Superior Moving Systems Inc

I would highly recommend looking elsewhere for a long distance mover if you are considering Superior Moving Systems (DOT# 2323030). My wife and I have done 3 long distance moves in the last 15 years and this was by far the worst experience we have ever had.

The quoting system they use is in my opinion is deceptive at best. We were initially quoted one price based on an inventory list that we had to complete. The price we had to pay in the end was more than double what we were initially quoted. They base their price on an estimate of weight as many of these companies do. We were told the bad news about the upcharge after they had loaded all of our stuff on the truck. We had sold our house and were closing the next day so at this point we had to get out and all of our belongings were on their truck so there is no negotiation, you are held hostage and have to pay. In hind sight, I also had a local company come out and do a physical inventory and quote, man do I wish we had gone with them it would have been significantly less expensive in the end.

When I initially went through the quote with Mike Morris our sales guy he told me that this would not be a shared move because we had enough stuff to fill their truck and that it would not be brokered out. I was also quoted that our stuff would be delivered within 48hrs of our request. When we initially called to setup the delivery date they would not quote one and told me that they would contact us within a 2 week timeframe to provide the date. After a week I called and asked to speak with a service manager (Andrew) and he proceeded to tell me that this was indeed a shared move and they would deliver our stuff when they had more going to a similar location. Our belongings were delivered 3 weeks after our request date by a broker, not by Superior Moving Systems and much of our furniture was damaged. (Keep in mind that I have an email chain to attest to everything that I am quoting here and the thing that is very important to note, you will be required to sign a contract that will null and void almost everything that they put in their written quote only after they load all of your stuff on their truck on moving day.) In the moving process you the customer do not have much room to negotiate or resolve issues whence you have committed to a company because home sale closings and such are committed by date and the moving company is well aware they have the upper hand on moving day.

My wife took pictures of all of the damaged items and filled out all of the required claim forms, she sent them via email and she was told that it would take up to 120 days to process our claim, we are now at 150+ days and they are not returning our calls or emails. When you call, the sales department picks up on the 1st couple rings, the service department goes straight to voicemail and no one ever returns your call.

I am writing this review to hopefully save someone else from a very stressful, horrible moving experience. We are now in the process of making formal complaints to the DOT and BBB.

Move size: 4 Bedroom Home Service cost: $8500

My time with Superior Moving Systems has been nothing short of amazing! My family and I were very stressed and unorganized when it came time to pack and move everything across the country, but the team that came to help us were so nice and professional. They went above and beyond with their efforts! They were friendly and made sure that everything was packed and would not be damaged in the move and that we were satisfied with the work they did. When we finally arrived at our new home and began the unpacking process, we were pleased to see that there was not a single scratch or ding on any of our belongings. Would definitely recommend for anyone going through a long distance move!

Move size: 3 Bedroom Home Service cost: $3000

Superior did such a good job on my move I move a lot for work and normally they pick my Mover for me so I was the first time picking my own mover. I went online and seeing that superior had a lot of good reviews and their DOT page showed that they own their own trucks so quickly I was able to separate them from the other companies that were brokers . They all should've been uniforms and were licensed professionals I was very happy with the way that the move went. Thank you so much for the smooth move I'll be using you guys in the future.

Service cost: $3275

Superior Moving Systems came in so clutch. I hired them last minute, I had got a quote from them a few months ago and wind up picking a cheaper "crappy" company at first who was a broker and did not show up on the day of the move. In a panic I called Superior back the day of the move and they had me picked up the next day and delivered 3 days later. Now I see what Micheal was originally saying about watching out for cheap quotes of companies who sell out jobs.

These guys are NOT brokers and all professional movers showed up in their OWN truck and did a great job.

Thanks For saving the day Micheal and Superior.

Service cost: $3210

Superior moving systems help me with my upcoming move I recently relocated for work from North Carolina to Florida . My company was supposed to help me choose the company but because it was last minute the corporate company was all booked out the first company I saw when I went online and search movers in my area was superior they had a bunch of good feedback from previous customers I was really scared of getting stuck in a broker situation these guys definitely are not brokers and were real movers when they showed up in the road truck . We had over 150 boxes to pack and they helped us the whole way my wife isn't it collecting knickknacks and they helped bubble wrap all the glass pieces for her and pack up everything for us at a really reasonable rate . Thanks a lot for a smooth move superior .

Service cost: $2750

I was nervous about the move but I had a great experience that I wanted to share. This company definitely worked hard to really show me the hard working experience at this carrier. They proved from start to finish on the job. The company was very affordable on the price and being able to know I was able to trust the moving carrier for the first time moving was a big step because I didn't know where this could go. Knowing that I made that big step it was great that I made it with Superior moving company. Overall I rate this company an A+ 5 stars, I had no complaints and the sales specialist gave me a great quote. He also answered all of my questions and cleared all of my doubts. He made me safe and assured everything would go as planned. Overall great experience and highly recommend this to readers and family and friends. I'll be a returning customer . If you are moving I definitely recommend this company as you can tell everything went great with my move!

Service cost: $9000