Traditional Express Van Lines

Made the mistake of contracting with a Broker, who in turn sub-contracted our move to Traditional. This was an out-of-state move, including approx. 6-8 months of storage between pick-up and delivery. Long-story short..Traditional is one of the most inept and unscrupulous companies I've ever worked with. On pick-up day, they tried to up-charge me for packing services, after the rate had already been agreed with the Broker. Once we resolved that issue (somewhat), the company commenced with the load, which resulted in any number of crushed boxes, and damaged goods. It took over two months to determine where our goods were stored, and when we were finally granted access to that facility, we discovered that all our possessions had been "crammed" in to two storage bins, when three would have been more appropriate, given the number of items. Suffice to say, many of our boxes were crushed, and other items damaged during this time. Upon delivery to our new residence, the company hired local "contractors" to unload, and many additional boxes and items were further damaged (including glass and dishware, as well as a very expensive fireplace with insert (this piece was virtually destroyed). On top of that, we discovered a number of missing items, including a refrigerator, our dining room table-top and a dresser..not to mention several boxes of clothing. It was determined that these items were left off the original manifest, having been stored in another unit (that no one seemed to know about), and it took another week before they could be delivered. And so it goes..

Anyone looking to use this company would be smart to heed my advice..DON'T! Hindsight being 20/20, I wish I had gone with a name-brand moving company, such as Nationwide. Never again!

Move size: 4 Bedroom Home Service cost: $15000

This is hands down the most responsible company I've ever moved with. I had some of my belongings down in Florida, and the crew loaded them and had them in my apartment in NYC within 4 days! I was also offered some free packing materials and up to 2 months of storage.And that's with me not even being present at the pickup.
The movers made a detailed inventory list with stickers on each item and box, so it was really easy to check that all of my things arrived in full and nothing was lost.
The representatives were very attentive to the details - I was made sure there won't be any surprise charges, and there weren't indeed. Definitely choosing this company if ever need to move again. (I hope not :)
They are professionals - all the way from the sales and dispatch team to packers and diligent movers.
It's hard to trust moving companies nowadays, but if you go with Traditional - you're definitely and most attentively taken care of.

Move size: 1 Bedroom Home Service cost: $1600

Stop Stop, do not use this company for moving not even your pet. The office manager and movers are very rude and unprofessional. They started out professional when I called for an estimate. I gave them all the items that I needed move and they quoted me a price. The day of my move they got to me 4 hours later. When they got to my apartment they never apologized but told me right away without even seeing my things the driver said its going to be more in price than were quoted to me over the phone. To cut long story short they never move me and waisted my time. These people are nothing but a big fraud. Please don't say, that you were not warned to stay away from Traditional Express Van Lines.

Service cost: $3500

1. Traditional Van Lines pulled it off without a hitch. It's always scary when you've got to get someone moved. I'm glad I went with this company, honestly, it came down to timeframe and budget. In this case, I had to get one of our field managers and our event exhibit moved from New Brunswick to Staten Island within a few days with absolutely no supervisor. I was solely depending on the companies expertise to be my eyes and ears for the project.

2. Rudy our field manager only met with the gentleman at 8:00am to open the door to the apartment he had to leave shortly thereafter. The crew moved a 10X20 booth along with other event elements and personal items. They moved an entire one bedroom apartment in under 8 hours without a scratch. That is what I call success.

3. James was our lead he locked up the apartment and arrived in Staten Island. I had the opportunity to speak with him briefly on the phone, they introduce their crew managers which is a very nice touch. James was readily available and gave me updates throughout the day - see the photos that he sent.

4. The gentlemen that quoted me was very personable and assured me that his three men crew would have all the boxes put away by end of day on Saturday and that's exactly how it went.

5. Lastly, 4 drayage boxes had to be sent to California and those arrived perfectly about a week later. I highly recommend this team.

Thank you very much!

Move size: Commercial Move Service cost: $2860

If I could give this company zero stars, I would. Please do not let their quotes entice you to use their services. When I began the process of moving from Texas to NY, I had gone through the typical "Please list your inventory and we will send you free quotes", and received multiple quotes with numerous companies. When I saw a quote for $1300 I was enticed and decided to move forward with the company.

Once the delivery men got to my apartment, they had readjusted the quote to well over $3000 "due to the size of my furniture". Even though I had listed the dimensions to each of my items, they said they don't guarantee the quoted amount. Straight FALSE ADVERTISING. Since I had no other options and they had already packed my furniture up, I had to continue with there service.

Well, upon delivery I owed them ANOTHER $1500, on top of the initial $2000 I had already paid them, when the balance was listed as $1100. When I tried to ring them to inquire about where the additional $400 was coming from, no one answered. How do you have a business where no one answers the phone at 10:00AM on a Thursday?? The delivery guy had mentioned it may be a 'shuttle fee', even after the person who packed my things said that would only apply if they had to take my things into the city (so I purposely had them deliver to my mom's house).

The poor delivery men had to hear me screaming and [EDIT], but could essentially understand my frustration with such an unethical company. In addition to the 400% increase in price, several of my belongings had been damaged in transit - equating this to an additional $600 loss for 3 items. I will be inputting a claim AND following up with the better business bureau about their practices. DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $4000

My family and I were moving from Brooklyn to New Jersey and needed a reliable moving company to move our belongings. I did all the research on moving companies and settled on Traditional Express Van Lines because of their reputation, customer reviews, and price.The office staff were pleasant and very professional and got back with a quote almost immediately. They were on time. Everything arrived in good condition and the move into our new home went just as well as the move out of our old home. We are very happy with this move and will recommend Traditional Express Van Lines again. .

Service cost: $2000

I was quoted a price on a 16 foot truck..the quote was wrong but I didn't know that.  Truck was to come at before noon, showed up at 7:45 pm.  I had to call 4 times to find out when the were coming.  Driver told me I would have to pay double because my quote was for 550 sq. ft not for a 16' truck like I had asked.  Sales person (Jim Ross) called me back while I was driving back to Texas, he was yelling at me, called me a liar, told me that I could measure my items when they deliver.  Truck was supposed to come on a Friday/Saturday but showed up Monday, again I had to call them to find out anything.  Driver got into an argument with my place because he didn't want to go the way they told him to, he proceeded to damage a curb and ruin their lawn.  I asked to measure my stuff but he told me NO that is done when they load the truck.  When bringing stuff out of the truck, they were pulling items out that didn't belong to me, they even brought stuff into my house that didn't belong to me.  So I paid double for what I was quoted and never got to measure my items in the truck to see what the cubic square foot was.  I was treated with disrespect, called names and stressed out dealing with this company.  DO NOT USE THIS COMPANY it will be a nightmare.

Service cost: $2955

Dear All,

Trust me , total frustrating experience with these guys. They picked my household items on 27th June 2016 from Boston and till today 16th July, there could not deliver items to Irving, Texas. As per their comittment, I supposed to get my shipment on 5th July 2016. Due to delay I had to suffer with my family lot for more than 10 days and had to invest 1200-1400USD to live my life at Irving, Tx.

No one responds and owns responsibility for this delay.

In addition to that, there are lot of hidden costs. These stupid company is totally untrustworthy company. I NEVER EVER RECOMMEND THESE GUYS FOR MOVING.

Horrible experience and I asked them to provide company founder name. No one provided me till today. Everyone afraids, they did so many mistakes and tells every LIE to get the customer.

Please be aware of this guys. THEY ARE NOT ELIGIBLE EVEN TO GIVE SINGLE STAR.

Service cost: $1750

I was moving from Connecticut to Brooklyn with this company. The driver Chris was very patient and careful. All home appliances were safe, not even a scratch, everything was covered under the mates to protect the wooden furniture from rain (the weather was really awful). It cost me $850 overall to move. but I do not regret it - the service was excellent, I didn't need to worry about my stuff and everything was there in time. Perfect experience! Will definitely recommend this company for all who don't want to stress out while moving :).

Service cost: $850

MOVING COMPANY from H*LL !!

PS: People please file a complaint with U.S. Department of Transportation Federal Motor Carrier US DOT/FMCSA Safety Administration and with BBB for these scammers !

Comaplaint for OVER ESTIMATING & OVER CHARGING and Mitch for threatening us for holding our things hostage.

Richard Russo from Traditional Express Van Lines Inc., (US DOT: 2373664 MC: 814557) gave us a quote for moving our household good (we pack) from Brooklyn, NY to TX at $4 per cu.ft for 500 cu.ft. After a $100 discount and a $50 referral discount, our quote came to $1850. We paid $300 deposit with our credit card on April 28, 2018.

Through various text message communication, we asked Richard how will we know we used 500 cu.ft. To which he replied that anyways 500 cu.ft is an OVERESTIMATION and that we will not be using that much (have text msg proof). He said, on the day of our move, we will know EXACTLY how many cu.ft we used after the movers load our things in the truck and the truck will have markings inside. Based on how much cu.ft space we occupy that day, our quote will be adjusted in the system and we will pay that amount at $4 rate per cu.ft.

Our move date was preponed without our consent. We had no choice but to comply. The day the movers came - Enrique and 2 other guys; Enrique harassed us for a tip. We HAD to give them $100, because he subtly threatened us how things can get damaged and lost. Enrique made us sign all the papers without filling them out and not explaining the process to us. He kept us occupied with the paperwork and the other 2 guys started loading our boxes. To keep an eye on them and make sure they are handling things per our direction, we had to rush and sign the paperwork before we even got a chance to review it.

Once the boxes and furniture were loaded, we were told our things occupied 398 cubic feet space (round off to 400 cu.ft). We asked Enrique to change the document reflecting 400 cu.ft. But he told us that no where on the papers it allows him to "subtract" the 100 cu.ft from our estimated 500 cu.ft quote. He said, once his supervisor checks the truck at the warehouse, he will adjust he there and that we should not worry. We tried to follow with Richard and Enrique about the change to our overestimated quote to be changed to reflect 400 cu.ft so we do not get OVERCHARGED. But got no response. To not aggravate and to make sure we get our belongings we kept quiet and thought we will first get our things and then talk to them.

Our delivery date was July 1st, but the truck came on July 5. The movers demanded $1,550 in cash (Overestimated $1850 - $300). We told them that as per 400 cu.ft, we owe $1150 after all discounts applied and the $300 we paid to book the move. They told us to talk to Mitch their Manager. Mitch hung up on us multiple times when we called and would only reply to our text messages. He threatened us that if we do not pay $1550 in CASH, he will tell the delivery guys to leave with our things and that redelivery fee is not cheap (have proof). We had no choice but to pay $1550 in cash and to get our things because we had 2 small children with and we were without our things for almost a month.

Also, they lost 19 of our boxes (very conveniently the original box containing the Blendtec Blender which costs $500 was "lost") and damaged a few of our household items. Our dining table & chairs were damaged badly and 2 iron lamp shades (this goes to show how they mishandled our item, that iron lamps have been damaged). They have not responded back to our calls regarding the 19 lost boxes, damaged items and have OVERCHARGED us $400 for the move.

Move size: 1 Bedroom Home Service cost: $2000

My family recently moved from Edison, New Jersey to Los Angeles. My husband and I have got a new job and we had move as soon as possible to start the new professional step up. I didn’t have any moving experience before. I was frustrated and sure: it’s supposed to be extremely difficult to move across the country with two children and many staff as a furniture, clothes, kitchen belongings and so on. Fortunately, a friend of mine who used the Traditional Express moving and storage referred me to this company. I have got a refer discount, quick estimate and true quote. Moreover, I have got the perfectly fitting insurance for my expensive furniture and lovely decoration items. The process of packing was easy going, movers were friendly and coordinator Luis was always polite. All moving was finished on time and much easier than could imagine. Now I have the good moving experience. I am satisfied and will recommend Traditional Express to my friend, with my pleasant and refer discount, for sure.

Move size: 1 Bedroom Home Service cost: $2130

We contracted with Traditional Van Lines for a move from our very large home. We are extremely pleased with their service all around: initial contact and immediate follow up with detailed quote, professional and affable crew, efficient and surprisingly affordable. We have worked with a few professional moving companies over the years and this company by far was the best. We are renting on an interim basis and will definitively hire this company again for our next move.

Move size: 4+ Bedroom Home Service cost: $6200

The only reason I selected one star is that there is no option for no star. THIS IS A MICKEY MOUSE OPERATION!! One the day before the move the supervisor "Josh" demanded we pay 50% more then the contract price or $4,000.00 additional. Lacking any options as I had to be out the house the following day, I paid it. Once the move was completed and after several "Hot" phone calls I finally requested the full names of all parties and to confirm corporate mailing address to send suit papers. The dullards finally got religion and like a Mickey Mouse cartoon my money was magically returned to me, with an note that is as a "clerical error" You have been warned, do not be deceived by the so called 5 star positive reviews.

Move size: 4+ Bedroom Home Service cost: $8500

Whatever you do in life, but do yourself a favor and do NOT use Traditional Van Lines to move your items. It is a typical bait and switch operation. The sales people seem nice and work with you to give you discounts and free services e.g. free additional stops and free elevator move.

I provided the moving company with the exact number of boxes and household items and photos to get an accurate quote and was told that there will be no surprises.

When the moving day came, the driver raised the price by $1000. I had to get my items out that day, so I had no choice.
I was promised that everything will arrive in a week. Long story short, I got my items a month later after numerous calls and was charged additionally for the use of the elevator.

Again, under any circumstances - do not use this company!

Move size: 2 Bedroom Home Service cost: $3000

Our first move ever and it was easy with this company! We were getting a lot of different quotes from different moving companies. We decided to go with Traditional because they appeared to be the most organized. Sales people were great. We had a feeling that we were moving with a family not just a moving company.       The foreman arrived with his crew within the window time frame they gave me, since I had to reserve the elevator per my building request. They took care of my insurance for the building in advance so there was no issue with my building. Once they got to my apartment, they started to disassemble all my furniture including my bed & my bookcase, wrapping them. All fragile items were packed such as tv's & glass top tables. You worry how the move is going to be, but after they arrived and started to  work you can see you are dealing with a top moving company. They did not take breaks & every item that needed special attention was packed in a special way for a very low additional charge.      As for the delivery they arrived on a different day (they had to reschedule it) at the agreed time and quickly assembled everything. They delivered everything in perfect condition, did not lose a single box. I would advise to label your boxes yourself in addition to their labeling as we got someone's box but our labels helped us understand that it was not ours, and they were able to identify the owner of the other box & reassured me they would even pick it up a week later for shipment to the original owner. That is a responsible moving company as far as I am concerned. Thanks guys!! You were great!

Service cost: $3700

FYI, Boost Express and Traditional Express Van Lines are essentially the same movers, they just have different websites and different DOT #s.For my move from NJ to TX, I had a not so good estimator who did the visual inspection and estimated for 1500 cu.ft, however when the actual movers came, it ended up being 2000 cu ft. And even though it was a binding estimate, I had to reluctantly pay the difference because the volume was around 500 cu ft more. The packing experience could have been much better, because they got some "trainees" as well to do the packing along with an experienced foreman; maybe they can think about staffing a bit better. Now the communication is definitely something they really need to work and improve; people skills are lacking. Considering that they are interstate movers, the dispatcher and the mover should talk better with customers and provide REAL and timely status updates and not just come up with excuses and arbitrary delivery dates. It really should not be that hard to talk to your trucker and find out exactly where your goods are and when they expect to deliver. I made sure to document everything and let the movers know through various means about the delay, over-payment and delivery issues I had. I was disappointed with how things were progressing, so I wanted to make sure they took my feedback and try to improve their service. The good part is that the VP called me up personally to apologize for all the troubles and gave me a small compensation to help. Although this did not meet the "binding estimate" to my satisfaction, in the end there was something the company did as a goodwill gesture and that was appreciated.  All in all, make sure you get  a good estimator from the movers to do the visual inspection and inventory, write down in detail. Keep in touch constantly to find out about the delivery to make things less stressful for you. You can decide for yourself. .

Service cost: $5000

We are extremely pleased with the services that Traditional Express Van Lines performed to us during our Move Virginia Beach. They worked hard to make it happen. Despite of a last minute move. Sales department was very accommodating. Sales person manages to put me in to their busy schedule. I was shocked how fast they found the spot for me. What I liked the most is how friendly and positive all the crew was. They made that terrible day a lot more pleasant.. That's it SORRY I could be writing a lot more but have to run. You know busy, unpacking my boxes lol HAVE nothing bad to say about them. Good service in general.

Service cost: $3000

Friend of mine recommended this company. He moved together with his family and there were no problems at all.



Fortunately the stuff remained in good condition and the move was smooth in general. And I'm saying not just about my move actually but about my booking process as well. I spoke to Natalie the sales person. She was great!!


Even after 3 months of keeping my staff in storage nothing was missing. And literally in a few days it was delivered to my house after I requested it. Perfect! I will recommend Traditional Express Van lines.

Service cost: $1642

We are extremely pleased with the services that Traditional Express Van Lines performed to us during our Move TX. They worked hard to make it happen. Despite of a last minute move. Sales department was very accommodating. Sales person manages to put me in to their busy schedule. I was shocked how fast they found the spot for me. What I liked the most is how friendly and positive all the crew was. They made that terrible day a lot more pleasant.. That's it SORRY I could be writing a lot more but have to run. You know busy, unpacking my boxes lol HAVE nothing bad to say about them. Good service in general. .

Service cost: $1200

I would give it no stars if it was permitted it. Bait and switch. I got low balled on a price of $2500 after giving a detailed list of every item I wanted moved. After loading items they demanded an additional $1200 fifty percent of the contract price. I refused and they wouldn't move all of my items . Now I have to hire another mover to get the job done

They arrived 3 hours late to the destination out of state and unloaded the truck in the dark arriving at 8PM . I had to assist moving items. They damaged items. Some items were missing parts. They even delivered items belonging to someone else
When I requested claim forms for the damage I got ignored.

Service cost: $2500

These guys are cheap, but that is the ONLY positive about working with them. Their customer service and professionalism is completely unacceptable.

The initial quote I got was $3.40 per cf. When I called back to discuss further, they had me send them an inventory list of the items I would need moved so they could "get a more accurate estimate". After I sent the inventory list, they claimed that because they estimated less cf than the original quote, they were increasing my rate. Why should it matter how much/little cf I have? Anyways.. I didn't argue because it was still a decent price. However when they came to move me they actual cf was almost double their estimate. In my inventory list I literally measured the exact dimensions of every item I owned. Essentially they just quoted me a low number of cf to make my overall price look cheap, but then jacked it up for the actual move.

Then getting my stuff to Florida has been a whole additional train wreck. The Russian guy who is moving it is SO rude every time I talk to him. I asked him to deliver my stuff on a Thursday and he said no problem. So I took off of work and arranged my schedule accordingly. Then all of a sudden he calls me the day before to say he doesn't know when he will be here, maybe Friday or Saturday or Sunday. When I asked why I was initially told Thursday, he snapped back at me saying he can never guarantee anything and I should know better. How would I know better if you told me something different initially!?

Essentially once they do the initial pick-up they have already gotten half of your money and your business so they don't care about providing any sort of customer service to you from that point on. If you can deal with the a**holes who work here, then good luck. But I will never work with them again.

Service cost: $1500