Traditional Express Van Lines

There was no communication between the company and myself. I was told I would get a call, 48 hours in advance, before the movers would arrive. Never happened, period. I had to call the company three times before I finally got a call 1 hour before they were scheduled to arrive. The week my items were scheduled to arrive I called in order to get an more accurate estimate of when the truck would be here. I was told that my items would not arrive until the next week. I spoke to customer service, who, kept telling me all the "issues" that happened. Unless I called- I would have been waiting an entire week for a truck that would not show. I was told I would get a call at the end of the the week to tell me where my items are, according to the customer service: "That's the least I can do." I agree with the least part- I now will have to ship a suitcase back to Texas- because they are a week past their date. I do not recommend them if you are moving across country.

Move size: 1 Bedroom Home Service cost: $1500

Guys - I thought about sharing my experience about my move by partnering this company, which has been my biggest mistake ever and by the way..my delivery of goods are not yet done and I am still waiting :) so you can imagine the real situation.

1st of all they will give you a small quote accessing list of items and size and when the truck comes over, they increase the expense by almost 50%..my original estimate was $3000 and I am paying $4500 as of today..

2nd, trusted that above increase in cost is due to logical reasons, I was expecting to get my delivery in committed date..2nd mistake :) its been 14 days already and now when I call the call centre, they stretched time by another week without any specific reason.

3rd, customer care, sales representative, manager of the shop..all are big time lier. Trust me, its so unpleasant talking to them and hoping for a solution is being highly optimistic..

I would force you (kidding) not to go for this company and better go for the reputed ones and do read the contract 2-3 times before you sign on the final document as they change dates and timelines as well..

Hope this review helped you to go for a better option. Cheers!

Move size: 2 Bedroom Home Service cost: $4500

I needed a moving company within the week (in the middle of the summer) and began to panic. I spoke to 4 or 5 companies before speaking with Traditional Express. They gave me some great tools to screen out the brokers and other predatory companies. After doing my research on all the companies I was getting quotes from, I ended up going with Traditional Express. While they were not the cheapest quote, they did have the best reputation and I felt the most comfortable with how they fully explained the moving process to me. they insisted on sending a person to my home to ensure there would be no surprises on moving day. They were actually the only ones who sent someone to house to view all the items. We did have to correct my inventory a few times before everything was confirmed but finally got it correct!
The day of my move went quite well. Josh, Tony and Omar were very nice and worked quickly. Everything went as it had been explained to me and I was very comfortable leaving NY to go wait for my stuff to arrive in North Carolina. Two days later I got the call from dispatch that my goods would be arriving the next day. Everything arrived the next day and I was moved into my new home in no time.
Traditional Express was a great choice for my move. The service was wonderful and, since we worked out a few discrepancies with my inventory before the move, there were no surprise "additional charges".
If you are looking for a mover, I would highly recommend Traditional Express.

Move size: 2 Bedroom Home Service cost: $3800

Run away as Fast as You Can -These people are dishonest scammers and use the contract to extort money from you both after loading your goods and then again immediately before delivery. I felt like I was dealing with the Russian Mafia.
They tell you anything you want to hear verbally and then rely on contract to take your money. They low ball the bid and once loaded demand 30% increase once they have your stuff.
They were three weeks late on dates they committed to verbally and then even with that were over a week late even by contracted date.
They are too small a company to adequately handle cross country moves with limited resources.
Note all the reviews - only 1 stars and 5 stars. The 1 stars are real.

Move size: 1 Bedroom Home Service cost: $5000

For my upcoming move from Queens to San Francisco Icalled many movers and decided to go with Traditional Express Van Lines based on their delivery timetable (they promised 5-18 days) and a quote of $3000. Long story short, I just received my goods nearly one month later and almost $2,000 more than quoted. After loading my things in their truck, the main guy told me that he and his two movers expected a tip (he said that average was $100-$200 each!!) my husband gave them a smaller tip, but we looked at each other in disbelief. This was the first time, in all our moves, that a tip was ever requested. We just wrote it off as a New Jersey thing! After 2 weeks, and no word from the movers, I called to check on the ETA of our stuff since my apt complex needed me to schedule our move/reserve elevator and such. Each time, I was given excuses for the delay, from Dept of Transportation licenses to clients needing shuttle services, etc, etc. Every time I called, I got the run-around. ‘it should be soon’ I was told. Finally, after 25 days I was given a 1-day window (with no time to reserve my move with my apartment manager). I was also told that the 18 wheeler couldn’t drive into San Francisco and that I would have to pay them an extra $450 in cash for a smaller truck!! Today, two guys show up (neither of whom can speak much English)!! The move took twice as long as it should have taken since they had to use a different elevator and meander through three different attached buildings. I could go on and on, but I don’t have the energy. All I ask is that you Please Do Your Research!! I wish I had read these reviews.

Move size: 1 Bedroom Home Service cost: $5000

My mover I had hired 2 months prior to my move-out day had cancelled on me 2 days before my move. I was beyond stressed! A friend of mine had used Traditional, so I decided to get a quote from them. Bill & Elvin were a pleasure to deal with throughout the estimation process. On move out day, the guys were absolutely terrific! Everything was wrapped and padded to perfection. Delivery in NY was 2 days later than expected, & I was reimbursed $70, which I thought was nice of them. I will be referring anyone I know to this company, thanks again!

Move size: 3 Bedroom Home Service cost: $5500

This move went well above my expectations. The crew is very professional and did right by me frin beginning to end. I'll admit that I was apprehensive towards hiring this company because they have mixed feedback, but I do know that ultimately I can control the outcome of my move to a certain degree. So that's exactly what I did. I made sure the movers had everything they needed and made sure all my expensive electronics and furniture were secured. Being aggressive towards protecting my valuables rubbed off on the movers and in my opinion increased the likelihood of protecting my things. So the move went extraordinarily well. I'm very satisfied with my experience.

Move size: 4 Bedroom Home Service cost: $3160

If there was any possibility to give negative rating I would have done so. Their team is unprofessional and unethical. During the calls they even did not refrain from using the f**k word.
For my job relocation I had to move from MA to CA and I was looking for a mover who is trustworthy and reliable. After contacting few vendors I selected one who gave the lowest quote (as governed by my company's policy) and it was not "Traditional Express Van Lines (DOT: 2373664)". Later I received a call from Elvin (sales rep) as a follow-up to the quote shared by him and he matched the price given by the other vendor. The service was agreed at an estimated cost of $2791.26. A binding moving estimate was given for the same with the detailed inventory list and location details.
As per the initial email sent to me I was scheduled for pickup on 08/29/2017 and per my discussion with Elvin on 08/28/2017 everything was set for the same date. However, later on I was told by another member from their team (Tina) that it was rescheduled to 08/30/2017 between 9:00 am - 10:00 am EST, but no one showed up, neither I was given any update till I myself called and followed up to check the reason for the delay. Now after speaking with Tina again I got to know that the dispatch team is engaged with another small job and hence the pickup is further rescheduled on 08/30/2017 between 2:00 pm - 3:00 pm. However, on the day of pick-up the cost was increased to $4600 to provide the service for the same inventory list stating different reasons like the previous estimate was given by mistake by the sales representative, the software used to arrive t the estimate was not correct etc. I could sense something is not right and hence did not accept the revised price. The driver (Vladimir) was extremely rude and he left with the truck without even informing me and leaving me stranded on the day of pickup. Later on I sent an email to cancel the order and refund me my $300 advance which was fully refundable as per the cancellation policy (The cancellation policy stated "Cancellation and Refund Policy: Deposits refundable for cancellations"), but I have not yet received my refund from them till date.
The same inventory was moved to the same place by another vendor at a cost of $2306.20.

Move size: 2 Bedroom Home Service cost: $2791