Transnational Moving Systems

The worst ever company that I have ever known in my whole life. They don’t care about the customer at all. They just care about their money. Moved from Winnipeg to Toronto. My family and I had a flight to catch on Saturday to Toronto and the movers said they would come on Thursday morning 2 days before my flight to pick up my stuffs. On Thursday I started calling them in the afternoon as they didn’t show up.Last time they picked my phone was around 6pm and they told me the truck is on its way. I waited until 10pm and I made myself satisfied that they are not coming. The next morning, Friday which was one day before my flight I called them and asked what’s going on. They say the truck will come today. I told them how can I be sure since they didn’t show up the previous day. They said if I’m not happy I can find some other movers. I was shocked when they said that to me. I was so helpless at that time. I didn’t know what to do. I stayed quiet and just wait and wait with all our stuffs packed and a a flight to catch the next day. And I had to return the keys of my apartment the next day.At 7pm I received a call on my cell that they are here to pick up my stuffs. They came 2 persons only. After all this I had to help them so that they can finish quickly. If you want to have a smooth move please please don’t book your move with trans national. You will have one of the worst experience in your life.

Move size: 2 Bedroom Home Service cost: $1400

Just thinking about that brings me stress again I just say one thing : WORST COMPANY EVER AND PLEASE NEVER DEAL WITH THOSE VERY UNPROFESSIONAL PEOPLE AT ALL.. They charged me 50% more than concluded, lost some of my stuff AND got BY MISTAKE A BIG BOX ( with some important construction stuffs ) that don t belong to me here in Ottawa on sept 4. I called them several times to take care of this, with no feedback so far. I am about to get rid of this by the end of this month Sept 4. SO PLEASE IF YOU LOST A BIG BOX (a WARDDROBE BRAND BOX) fulled of different items.. let me know. I also put and ads + the picture on kijiji lost and found section..

Move size: 1 Bedroom Home Service cost: $2443

We recently made a move from Ontario to Alberta and this company was awesome. They picked up and packed and wrapped our items on time and were very friendly and professional. The delivery, although delayed (through no fault of Transnational I might add) was on time the the fellows at the receiving end were wonderful. They placed packing blankets on the floor to prevent any damage and put our items wherever we requested them to do so. They were friendly, courteous and extremely efficient. Would I use this company again? Absolutely. Would I recommend them to others planning a move, yes without hesitation. Thank you Michael and the rest of the crew involved in our move.

David & Jeanette.

Move size: 1 Bedroom Home Service cost: $6785

This company, we believe, was negligent in their service. They were very nice in the beginning but became dismissive the minute we started questioning things like delivery date and weight. My husband specifically asked them in the beginning, before booking, if our items would remain on the truck, knowing that the more handling, the more chance of things getting damaged. He was told "yes sir, everything stays right on the truck". Later we were told by both the admin staff and movers that our stuff was put in storage in both Halifax AND Toronto. Some of the boxes that arrived looked like they played soccer with them. They were completely ripped open, flattened, and had been retaped. Many have rips, tears, and holes in them. We have over $5500 in damages, including a large digital upright freezer which they charged us $150 handling fee to severely dent and ruin; marble end table were smashed; the back mirror of our china cabinet was smashed; a bed frame, a credenza, and a plant stand had legs ripped off - like twisted and the wood actually broke; and some furniture and antiques so severely gouged and broken that it's not useable or repairable. Their replacement insurance policy goes by weight, not value, meaning you've got more chance of getting a refund for damaged bags of cement than a missing bag of diamonds. We even got 3 items that AREN'T OURS!! Too bad they were also broken and damaged.
They said it would be 1 wk for delivery and 2 wks AT THE MOST. It was almost 4 wks. Then they said they got us mixed up with another Rob moving from NS to SK and our stuff was accidentally put in storage in Hfx. Then they gave us a 3 wk delivery date. Then he denied saying that (he was on speaker phone so 3 of us heard him) and said it would be yet another wk to deliver.
We were charged almost 50% more than the estimate for a 4 bedroom house DESPITE us selling 2 sets of furniture and only moving 3 bedrooms. We moved my sons entire bedrm contents to university AND my husband took a 8x10x8 container of our heaviest stuff (all his tools and tool chests) himself to try to save us money. Ha!
Then they promised that all beds and furniture that they disassembled to move, would be reassembled upon arrival. They actually refused to do it. And they dumped over 29 boxes in the garage because they were too lazy to put them in proper rooms (they promise room to room service). Don't believe their website when they say they will relieve the stress of the move. They CAUSE YOU THE STRESS OF THE MOVE!
The owner/chairman of the company (according to our online search) is Riza Yalcin, owns several moving companies (so do your research before hiring - you may THINK you're not getting Transnational but you are getting the same people). Check with the BBB (these guys at the time of this review, have a score of F) and the Canadian Movers Association. Movers with the CMA abide by several rules and codes and will not scam you.
Also check out Facebook for a new "Transnational support group" I am starting. Share your pictures of damages, your stories, and maybe find your missing items.

*Based on all the negative reviews, we have forwarded our paperwork and pictures to our lawyer, and checking with him about a law suit and possibly a class action law suit.

Move size: 4 Bedroom Home Service cost: $12000

Never, ever, ever use this company. We arranged for a move from Surrey to Edmonton on 30 Nov. We required storage in Edmonton for a few weeks. We were told that it would take 3 days for our stuff to reach Edmonton and they would need 2 days notice and the contents would be delivered to the Edmonton address. We called on Dec 27 to request delivery and was told that our stuff was still in B.C. as they didn’t have storage space in Edmonton. And they didn’t know when they would have a truck available. Fast forward to Jan 25 - still no delivery and have been told that a truck left Toronto on Jan 20 and our things will be delivered on Jan 30. Holding our breaths. The customer service has been horrendous. All I hear is “It’s not my fault”. I asked to speak to the manager on several occasions and he was never available and he never called.

The pickup, although a couple of hours late went well and before we realized the storage problem, unfortunately we recommended this company to someone else in Edmonton. They were to pick up her stuff on a Friday as she needed to be out of her place by Monday morning . She phoned on the Thursday to confirm the move time on Friday and was told they didn’t have a crew so they couldn’t do it until noon on Monday. She had to scramble at the last minute to find a new moving company.
Again, never use this company. It’s been 2 months without our stuff!

Move size: Studio Service cost: $1000

I booked the compagny 3 months before the move from Quebec to NB. I had to leave before july the first and thet assure me that they would come on june the 30th. I calles twice in the weeks before the move to make sure that everything was alright. I was told the truck would come on the 30th between 5-8pm. On the 30th, at 8h30pm I got a call from the truck driver telling me that the truck was full and another truck would come at 8am sharp the next morning. At 8h30 am on July the first I got a text from the text driver telling me he was leaving Fredericton Nb and would be there at 1h30pm! He said he got a message on wasap in the morning telling him he had to pick my stuff. In Quebec, you have to leave but noon on July the 1st! I try over and over to call the compagny but would always end up on a full mailbox! Some family members had to come all the way from NB to pick my stuff up! Afterward, it took over a month before I could have my deposit back! One of the employees, hung up on my when I said I wanted my deposit back! He said it was only 100$ so it didn’t matter, I wasn’t like I paid 4000$!! And of course he said that screaming over the phone before hunging up on me!! They turned my moving into a nightmare!! Would never recommend them to anyone!!

Move size: 1 Bedroom Home Service cost: $100

I'm writing in with a complaint. I booked a moving company to help me move from Surrey to Toronto. The company was to picked up my stuff from Saturday but the movers came and had no space in the truck. So, the mover promises to pick up the fellowing week on Friday and 8:30am. I can to him on the new moving day and there told me now at 12:00 but I told them at I had an appointment. Now I no one is picking up my stuff. I called Transnational Moving to explain what is going on and Micheal who I spoke to and he started yelling and hang up the phone on me. I had to call back and he was very aggressive over the phone. This company doesn't have no customer service. Don't use them.

Move size: 2 Bedroom Home Service cost: $2500

This was the worst company and by far worst people to deal with in Canada.
My piano travelled thousands of miles safe before they received it but they some how managed to damage it at my door step beside its box and my ftont yard plants.
They charged me for their lunch break .
I sent a complaint but never been called back.
I am seriously considering filing complaint at whatever governmental authority to stop these people from injecting more damage .

Move size: Partial Move Service cost: $1400

So many things to say about this company. Where to start!? The 2 men moving me didn't speak English, 1 kept going on his cellphone messaging on Facebook messenger and they moved extremely slow. Why?? The slower they move, the more I pay! It was raining outside on move day and they left my furniture in the rain! I went outside to see my things sitting in the rain and the worker was on his phone sitting in the truck. I became frustrated and told him to start working. He claimed he was on break and that he was entitled to a 15 mins break every 2 hours!! Wonderful work laws he thinks he has! I was trying to get in touch with head office for over 2 hours and no answer. I told the movers I was not paying in full til I spoke to head office. He came into my home saying he had his manager on the phone, the manager started to yell at me swearing even and called me a white piece of trash!! The mover told my boyfriend that because I wasn't going to pay in full that he was leaving with the rest of my furniture that was still unloaded!! I had to call the police!! Can you imagine this?! The mover was going to steal my belongings. 2 police officers showed up and I was asked to pay the remaining amount just to get it over with. I paid the amount and the worker was still upset because now it was passed the 3 hours keep in mind my whole move would have been done in under 3 hours. Nothing was in the proper bedroom probably because of the language barrier. One of my dressers was broken as well as my toy chest. I emailed the company my complaint and requested at least half of my payment back, I was laughed at and he said NEVER and hung up on me. I hired movers because my boyfriend has a shoulder injury and can't lift much but we were left with basically having to move everything ourselves anyway because nothing was set up in the proper room. Once the police were here, he dumped my furniture in the living room and walked away. This was such a horrible experience. The disrespect that I encountered was completely inappropriate, I was called white trash! My furniture being broken and left outside in the rain. I have absolutely nothing good to say about this unprofessional company, nothing at all. Stay clear from this company guys!!

Move size: 2 Bedroom Home Service cost: $360