Most Valuable Movers

Hired White Glove Van Lines to conduct my move, who in turn hired Most Valuable Movers (MVM). This process has been a hassle to say the least. MVM employees were not prepared, understaffed and were hours late on the first day of the move.

ALL of my furniture was damaged, a dresser and my TV were lost during the move. Additionally, I had a large dresser that was not mine, left at my new residence. I moved over a month ago and no update on my lost TV, no contact from MVM or White Glove Van Lines.

In my opinion terrible service and customer service. Save yourself the hassle and hire another moving company.

Move size: 2 Bedroom Home Service cost: $2000

Do not have the experience we just had with this company.  Read all the reviews before even thinking about this choice.   They were late on the pickup date, claims to emailed us about delivery date (never got), price increased by over $2,000.00, had the delivery phone number wrong, boxes look like they fell off the truck, a lot of broken items and we have not unpacked them all yet, they want cash or money order before they unload and claim they told you, charged for the driver to sit outside your house till bank opened for money (with the damage I see why they wanted the money first), the girl on the phone was rude.  I think I covered it…  .

Service cost: $6200

Moving information. Company:American National Van Lines / Most Valuable Movers: Date : 10/28/2014 Contact: Relocation Consultant Ryan G. phone Number 1-855-818-8863. I went online to get quotes for moving from NJ to Texas. All the quotes were over $5000. So I decided to move my self. I reserved a Budget rental truck and was ready to move on November the 5th. On November the 1st I received a Call from Ryan from American Van Lines and after going thru what I was going to move he quoted me  $2,096.95. this Quote was cheaper than  moving myself. Ryan also told me it would only take a week. On 10/31/2014 I received a call from Tanya from American National van lines to go over what I am taking. Tanya told me I have more stuff than originally quoted to Ryan and raise the amount of $2755. I still thought it was a good Idea that I would not have to load and to unload my belongings. the Movers were to arrive 11/03/14 per contract. On 11/04/2014 Most Valuable Movers arrived at 1035 Pm a day late. The driver came in at started to look around at my belongings. He told me I had more stuff than what was on the contract. I asked to see what he had. He had the 1st contract, I told him that was the old one. I showed him the second contract and he started to load the truck. at 235 AM they finished at locked all my belongings in the truck. The driver then started to fill out the paperwork and said to me I had more stuff and quoted me $5280. Told him I did not have that and he drooped the total cost to $4000. and Increase of $1245. I was stuck because I was leaving On 11/5 to go to Texas. On 11/07 I got a phone call from Nancy from Most Valuable Movers asking me if I was ready for my furniture and that they were ready to leave for Texas. I arrived in Texas on 11/09/14. I was told It would take a week to get to Texas which would put them there on 11th. My family and I had to sleep On air mattress and eat out. On the 10th I made a call to Most Valuable Movers and inquired the estimate time my furniture be there on the 11th. the dispatch said that the furniture is leaving that day. I told him that Nancy told me it was leaving on the 7th, He told me she was wrong. I then asked when he thinks it would be here and he told me it would take 3 days to get there. The dispatch gave me the drivers name and number  and said call him in a couple of days. The Driver name is Dan, I called Dan on the 11th and asked him what time he be here. He told me that he won't be in Texas till the Sat the 15th. I did not hear from the driver Dan on Sat. I called and called him and was not able to reach him. I decide to call Dispatch and they were able to get the driver and told me he will not be there till Monday the 17th. On Monday I received a call from the driver's wife (Christi) and was told they had to go to Huston and make another pick up and will not be there till Tuesday the 18th. On Tuesday I got another call from Christi saying there some issues and will not be there till the 19th. Now on the morning of the 19th I called both company and complained that we have been waiting and for over two weeks and had to wear the same clothes over and over and sleep on air mattresses. they told me they would look into it and will call me back.  Well they never did, that morning I received another call the the Christi and she asked me if I want the good new or the bad news, she started to laugh and told me they will be there on the 20th in the morning and she laughed.   On the 20th the drive did arrive and started unloading my stuff, there were extensive damage, Boxes crushed, dining room table chair broken, dining room table scratched, Queen size bed corner ripen and a tear in mattress box spring, small flat screen TV cracked. and glasses, pictures broke and much more. I took pictures of everything. As I unpacked I notice I am missing several boxes. I called the company and they referred me to put in a claim to CSI claim service. and make a claim. I feel I was taken and robbed.    .

Service cost: $4000

Most Valuable Movers were contracted to us by American National Van Lines and I would NEVER recommend either of their moving services! The Most Valuable Movers arrived late, hit our neighbors car with the moving truck, had us jump start the moving truck when their battery died (after we suggested they turn off their headlights and they did not), were over a month late in delivering our belongings and then damaged the majority of our furniture and boxes. There was over $800 worth of damage, the only consented to repay about $200 after multiple claims disputes. Once we signed the claim dispute it said in writing that we would receive a check from them within 45 days. It has been well over 45 days and we still have not received our claims check. Throughout the entire process there was no communication, we tried to call and would get no answer. At one point they even told us that our truck was on the way to us, 3 days later we still had not heard anything from the truck driver or company so we called again and they said that they must have mistaken our move with someone else's because our belongings were still in their warehouse in New Jersey! Unbelievably horrible service!! .

Service cost: $6000

PLEASE! AND I REPEAT PLEASE DO NOT USE THIS COMPANY NEEDS TO BE SHUT DOWN! What a nightmare! This was my first experience of using a moving company and last! NEVER AGAIN! I would not give them 1 star!! THEY NEED TO BE SHUT DOWN! Federal Relocation Services set us up with this company and should be ashamed of themselves. They are very careless company when our stuff arrived 2 weeks later than expected things were damaged and missing. Hidden charges that were not addressed on original contract. Complaints need to be filed with the better business bureau on this company and it needs to be SHUT down!

Service cost: $4500

Most Valuable Movers, INC 134 N. 10 St. Kenilworth, NJ 07033 and Most Valuable Movers 340 South Stiles Street Linden NJ 07036 are not a moving company anyone should do business with. We were originally given a price of $1,696.95. This price was based on a software the sales person (Kyle) used. Kyle told me the price would go down after the truck was weighed because I did not have any appliances. Every step of the process from the point of sale until we received our broken, damaged, and missing furniture and boxes was misleading. They were late by a couple days to pick up. They repacked our belongings after we spent a lot of time packing properly and charged us $400.00 for packing. We already bought moving boxes and padding for boxes. They stated we went over the weight and charged us another $600.00. They never weighed the furniture as they stated they would. Frank one of the managers I spoke with was going to get me a discount. That never happened! They don't tell you how many subcontractors your furniture will be changing hands with. The police pulled the drivers over and made them park the vehicle because of a broken head light. Boxes and Furniture were missing and a lot damaged. At the point of sale they told us everything is insured up to $15,750.00 full value protection. If you you don't take pictures of your belongings or have a receipt of purchase it is not insured. And it is only insured 60% of the weight of the furniture. They never weighed the furniture. I was missing the legs to my dining room table. The set cost me $1,000.00 and was brand new so I had a receipt and pictures but only was allowed reimbursment of $90.00 from their Insurance company (CSI) for everything. And I had a few pictures. The damage to all my furniture and missing products was about $2000.00.

Service cost: $2696

My question is why is this company still in business? My experience with Valuable Movers is horrible. The movers damaged the wall in my apartment while removing the furniture. I got 3 estimates for the wall as they requested but they never reimburse me for the damage. Almost every piece of furniture has some damage and all that they agreed to compensate me is $175.00. This was since Sept 14, 2016. After signing the Release Form in Dec 2016 I called the company at least 10 times re the $175.00. I was told on 3/10 that the check will be mailed to me. Now it is July 13, 2017 & I am still waiting. A few days ago I spoke to a rep. who told me she would check to find out why the delay in sending the check & she would call me back. I never received a call back. I will be filing a complaint about Most valuable Movers to all the regulatory
agencies in NJ.

Move size: 2 Bedroom Home Service cost: $3812

Ask to move a $10000 dining room table. Moved from Nj to orlando. Buffet table broken legs and mission a $420 chair. They were late. Unprofessional . Once they wrapped the table and put in the truck. Said I owed them $200 for tape and use of there blankets. I had no choice so I paid them. Once they delivered the table they only brought 7 of the chairs. Asked them about it they said oops. That the chair was so broken they didn't bring it with them. Then told me the insurance company would take of it. The insurance company agreed to settle for $12 . Unbelievable !! Do not ever use this company.

Service cost: $1200

(MVM): Most Valuable Movers, should stand for most valuable mistake.  First off they hounded me continuously with multiple emails and calling my cell phone. I filled out a brief application looking for professional movers on-line putting in my email and cell phone. Then the phone calls and emails started flying. I finally gave in and signed a contract with them. The price was very reasonable and again I learned "you get what you pay for". Three Columbians showed up at my door and then I knew I made a bad mistake. They wanted more money for loading the truck. We argued. I don't think either one of us understood each other. Finally after a mutual agreement they started to work. They were painfully slow. Finally all was loaded and off they went back to New Jersey. 14 days later which was the last day they had to fulfill the contract. Thankfully we planned ahead and brought some chairs and air mattresses. intermittently I would call them and plead and gripe for my furniture, but to no avail. When the truck showed up here in Florida two movers got off the truck. Again non-American. I was missing multiple possessions and numerous things were broken. I had to file a complaint form on-line with a 3rd party. They have 60 days to reconcile. I have no hope. Big time lesson learned. Please don't Mage the same mistake I did. .

Service cost: $2000

It took them 2 weeks to deliver my things from PA to IL. I have never been so rudely treated by customer service in my life! 
They are just concerned with the money and packing more things in the moving van. I had my price for my move raised 500 dollars at time of pick up due to "estimated weight being more than previous estimated" and then they would never call me back when I asked when my things were going to be delivered!!
I move all over the country for my job and I have never had such a terrible experience in my life! They were extremely unprofessional and rude toward a paying customer and it is not worth the hassle! pay more somewhere else and get better service. This is not the company to use. 
I still haven't received my things. Everytime I talk to someone I get a different reason why it's late and a different time to when it will arrive. 
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Service cost: $1575