Top Country Moving

Absolutely HORRIBLE.. (but all moving companies seem to be)

NY - FL Move (NEA Vanlines = Movers)

Estimated: 292 Cu Ft / $1624

“ACTUAL:” 450 Cu Ft / $2278

Moving Coordinator - Victoria: Unresponsive for days, flaky to return calls on time, Extremely RUDE during final call - Basically called me a liar and that I signed a contract so it does not matter that I had a problem

Moving Truck - 4 hours Late on moving day in NY with no notification from my moving coordinator Victoria (I had to call her)

NY Movers - Charged me $40 extra to box my mirror. Top Country Moving said I did NOT need to box my mirror. Victoria did help me get my money back, but later forgot why she gave me the money back and insinuated I was lying about the box situation as well.

FL Movers - Did not put together furniture, or remove tape from items they taped. My Coat Rack was DESTROYED. STILL in the process of getting my money for that.

Sales Pitch - “Other companies will charge you way more last minute” (Top Country charged me way more last minute) “Your mirror only needs bubble wrap.. no box” (Not true AND Victoria said their “script” says otherwise, which is why I must be lying).

Move size: Studio Service cost: $2278

Now these guys are professional movers...from start to finish these 4 young lads worked like dogs, and it was a long day that included a 120 mile ride to my new residence...the front office was well organized with excellent communication skills, and the 4 lads could not have been nicer or more professional. They treated my furniture like it was their own. And the price was VERY reasonable considering all the work that went into the move...I'd use this company even if I was moving across the street!!!

Move size: 2 Bedroom Home Service cost: $2600

I own a lot of breakables. So naturally I was worried for how they were going to travel from Texas to North Carolina. I specifically asked the movers from Top country moving to take extra care of my glassware, boxes, and furniture. They did exactly that. They were very well equipped and methodically packed everything with great caution. They placed the boxes strategically in the truck so they won’t break. In the end, when my items arrived in North Carolina, Everything arrived completely unharmed. I was so happy with the services provided by this company.

Move size: 3 Bedroom Home Service cost: $2900

WORST COMPANY EVER. THEY SCAMMED US AND TOOK OUR 800 DOLLAR. AVOID THIS COMPANY. Here is the situation we called them to make a cross country move. They agreed to take our stuff in boxes when they came to pick it up they couldnt take the boxes they agreed to. They asked for more money when they got to our place. So we kindly declined to pay. So we decided to move everything our self in a U-Haul. But then they charged us 800 dollars for nothing. We fought with our bank but they are still not giving us our money. At times like this I did not want to be scammed out of 800 dollars like this to have not get any service. I am sad and I will try to fight this with a lawyer. But any one looking at this please Avoid this company they are scammers. Do not care anything about you all your money. They are huge liars. They will do anything to sigh you up and take your deposite then when they show up in person it's another situation, saying ohh this is a lot of stuff it won't fit in this cubic centimeter and try to charge you more money. And when you decline because they did not stand on what you signed up for they will take your deposits and leave. I hope God punish you for taking my money with out providing me any service.

Move size: 2 Bedroom Home Service cost: $2200

I must have called a dozen companies when I was getting ready to move and I kept going to back to the pricing that Top country moving gave me. Almost every other moving company wanted double their cost and was going to take three times as long to get all of my stuff from Miami to Washington. Don’t get me wrong, I know it’s a long drive but I had one guy tell me that it was going to take a month! Long story short, Top country moving was fast, efficient and everything arrived at my new home in one piece. If I ever have to make a move again, I know who I am going to call.

Move size: 3 Bedroom Home Service cost: $3600

Top country moving was extremely responsive. They called as soon as I inquired thru google. was very easy - I just walked thru the hose and told them what I had. They sent me a written estimate very quickly too. We had difficulty - because our closing date keep changing. top country moving wanted a $100 deposit that would be forfeited if we changed the date. The date we ended up having to move, top country moving was not available. However, the owner tried to work something out for me. He called me himself with times he could move us. Hopefully, I will never move again. But if I do, I will call top country moving!

Move size: 3 Bedroom Home Service cost: $3500

THIS IS NOT A MOVING COMPANY--IT'S A BROKER WHO DOES NOT ACTUALLY MOVE YOUR GOODS

Top Country Moving does not keep their word or stand by their service, and their customer service agents are rude & incredibly unhelpful. They have friendly and supposedly knowledgeable people they have working in sales, but they do not deliver on what they promise. Their website mentions their background in performing demanding moves, which is completely misleading because they do not handle the shipments at any point; they are just a middleman.

Top Country Moving's website states "We strive to be in constant communication with our customers until the job is done." This is not true. After taking my non-refundable deposit, they made no effort to stay in contact with me, even when they specifically said they'd call two weeks ahead of the move to confirm everything. I reached out myself 5 days before the move and was told nothing other than someone would contact me in a few days. After my things were picked up, again there was zero communication (more on that later).

While I had overstated the number and size of the boxes I had to ensure I had enough space reserved, Top Country Moving had significantly underestimated the amount of space I needed, and it cost me dearly. The total came to over $2000 more than the initial quote.

There was absolutely no communication from them or the moving company after they collected my things. I had requested an earliest delivery date that was 19 days after my things were picked up. When that date arrived and I hadn't heard from either Top Country Moving or the actual moving company, I reached out myself. I couldn't speak with anyone at the moving company, so I reached out to Top Country Moving to express my disappointment with the service and lack of communication. I then learned that my items were still sitting in a warehouse in NJ, and they wouldn't even know when they would ship for another few days.

I pointed out that Top Country Moving told me when I first arranged to use their service that it can take up to two weeks for my goods to arrive at my destination. The woman I spoke with acknowledged at that point that they had passed the two weeks it should take to arrive, but that they would do their best to have my items shipped as soon as possible. After this phone call, I reviewed the contract I received from the movers more closely, and found it did not match what I agreed to with Top Country Moving, I tried to pull up my original contract, but it was no longer available; when I clicked the link to the agreement, all I got was a page stated "This job is booked! Contact Customer Service."

I received a follow-up call to confirm that my things would be shipped in two or three days, and would take 3-5 days to arrive. I explained that I could not pull up my original agreement and was told that it would be emailed to me, but this never happened. Additionally, while I was speaking with the same woman I had been on the phone with a few days before, who had already acknowledged that my things were shipping out after the two week window I had been given, when I again wanted to submit a complaint about how the earliest delivery date I selected should not be the earliest ship date, she would not escalate my call and instead told me I should have asked that ahead of time and they would have told me. I cannot imagine why anyone should have to ask a shipping company to confirm if when they say "delivery date" they actually mean "ship date". If I had known my things wouldn't even be shipped until after the earliest delivery date, I would have made my arrangements differently. I also would have made sure to keep certain necessities and personal items with me rather than send them with the movers. It's December, and I'm in a new home without any blankets or personal items. It's currently 44 degrees, and the temperature drops below freezing during the night, so it's a real hardship not to even have a blanket at night, and they not only don't care, they blame the customer for anything that has gone wrong, as I have learned from other people I connected with online who have had a similar experience.

If you're considering using this company, no matter what great rate they give you, don't do it!! It's not worth it! And that nice low quote they give you is only about half of what you can expect to actually pay.

Move size: 1 Bedroom Home Service cost: $5200

They deserve no stars...This has got to be the worst moving company in the country. I worked with Austin Casey who spoke to me over an hour on the phone, very friendly, accommodating to my parents last minute move. I booked them 4 days prior, with Austin confirming that the truck would be at my parents place by 11 am on 11/27. He did say he had to put 1/2 day delivery window slot per the DOT. No call, no show. I call to check in after they are 2 hours late. I get put in touch with Rachel Johnson, she says they are not coming and they will be coming tomorrow, 11/28 instead between 3-6 pm. They cannot guarantee a pickup day and it says in the contract 1/2 day window for pickup. I push back a bit but say I understand and I will get the neighbor to let the movers in since my parents were leaving at 4 am for a 15 hour drive to their new home. 11/28 turns up. I call to confirm at noon the 3-6 pickup, Rachel confirms with me. Then 5 minutes later calls back to tell me they cannot make it today, that there has been a delay and that they will need to pickup tomorrow morning 11/29 instead. I say this is unacceptable and they are breaking the contract and the 1-2 day pickup window, she of course denies. I say I want to cancel. I would have gone with a different moving company if I knew this was going to happen. She says I need to send an email, they will most likely not refund me. I say just cancel me then and I will send an email asking for the refund. Then my mom gets a phone call from some random guy named Sal who supposedly is a 3rd party contractor with top country moving asking her to VENMO him the remainder of the money and he will come move her stuff. Excuse me what? This was never discussed. So I call this guy Sal and tell him we are cancelling with top country moving, then I call Rachel and ask her who Sal is. She says she hasnt had a chance to call him and say that we cancelled. This was a lie, he was called as a last minute hail mary to try and keep the job. This company has been an absolute disgrace and they deserve to be reported and shut down. I have moved plenty of times and have never run into a situation like this. Moving is stressful enough especially with a disabled parent and to have to deal with these inconsiderate, rude people has been a nightmare.

Move size: Studio Service cost: $1650

I contacted top country moving because they were close to my apt. I needed to move out of a 2 bedroom apt. My friend kept telling me he would give me his person. 3 weeks later still no name or number. I had to be out in 1 1/2 weeks and was really getting nervous. We found top country moving. I just joined and was happy they were on the list. We got a few other estimates. They were the cheapest and I usually don't use the cheapest, but we felt comfortable that they would do a good job. We were their last job on Sunday night. The 2 guys were exhausted, but they didn't stop. They did an awesome job. I was very impressed. They even took the mattress, box spring and some boxes to our house (which is being remodeled) I will definitely use them to move my stuff from the Storage unit to the house.

Move size: 2 Bedroom Home Service cost: $2600

Top Country Moving is the definition of a bait and switch and told me "they hope God forgives me". Almost every positive review on Google is from someone with only one review - which makes it likely they are fake. On this site, there's no in-between stars, which is again suspicious.

1. Connor Ryan sold me the package and he really helpful, responsive, communicated well, etc. Right after it was sold, the customer service person, Connor Ryan stopped replying to all emails, calls, and texts.

2. Top Country Moving used a third party that's headquartered in LA and when they called, they were incredibly aggressive from the start of the phone call. They called themselves "the moving company" and would not state who they were, would not let me speak to another rep, would not let me speak to a manager, and told me if I didn't give them my name and information, that they would cancel my move".

3. The estimate provided was $1000 off from the total they gave me and I was told that I would be contacted further so we could understand what happened. It's been a week and I've received no follow up.

4. The 3rd party company they provided to move my car showed up and was not able to communicate with us on the phone, leaving us overall helpful to find them and get my car loaded.

5. I was told TCM would follow up with me on Monday (they did not).

6. I called and the person who answered the phone wanted nothing more than to end the call from the second it started. Attitude across the board at this company is unprofessional and hostile.

7. My stuff was picked up last Monday (a week ago) and I was never told that it goes and sits in a warehouse until they are ready to ship. I called to get an update on where it is and the SOONEST it'll be here is 10 days after the pick up date. They told me when booking and when picking up, that the latest it would arrive would be 10 days.

8. The company finally arrived with less than 24 hours notice, used an excessively large truck that had to be parked farther than normal, and then charged me an extra $200 for walking further.

9. I was told by Connor Ryan than the company assembles and disassembles it all and the physical workers said they don't do that for everything and couldn't fit my couch in my apartment. They tried and in doing so, severely damaged my door frame, door, floor, hallway. They also damaged my couch.

10. All of my boxes, ALL of them, were damaged and some with major chunks taken out.

11. No one would answer the phone the day of the move at the company and yet when I had friends call, people answered.

12. After submitting for a fraud company on the payment via my credit card company, Top Country Moving called and said "We cannot believe you wrote such unholy reviews and hope God forgives you for what you wrote". I'm flabbergasted.

This is a fraudulent company. Do not move with them. They did not deliver and execute as promised.

I cannot express enough how much I would avoid using this company.

Move size: 1 Bedroom Home Service cost: $3500

Top country moving literally saved my life - or at least my sanity! - when I had to relocate from FL to IL at short notice. Quick, responsive service all the way - always there to answer questions and sort things out. Top country moving made the whole experience bearable. They thought of everything, from big picture schedules to little details like the right wrappings, etc. And the moving guys from Top country moving were so nice and friendly, too. Got all my stuff exactly where it was supposed to be, on time. Really can't speak too highly of this company! Would definitely use them again.

Move size: 3 Bedroom Home Service cost: $4150

Top country moving is by far the most professional and affordable moving company that I have used. I have moved many times throughout my life and although these times are stressful, Top country moving made my moving experience the best it could be. The service was outstanding, the team was always reliable and friendly, and they provided top notch service! No items were stolen or broken, and the team was always polite and eager to get the job done. Most moving companies are expensive and hard to communicate with; however, Top country moving provided outstanding service!

Move size: 3 Bedroom Home Service cost: $3500

They started the day at 8:00, efficiently and effectively packing my 3 bedroom flat in record quick time. After a quick early lunch break (which I insisted on) they loaded the truck and started to my new house by mid-afternoon. They arrived at our new house within the schedule time, where the team unloaded the stuff with great care, skill and professionalism. We received everything in one piece and nothing was missing. They never once complained and were courteous and cheerful throughout the whole process. I would definitely use top country moving and would recommend them highly.

Move size: 3 Bedroom Home Service cost: $5000

I needed to move from Dallas to Los Angeles and wasn't able to take all my stuff with me on my own. Though I was reluctant to use a moving company due to a bad experience in the past, I needed more help than just my own two hands and my sedan. top country moving’s quote was fair and when it came time for the move they really delivered. The movers arrived on time and checked with me about which items/boxes were fragile before picking anything up. I was relieved when everything arrived to LA on time and in one piece. I'll be using them again for my next move when the time comes.

Move size: 4+ Bedroom Home Service cost: $9500

My boyfriend and I used Top Country Moving (Deerfield Beach, FL) to move from LA to NYC and it was an absolute disaster! The total price estimate for services was $5,404.12. We ended up paying $9,759, so we paid $4,354 more than the estimate. But, there’s more….Top Country Moving hired USA Logistics (Van Nuys, CA) to pack up and transport our things. (Keep in mind we trusted TCM and they never disclosed the company they chose for our move--after the move I did research on them and was astounded by what I read about them. TCM should have been aware of their reputation before hiring them.) USA Logistics caused us $8,346.55 in damages! Almost all of our items arrived broken, the boxes smashed, and covered in hot sauce. Nothing was wrapped but all thrown together in boxes, even our TV’s, computers, and glassware. They even packed their used beer can in with our things. (This during a COVID-19 pandemic.) Currently, we’re taking legal action against both companies and I hope NO ONE else has to go through what we just went through. It was a total nightmare and we are still dealing with the stress, legal issues and loss of so much.

(For reference, here’s a link to the 150 photos showcasing this nightmare. https://flic.kr/ps/3W6EmU )

(This review was condensed for space. I've written a more detailed review that you can read on their BBB page.)

1) If Victoria P. had done her job she would have discovered that in the past 3 years USA Logistics has had 97 complaints on FMCSA; an F rating with the BBB; and the owner has been convicted of multiple crimes and taken to court by businesses and individuals.

2) At no time were we told the moving company TCM chose. I had to learn about it myself by doing my own research.

3) Austin C. told us that he “personally knows the individual” who will be overseeing our move and that this person photographs everything before packing it. We will be requesting those pictures to show the condition of our belongings before USA Logistics got their hands on them.

4) Rachel J. assured us the movers would know how to pack breakable items and they’d wrap them in bubble wrap. But, if we were still concerned to tape “fragile” stickers. USA Logistics ignored the labels and put the items at the bottom of a box with boots, clothing and glass resting on top.

5) When USA Logistics arrived to pack our belongings they called to say that Top Country Moving underestimated the amount of boxes and we would have to pay an extra $4,000 right then and there or they would need to leave most of our stuff and we had no choice but to pay it.

6) We paid $779 for packing materials and many were not provided.

7) They promised blankets/bubble wrap to protect our furniture. Except for a chair and kitchen table, USA Logistics didn’t wrap our furniture. Most of it is damaged or ruined beyond repair.

8) They hired movers who DRINK ON THE JOB and threw their used beer into a box with our things.

9) They hired movers who covered multiple boxes and items with hot sauce, leading us to believe this was intentional since we didn’t have any hot sauce at the apartment. (It was also on a clothing rack, punching bag, and keyboard stand.)

10) We found a yellow substance on our shower curtain, and we’re wondering if the movers didn’t relieve themselves on it.

11) They promised that our furniture would be reassembled at delivery; the only thing the movers (All in One Movers) did was screwed the kitchen table together and tightened screws on a bookshelf.

12) About a week and a half ago we spoke with Victoria P. She told us we "turned down insurance" when USA Logistics arrived. That is a COMPLETE LIE.

a) Austin C. told me and my father that Top Country moving pays the full price for any damaged items "unlike those other companies." So we don't need to worry about purchasing 3rd party insurance.

b) They knew that a friend would be at our apt on moving day and everything was to be set up before arrival.

c) No one at USA Logistics asked our friend about insurance. Instead, USA Logistics wrote "void" on the paper. Our friend (who was in constant communication with us), said he was never asked about insurance. It was our friend who made the call letting us know they were demanding an extra $4,000 before they started.

d) She also committed fraud by lying and saying we had the wrong USA Logistics regarding the negative info we found.

IF YOU VALUE YOUR POSSESSIONS, DO NOT HIRE THIS COMPANY!

Here’s Top Country Moving and USA Logistics latest ongoing court case. (Soon, they’ll have another one): https://dockets.justia.com/docket/california/cacdce/2:2020cv11513/805546

Move size: 1 Bedroom Home Service cost: $9759

I interviewed a number of moving companies and top country moving was a clear choice for me right away. they an in-person assessment right away and showed up during evening hours to do an initial walk-through so they were able to provide an accurate estimate, which they stuck to. I hired them more than a month out from my move and they confirmed with me as the time drew near so I didn’t need to be nervous about cancellation or an altered agreement. They showed up early, everyone was friendly and efficient, and they worked hard and took good care of my things. I will definitely hire them again - probably sooner than they expect since I have things I want to change from this last move!

Move size: 3 Bedroom Home Service cost: $6500

At times, movers will double book jobs and then not cancel or show up for the lesser job, thus leaving you with a huge problem, particularly if you HAVE to move by deadline. This was my biggest worry, but top country moving were wonderful, on time, professional, hard working, helpful in many ways. I had a small refrigerator that had not been defrosted in years; My movers worked on it and saved me having a big leaky mess and an expenditure of energy on a big move day. Very grateful. Their pre-move info was organized and helpful. I definitely recommend them.

Move size: 3 Bedroom Home Service cost: $6200

Be careful .. SCAMMERS. They send you low quotes to be competitive and then you end up paying WAY MORE than agreed on.

I had an awful experience, be careful “Michael” will deceive you when he takes your inventory he will change and reduce everything (size and quantities) to give you a very low quote. BUT at the time of your move they will SUBCONTRACT this job to a LOCAL MOVEING COMPANY and you will be surprised with an EXTREMELY HIGH PRICE. They will tell you that your items are bigger, different and not as described. And will tell you that you can cancel at any time But you will lose your deposit.

By the way all “positive comments” are FAKE and all are working for this company.

Move size: 1 Bedroom Home Service cost: $4500

As all moves go, I was quite nervous about the move, hoping all would go well, while trying to save money. I had the pleasure of dealing with Anna, who was so gracious and anxious to help me with the move. I trusted her completely. Also on the day of the move, the two gentlemen i had were so wonderful. They arrived promptly on time and started working ASAP. They never stopped once in the 4 hours that they were with us. The two gentlemen were hard working, pleasant, did not complain (had to take the stairs in some cases because elevator was so small ), and very efficient. Truly, I have moved my kids many times over the years and i would guarantee that you would not be disappointed with top country moving. I know how stressful moving can be and these two people worked very hard and were so pleasant. Worth every penny!

Move size: 3 Bedroom Home Service cost: $2520