State to State Relocation

After a first very poor move the company promise they would rectify problems for the second and final move. The second move was worse than the first. first of all, months in advance, we requested and were promised a specific moving team. This never happened. Second, because we did not take the correct insurance option (our fault) we specifically said that we wanted full coverage for the move when we made arrangements. This never happened and when we said we wanted full coverage, after the goods were picked up, the company refused. The truck arrived the week after we were told it would come. There was damaged to packed goods, a lost piece of furniture, damage to our hardwood floor and oil stains on the street in front of our home. While the goods were being packed, I went downstairs on at least 3 occasions; on EVERY occasion , the leader of the team was on the phone obviously not assisting. The final bill was 5 times the original estimate, partially as a result of more material to move and some justified packing charges, but also because of unpacked boxes and a questionable volume measurement. The moving team on the other end was a disaster. We had arranged for a second stop; the boxes were so marked. The delivery team at first refused to make the second stop. I had to go through hoops, multiple phone calls and yelling and screaming before the delivery team was told to make the second stop. Nothing that was taken apart was put back together, boxes from the first and second move were mixed up and not put in the proper rooms. These are the facts. Both moves were very poor. Draw your own conclusions about the trustworthiness and quality of the company and its services. I will never use them again and will tell anyone interested about our experiences.

Service cost: $11200

First time to moving home from PA to NC, only about 427 miles. One month earlier, paid deposit for a quotaion of $2857 for 2-3 days delivery from PA to NC by their sale person named Joe. On pick-up date, the guy asked for $4600 for moving, and told me the sale guy "Joe" was fired. Then another sale man Phil called me and discuss the moving price, and finally I had to pay $4000 for moving and 3-5 days to delivery. On delivery at the 5th day after pick-up, four furnitures were damaged, several dishes and cups were broken, 25 boxes were lost. Called the custermer service, and send the losted items, but no one reply my email or call me back. The sales and pick-up guys are very implite and rude. Totally feel very bad for their moving service, strongly suggest NEVER use this company.

Service cost: $4000

My girlfriend and I moved from New York  to Rhode Island with State To State Relocation and we are very content with the outcome of the moving. We had good movers, people who worked hard and good, keeping an eye of everything and making sure that our belongings are safely packed. Our moving was done swiftly and we paid a reasonable price for this, I really hope that next time we move can book with them, I have to say they were pretty swamped! But, so glad we chose them because the outcome was good.

Service cost: $2910

I booked this mover with a very short notice to pack my furniture and move. Ryan was cooperative and polite in receiving my detail. On an average hot and humid Monday, Three young men and a lady arrived at early morning and served for nonstop 7 hours to wrap with blanket and then pack before loading onto the truck. What was good to see, Ryan came to supervise the service with gatorade for the guys. There was no secret charge as I know some movers claim by feet if they need to park their truck a few distance away. All their guys have been very friendly from front staff to the moving crews. I have no complaints at any end and of course I would not hesitate, to hire them again because now I only believe in only one mover, State to Statare Relocation.

Service cost: $3000

  I am writing this review to tell everyone please do not use state to state relocation ever. Let's start from the beginning when I spoke to a frank on April 27th and he gave me a quote of $2138.13 very nice man. I called in July to change the date after leaving several messages with customer service with no response I started dialing random extensions and I got in touch with a Robert who stated frank no longer worked there. At this point I should of canceled the move with them for not even returning my calls but I gave them the benefit they were busy per Robert. I then called 2 days before the move and again no one answered so I started with dialing random ext and spoke to a David who told me they would be there Thursday August 7th and dispatch would call me with the time the day before I never received a call and finally after leaving several messages with dispatch with no return call finally someone answered and told me they would be there on Friday between 8am and 10 am and David is in sales and he does not know the system to state what day they were coming. So Friday comes and of course the drivers do not show up until 6 pm they packed my stuff and hold me that my stuff will be to me in 3 to 5 days I was also told that by frank when I booked the move. So I started calling the company that following Monday and got no answers for like 2 days and I also emailed them nothing. So I finally got in touch with a jd and he told me my stuff was in storage and didn't I request that I said no that was on the 12th and he will put a order to take it out of storage so again I call for a couple of days leave message no answer and finally I get in touch with Alonso and he told me that Thursday I will get my stuff Monday thru Wednesday I hear nothing from him on Tuesday so I called to see what time the driver was coming and finally the driver calls me and tells me he will not be there until Thursday that is now 13 days and that I also owe $1685 when I was told 914.33 no one informed me that it would be more and he gave me Leo number I call and spoke to a Esther and she took down the message for Leo to call me off course I had to call 4 times because he never return my call after the 4th time I spoke to him and explained everything he was a rude and didn't care like the others I spoke to and he took a $100 off the price the driver didn't show up until after 6 and several of my furniture was damage and my vacuum was missing. Now I have to wait to see what I have to do to file a claim. I have pictures of all the damage. I called and spoke to Leo on Monday 8. 24 about the damages and missing vacuum he stated he would have the driver send him the pictures and call me back. I never received that call so I called and left a vm on 8.25 no return call. I called on 8.26 and spoke to Leo again he told me he has not spoke to the driver yet and Owen the driver will be in today and he would call me back. He also stated he thought it was strange the vacuum was missing because they check the inventory I told him Leo has all the pictures and confirmed the vacuum was not on the truck, I spoke to Leo on 8.27.15 and he gave me the name of the company to place the claim with.   The following items were damaged   5 chest dresser   Tall dresser armoire   End table   Dining room table and chair   Night stand   6ft tall wood giraffe   4ft tall wood lion   Missing was a vacuum not on truck  .

Service cost: $2138

I would give zero stars if you could. Poor would be good. Promised delivery within a week over 2 weeks, when delivery arrived items missing and unable to reach them, what did arrive is broken, rip-off. Do not walk away run, they are doing business out of a home. Lucky if there is one truck! Awful! David just refers you. Alonzo does nothing and either does Leo. Should be out of business! Believe there reviews use anybody but them. They owe me priceless items and a bed. I, do not even get a  return phone calls. Lost thousands with this move with this company! They are a broker!     .

Service cost: $1984

No delivery. I am waiting for my shipment two weeks later. Frank set us up told us it would be effortless. He said call anytime and gave us his number. I asked about packing. He said it is much cheaper if we pack the smalls. We did like he suggested. He also told us how the movers wrap everything. He asked about items with glass fronts we informed him of these items. He left the company. We got David as our point of contact. We called and he was ok. The movers came they were efficient polite and careful. We didn't put on as much as we were quoted because we were over the size we were quoted and they charged extra fees for glass fronts on furniture. This was nearly another $600. We never put on our dryer our microwave and all of our outdoor furniture. All of which was in our original quote.
The movers were to take things to NJ. They offload and combine with other loads. We expected a week to ten days. We have called David. He answers occasionally. He says people will call back. But they never do. Even David has difficulty contacting dispatch. We have been calling for 9 days. Nothing.. Nada. I am reassured they have our items. I am afraid we are never going to receive them. I keep hearing how they haven't had a complaint in 3 years. They are wrong. I've seen several online and I have only looked for ten minutes. Please just deliver my goods. I have had to replace items already. It is scary how they have things that are inexpensive but priceless to me. I can never replace my children's hand prints or pictures. From 23 yrs ago. Come on. I want the things as you promised; that's all. I hope this can be resolved soon. I am waiting for my items with a 2 week supply as they said the longest they would be is 10 days. I suspect much longer now. I am worried. They don't even explain why they haven't delivered.
Unreliable and noncommunication once they have your first half of the money upfront. They have your items and thousands of dollars and have no further communications. .

Service cost: $5500