Standard Van Lines

Do Not trust them to follow through

Absolutely DO NOT work with this company! We booked our move 8 months in advance, paid our deposit through Zelle (that should have been my first clue) not to work with them. It was about 2 weeks before our move date and WE called them and they said they weren’t able to find movers… what? We’re you not going to call and let us know. What the heck? I was so mad, the lady told me we would be getting a refund. Well that was over 2 months ago. I have called almost every day and they say we are backed up. NO one calls me back or emails me back or anything. Please take this as a caution and DO NOT work with them! They are just scammers.

CROOKS

we were promised experienced movers with “White Glove” treatment.Uspro Movers showed up-They had a 26’ truck. no moving pads, other items already in the truck. we had 2 full 10x15’ storage units. USPRO lied to us re: business, wouldn't provide ID or business lic. We sent them away. Standard would not return calls or email and just stole our $, Never apologized or tried to provide another mover. I ended up reporting them to VENMO and US PRO to the DOT. - THIS IS THE FINAL EMAIL I SENT TO STANDARD WITH NO RESPONSE - I sent the below email to you 5 days ago. I have not received any acknowledgement that this is under review.

At this point I am questioning whether your business is a legitimate business conducted to help people during the move of their property from one point to another.

I have contacted the Venmo Customer Service to let them know of this potential fraud.

I am in the process of filing a Police Report with the Nashville Police Department (where the theft of our property was attempted and the address associated with the Venmo account you were paid from), the Raleigh, NC Police Department (where the moving truck is from and the USpro moving company is registered as a…

Scam, that's all there is to it.

I made a reservation and decided to cancel it just a few hours later - well within the allowed time for a refund. From here, I'm going gloss over the hilarity behind repeated calls over and over until I picked up, harassed for a reason why I'm cancelling, and hearing a voice in the background "coaching" I guess, but really the guy was just criticizing me. Really, it was amazing.

Shortly after being hung up on when they realized I really really am canceling, I got an email from customer service saying I'd have a refund in 30 business days. That was toward the end of November, and still nothing. My emails and calls have not been answered. So I'll update here for everyone if I do get my deposit back; however it seems I'm going to be following in the footsteps of others and sending this to my lawyer / filing a complaint everywhere possible.

Lessons learned: Read more reviews, and never give a deposit that's not on a credit card.

Customer Service is a JOKE

Beware of CATFISHING!!!

They were absolutely amazing when I called and they quoted me over the phone (completely off). Their professional never came out to confirm the price. They changed my pickup date 3 times causing me to reschedule my flight.

Then they dropped off the planet. Handed me over to a company that picked up my stuff, doubled the cost and then refused delivery for 3 months!

I finally had to fly to New Jersey to pick up my stuff and drive it across country myself!

Save yourself the headache, just don't trust the pretty talk up-front.

They start out nice, but then....

We canceled our contract within the 72 hour limit stated on the contract when we discovered they are a broker, not an actual movers. You can verify yourself by looking up their DOT number. They turned mean and kept our $1500 deposit. They ignore all calls and emails. Stay away. Move yourself or pay for a more reputable company.

Avoid at all circumstances!

DO NOT USE! WILL OVER CHARGE! Had a horrible experience with Standard Van Lines out of Florida. Had a move from Washington State to North Carolina. I went to a website to get a quote for moving from companies. Standard Van Lines kept calling me and doing the typical high pressure sale approach. They gave me a ridiculous low offer of around $3,000.00 tomove from Washington to NC. I knew it was too good to be true cause I a m not an idiot, but I bite.

First the wanted a security deposit upfront and which went from around 1500 to around 2200 due to some BS. Standard Van Lines is not the actual mover and just a broker. The contractor mover shows up for my 3 bedroom home and now wants an additional nearly $5000.00. They load my stuff into 26ft van.

I get to North Carolina the movers do not show up on Dec 10th, 2021 as agreed and then get less than 24 hours notice they are arriving. Can't take off from work the next day under the short notice and they now charge me a $500.00 overnight fees. Now, my goods are somehow on a Semitruck somehow despite loading on a 26ft Van and the Semi cannot make it into the facility.

Gets better, now I have to rent an additional truck out of my own…

We Got SCAMMED!

We got a quote from them, looking at it closer they had changed some of our sizing. We called back and they promised a whole truck if we paid another $1000.00 which we stupidly did! The movers came and filled 1/2 of a UHAUL, they didn't get the information that it was a whole truck. They said they could fill the whole truck, but it would be another $4,000. We should have refused service and moved it ourselves with a UHAUL. Our stuff went to a storage unit in California, and we got it 6 weeks later. Our shelves were dented and unable to open, and some of our things were broken. We received someone else's tax records and bathroom supplies. They take advantage of a already stessful time. When we called to complain, they hung up on us. Go with another company! We have sent them letters and emails, but they won't respond.

SCAM SCAM SCAM

This company is complete garbage. I spoke with Dustin Ross about my move and he told me that it would cost $3000, that I could add up to 500 additional pounds of inventory without the cost going up, and that the movers would disassemble and then reassemble my furniture (including bed and kitchen table).

Well, all of that was a lie. DO NOT DO BUSINESS WITH DUSTIN ROSS, HE IS A SCAM ARTIST.

The movers showed up a week late. By the time the made it, I had already moved and had to have a friend there to oversee the pickup. The movers showed up, loaded everything, and left. She did not sign any documents. Then the next day, I got a bill for DOUBLE the initial quote.

This was on January 4, 2022, and I still don't have my stuff (today is January 20). I have been trying to work something out with the carrier since they're the one who have my belongings. I spoke with Standard Van Lines several times, and they were enormously unhelpful and rude (especially Angelica). Essentially telling me that this was no longer their problem.

They are only in it to get your deposit, and they will sell you lies to get it. DO NOT USE THIS COMPANY.

I have filed a federal complaint against them, which…

Re-think before hiring these movers!!!

If you are moving, BEWARE!!!

AVOID USING THESE CARRIERS BELOW….

Standard Van Lines

2260 Palm Beach Lakes Blvd, Suite 212

West Palm Beach, FL 33409

US DOT: 3522328 MC: 1169599

Stop and Move LLC

21 Edgewood Street

Tenafly, NJ 07670

US DOT: 2839735 MC: 950924

Elite Pro Movers INC

4600 N CUMBERLAND AVE UNIT 103

CHICAGO, IL 60656

US DOT: 3754212

Short version of my story.

I hired Standard Van Lines for my move to Arizona. Standard Van Lines quoted me an estimated value of 500cf. They contracted out my move to Stop and Move. Stop and Move contracted out my move to Elite Pro Movers. On the day of my move, I was quoted a new estimated value of 1765cf. I disputed this estimated value and the driver informed me nothing will be loaded until the new contract is signed and I pay a partial payment. I called Stop and Move and they said the same thing. This is one day before I am to vacate the house so the new owners can move in.

After repeated unanswered calls, my items arrived 16 days after the delivery date they provided. When they arrived, I told them I wanted to measure because I knew I didn’t use 1765cf. They said I had to sign a document stating that I used 1765cf…

Read Your Contract

READ THE CONTRACT! I will never work with this company or another broker ever again. Hired them to move our stuff across country. They provided a quote, and a tentative pickup date. They rescheduled the pickup 3 times, pushing us out 4 weeks!

The movers they outsourced and quoted us an entirely different price at pickup. The took our stuff in the opposite direction to a warehouse where it sat for 4 months! They refused delivery and told me that if I wanted my stuff I would have to go get it.

During those 4 months, when I would call for an update, they would put me on hold and never pick up. Promise to call me back and never do. They were rude and passed me around from rep to rep with no updates and no help. They lied about their owner. I am almost positive if you did enough research, the positive views below are all paid for! But that is just a guess based on their lies and deceitful ways to get your money!

Read the contract!! They get away with this because their deliveries are estimates only with NO TIME delivery. They can hold your stuff as long as they want and they will!!!!

WORST EXPERIENCE OF MY LIFE

ALL POSITIVE REVIEWS ARE FAKE.

WORST Experience. Standard Van Lines made my life a living hell. They are just brokers and set you up with a random moving company last minute days before the move.

They set me up with the WORST moving company "Brooklyn moving".

The moving company lost 1/3 of my furniture, they lost three mattresses, one box spring, a bookcase, a dinning room chair, two boxes; and delivered 1/3 damaged: Broken elliptical machine, broken frames, broken dishes, broken wooden bed, broken wooden TV stand. They also lost the screws to my TVs making them unable to stand up.

Standard Van Lines just wants your deposit and don't care who they hire to do the work.

They also delivered two months late.

Don't use them. Save yourself the heartache, stress and money by choosing someone else.

Terrible - go elsewhere

My moving experience has been, by far, the worst transaction I’ve ever made in my life.

It started off by being late when the salesperson with Standard Van Lines I spoke to told me that everything would definitely be picked up by a certain date so that I could book a flight. Turns out after I complained when they were late, customer service told me they never should have said that as they can’t guarantee pick up dates. So I wasted money on a flight, and the movers came about 8 days later.

The next issue was that when the movers with Non Stop Moving finally did come, we came to find out that the salesperson botched my inventory by putting smaller items when the items should have been bigger (for example – I told him I had 20-25 plastic bins. He put those as small boxes, which is more than twice as small). This along with other mistakes caused my inventory cost to go from $3,900 to $6,200.

When Non Stop Moving moved my belongings into the new house, as I’m unpacking I found that a bag of custom clothes were stolen, along with all of my watches that were in a watch box (which was taped up inside of one of the plastic bins – meaning someone went through my stuff). When I brought…