Traditional Express Van Lines

Made the mistake of contracting with a Broker, who in turn sub-contracted our move to Traditional. This was an out-of-state move, including approx. 6-8 months of storage between pick-up and delivery. Long-story short..Traditional is one of the most inept and unscrupulous companies I've ever worked with. On pick-up day, they tried to up-charge me for packing services, after the rate had already been agreed with the Broker. Once we resolved that issue (somewhat), the company commenced with the load, which resulted in any number of crushed boxes, and damaged goods. It took over two months to determine where our goods were stored, and when we were finally granted access to that facility, we discovered that all our possessions had been "crammed" in to two storage bins, when three would have been more appropriate, given the number of items. Suffice to say, many of our boxes were crushed, and other items damaged during this time. Upon delivery to our new residence, the company hired local "contractors" to unload, and many additional boxes and items were further damaged (including glass and dishware, as well as a very expensive fireplace with insert (this piece was virtually destroyed). On top of that, we discovered a number of missing items, including a refrigerator, our dining room table-top and a dresser..not to mention several boxes of clothing. It was determined that these items were left off the original manifest, having been stored in another unit (that no one seemed to know about), and it took another week before they could be delivered. And so it goes..

Anyone looking to use this company would be smart to heed my advice..DON'T! Hindsight being 20/20, I wish I had gone with a name-brand moving company, such as Nationwide. Never again!

Move size: 4 Bedroom Home Service cost: $15000

This is hands down the most responsible company I've ever moved with. I had some of my belongings down in Florida, and the crew loaded them and had them in my apartment in NYC within 4 days! I was also offered some free packing materials and up to 2 months of storage.And that's with me not even being present at the pickup.
The movers made a detailed inventory list with stickers on each item and box, so it was really easy to check that all of my things arrived in full and nothing was lost.
The representatives were very attentive to the details - I was made sure there won't be any surprise charges, and there weren't indeed. Definitely choosing this company if ever need to move again. (I hope not :)
They are professionals - all the way from the sales and dispatch team to packers and diligent movers.
It's hard to trust moving companies nowadays, but if you go with Traditional - you're definitely and most attentively taken care of.

Move size: 1 Bedroom Home Service cost: $1600

Stop Stop, do not use this company for moving not even your pet. The office manager and movers are very rude and unprofessional. They started out professional when I called for an estimate. I gave them all the items that I needed move and they quoted me a price. The day of my move they got to me 4 hours later. When they got to my apartment they never apologized but told me right away without even seeing my things the driver said its going to be more in price than were quoted to me over the phone. To cut long story short they never move me and waisted my time. These people are nothing but a big fraud. Please don't say, that you were not warned to stay away from Traditional Express Van Lines.

Service cost: $3500

1. Traditional Van Lines pulled it off without a hitch. It's always scary when you've got to get someone moved. I'm glad I went with this company, honestly, it came down to timeframe and budget. In this case, I had to get one of our field managers and our event exhibit moved from New Brunswick to Staten Island within a few days with absolutely no supervisor. I was solely depending on the companies expertise to be my eyes and ears for the project.

2. Rudy our field manager only met with the gentleman at 8:00am to open the door to the apartment he had to leave shortly thereafter. The crew moved a 10X20 booth along with other event elements and personal items. They moved an entire one bedroom apartment in under 8 hours without a scratch. That is what I call success.

3. James was our lead he locked up the apartment and arrived in Staten Island. I had the opportunity to speak with him briefly on the phone, they introduce their crew managers which is a very nice touch. James was readily available and gave me updates throughout the day - see the photos that he sent.

4. The gentlemen that quoted me was very personable and assured me that his three men crew would have all the boxes put away by end of day on Saturday and that's exactly how it went.

5. Lastly, 4 drayage boxes had to be sent to California and those arrived perfectly about a week later. I highly recommend this team.

Thank you very much!

Move size: Commercial Move Service cost: $2860

If I could give this company zero stars, I would. Please do not let their quotes entice you to use their services. When I began the process of moving from Texas to NY, I had gone through the typical "Please list your inventory and we will send you free quotes", and received multiple quotes with numerous companies. When I saw a quote for $1300 I was enticed and decided to move forward with the company.

Once the delivery men got to my apartment, they had readjusted the quote to well over $3000 "due to the size of my furniture". Even though I had listed the dimensions to each of my items, they said they don't guarantee the quoted amount. Straight FALSE ADVERTISING. Since I had no other options and they had already packed my furniture up, I had to continue with there service.

Well, upon delivery I owed them ANOTHER $1500, on top of the initial $2000 I had already paid them, when the balance was listed as $1100. When I tried to ring them to inquire about where the additional $400 was coming from, no one answered. How do you have a business where no one answers the phone at 10:00AM on a Thursday?? The delivery guy had mentioned it may be a 'shuttle fee', even after the person who packed my things said that would only apply if they had to take my things into the city (so I purposely had them deliver to my mom's house).

The poor delivery men had to hear me screaming and [EDIT], but could essentially understand my frustration with such an unethical company. In addition to the 400% increase in price, several of my belongings had been damaged in transit - equating this to an additional $600 loss for 3 items. I will be inputting a claim AND following up with the better business bureau about their practices. DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $4000

My family and I were moving from Brooklyn to New Jersey and needed a reliable moving company to move our belongings. I did all the research on moving companies and settled on Traditional Express Van Lines because of their reputation, customer reviews, and price.The office staff were pleasant and very professional and got back with a quote almost immediately. They were on time. Everything arrived in good condition and the move into our new home went just as well as the move out of our old home. We are very happy with this move and will recommend Traditional Express Van Lines again. .

Service cost: $2000

I was quoted a price on a 16 foot truck..the quote was wrong but I didn't know that.  Truck was to come at before noon, showed up at 7:45 pm.  I had to call 4 times to find out when the were coming.  Driver told me I would have to pay double because my quote was for 550 sq. ft not for a 16' truck like I had asked.  Sales person (Jim Ross) called me back while I was driving back to Texas, he was yelling at me, called me a liar, told me that I could measure my items when they deliver.  Truck was supposed to come on a Friday/Saturday but showed up Monday, again I had to call them to find out anything.  Driver got into an argument with my place because he didn't want to go the way they told him to, he proceeded to damage a curb and ruin their lawn.  I asked to measure my stuff but he told me NO that is done when they load the truck.  When bringing stuff out of the truck, they were pulling items out that didn't belong to me, they even brought stuff into my house that didn't belong to me.  So I paid double for what I was quoted and never got to measure my items in the truck to see what the cubic square foot was.  I was treated with disrespect, called names and stressed out dealing with this company.  DO NOT USE THIS COMPANY it will be a nightmare.

Service cost: $2955

DO NOT GO WITH THIS COMPANY! It was a terrible, frustrating experience. I just filed official complaint forms to Department of Transportation, the Better Business Bureau, FMCSA as no one in this company responded to my email, phone calls, and complaint letter for the delay, damage, and poor customer service. I also had to call the POLICE as the movers ran off with my property when I refused to pay hidden extra charge in cash at the delivery location when they were already delayed for 2 weeks. The tricky part was that they made me sign some dubious company-specific paper after they loaded my stuff, which caused a lot of problems in the end. Basically, it indicated that there might be additional charges and the delivery date would not be approximate. As I already signed Bill of Lading, which is more the official form that every registered moving company uses with exact costs, and delivery date, I did not pay too much attention to this form. Also, as they brought up this paper after they loaded my stuff at the truck, I could not back out at that point but just sign. I asked the copy of this dubious form but they refused to give it to me and this form basically caused a lot of problems.

Pick-up day: 5 hours late, no packing of furniture which I paid extra for packing, and making me sign some dubious form which cause problem in the end

The moving date was set for Jun 28th, 2016. I was expecting the movers at 8 a.m. but they came 5 hours late without a warning. The mover demanded extra charge for long carry and the use of elevator, which I refused to pay as it was already included in the contract. Then, his attitude changed very hostile throughout the whole loading process. He even refused to wrap my bulky furniture with blankets, which is the violation of the contract. He kept saying he did not have time for that but it was not my fault that they were 5 hours late. In the end, these unwrapped items were delivered in severely damaged condition. Additionally I paid extra for the packing of my mattress spring, but it turned out that the movers did not pack it with covers at all and it arrived with severely damaged condition.

In transit : no notice for 2-weeks delay until the arrival day
The delivery was scheduled for July 9th, but I did not receive any notice until I called the company that morning. The sales representative Greg, who I made contract with, told me that he only does 'sales' and I need to contact Dispatch department in which 'LEWIS' was in charge of. Although I called LEWIS, he had no idea where the truck is and when would be the next approximate delivery date. Every time I called the company, they made me call other people, who had no idea about when the truck would arrive in my location, and no one attempted to be responsible for the delay.

Delivery day: police involved
On the delivery day, the movers, Eugene and the team, arrived in my apartment demanded extra charge in cash for renting a Uhaul, and extra labor for loading and unloading Uhaul. I refused to pay as they did not notify me about the final charges prior to delivery or while in transit and the extra charge was more than 110% of the initial contract paper, which is ILLEGAL by law. Then, the movers ran off with my property saying that they will leave my property at storage at my expense and leave for California. Then, they did not pick up my call so I called Police for Burglary and Theft. (Case #, 0925204-xx). LEWIS, the representative at the Dispatch department yelled and threatened me over the phone saying that I will have to pay for the mover's waiting time and the storage, or I pay the extra now in order to get my shipment that day. I finally called the mover, Eugene and agreed to pay the extra of $340 as I was afraid that they would leave for California and I have to wait another few weeks. When I paid the extra charges, they made me sign the form saying ' I would never dispute this charge', which is also ILLEGAL.

This company is completely UNTRUSTWORTHY and IRRESPONSIBLE. No one would respond to any of the problems and will make you pay $$ in the end.

Service cost: $2200