. They were so desperate to offer me a 10 % discount after. I didn't accept !! To those that are considering a move in the near future I would hire a bunch of kids before these so called professionals. They have not returned a 100.00 charge and they never responded to my emails until after the date I was scheduled to move and claimed they had some men to work. What a scam. Anyone considering any mover , check with the BBB, I have filed a complaint and Tristate has yet to respond!! To all of those that are considering this company run!! Good Luck.

Service cost: $1449