Top Country Moving

I am not sure who has rated this company so high, but after having to deal with them today they are the worst scams in today's society I am honestly not sure how they can sleep at night. I had a move scheduled for today 2 July 21 for an estimated price of $2,840 with 47 items to include my furniture, boxes and so, the movers showed up with hardly any room in the truck told me all they could fit in the"allowed" cubic square ft was my dressers and a few boxes (I told them I had 30 estimated boxes, but actually 26) they tried to uncharge me to $5,205 to include my dressers, ONE mattress not to include the bed frames that was on the estimate( I have two mattress and frames) a couple more boxes and my coffee table, they actually had the NERVE to ASK me what can you LEAVE behind it will be cheaper to buy brand new then move everything... THEY had no room for my furniture, sofa, kids beds(besides ONE mattress) then told me to leave things behind or loose my deposit... it would have cost me probably over $8,000 to move my TWO bedroom apartment if they got another truck that could actually fit more than 7 items even though my original estimate was 47 items... DO NOT GO WITH THIS COMPANY ALL REVIEWS ARE SO RIGHT THEY SCAM YOU ONCE THEY GET TO YOUR HOUSE THEN ARE SO RUDE WHEN YOU HAVE AN PROBLEM WITH THEIR POLICIES. Currently I am out of my deposit but this company WILL not get any more money from me I would rather move myself then let low lives do this.

Move size: 2 Bedroom Home Service cost: $2852

I didn’t even use the company I have give them this rating. After speaking to Jonathan M for over an hour I decided to go with them BUT I refused to leave a deposit at that time. Jonathan seemed to be a rafts talker so I wanted to do my homework on the company. After reading the horrible reviews and checking DOT, spacer and BBB I decided not to go with them. Jonathan in turns harasses me via text telling me if he would have know he would not have wasted his time on me. I reminded him that I was at work and could not call and curse him out for being such an unprofessional idiot but if he text me again I will. No more text after that!!! DO NOT USE THIS UNPROFESSIONAL COMPANY

Move size: 1 Bedroom Home Service cost: $90

Based on comparisons of my experience and the many negative reviews by other dissatisfied clients I am sure that by canceling this job I have avoided a greater loss than the $2000 deposit that I made. This company needs to be shut down and the individuals held responsible for the damage and loss regularly caused to unsuspecting victims. Stories told by others begin similarly to my experience with a pressured sales pitch full of promises of professionalism, timeliness, and trustworthiness but end with loss of property, exorbitant additional costs, and a web of entities refusing responsibility. This is a criminal operation that steals money and causes loss of valuable belongings of unsuspecting individuals. They need to be shut down and held responsible for their illegal actions.

Move size: 2 Bedroom Home Service cost: $5565

Booked Top Country movers for a cross country move 3 weeks ago. I was told it was a “last minute” move (I get it, logistics are crazy these days) and quoted $4300 for 35 boxes and about 10 miscellaneous items. Final inventory check last week and estimate went up to $6500 (understandable as I had a couple extra items, but yikes). Pickup confirmed for 8/8 or 8/9. Called 8/7 to ask which day it would be and they confirmed 8/9.

Had our whole house packed up perfectly even though part of my wrath was movers packing and loading all my belongings. 8/9 and I call to ask for a timeframe. They call back after 4 calls to them and an email inquiry that the truck had a “mechanical issue” and that they were cancelling my move.

Stay far away. The rates quoted seem too good to be true and clearly they don’t know what they’re doing. Now instead of a road trip with my wife and pets we’re having to rent a UHaul last minute and do everything ourselves. Absolutely astonishing. Zero problem solving ability. Might as well be a scam.

Move size: 2 Bedroom Home Service cost: $6200

I should have trusted the reviews on BBB and Facebook. The broker would scam you to sign the deal on the phone. Their estimate would be much lower because the volume doesn't reflect your inventory. Once the movers come to pick up the item, that's where the "fun" begins. In my case, the guy asked for 2K+ and refused to move till have an agreement. After an 75 minutes "talk", I asked to stick to the plan and willing to leave things behind. Of course, they tried to fill the space with the least important items first even though you gave clear instructions. The broker who promised to see through the process for you, of course, no where to be found. I am a victim and I hope you won't become one. The best thing you can do is to politely hang up the call with the broker and say you would consider. Don't feel pressured to make a call right away. I am truly regretful on my decision to hire TCM.

Move size: 1 Bedroom Home Service cost: $4500

This company is run by nothing by scammers and liars from the beginning to the end. It started off with me calling Glen for a quote. He promised me that my furniture would be delivered by the 14th of August. He assured me that they would have it picked up and delivered by the 14th and that they wouldn’t raise any prices on me. He also promised to match any quotes I got and beat them by 10%. When I brought quotes, he refused to match them and than he wouldn’t cancel my deposit. I than thought they would at least still deliver my furniture on time, but just 2 days before the move they can no longer guarantee the move that they promised me and now they refuse to refund my deposit. Pure scammers. Don’t ever use them.

Move size: 2 Bedroom Home Service cost: $970

I have been waiting for my delivery of items from Virginia to Indiana since last month. I was told it would be 2 weeks to get my items here to my new house. Just got out of the military so I as well know about moves and how much they cost. My first move with 2 kids costed me less than what these guy quoted. I was quoted almost 3 grand with a down payment of like 600$ and they still want more money for poor service and slow delivery.

My wife and I have tried to contact the company multiple times for weight sheets to give to our moving manager for reimbursement we were told nope sorry we can’t do that. They want almost 1000$ when they deliver the items.

Was just told this week that they’re packing our stuff onto another vehicle to bring it to Indiana. We don’t have anything but a bed and boxes and a gaming computer and computer desk. Nothing really more than about 50 boxes a bed and those mentioned items nothing in that truck of ours is heavy or will take long to deliver. Outrageous quote and outrageously slow service.

Move size: 3 Bedroom Home Service cost: $2600

Complete scam..great sales pitch to get you hooked, then they wait until the last minute to send a different company to do the job, at double the price they quoted. Of course there is no contact from them. Due to timeline for moving out of my house, I had no choice and had to settle for a disaster in every respect. Do not use these people, they will use you. They have perfected the art of "bait and switch". The outcome was severely broken and damaged goods. The "movers" were simply day laborers who had little to no experience with the process. This is not a moving company, it is a total sham!!

Move size: 4+ Bedroom Home Service cost: $53000

This is a scam company. They have no accountability, feel no remorse, and cannot give any semblance of professionalism. They were days upon days late to pick up my items, well beyond the quoted pick up window, and added $300 to my quote upon arrival though I was told repeatedly that my items were overestimated for, just in case. After my items were picked up, I got another call from "quality assurance to make sure everything is accurate before the movers arrived." Mind you, I already had this conversation nearly 2 weeks prior and my items were already picked up. They have absolutely no idea what they are doing and will just nickel and dime you for every little thing. While trying to organize the pick-up, unless I called within business hours, I did not speak to anyone. I left several messages to no response and had to follow-up repeatedly and was met with exasperation, gaslighting, and what would err on the side of victim blaming. If I could go back in time to stop myself from hiring this company, I would. They do not deserve your time or your money. Stay away.

Move size: 1 Bedroom Home Service cost: $2400

Any reviews you read "highly recommending" this company are flat out lies or fake reviews. This company is part of a scam where they low ball your bid and accept a deposit. They then farm you out to actual moving companies who then come in and tell you that you will have to pay thousands more for them to move you. They get you over a barrel and many have no choice but to pay it- they need their home moved!! My mistake in not looking for reviews. Facebook is full of horror stories of this company screwing people over! Avoid them and others like this like the plague!!! (yes, there are more!! We had two companies in three days time do the bait and switch on us). MY advice, search your local companies or rent a truck yourself. Cheaper by far ad you are in control of your own belongings. I honestly don't know how these people sleep at night.

Move size: 1 Bedroom Home Service cost: $4000

This was the most upsetting across the country moving experience I could have ever thought I would have

In Boston (drop-off) location, I was told three times that my stuff would be delivered. Two times, I had to leave my hospital shift, and my stuff did not arrive. Not only that, but I was not even called to be informed that the my belongings would not be delivered.

Even worse was the conduct by the delivery men that came with the USA logistics company and my belongings. After I gave one of them the money, in cash, that was owed on my contract, he proceeded to tell me “it will be $500 for me to drop your stuff at your place.” I confirmed with him whether that was in addition to what I had just given him, to which he said “Yes.” I asked for the money back, and called the dispatcher and put him on speaker so that the delivery man could hear him as well. According to the delivery person, the extra charge was due to a “long run” that he had to do in order to deliver my stuff. I asked the concierge at my building to let them in through the front door so that no extra fees where required.

At this point, I had zero trust in this delivery man, understandably. When I told him that I would finish paying him after delivery was over, he proceeded to yell at me and curse me (dispatcher was still on the phone and heard it all). I had to pay him without knowing whether he was going to unload my belongings or not, and after he had yelled and cursed at me. I felt absolutely targeted, as an immigrant Latina woman who was on her own, by these 3 men, especially the one in charge. Had I not fought for my rights, I would have been ripped off. As an immigrant, at first I was charismatic with these men (2 of them where from Jordan, and I was pleased to know that more immigrants are given the chance to work and help others). But I never expected that this delivery would result in such an upsetting experience where I had to argue and fight with people (considering how expensive this service was) so that they would not charge me even more money that was not justified; basically, I had to argue and fight as to not be ripped off.

It was extremely saddening that I trusted this company for this move, only to have my belongings delivered by people without any sense of character and honesty.

If you need to move, move your stuff yourself by driving it even if you rent a u-haul, or simply ship it via USPS.

I place one-star, but they do not deserve even half of a star for this very poor service

Move size: 1 Bedroom Home Service cost: $2500

If I could give them a zero star I would. They called on Wednesday and said they would meet us on Thursday from 10-2. Never showed up and when we called we were told not to get an attitude they were doing their best and they would meet us on Friday between 1-3 and would call an hour before. At 2:30 no call so we called and were told they were in an accident and the driver already spoke to us and we agreed to meet the next day. We were staying out of state and leaving on Saturday and never spoke to anyone. So they clearly broke their contract and we would have never known if we didn’t call. They said they would TRY to get our refund. They better do more then try.

Move size: 1 Bedroom Home Service cost: $2100

I believe I was the victim of a well-choreographed fraud scheme perpetrated by Top Country Moving LLC 702 S Military Trail Deerfield Beach, FL 33442-3025 and NEA Vanlines LLC 2321 Kennedy Blvd Ste 210 North Bergen, NJ 07047-2069.

The 2 companies appear to work in conjunction as Top Country Moving LLC acts as the online Broker that unbeknownst to the customer sub contracts the move out to NEA Vanlines LLC.

In the end the $4039.11 move ended up costing me $9,339.11 with $5300.00 of that paid in extortion fees.

About half way through the packing up process the NEA supervisor at our house tells us that we are going to go past the Cubic feet and box count number that Top Country Moving LLC quoted us and he would need an additional $3800.00 from us to continue the move. We asked how this is possible and it was the NEA driver that told me that Top Country Moving LLC’s computers were under some sort of “Ransomware hack” and the relocation specialist Austin Carey did the calculations manually and made a mistake.

We immediately called Top Country Moving LLC that told us that they are not responsible if we go over our quoted box count and that they are merely the broker and we would have to deal with NEA directly. Our 2 choices at that moment was to either cancel the move and lose our $1,724.00 deposit we gave to Top Country Moving (and to postpone our entire move process well as my job transfer start date of Oct 1st) OR pay NEA Vanlines this extortion money of $3800.00 right there on the spot

Move size: 3 Bedroom Home Service cost: $9339

I've already filed complaints with 2 federal agencies they fall under. These people contracted out my move to a company they clearly didn't vet, and we ended up with $5000 worth of goods that were either "lost" or damaged beyond repair. Our goods looked like they were handled like a football. A lot of it was smashed, scuffed, scraped, stained, or simply had critical pieces broken off. While creating a list of the items that never made it, I noticed something suspicious: everything that I couldn't find was more valuable than the overwhelming majority of items that made it to our home. The movers that picked up our goods wrote some of the most illegible chicken scratch I've ever seen when annotating what was being loaded in the truck, so I have no way of even proving what did and didn't make it because no one can read the list they made. They increasingly charged me more money every step of the way. I was originally quoted a little over $4000. By the end of it I was paying about $7000. The movers that dropped off my goods refused to offload the truck unless I paid them in cash. I didn't have over $2500 in cash, so I had to pay the rest through Zelle directly to one of the movers. None of this sounds like a legitimate or legal business practice. I will likely never see any of that stuff they lost again, and a lot of it was tactical equipment, uniforms, and gear that I've acquired over a 10-year army career.

Move size: 2 Bedroom Home Service cost: $6950

The service seemed to start off smoothly and professionally.Although made it a hassle as well as strange that the company required we pay them $800 in CASH to pick up the material. When they picked up the material, they tried to charge us an extra $1200 on top of the $3000 quote we received from them all for 10 regular size boxes. $1,000 for 10 boxes. We decided to have those extra 10 boxes shipped since it would be way cheaper.

Well, a few weeks passed and we had not heard a word back from the company on when our stuff would arrive. The company kept saying it would be soon but could not give us a time frame. 2 months had passed by and we still did not receive our stuff. We requested that the company just drop our stuff off at the place they picked it up (we were in FL and our stuff was in TN sitting in a friends garage prior to pick up.) The company was extremely rude about it and stated that they would give us the $800 refund but they could not refund us the $1,000 for the deposit. I am not sure what company or person would think that someone would be okay not getting a $1,000 refund for a service that was never received. They stated that it was a third party that handled the deposit so it was out of their control. I disputed the charge with my bank and was able to win the dispute. Unfortunately, I am unable to get my $800 back since it was paid in cash.

LASTLY, when I got back to TN to grab my stuff, I was informed that the 10 boxes that we opted out for them not to take, the DID take them. And when going through all my stuff, there were many boxes missing. I am unsure of what stuff is currently missing because it was a bunch of small stuff and I dont realize it is missing until I am looking for it and cant find it.

When trying to reach out to the company, they are extremely disrespectful and will hang up on me. Unfortunately, the company is out of Texas so I am unable to speak to anyone in person.

ANYONE PLEASE DO NOT USE THIS COMPANY. THEY ARE SCAM. They lie and steal and will deny everything. Please save your money, time and a massive headache.

Move size: 3 Bedroom Home Service cost: $3000

Please do not hire them for your moving needs. I normally read a company's reviews before hiring them, but their representative Jonathan S had such a good pitch that I was like OK, sure let me give them a shot. First off, let me start off by saying, they are not a moving company, they do not own trucks. They contract with trucking companies. The trucking company that they contracted with for my move, Allied moving moving LLC is a joke, just like this company is. I should've known, when they didn't give me an exact date of when the trucking company would arrive to pick up my things. But still, me being the type of person that I am, I wanted to give them a chance. I went against my better judgement. The trucking company arrives to my house within the date range that I was given. They doubled the price of what I was quoted from what Jonathan S from Top Country told me. I was quoted $2,808, which $1180 deposit was made on my credit card. When Allied Moving groip LLC arrived, not to be confused Allied van lines, the guy showed me the space in the truck that I paid for was so small and that for the amount of things I had, would go past 2 beams, which happens to be $1,000 for each beam. So Allied moving group LLC, took possession of my things on August 8, 2021, it is now October 4, 2021 and I still do not have my belongings. I was fist told by Top Country Moving, that my belongings would be delivered within 2-10 business days. I called the first week to see where are my things, per Rachel at Top Country, they have up to 10 business days. Every time I called Top country the business days kept going up. Finally I decided to contact the trucking company, finally someone answers the telephone from Allied for me hear the same nonsense. Then their is the excuse of Hurricane Ida hitting the New Jersey area. My thing is my things should've been on their way down to Florida way before Ida hit. I was not under the impression, that when the actual trucking company came to pick my belongings up, that they were putting them in storage. I believed that, once my belongs were loaded on the truck, that they were headed down to Florida. So if you are looking for a true long distance moving company, Top country is not it

Move size: 1 Bedroom Home Service cost: $4048

Never pay an upfront deposit. You’ll never get your money back. I was given an estimate for my 86 year old mother’s move on a Friday and was given 48 hours to cancel. After reading horrible reviews and weeks before her anticipated move date I tried to cancel.

My cancellation request was denied and they refused to return my $1227 deposit. I have since moved Mom and have no intention of moving long distance again. Any reputable company would have credited the money back. Obviously Top Country is desperate. They have no qualms about keeping money for literally nothing.

Move size: 1 Bedroom Home Service cost: $1227

Supposedly our trailer was headed to Florida the 30th. I've called them twice a week since the estimated delivery date of the 10th. We've gotten a different fucking excuse for why we don't have our stuff every time we call.

Today, Top Country said according to the brokered movers dispatch center, they still have deliveries to make ahead of ours and we won't see our stuff until after the first of the year.

If you use movers, make sure it's not through a shitty broker. Hire someone direct or do it yourself.

Move size: 4 Bedroom Home Service cost: $9000

I cannot even express adequately in words how horrible this company is! The women that work there are nothing more than hags and liars. One of them actually was so outrageous to swear on her unborn child that she was telling me the truth about why my daughters items has still not arrived in a timely manner! They are disgusting and deplorable people. We could never even contact the broker. We went with a police officer over to “their location” only to find out that it’s a dummy office in Deerfield Beach. I understand that people need a job but I could never imagine being such a low life that I would work for people that I knew that were prevaricator‘s and had no souls. They lost my daughter’s items. She has had to sleep on an air mattress for over a month because they kept telling her her stuff was coming and it never did. They don’t care, they never called back. These women and I use the term women loosely it should be harpies have made lying an art form and their profession.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $2500

This company is only as good as their word and the contractors they hire, neither of which are worth the aggravation.

They will promise your items won't leave the truck they're loaded on and honestly can't control what the contracted company does with your stuff. They will promise timely delivery, but the contractor might let your items sit for 90+ days in a storage unit. And if there are any problems at all, they suddenly don't have to take responsibility, because it's all "the contractor."

We moved from the Midwest to the southeast, all while my husband was going through cancer treatment, and this company made us wish we threw everything we owned in the trash and just lived without furniture until we could replace it. It was frustrating, the broken and lost items were heartbreaking, and the utter lack of respect or understanding has soured our opinion on utilizing moving companies at all.

Hire someone to load a U-Haul, hire someone to drive it straight to your destination. Hire someone to unload it.

Don't use these brokers unless you want your life uprooted for months while you wait for your items, and your items ruined or lost in the process with no help from them.

Move size: 4 Bedroom Home Service cost: $8000