Standard Van Lines

Over charged- gave me one price then after dn payment increased it by factor of more than twice,(they farm out your move), lied about everything (said would have professional movers-they picked movers off the street; cashed a ck that they said wouldn't -took 2 months for money to be returned; their billing dept will never answer phone r return a call af leaving a detailed message ; customer relations is a joke, they do not help you if they ever do answer the phone.

Had evidence that they cashed and tried to keep money that they were not due, had to get BBB involved to put some pressure on them and it still took 2 months, had every excuse they could make up--mail stolen, mail lost, in the mail but slow-etc.etc.

Lied about no cost to move item upstairs, lied about 2-3 movers-actually had 1 + driver, lied about delivery time, pick up time and drop off times.

Salesman Chris Morris lied and kept lying, as I found out--do not deal w/this person, the worst----he will say anything and then you find out it was all lies, untrue words come out of his mouth constantly. Could go into greater detail but hope this gives you the idea of what kind of company this is--the worst.

Seriously, do not deal with this company, they are the worst

Move size: 2 Bedroom Home Service cost: $7600

I had originally sent a deposit over Zelle to Standard Van Lines in July 2021…after doing a little more research I found a cheaper alternative and cancelled my reservation within the terms of the contract and was sent a confirmation I would be refunded my deposit. After countless unanswered phone calls and emails I had posted reviews about my negative experience when I was immediately contacted by the company threatening to withhold my deposit for the reviews and I removed them all. I was then finally sent a check at the end of October with directions to contact their customer service department which I did and was told to wait at least 2 hours before depositing. Upon trying to deposit my refunded deposit check at Bank of America where I am also a customer they informed me the account had already been closed for several weeks. Bank of America then opened a fraud case against Standard Van Lines but unfortunately this company is aware of all the loopholes with using Zelle. I have also filed complaints with US DOT, FBI internet crimes, West Palm Beach Police department and FTC. I will most likely never get my deposit back but I am lucky I did not keep my reservation and potentially lost all of my belongings as well.

Move size: Studio Service cost: $1153

I made a reservation and decided to cancel it just a few hours later - well within the allowed time for a refund. From here, I'm going gloss over the hilarity behind repeated calls over and over until I picked up, harassed for a reason why I'm cancelling, and hearing a voice in the background "coaching" I guess, but really the guy was just criticizing me. Really, it was amazing.

Shortly after being hung up on when they realized I really really am canceling, I got an email from customer service saying I'd have a refund in 30 business days. That was toward the end of November, and still nothing. My emails and calls have not been answered. So I'll update here for everyone if I do get my deposit back; however it seems I'm going to be following in the footsteps of others and sending this to my lawyer / filing a complaint everywhere possible.

Lessons learned: Read more reviews, and never give a deposit that's not on a credit card.

Move size: 4 Bedroom Home Service cost: $3388

This company is complete garbage. I spoke with Dustin Ross about my move and he told me that it would cost $3000, that I could add up to 500 additional pounds of inventory without the cost going up, and that the movers would disassemble and then reassemble my furniture (including bed and kitchen table).

Well, all of that was a lie. DO NOT DO BUSINESS WITH DUSTIN ROSS, HE IS A SCAM ARTIST.

The movers showed up a week late. By the time the made it, I had already moved and had to have a friend there to oversee the pickup. The movers showed up, loaded everything, and left. She did not sign any documents. Then the next day, I got a bill for DOUBLE the initial quote.

This was on January 4, 2022, and I still don't have my stuff (today is January 20). I have been trying to work something out with the carrier since they're the one who have my belongings. I spoke with Standard Van Lines several times, and they were enormously unhelpful and rude (especially Angelica). Essentially telling me that this was no longer their problem.

They are only in it to get your deposit, and they will sell you lies to get it. DO NOT USE THIS COMPANY.

I have filed a federal complaint against them, which is currently pending. I highly suggest others who have had issues with Standard Van Lines do the same. You can do so by going to this website: https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint#:~:text=If%20you%20feel%20you%20have,Monday%20through%20Friday%20Eastern%20Time.

Move size: 2 Bedroom Home Service cost: $6000

DO NOT USE! WILL OVER CHARGE! Had a horrible experience with Standard Van Lines out of Florida. Had a move from Washington State to North Carolina. I went to a website to get a quote for moving from companies. Standard Van Lines kept calling me and doing the typical high pressure sale approach. They gave me a ridiculous low offer of around $3,000.00 tomove from Washington to NC. I knew it was too good to be true cause I a m not an idiot, but I bite.

First the wanted a security deposit upfront and which went from around 1500 to around 2200 due to some BS. Standard Van Lines is not the actual mover and just a broker. The contractor mover shows up for my 3 bedroom home and now wants an additional nearly $5000.00. They load my stuff into 26ft van.

I get to North Carolina the movers do not show up on Dec 10th, 2021 as agreed and then get less than 24 hours notice they are arriving. Can't take off from work the next day under the short notice and they now charge me a $500.00 overnight fees. Now, my goods are somehow on a Semitruck somehow despite loading on a 26ft Van and the Semi cannot make it into the facility.

Gets better, now I have to rent an additional truck out of my own pocket to move my belongings in a Walmart parking lot to my apartment a few miles away. And I have to pay an additional 300.00 dollars for the additional movers. In the delivery driver whom was completely different from the pickup driver naow.charges.me roughly $5,500.00 additional and he even told me that Standard Van Lines was doing something fishy. So in total, my estimate of about $ 3,000.00 went to about $13,000. Do not use them period. Horrible company in my opinion.

Move size: 3 Bedroom Home Service cost: $12278

ALL POSITIVE REVIEWS ARE FAKE.

WORST Experience. Standard Van Lines made my life a living hell. They are just brokers and set you up with a random moving company last minute days before the move.

They set me up with the WORST moving company "Brooklyn moving".

The moving company lost 1/3 of my furniture, they lost three mattresses, one box spring, a bookcase, a dinning room chair, two boxes; and delivered 1/3 damaged: Broken elliptical machine, broken frames, broken dishes, broken wooden bed, broken wooden TV stand. They also lost the screws to my TVs making them unable to stand up.

Standard Van Lines just wants your deposit and don't care who they hire to do the work.

They also delivered two months late.

Don't use them. Save yourself the heartache, stress and money by choosing someone else.

Move size: 3 Bedroom Home Service cost: $5900

I contacted Standard Van Lines in September 2021 to help make moving arrangements for a elderly family in NY on welfare and unable

Standard required a deposit to put together a proposal. I gave them my personal check by email.

When I did not get a call back, I called

They took the info and said they would send contract which they did send. I spoke to their agent few days later and they said they did not have a mover in NY available until some time in the future. They agreed to allow me to find another mover. Thank I found another moving company for the family and Standard said they would not process my deposit check and cancel our arrangement.

Checking with my bank I seen where my check was cashed by Standard Van Lines

I called their customer service and she apologized and said they would send a refund. Concerned I asked for that refund promise be in writing. She sent the promise to refund in writing right away.

5 months later, 37 telephone calls, 49 emails, 5 of these inquires and 5 letters, still no refund or response

When I call I am put on hold with no one ever coming back or referred to accounting who never answer

All I want is the lousy $589 I paid in good faith

Why can Standard meet their promise and responsibility?????”

Move size: 3 Bedroom Home Service cost: $589

We were promised experienced movers with “White Glove” treatment.Uspro Movers showed up-They had a 26’ truck. no moving pads, other items already in the truck. we had 2 full 10x15’ storage units. USPRO lied to us re: business, wouldn't provide ID or business lic. We sent them away. Standard would not return calls or email and just stole our $, Never apologized or tried to provide another mover. I ended up reporting them to VENMO and US PRO to the DOT. - THIS IS THE FINAL EMAIL I SENT TO STANDARD WITH NO RESPONSE - I sent the below email to you 5 days ago. I have not received any acknowledgement that this is under review.

At this point I am questioning whether your business is a legitimate business conducted to help people during the move of their property from one point to another.

I have contacted the Venmo Customer Service to let them know of this potential fraud.

I am in the process of filing a Police Report with the Nashville Police Department (where the theft of our property was attempted and the address associated with the Venmo account you were paid from), the Raleigh, NC Police Department (where the moving truck is from and the USpro moving company is registered as a business and has an address) and the West Palm Beach, FL Police Department (where the address of your business on the contract is located).

If I do not hear back from you regarding some type of solution to this issue, I am going to notify the Better Business Bureau in all 3 states.

I also plan on giving those police reports to the Federal Department of Commerce, the Department of Transportation and The Fraud Department of the United States Department of Justice.

This crime encompasses several states – Florida, Tennessee and North Carolina and utilizes intrastate commerce.

At this point I am still hoping that your company is not involved in this crime and that I will not have to pursue further paths and possible litigation.

I would like a fair resolution to this issue. I am willing to spend money for the prosecution of this crime. I am not going to drop the theft of my money.

I would hate to think other people may fall for this scheme and it would not sit well with me to know I sat back and did nothing to try to curb this possibility

Move size: 3 Bedroom Home Service cost: $1800

READ THE CONTRACT! I will never work with this company or another broker ever again. Hired them to move our stuff across country. They provided a quote, and a tentative pickup date. They rescheduled the pickup 3 times, pushing us out 4 weeks!

The movers they outsourced and quoted us an entirely different price at pickup. The took our stuff in the opposite direction to a warehouse where it sat for 4 months! They refused delivery and told me that if I wanted my stuff I would have to go get it.

During those 4 months, when I would call for an update, they would put me on hold and never pick up. Promise to call me back and never do. They were rude and passed me around from rep to rep with no updates and no help. They lied about their owner. I am almost positive if you did enough research, the positive views below are all paid for! But that is just a guess based on their lies and deceitful ways to get your money!

Read the contract!! They get away with this because their deliveries are estimates only with NO TIME delivery. They can hold your stuff as long as they want and they will!!!!

Move size: 3 Bedroom Home Service cost: $8500

Absolutely DO NOT work with this company! We booked our move 8 months in advance, paid our deposit through Zelle (that should have been my first clue) not to work with them. It was about 2 weeks before our move date and WE called them and they said they weren’t able to find movers… what? We’re you not going to call and let us know. What the heck? I was so mad, the lady told me we would be getting a refund. Well that was over 2 months ago. I have called almost every day and they say we are backed up. NO one calls me back or emails me back or anything. Please take this as a caution and DO NOT work with them! They are just scammers.

Move size: 1 Bedroom Home Service cost: $1100