Superior Vanlines

THIS IS NOT A MOVING COMPANY! I REPEAT, NOT A MOVING COMPANY! They only contract out to truck drivers! Deserve -10 stars.
So many issues with this so called "moving company." I was given 2 estimates by 2 different sales women before the move that were around the same amount, $2400 to move a studio size amount of stuff. I told them exactly what I was moving from CA to MA. They say they are a moving company, which they are not. Before picking up my items, I asked how long it would take for delivery. I told them that I would need a shuttle. I asked if the shuttle was included in the estimate/cost. I asked about insurance and was told that "their guys are trained and told to handle items in a way where they will not be damaged' as if they are a "moving company." And I was told delivery would be within 21 days of pick up and that the cost of the shuttle, of $350, was included in the estimate/cost of the move. On the day of pick up I am told the estimate is way off by $1700 and that I have more than what these 2 different sales people told me. I could not afford to move all of my stuff at an additional $1700, so I had them move 500 cubic ft. at an additional $700 above estimate. I had to leave 25% of my stuff in a storage unit in CA. This was all happening 3 days before I was starting to drive back to MA. Then they do not deliver my items for 6 weeks! I called them and called them and just got the run around. They picked up on May 11, delivered on June 27th. Unbelievable!! It gets worse. The guy delivering my items calls me the day before and he has no idea I need a shuttle. I could not not believe it. Then this so called "moving" company calls me 14 hours before delivery telling me I need to pay another $350 for the shuttle after they had just told me 5 days prior that my balance was $1700. I was furious at this point. The guy shows up with my stuff, literally thrown into the back of a Uhaul truck. He moves only some of the stuff and tells me and my neighbor that "he is not a mover. He is only a delivery man" and his helper he had just hired to help him was not a mover either!! My neighbor moved most of my stuff with minimal help from these guys that were supposed to be movers. They put nothing together and lest stuff that I and my neighbor had to finish moving. I paid for professional movers and I did not get anything near that service. This company should be shut down and put out of business as they are not a moving company and I DID NOT GET WHAT I PAID FOR!! THEY ARE SCAMMERS AND TOTALLY MISLEADING!! I want some money back. I did not get professional service in the least from the beginning to the end. Complete nightmare. And some dishes were broken, framed items were broken, a lamp shade totally crushed, a plastic container that had some clothes in it was totally busted up and I am missing a box of items. I could go on and on, but I will stop. This is not a moving company and they should not be allowed to be in business as one. UNETHICAL!!

Move size: Partial Move Service cost: $3300

I had to move from Huston for a great job opportunity in Chicago. I was excited to make the move but wasn’t sure the logistics of what entailed making such a long-distance move. The phone agent was extremely helpful itemizing my things and giving me a price that ended up being close to accurate to the real cost of the pick-up and delivery of my furniture. The team that picked up my things in Huston showed up in a large semi-truck due to me having a five-bedroom home worth of belongings. They packed my items in boxes, wrapped my fragile items and moved everything on the truck with no issues. I thought the team as very personable and professional. My delivery of items was quick due to, from what I was told, the number of items being moved from my home was about the equivalent to one full semi-truck. I received my items in 6 days and found no damages. I was unsure about using this company since their price was nearly half the cost of some of the other companies I spoke with, but, it turned out being a great move. I usually do not write reviews but was surprised that the customer service department gave me a call to see how my move went, both after they picked up my belongings and after they delivered. If for some reason I move again, I will call Superior to handle my move.

Move size: 4+ Bedroom Home Service cost: $11500

The guy Chris calls me on the 28th and I allow him to quote me. He tells me that his company (Las Vegas) and the Texas company were totally different and they have no affiliation, but its NOT true. Same D.O.T # and MC # and the address for the Vegas company is actually an apartment complex, but before knowing that I decided to book. The day after (29th) I called Chris to confirm the moving days/times and he told me to give him 20-30mins to return my call and he should have it for me. 3hrs later I called the 800 # and the rep told me that they processed my CC 2-3 days ago and it didn't go through. I told the rep that it was impossible since I never knew this company existed until yesterday and how I just was introduced to them on the following day, she literally argued with me about MY MONEY and after explaining the whole story to her about my dealings with Chris, she caught herself getting an attitude and transferring my call to management. I explained the situation to the manager and instead of going by what the rep said she told me a whole different story of how my CC # was put in the system incorrectly so they decided to cancel my WHOLE RESERVATION.. Are you serious!! You rather cancel my reservation instead of calling to update me on the situation, so we could re-enter my CC # and complete the service. I was beyond upset and she was not trying to rectify the issue at all. She just didn't care. The sad part is if I couldn't think of a plan B, me and my family belongings would of been out on the street. In the long run I guess everything happened for a reason; I would of HATED to go through anything else with this company after the poor service they offered. Oh and btw: never heard from Chris again.. SMH, This company has no empathy or professionalism!

Move size: 1 Bedroom Home Service cost: $1302

I was moving from Vegas to Cali. Chris was the representative I spoke to who will sell you up and down they are the best business to go through that military ppl love them and that I am going to love their business so much that I’ll recommend them to friends and family.


I was originally quoted for $ 2,400 for 600 cubic feet with a deposit of 230, he then called back and said I should fluff to 800 cubic feet just to be safe but that I probably wouldn’t pay the price of for $3700, but that I should just lock in that space on the truck just Incase! I say okay. Then then took another 600 deposit from my account.

Fast fwd to moving day.. they show up late, they come in look at my nice stuff and tell me. Oh it’s gunna be $5,700-6,500 now because we think your going to need more space.. he told me I’m prob going to need 1,200-1,500 cubic feet but we won’t know until we load the truck. Mind you, I have a one bedroom apt.
I had other company’s come out and quote me. My apartment is under 800 cubic feet of stuff . Less than 5000 pounds of stuff.

So My boyfriend and I tell them they are crazy and that we want to reschedule because we don’t agree with what they are saying. I try to call Chris back and now he’s no longer answering or returning my call. I’m now dealing with ashley r. who has an attitude with me on the phone and declined a refund. She told me that because I agreed to the deposit and declined their business that she doesn’t have to refund. But you can’t tell someone one thing and show up and try to hustle them! When I told her I’m reporting them to the BBB she laughed told me good luck. They they cross their Ts and dot their Is and I’m not going to get any money back.
When you call 855 number she transfers it to her cell phone (red flag)
The deposit which was only supposed to be 10% of the cost which would have been $370 (from when I fluffed). They ended up taking $830 out of my account ( doesn’t show up on your bank account as supervan lines it comes up as “moving services” ) not a real business!
Also note that after I had this issue I did my research, there is no superior van line in Las Vegas the address is actually an apartment in Henderson.
Trust me! Don’t do business with this company!
It’s such a scam!
This is the same company as the one in Texas!
The work order looks exactly the same.

Move size: 1 Bedroom Home Service cost: $900

This company is the biggest scam I’ve ever seen. From the phone call at the start telling me to not talk to other movers, saying I needed to book now to get there winter price and spouting out nonsense about how veterans love them. I should of known it was going to be a scam from right there. They were two weeks late picking up my stuff. They were so late in fact, I had to fly to Chicago and leave all my things in my apartment and have friends let them in to pick it up. It took them 23 days to deliver my things from Salt Lake City to Chicago. When I called somewhere in between they told me my things were in storage in Las Vegas. When they did finally deliver, They tried to charge me 350 for a shuttle because they said there was no way a truck could reach my apartment because of low bridges. I just checked a map in my neighborhood and there are plenty of ways to get a semi truck here. I refused to pay, had to rent a Uhaul and meet the driver 10 miles away to pick up my things. My Tv was shattered. My bed frame busted. My computer desk split in half. My boxes all damaged. My tv stands legs ripped off. My mattress wasn’t wrapped and filthy. I looked in their truck as he was unloading and it was completely disheveled inside. I pity whoever else’s things those were in that poorly packed truck. Then I drove it all home and unloaded it myself. I’ve moved across the country multiple times and never had am moving company like this one. Customer service is non existent. The girls in the office play this game where one tells you something to calm you down and when you call back another day because it clearly didn’t happen, one of the other ones denies knowing what the other said and tells you something new. They did this multiple times. They don’t have an official yelp because it’s pretty clear, they would be destroyed there. Worst movers I’ve ever used.

Move size: Studio Service cost: $1145

You will go through hell using this company. They are a complete SCAM!!

They will not only make your life MISERABLE, but they will damage your belongings and will not care.

They damaged my belongings and I had put a claim into CSI,(Port St. Lucie, FL 34988) and what a joke. They are just as bad as"Superior Van Lines".

I had checked the reviews and I personally think they were done by the staff.

Its so important to do your research BEFORE you hire a moving company. Pay the extra & use a reputable & big name moving company, as they are professionals at this.

STAY CLEAR of "SUPERIOR VAN LINES "(Henderson NV)

Trust me..you will be sorry you ever heard of them!!

Please share this review.

Move size: 4 Bedroom Home Service cost: $7649

Delivery was over a month late. Employees didn't want to abide by covid 19 guidelines in apartment buildings. Still missing 3 boxes, and over half of what I received was damaged. They scratched my motorcycle that was suppose to be crated. To top that off, they are difficult to communicate with. I've filed a claim but after reading reviews I probably won't see a cent from the damages they caused. It took over 2 weeks to get ahold of someone, who didn't want to discuss the issues, just wanted to send a form to your email, for claims. Terrible, an absolute nightmare.

Move size: Partial Move Service cost: $2150

They are the absolute worst. Broke my belongings before even being loaded on the truck. These guy are not professionals by any means and are not "Superior" by any definition of the word. They overcharged me and charged me for things that they left in my storage bin.They contract with Moving Pro US, another less then reputable firm. DO NOT use these guys unless you want your things broken or lost. They will try to convince you that they only have a few complaints. It is a LIE. You're better off renting a U-Haul and hiring some day laborers to load your things. It would be half the cost and wouldn't be any worse than the job I, unfortunately, hired them to do. If you had bad dealings with these guys like I did, report them to every agency that regulates interstate commerce and put these guys out of business.

Move size: Studio Service cost: $4100