Traditional Express Van Lines

Initially I had went to moving.com, to get some quotes for my move. The response was absolutely overwhelming. Once I had a free moment, I called Traditional & got in touch with Richard Russo. He seemed knowledgeable & was very helpful throughout the process. After doing a visual estimate, we had agreed on a price and on move day there were 4 gentlemen from the company who worked tirelessly throughout a cold day. The crew did a great job, which was a big relief - being able to see how carefully the gentlemen packed everything, made the process a lot lighter. Delivery came within a week, which was 2 days earlier than expected. (I'm not complaining) All in all, they honored their price & only 1 item was damaged in transit, which we are going through the claims department currently, to get reimbursed for. Will definitely recommend them.

Move size: 4 Bedroom Home Service cost: $9200

BEFORE YOU BOOK WITH THIS COMPANY READ MY REVIEW. Traditional Express Vanlines changed their name a few days ago to Safe Muuv to evade the update of my review. I am going to do my best to shorten this review, but I can't promise anything. So let's get to it! I initially contacted Traditional early this year about a move from Maryland to California. I called them to get a quote and I spoke to Sam. He was very nice the first call and then the second call he began pressuring me to pay so I decided to do research the company. What I found was shocking. All the raving reviews were fake! YES, THE REVIEWS WERE FAKE! What I noticed was that the same people (numerous people) had given raving reviews to other trucking companies in the same week. (Please see the screenshot of my initial review). After posting my review the company tries contacting Yelp stating that they had never spoken to me before and requesting that Yelp remove my review. So I had to prove to Yelp that I had, by sending the quote. (Yup, I still had it in my email. Thank you Google.) After they were unsuccessful in having it removed I get an email on 2/4/18 from Mitch asking for me to call him. Mitch tells me that he is the owner, he fired Sam and he would like to make things right. He begged and promised me that he would give me a better quote than before and he would apply a discount. I told him I had already booked with another company and he asked me to cancel. Sounding so convincing, I canceled and received my down payment back. He also asked me to take down my review until my actual move and swore to me in a bragging way that Sam made them look bad and they were this awesome moving company. So I changed my review stating that we were working to resolve the previous issue and that I will update after my move. Mitch asked me to give him a list of my items but to make sure we had no mistakes on the price, per his request, I sent him a list and pictures. He then gave me a quote. I was happy. March 2018 came and I contacted Mitch via text and told him that I decided to sell some items including the couches but we had more boxes. (Please see pictures attached) He said, "oh well let me adjust the quote". He did. Fast forward to moving day April 28, 2018, I had to call him because I had not heard from anyone. He apologized and said they should have called me the day before. The movers finally showed up and after they get everything on the truck, the mover says "Mitch did not put the right size items on the list" and that I would be charged more because "the items were bigger than notated on his list" He also said that we had more boxes than Mitch told him. He then added $743.10 to the quoted price. Stating that we had 875 cubic feet versus 625 cubic feet. Amazing! May 5, 2018, We also booked with them to have my car picked up. Yeah, you guessed it, no call no show. (please see screenshots of conversation.) So I had to, at the last minute, find another company to bring the car to Cali. I had been texting and calling Mitch for days and days no response. May 16, 2018, I was contacted by the driver and told me he will be at the storage in 15 minutes and if I was late getting there it will be additional $150. I then told him to stop yelling, that I was one block away and I will be there. I get to the storage and he tells me that he doesn't think he can pull in the storage because there is a dip on the entrance and that he was leaving with my belongings and you guessed it. I would have to pay more money to get it. Long story short I had to call the police. He then changed his mind and said he was going to try to pull up over the dip. I said ok. I then followed the manager down the aisle to my unit. After 10 mins we realized the driver wasn't coming, so we both went to the front entrance and the drivers truck was stuck on the curb. The police arrived and spoke to both of us. The driver tried to get the officer to agree that I should then pay $300 for a tow truck. The officer informed the driver this would be a civil matter. After the tow truck moved the truck out the driveway the driver then tried to tell me I had to pay more money for waiting time because his truck was stuck. I begged and pleaded with the driver to give me belongings. He refused. The officer then informed him that he is supposed to be a professional driver so it was his responsibility to make the decision on how to drive his truck. He still refused saying I need to give him more money. I called Mitch several times he would not answer. I called the company and Bill answered and said that Louis will be calling the driver to work this out. Finally, Mitch text me accusing me of making his driver pull into a space that he knew he couldn't. To sum this up. They put my items on the street and I had to get a Uhaul and move everything to my storage. Then I get a text from Mitch asking for more money. (See screenshots/pictures of conversation.) Oh I had broken items as well and missing items. See Pictures on Yelp.

Move size: 1 Bedroom Home Service cost: $3210

Working with Traditional Express Van Lines has been a wonderful experience. And in the moving industry, consider this a glowing compliment. The movers were on the same wavelength, communicated proficiently, and coordinated my belongings from Point A to B without any issues. I’m very impressed and satisfied with their level of professionalism throughout this move. My belongings safely made it inside my new California Home. I would recommend Traditional Express Van Lines for being transparent and well coordinated. Thank you kindly!

Move size: 4 Bedroom Home Service cost: $3650

I consider this a jam packed move. Packed full of surprises, determination, and positive results. This is due to the movers vitality and willingness to overcome obstacles. They ran into some issues down the road but found tangible solutions by maintaining their composure. Even though the pick up time was slightly delayed, they made up for it in the area of drop off. Drop off was quicker since they had to make up for lost time from the pickup. It was nice seeing this in action and coming to a success. Thank you so much for your help.

Move size: 3 Bedroom Home Service cost: $2700

This company has mixed feedback, but I’m not surprised in the slightest. The moving industry provides a great deal of challenges, and certainly everyday isn’t going to be perfect. But despite the imperfections that transpired throughout my move, the movers did a good enough job to not break or damage anything. This is partly because I expressed how I would be in discontent if anything happened to my precious, irreplaceable things. They agreed to be diligent from the very beginning, otherwise I wouldn’t of hired them. Overall, the move was orderly and I would recommend this company to anyone looking to move. If you walk into any move expecting perfection, you will be sorely disappointed. There will always be unexpected problems. What makes a good moving company is how they respond to those problems.

Move size: 3 Bedroom Home Service cost: $3400

I had a fantastic experience with Traditional Express Van Lines. I appreciated their cooperation and willingness to communicate consistently through this move. There were some tough aspects of the move, but they were able to successfully push all the way through. That’s more than I can say for most moving companies out there. My things are safe and secure, and I didn’t end up overpaying for my items. It’s safe to say that Traditional Express Van Lines is an optimal choice. I highly recommend them for your moving needs!

Move size: 4 Bedroom Home Service cost: $4000

The absolute worst company and customer service. They never answer the phone, they don’t communicate, they lose your ppwk and they apparently overbook themselves. They have had my belongings for 3 weeks now and it’s still sitting in their warehouse and I still don’t have a date as to when they are delivering it. Probably cause that can’t find it. They pick your stuff up take it to a warehouse to get unloaded to be loaded on another truck. It doesn’t seem to get any further then their warehouse. Hopefully I get my belongings and they are in the same shape as they picked them up. Oh and btw they expect tips and will tell you that when they arrive before they pack anything. Maybe because I don’t carry cash and I gave them all I had it must not have been enough and they conviently miss-placed the ppwk and sat on my belongings. Still waiting for my things and it’s now approaching a month now.
FIND SOMEONE ELSE OR DO IT YOURSELF BEFORE HIRING THESE GUYS!!
Oh I wouldn’t have even given them 1 star but I had to highlight one to even leave a review.

Move size: 3 Bedroom Home Service cost: $2900

I originally hired Colonial Van Lines to move us from Massachusetts to Florida, however, without my knowledge, Colonial subbed the job out to Traditional Van Lines based out of NJ. We were told our furniture was going to be sent to a warehouse in Tampa and we were to call two days prior to when we wanted our home goods delivered to our new home. We called them on February 12th to inform them that we will be moving in on the 14th. When the furniture didn’t come, we resorted to using air mattresses. On the first night, my wife fell off the air mattress and broke her shoulder. I called Colonial to ask about my furniture and I told them of the accident with my wife, I didn’t receive any apologies, they seemed like they didn’t even care, and that I needed to call them back in 2 days and they would update me about the status of my furniture. At one point, they told me it was in Jacksonville in a warehouse and that they would get back to me. The next time I called, they told me it was still in NJ. My furniture finally arrived Feb 25th with $1200 damage to by Harley Davidson Motorcycle, and many items were broken, including some antiques I bought while I was in the UK. Also, many of my brand new toolsets were missing, I presumed stolen. Then, about 2 weeks after we received our stuff, a moving truck pulled up with more of our stuff that they claimed they found at the warehouse. Every time I called them, I got the old “you need to talk to so and so” run-a-round. I was told I could put a claim in, and they said it would settle between 90 and 100 days. I placed my claim for $3200 and they gave me a settlement of $450. They knew they had, because small claims court told me I had to file where the moving contract was signed, in Massachusetts. What a dysfunctional company, both companies. My advice to anybody, put your stuff in a POD, use your own lock, and your stuff will be safe.

Move size: 2 Bedroom Home Service cost: $5341