Tri-State Area Movers

STAY AWAY FROM THIS COMPANY. STAY AWAY FROM THIS COMPANY. I AM GOING TO MAKE SURE I EXPRESS MY EXPERIENCE ON EVERY PLATFORM SO THAT NO ONE DEALS WITH THIS COMPANY. THEY ARE SCAMMERS AND INPROFESSIONAL. I HAVE SO MUCH TO SAY I DONT KNOW WHERE TO START. FIRST OF THEY DONT USE THEIR OWN TRUCKS. THE USE OLD TRUCKS THAT BREAK DOWN AND HOLD YOUR STUFF HOSTAGE. THEY GIVE YOU A PRICE AND ITS A TOTAL LIE. THEY ARE ON BBB LIST OF TOP COMPLAINTS. DO NOT BE DESPERATE LIKE ME. KEN WHO DID THE QUOTE FIRST OFF CAME AND TOOK A MASSIVE SHIT IN MY APARTMENT AND IS NOT PROFESSIONAL IN THE LEAST BIT. LINDA IS THE CHARMER OF THE COMPANY. TRYING TO COME OFF SO NICE ABOUT EVERYTHING. FOLLOW YOUR INTUITION. I FELT UNEASY FROM THE BEGINNING. THE DAY OF THE MOVE 3 GUYS CAME IN SMELLING OF STRONG WEED LIKE THEY JUST GOT THROUGH SMOKING. THEY LOOKED AT MY STUFF AND SAID THEY ARE CHARGING BY THE BAGS. MIND YOU MY STUFF FIT IN A MEDIUM UHAUL. THEY CAME WITH A HUGE A$$ PENSKE TRUCK. THEY DONT HAVE LOGO TRUCKS. THERE OFFICE DOESNT HAVE A LOGO. THEY KEPT COMPLAINING ABOUT SOME OF MY FURNITURE STATING THIS CAM EASILY BREAK. THEN BEFORE LEAVING THEY SAID THEY WERE HUNGRY AND IF I CAN TIP THEM NOW WHILE THEY ARE ON THEIR WAY. I GAVE THIS SONS OF B@#%^ 140 DOLLARS. WHEN I CALLED THEM 5 MINUTES AFTER LOADING THEY DID NOT PICK UP THEIR PHONE. 1.5 HOURS INTO DRIVING TO MY DESTINATION ALL OF A SUDDEN THE TRUCK IS MESSED. EVERYONE IS AVOIDING MY CALLS. IM WAITING HOURS LATER BEFORE A SO CALL MANAGER CALLS ME STATING THAT THE TRUCK GOT OVERHEATED. I SPOKE TO LINDA WHO GAVE A DIFFERENT STORY THAT THE LIGHTS ARE NOT WORKING. TO MAKE A LONG STORY SHORT MY STUFF WAS PACKED BY 1230P MONDAY. I DIDNT GET MY STUFF UNTIL AFTER 11PM Tuesday. THEY REFUSE TO RELEASE MY STUFF UNTIL I PAID MY BALANCE. MIND YOU ITS 155 PER HOUR. SO HOW DO I HAVE A BALANCE. THIS COMPANY WILL DEAL WITH HORRIBLE KARMA. EVERY SINGLE PERSON APART OF THIS SCAM WILL DEAL WITH HORRIBLE KARMA. DO NOT USE THIS COMPANY. IF CAN SAVE SOMEONE ELSE A FAMILY A SINGLE MOTHER A PERSON IN A DESPERATE SITUATION ANYONE. PLEASE STAY AWAY FROM THIS COMPANY. I DONT DO WELL WITH BEING ROBBED. I WILL MAKE SURE MY VOICE IS HEARD. I WILL NOT STOP EXPOSING THESE PEOPLE.

Move size: 2 Bedroom Home Service cost: $1700

Moved from New York to Florida they quoted me one price and it was too much stuff so they gave me a higher price of course the truck was packed already. The people that actually put the stuff on the truck and moved the stuff out of the house were fine, no problem. They told me it would be there on a Friday, and a week and a day later the stuff showed up. No bed for a week. Then they damaged some stuff and had some stuff missing. I called them they were nice and everything I sent them over pictures of what was damaged and what was missing and after that you couldn't get in touch with them. I couldn't get in touch with them. Sent out emails and they would not talk to me anymore. The damaged and missing items were not that expensive, if they just gave me a little money back I would have been happy. They wouldn't take any of my calls I actually had to call them for a different cell number otherwise they see my number and they would not answer it. The guy actually asked me what number am I calling from. Filed a claim with them gave them the twenty days for them to resolve it and they didn't care.

Move size: 3 Bedroom Home Service cost: $9300

DO NOT HIRE TRI-STATE MOVERS-

We hired TRISTATE MOVERS weeks ago to move only the big pieces of furniture and have had nothing but a nightmare since. They sent two inexperienced movers who damaged our furniture, walls in our new house and took their sweet time moving the furniture. After weeks of trying to get someone to come out and fix the damaged furniture or at least provide the paperwork to place a claim, we have gotten no where.

They don't return calls or respond to at least an email, especially ones regarding damage they caused. And in addition to all this, their contract was so deceiving and confusing we ended up paying and additional $250.

So just a warning, do not hire TRISTATE MOVERS..

Move size: Partial Move Service cost: $675

We don’t always move so we don’t know if this is the norm but their estimate was almost 50% off, we felt that they low-balled us to hook us in and at the end they said “it’s more than what was expected” and we ended up paying 50% more than the estimate even though the inventory we provided was very accurate. Some manager named Linda also did not care, she said “it is what it is”, no customer service training of any sort. They also said they would wrap all the furniture but that was not true either, they wrapped some but not all. The only good thing was the movers themselves were nice and professional but they took our tool kit without asking so they could disassemble the big furniture and they never returned any of the tools even after the move. Overall it was an okay experience but I don’t think we’d hire them again.

Move size: 2 Bedroom Home Service cost: $1200

I was quoted $555 for the work and they charged me more in the end. They had scheduled for the 1130am-130pm time slot but they came after 4pm...THAT IS YOUR FAULT. The two men who moved the furniture, were very helpful at least but it took longer to get the work done because they were tired and the company increased our payment. They couldn't pick up some items because of its heavy-weight capacity.

They had covered my items and took care of loading and unloading which took a long time. The ladies who were trying to help me with appointments etc were nice to say the least. here's the worst part.

The head boss of the movers named Gabriel is a jerk. EXTREMELY RUDE. Wanted payment immediately when my phone and internet were acting up. He threatened me to keep the items in storage and I had to go to Merrick to get it myself if I didn't give payment.  I had to partial pay which I had $440 cash at the time but zelle wasn't working on my cell. Eventually I forwarded the rest of the payment via zelle ($435) to gabriel. Once paid, the movers unloaded the rest of my items and finished their job at midnight.

My rating out of 5 is a BIG FAT ZERO. FAIR WARNING, DON'T USE THEM.

Move size: 3 Bedroom Home Service cost: $875

I had my stuff moved into storage in November. Not once did they call about paying monthly, saying that I could pay at the end when my move was complete. I called anyway to pay some of it off and took multiple phone calls and even blocking my phone number to get an answer. The storage which was supposed to be $160 per month was $313 per month. (And no notice of this price change). This was way more than I exprected to pay of course. They will take a credit card for that but only that. You need cash or an app to pay for anything else. I rushed to moved my stuff to a self storage unit because I didn’t trust to be able to get in contact with them again. And I don’t want to keep paying the storage fees. My quote to move was reasonable and told to us at the beginning. ….and then they added all the “fees” which basically more than doubled what I owed. Ended up out $3000 total more than expected because of the misrepresentation of their quote. The workers won’t move anything unless paid. They did a good job, but that’s about it. The office is unorganized and they locked me out of the site to check my account. If they see your number, they won’t answer. Multiple times I was told someone would call me back (and this was when I was trying to pay them) and no one did. Finally figured out they answer blocked numbers. I screenshotted to make sure I had evidence of what I paid. Also used cash apps to have a paper trail. Very disappointed with this company and their lies about pricing and total run arounds for information. Wish I saw the negative reviews sooner because they are accurate.

Move size: 3 Bedroom Home Service cost: $7000

This was literally the worst experience of my life! The entire company is incompetent, unprofessional and super rude! The women Linda in office is so disrespectful nasty and super rude! is so disrespectful and nasty! She sent incorrect documentation 4 times. After that nightmare, they originally quoted us a flat rate. Then, once the movers were 2 hours late showing up to the new location, they decided to charge us an extra 800 dollars on top of the flat rate. This moron Gavriel called who can’t even speak English and was a complete jerk, told the moving truck to leave with all of our stuff if we didn’t pay the rest of the 800. They are a complete scam of a company and will absolutely be taken to court! Please for your sake don’t even give this company the time of day!!!

Move size: 1 Bedroom Home Service cost: $2000

All we wanted done was to move a couch from Long Beach to Commack. They sent 3 unprofessional, inexperienced, ridiculous buffoons...they arrived 3 hours, late broken down truck.... they didn't shrink wrap my couch or pad our cushions properly....they then proceeded to not arrive at their destination in Commack until 8 p.m. at night ...damaged the couch and damaged the house at their destination...gouged walls, marked up paint, broke a piece off the slat in the food pantry and more...unfortunately we paid them at the start and are out $280 plus all the damage that they did to the house... they don't return phone calls or pick up the phone at the main number...Huge scam ?

Move size: Partial Move Service cost: $240

We used this company to move 6 hours from Long Island.

I found the estimator to be very trustworthy- Kenny came to my house, he was kind and thorough. I believe the quote he gave me was strong. He stated that your drivers would be weighing the truck in Farmingdale. This was a lie. Your movers told us they measure the cubic feet to get to a weight measurement. The estimate was incredibly off, though it was comparable to other companies that I spoke to.

The sale rep, Elaine, also sold the company very well- it seems like she is on your side. However, when it came to the move:

- She did not confirm the move beforehand. I had to call.

- I had to call 3 TIMES to know when my truck would be delivered. No one notified me.

- NO ONE told me the rules of your payment extortion. The total cost of the move was $1600 more than estimated with no communication from an actual person as to why. I received a text message with the additional money and stating I had to pay it to get my belongings delivered.

- The text message provided the wrong Venmo name. That was ridiculous.

- No one told me that I had to pay before it was unloaded. No rules were laid out.

- Absolutely terrible customer service.

Your movers:

- Yes, they delivered the boxes. That's one good thing. 1 * for that.

- They signed our names after packing the truck. We did not have the chance to review ANY paperwork.

- They used our bathrooms in our old home and new home. Making messes each time. It was disgusting.

- Smoked/vaped in EVERY room of our house. Both houses.

- One mover in particular talked on the phone the ENTIRE time to his girlfriend/friend.

- One mover REFUSED to wear a mask in our home.

Move size: 3 Bedroom Home Service cost: $4700

Words can not describe how BAD this company is!!!! Our belongings were picked up December 23, 2021 and it is now March 10, 2022. WE HAVE STILL NOT RECEIVED OUR BELONGINGS!!! We did not read reviews of this company and that was a HUGE mistake. PLEASE read reviews and do not use Tri-State Movers! We didn't read reviews because they sound so professional, friendly and best prices in this current market. "YOU GET WHAT YOU PAY FOR" and with Tri-State you will end up with NOTHING! We have started small claims proceedings but a court can not help us replace all the memories that are lost on Tri-States' truck. My husband lost his mother in May (COVID) and I lost my mother in August (cancer). Now those precious FAMILY belongings and memories are lost and can not be replaced! My heart is broken

Move size: Partial Move Service cost: $1569

The move took place on 1/28/22 and was to be delivered on

1/28/22 On 1/31/20, I received a call from the company advising me that I needed to pay an additional $820.21 for additional cubic feet used in the truck and if I did not give cash or wire the money, they would not deliver my personal belongings. I had the price of $2,037.00, which was confirmed with everything that was being moved. When the drivers showed up, they smelled like marijuana, which made me and my family very uncomfortable . My neighbors witnessed them dropping things out of the truck. Many of my boxes were opened, broken and things were not the way I packed them. The movers brought a furniture blanket in with some kitchen items. I found when I opened the wardrobe boxes, many things were missing. The couch was torn in all corners and wet in many spots. All of my

furniture damaged on all corners, chipped wood and dented. My couch was ripped on the corners and was wet. The office desk was missing the bottom parts so the desk is unusable. The Weber grill was bent on both ends and dented. The bedroom furniture was damaged all over and the hope chest corners were destroyed. An antique telephone table is damaged on all sides. The trundle bed spring support was broken. The Coffee table and end table was scratched and wood missing. The Nespresso machine's water tank and frother was broken. I am still missing

many things that I cannot replace. My plastic bins labelled

"Bathroom" were taped before they did the move and when they arrived. The tape was gone and prescription medications were gone and there were Christmas items in that bin with bathroom items. This company also charged my credit card $2,038.00 after I paid them with a bank check, which I am disputing the charge. The company will not respond to me.

I truly regret using this company and wish I saw reviews prior to this move!!!

Move size: 2 Bedroom Home Service cost: $2958

I had major surgery before this move Rich was notified about this procedure and the help i would need to move to my new home . Well with that said , I needed to not only hire a moving company I needed to hire someone on the other side to receive the furniture and boxes . SO CONSIDER THIS DOUBLE THE EXPENSE. Rich very pleasant! BUT now let’s go to moving day , time slot given , we’ll time now continued to move forward NO PHONE CALLS NO UPDATES ! I then continued to call the office not only once but approximately 20 times Now MEET LINDA ! RUDE RUDE RUDE !!! No phone call back. time keeps getting changed not one call from driver NOTHING !!!! So now keep in mind I’m paying someone to sit at the new house ! The obnoxious girl on the other end who told me she would be in contact with me and there is nothing she can do but her guys work till midnight!!! Bull! Well as of 9 pm still no call and still no one showed up ! Now i had to be out of my old place that night SO now I’m not only paying the people at the other house i get charged two extra days for still being in the old place ! This is Saturday! So on Monday i get a call from Rich Hi do you want us to come today Monday to move you i heard they did not pick up ! You heard they did not pick up !!! REALLY ????? That info took a whole 48 hours to figure out you left me and two other people sitting waiting for your men to show up to move me !!! So as i end this story i hope karma destroys your company your company and Linda deserve to sit in my shoes lay out the money i laid out not to mention the anxiety pain and stress you caused !!!! DO NOT I REPEAT DO NOT USE THIS COMPANY I WILL BE REPORTING THIS TO BETTER BUSINESS AND MY ATTORNEY FOR COMPENSATION!!!! Needless to say Sunday i needed a whole new moving company!!!! Thank you for nothing!!! The worse company!!!!

Move size: 1 Bedroom Home Service cost: $800

May 2022 -Called Tri-State Movers from Farmingdale, Long Island for a Quote:

Spoke with Elaine who was very nice over the phone and explained we had a 1-bedroom apartment with a loft and a storage unit and needed a quote on the cost to move from Long Island, NY to Sarasota, Fla. We then gave her itemized details of the contents of our apartment, 1 bedroom, living room, basic kitchen items, a loft, dining room table and 6 chairs, various paintings, camping gear, 2 bicycles and a storage unit and about 30 boxes.

She then quoted a price of $1,700 to go with other families in 1 truck and would take a few weeks to get our stuff or if we wanted to go express/direct it would cost us $3,400 and would have our stuff within 5 to 7 days. We decided it was within our budget and would go the express/direct route. We then proceeded to pack all our boxes, clothes etc.

Moving Day: Friday, July 22, 2022 The truck arrived 1 ½ hours later than they were originally scheduled. There were 3 guys which one guy had an extreme odor of marijuana. I then questioned him and asked if he was smoking pot, which he just stared at me with no response and said nothing. I was just hoping he wasn’t going to break anything since it was obvious, he was “high”. They took our furniture apart and packed up the truck which took over 6 hours. It appeared they were working at a snail’s pace. It was a very hot day and we provided them with water and cool drinks, containers of ice and plastic cups and a very generous tip.

Finally, after everything was packed and the guy in charge had an inventory sheet and told us the price has changed to $6,500 as we had more stuff than what we told Elaine. I asked him to repeat the price (thought I heard him wrong) which he did and my mouth dropped and said our budget only allowed us $3,400. as Elaine had quoted.

I asked why they didn’t have someone physically come ahead of the move, check what we had and give us a quote. The guy in charge said there was nothing he could do and no one was in the office at this time and we would have to call the next day and discuss with them. I told him we definitely can’t do the express/direct route (not in our budget) and to make sure, to now change it to put with other families on one truck.

Tri-State Movers from Farmingdale, Long Island not calling us back: Saturday, July 23 we tried getting some answers from Elaine but to no avail, she somehow disappeared and never answered the phone. We were trying to get someone on the phone on how much this was going to cost us and how long would it now take not going express/direct and we finally got LINDA on the phone who was VERY RUDE stating someone will call us back. We asked if she had our phone number and she said she didn’t, had other customers and hung up on us!! After calling numerous times, we were told by Linda they now had to reweigh our stuff again.

Sunday July 24, 2022 -We were now in our new home with no furniture, clothes, and kitchen items and any necessities. This was extremely upsetting and stressful living under these conditions. We were basically getting the run around and getting no answers. They kept telling us someone will call us back with the information but no one ever did which was really frustrating. I finally had a very good friend who has a lot of expertise in this type of situation call Tri-State. She spoke to the owner of Tri-State Movers, Gaverial. He said the reason it cost us more money was because we never told them we had a storage unit (which we did) and he stated the storage unit had the same amount of stuff as our apartment, which of course it didn’t. So obviously he was lying again. Gaverial said we would have our stuff by Aug 5 and if we are not satisfied with that, we could get another moving company. However, we would have to give Tri-State Movers $4,000 to get our stuff out. We called another moving company to see what they would charge and it was around $4,000 so it would end up costing us $4,000 to Tri-State Movers warehouse and another $4,000 to hire another moving company. Since our funds were very limited, our only choice was to stay with Tri-State Movers and try to work something out.

Move size: 1 Bedroom Home Service cost: $3400