Superior Moving Systems Inc

This was one of the worst customer service experiences I have ever had. The company had very poor communication with me, and with the drivers/movers. The drivers and movers were unprofessional, and the way items were packed in to the truck was unorganized at best. After going in to the truck to look for some of my missing items I was not surprised some of them got lost. A desk and framed newspaper article were completely broken, and an entire box of my clothing went missing. When talking with customer service they asked me to include any delays with the experience when I sent in my claim form. Here is the timeline I sent them outlining the specifics from my review above. They had no response after I sent this. I would avoid this company at all costs.

6/3/2017 10:07 AM: Customer (Zane Lesko) contacts customer service to inquire where the movers are. Customer service says they will contact the driver and call customer back in 10 minutes

6/3/2017 10:48 AM: Customer contacts customer service again, after hearing no response. Customer is informed that the move will need to take place on the backup day (6/4) rather than 6/3. Upon request for estimated delivery time, customer was encouraged to ask the driver.

6/4/2017 ~4:00 PM: Movers arrive, pack items, and load truck. When customer asked driver for estimated delivery time, driver mentions that customer service will need to be called. "I just pick up the stuff"

6/4/2017 ~9:00 PM: It comes time to pay for the service. Driver makes an offer to customer to waive the stairs and long carry fee, in exchange for $200 cash. Customer declines this offer.

6/5/2017 - Several calls were placed to customer service throughout the day. Once connected, customer is informed that he will receive 24 hr notice before delivery.

6/6/2017 8:32 AM - Driver contacts customer to deliver the load that afternoon. Customer requests to push back the delivery to the window of 5pm - 8pm on 6/6.

6/6/2017 9:00 PM - Driver has not showed up yet, so the customer contacted customer service. Customer service advises that they will get in contact with the driver and call the customer back.

6/6/2017 9:47 PM - Customer calls customer service again (no response yet). Customer is informed that driver is delayed and the driver was to contact the customer after speaking with customer service (this did not occur). Customer service says they will call the driver and have him call back right away.

6/6/2017 9:48-10:50 PM - No response has come from the driver. 8 more unanswered calls were made to customer service and 2 messages were left.

6/7/2017 10:12 AM - Driver calls customer and sets up a deliver time for 3:30 pm. When asked about the previous day, the driver mentioned "they bumped you because you were not ready in the afternoon"

6/7/2017 2:00 PM - Driver texts customer to let him know they are running late and will arrive around 5 pm.

6/7/2017 6:52 PM - Driver arrives at 4211 Ballard Ave. See claim form for damaged and lost items. Driver gives customer incorrect claim form and has customer call "MovingClaims.net" rather than the correct Superior Moving Systems claim form.

Move size: 1 Bedroom Home Service cost: $1800

My nightmare with Superior Moving Systems of Wayne, NJ, began when they performed a phone estimate with a commitment of confirming this estimate before my move. The estimate for my small one bedroom apartment was $2777.82 for 18 items, 49 pieces including full pack with material, fuel surcharge, stairs, and a small “manager's discount”. There was a verbal commitment to packing and unpacking at that time. The promised estimate confirmation call was never received, even after I called numerous times. Throughout my experience with Superior, I nearly never received a phone call back when I left a message.

As my moving date approached, Superior made a verbal commitment to pick up my load on 03/14, but didn't show up until late on 03/16, not finishing loading until after midnight 03/17. Upon arrival, Superior claimed that items were more numerous than originally estimated and informed me that it was a $6,000-$9,000 move instead of the estimated total of $2777.82. When I told them I didn't even have that much money, Superior proceeded to make me choose between paying the $6-9k or leaving items behind and paying an increased price of $4561.25. Because I had to be out of my apartment by a certain time and had to sign the lease for my new apartment out of state, I felt I was at their mercy. I then had a long, agonizing conversation with the driver- in which I had to indicate very specifically which of my needed items could be left behind- including a desk and chair, side table, sofa table, bench, and a few pictures. After they loaded and left, it was discovered that numerous other essential items not discussed were also left behind- including all 3 trash cans, an 8-volume Bible commentary set, 3 keepsake Bibles, a collection of books, a nightstand that was part of a bedroom set (along with things in the nightstand), and 3 additional pieces of wall art.

I then received a verbal commitment from Superior that they would call me by 5 p.m. on 03/17 with my delivery time. I received no call for three days. Finally, a friend of mine became concerned and called Superior on my behalf. This friend was treated very poorly, and Superior committed to deliver my load on 03/19. I also had a verbal commitment that it was on its way. In a subsequent phone call, I was then told that the owner of Superior “wanted the truck for something personal”, so my personal property was offloaded into a storage container and I would receive my things between 03/21 and 03/23. Once again, when I called to get an update, I was assured it was in transit. My shipment did not show up on those dates.

My property was finally delivered on 03/27, 11 days after pickup. The driver had an inventory check off sheet that included only 29 items total (as opposed to original estimate of 18 items and 49 pieces). There was no copy for me to retain for my records, although I was able to take a picture of the Bill of Lading. Despite my having paid for the service, the movers would not unpack my boxes. After they left, upon unpacking, I found clothing dumped into boxes with dishes on top (instead of clothing on wardrobe hangers), more items missing completely (including irreplaceable family pictures), expensive lamps in a box with no padding and table legs on top, broken dishes, a broken lamp, and a broken antique glass book end from Scotland. There was no way of telling these things were broken before the movers left, since they would not unpack.

The BBB has at least 56 complaints against these scammers, but nothing seems to have been done about it.

The only final payment they would accept was a postal money order, so I have no recourse for the extra amount they charged. I do not appreciate the bait and switch scam they have pulled on an elderly veteran.

Move size: 1 Bedroom Home Service cost: $4561

I just googled this company to see if they were still
In business because I figured for sure they were not, but I was surprised! They tried to scam my mom when she moved to Florida 2 years ago. She signed the contact, they arrived a day late, and then after loading all of her belongings into the truck forced her to sign a contract for double to price. We finally got her belongings back for the initial agreed upon price after contacting a federal investigator who deals with moving fraud. I cannot stress enough, DO NOT TRUST THIS COMPANY!! All of the positive reviews must be fake, since everyone else seems to have the same experience with them.

Move size: 3 Bedroom Home Service cost: $3000