Trinity Relocation Group

This is a 1bed, 1 bath, a single occupant, 800sq apt from New Jersey (elevator) to California (1st floor) in June 2022

I was given a quote of 3594.27 which included packing services and materials, disassembling and resembling furnitures upon pickup and drop-off . I sent them a list of my inventory, pictures of all my furnitures as well as a video of my entire apartment because I wanted to get an accurate quote. After “reviewing” everything, James Turner, a senior moving coordinator, gave me the aforementioned quote. He even told me he overestimated my needs to make sure don’t get extra charges.

I did a quick search about their company. I saw some horrific negative reviews with the main theme of “they give you a low quote to get you in the door, then on the day of charge you double and extra fees, customers have no other choice but to pay”. Reviewers also mention that Trinity Relocation. Group is a broker, they sell the moves to independent contractors. I was concerned and talked to James Turner about this. He said 1) they are NOT a broker but rather have multiple teams across different states 2) happy customers don’t leave reviews, only the disgruntled ones leave reviews. And because I sent him a comprehensive list, pictures, and video, the quote I receive is very accurate.

They also did not give me a date or time of the move until less than 14 hours before. They said they could only give me a 3 day window, they can come at any time, any day during that time and this is a very customary thing to do for long distance moving. If I want a specific date and time I have to pay 400 extra. I had to book my elevator for 3 consecutive days.

On the day of the move, All Points Moving & Storage showed up with 3 guys, 1 in charge names Jesus and two movers in a 22 foot Penske rental truck. This was not their company truck. This was clearly a daily rental that these random guys rent for the day to do the job.

I was expecting Trinity so I quickly googled All Points. They have a 1.5 star with 37 reviews on Yelp. Jesus told me he cannot park in my high rise luxury apartment complex loading dock because he can’t clear the ceiling. He said that would be extra for Long Carry and additional for every 10 feet they have to park further away. I told him bigger trucks have parked here before which was confirmed by my concierge team. They told Jesus for sure he can clear the ceiling and park in the dock.

Jesus refused and was offended that I questioned his assessment of not being able to clear the ceiling. He threatened to pull this team and not doing the move. I told that’s fine. He “called” his boss to complain. And Trinity called me on my phone and reprimanded for questioning their “contractors”.

Jesus gave me a new price, 6020.97, almost double what they quoted me because I needed two times the amount of boxes I was quoted, extra materials and packing services that exceeded the number of boxes quote to me, for long distance carry, for each piece of glass I had. At this point, I had no choice but agreed as they have already starting to pack my things. I felt bamboozled. I noticed they started “packing” the boxes 1/2 full. They also parked as far as possible from the entrance to double the “Extra distance that they have to walk”. At the end, Jesus demanded a tip that was based on the new price. I did ask Trinity/ James Turner about customary tips, he told me “these guys get pay really well for what they do from us so 40-50 bucks is more than enough”. I was planning to give them a 15% tip based on the quote. I was forced into given a tip, I was afraid that they would damage my stuffs if I refused.

They again played the our truck could not clear. This is an open space, no ceiling, almost townhouse complex in CA. They demanded another 1250 extra. I found out that All Points stored my stuff in storage and have a long distance moving group top pick up and do the actual move. The team delivering my stuffs was a different group/company. They also demanded a tip based on the new…new total. My vanity’s leg was broken. My bedroom lamb was broken. Besides my bed, they did not reassemble anything.

My move ended up being 2.5 times more expensive than quoted.

The major issues I have with this experience are

1. Deceitful representation from Trinity Relocation Group as if they are actually the moving company, they are not. Their goal is to get as many people to sign contracts with an underestimated quote so they get a cut

2. Deceitful representation from All Points Moving, they did not move my stuffs across the country. They rented a truck, moved my things to a warehouse and then paid someone else to move my things

3. Upsell, in this case, forceful and threatening upsell tactics

4. Refusal to do what they had contracted to do after they got paid that is dissembling the furnitures.

The common themes here are: false representation and trapping customers at the last minutes so they have to choice but to pay.

Move size: 1 Bedroom Home Service cost: $8000

I work for a company that has granted me opportunities to go to different states. My last move of 2000 miles 4 years ago was a disaster. We tried to minimize costs and used a service that damaged most of our furniture so we didn't want a repeat of that.

My wife told me about Trinity being a good company and so we decided to try them out for a move this year. The initial quote was way below the competition, we were quoted just over 8000 when the competition was closer to 20k for a 4 br move from Nevada to Missouri. So we went with them. About 2 weeks prior to the move Trinity gave us a courtesy call and wanted to go over the list of items before the truck came. I was surprised when some of the items that were considered new were ones that I discussed previously and our quote jumped from just over 8k to 14.5k. Of note this entire time in between I am commuting back and forth from Nevada to Missouri. This still was well under the competition and now is close to move time that I still agreed.

Move day. Trinity doesn't show. This is when I find out that Trinity is a broker and not a mover. The mover then proceeds to do a visual inspection and the price more than doubles! Now it is just north of 31k!! I have no choice now because my house is sold and I have to be out in 3 days! Usually my wife researches the heck out of everything so I didn't question her, but I go online ( as I should have before) and read reviews seeing that this is a trend for Trinity and the movers they broker to. I'm now terrified of how my furniture and belongings will arrive. I regret ever believing the folks at Trinity.

Move size: 4 Bedroom Home Service cost: $31000

They seem very professional up until the point your move starts. Do not be fooled. The price they quote is NOT the price you'll pay, and you find that out when your load is picked up, and if you're unlucky like me, when your load is delivered. I was charged more (even though I overestimated the size of my load) at pick-up and charged more again at drop-off. They literally hold your load hostage until you pay them more money. I felt as if I was in a mobster movie.

Move size: Partial Move Service cost: $7000

They go through a detailed inventory over the phone of all of your items in your home, and put them into a master list that calculates the cubic footage that needs to be moved. I moved a two bedroom apartment (only my wife and I). The inventory list had me at 484 cf and we were quoted a few grand for it. I later realized that estimate was WAY off, since just our mattress and couch would take up about half of that space. So I email the QA guy I'd been in contact with and he says I can increase the estimate, and any extra space they don't need will cause the price to drop at pick up. Okay, I double it to 900 cf since their algorithm is so bad. I expect this is where many of these people get upset about being upcharged at pick up. 4 Stars

Now the estimate is almost $8000, way more than I wanted, but it's too late to change because the date is approaching. An unaffiliated moving company (Best Price Moving) comes to pick up (that itself is going to make things harder). They have you sign for the estimate (900 cf), I tell them they'll have to measure the end amount since this is just a guess, they say of course. Then they charge for packing supplies ($85, Trinity said they wouldn't), then they tell me it'll be delivered in 3-5 business days (Trinity said it would be delivered next day). 3 Stars

Several days later, the stuff arrives with a new crew. They did not measure the actual amount of cubic footage, and I have to sign for 900 cf or not get my stuff. I call Trinity, the customer service rep says to sign it and we'll reimburse you. Fine. I ask the guy with the truck how much it looks like I used, he says about 750 cubic feet (so my rough guess was better than the moving company's algorithm). They unload the truck and a few items are broken/missing, but that's for a Best Price review. Trinity has "insurance", but it doesn't really cover anything (it covers pennies per pound of item, so if an expensive heavy item breaks, you get a few dimes).

After the move, I contact Customer Service repeatedly, usually getting no response. Eventually, one rep tells me that they have no record of the person who told me to sign, and so I will not be getting $900 back. 1 Star.

Conclusion: They lie, they're incompetent, I would recommend paying a few friends or family members $1000 each to help you move because you'll save money and they'll do a better job.

Move size: 2 Bedroom Home Service cost: $7992

There is ZERO chance the 5 star reviews for Trinity relocation group are real. I provided a detailed inventory list of everything to be packed. Our original estimate was $6,600. After providing a detailed list the week of the move, our price jumped up to over $7,200. The moment the movers showed up, the price jumped up again to $9,000. The movers loaded 95% of our stuff in the uhaul and told us we had to pay them over $12,000 and demanded the money. We had a 2 bedroom apartment and were extremely clear in everything we wanted moved. We also packed everything ourselves. The $12,000 did not included packing of items. This is illegal! We keep calling Trinity to get a final number of why we were charged so much money and asked for an updated delivery date (all of our stuff was picked up 3 weeks ago) and they tell us they can not get ahold of the company they sub-contracted our move to. In addition, we have requested multiple times copies of our signed agreements and they will not provide this to us. Where is our stuff? And why were we charged so much money? Do not use this company. Run far away.

**UPDATE** it’s been 60 days since the movers came to pick up our stuff and we still have not received our things. The company they dispatched our move to, Rado express logistics, promised us our things would be here by yesterday. I called them and they say they’ve called the driver over 15 times and can not get ahold of him and they have no idea where he is. Where is our stuff??? It’s been 2 months!! Trinity is a complete waste of space and will not help at all. Rado express is awful and does not care at all.

Move size: 2 Bedroom Home Service cost: $13000

Dishonest, incompetent, pusillanimous, derelict thieves. They will charge you nearly $2,000 to make an estimate while presenting themselves as the movers, they literally do nothing else but make an estimate. In my particular case, their estimate was over 50% wrong, costing me multiple thousands more than budgeted for in the middle of a cross-country move, and they will take no responsibility. Good luck getting them to answer a phone call after the initial sale, and if they do answer they will make an excuse at best or flat-out lie right to you. Their word-for-word response was "if you don't want to pay the extra money you can just leave half of your belongings behind."

Move size: 4 Bedroom Home Service cost: $12000

I’m reading all these bad reviews and it sounds way too familiar. I am truly upset as I am writing this. Same thing as the other people, quoted one thing and when they got there the truck was not big enough. How convenient for them, when we told him exactly what we had. So we had to get a second truck. another $3800. We have been waiting since August 28 to get our stuff delivered it’s been three months. We still don’t know where our stuff is, when it’s going to get here, or what kind of shape it’s going to be in. We ended up paying three times the amount that was originally quoted by Trinity.

Trinity is absolutely a broker. We trusted them because we thought they were a professional Company according to the ratings online. The carriers name was Rado Express Logistics in Streamwood Illinois. Multiple calls to them, multiple calls to Trinity. They keep saying we’re working on it, we’re formulating a route, your stuff is in transit, no your stuff has never left Colorado yet, no your stuff is in Missouri it’ll be here in a few days, everything and anything you can think of they told us. If you are reading this review, this is the gods honest truth. Do not use Trinity or Rado express. They are a bunch of liars and crooks. They took every last bit of money we had for the second truck and now we’re sitting here without our personal items. As of today Trinity has washed their hands of us. And told us we were on our own and we had to contact the carrier directly. I told them we did not hire this carrier you did. Can you take some responsibility. Well you know the answer, they did not take any responsibility. I think all of us on here that are experiencing The same thing should consider a class action suit against them. I don’t understand how they are still in business. They do nothing but bad business, no ethics, no morals, and should be forced to close their business treating consumers like this. So we paid a total of $17,000 when we were quoted $6500. But they have their little fine print in there that nobody has time to read every single word knowing that they’re there waiting to pick up your stuff.

So you feel forced to sign. But that’s quite a bit of difference in price. They will only accept cashiers check, personal check, or cash. That’s fishy in itself. Like most of us we were waiting to pull out of the drive because we sold our house and we’re ready to hand the keys over to the next owner. Truly people, they have this worked out to the T. As I’m writing this now, I’m still waiting on my second truck which has a third of my life in it!!! And I can’t help but wonder how much more it’s gonna cost me when they come up with some other bullshit excuse on delivery, if it gets here. We’ve heard horror stories that they can’t get their semi into your neighborhood so you have to pay for a shuttle. Well, we paid in full so there should be no collection upon delivery. I told them to put this in their notes, that we have checked with the local police and our subdivision and they CAN pull right in and right out with not even having to turn around.

Please call a moving company yourself not Trinity!!! Not only did we have a bad experience, we are still having it

Move size: 2 Bedroom Home Service cost: $17000

This company provided us with a great $4800 quote for our move from Connecticut to Florida. I hired them and provided a deposit. The company representatives created a detailed list of our belongings which we went over at least twice. We'll, that is where the good experience ended. On moving day, a company called Patriot from Bayonne, NJ arrived. Apparently Trinity sub contracts their moving jobs (We were unaware of this). Only one of the movers spoke English, and he immediately told us that we had more belongings that would cost additional money. How much? Our estimate ballooned to $9,000! How did this happen? We believe that Trinity deliberately underestimated our cost. To make matters worse, the Patriot rep said our belongings could arrive up to 21 business days after they were picked up! So after more than two weeks of living on a blow up mattress and three different phone calls to Trinity, our belongings be arrived! With ONE mover to unload it all! Needless to say, YOU SHOULD AVOID Trinity and Patriot movers. They deserved zero stars. Big time fraud!

Move size: 3 Bedroom Home Service cost: $9000