Standard Van Lines

Beware of CATFISHING!!!

They were absolutely amazing when I called and they quoted me over the phone (completely off). Their professional never came out to confirm the price. They changed my pickup date 3 times causing me to reschedule my flight.

Then they dropped off the planet. Handed me over to a company that picked up my stuff, doubled the cost and then refused delivery for 3 months!

I finally had to fly to New Jersey to pick up my stuff and drive it across country myself!

Save yourself the headache, just don't trust the pretty talk up-front.

Move size: Studio Service cost: $5500

CONSUMER BEWARE !!!! This company never operated as a broker they stated to me that they were a full service moving company. I asked all the right questions and lie after lie they assured me to transport my furniture and cars from California to Texas at a rate of 4200.00 to rush me to sign a contract to lock in a rate that won’t change and taking 800+ upfront towards my move . I️ double checked daily to see when my cars would be scheduled and at that time I️ found out that this company was not full service but a broker that could not guarantee a price for my cars because they were a separate company I️ ended up paying more for my cars and pushed off when I️ called standard movers back to discuss the lies they told to get me to sign the contract with them But received no help nor answer . Secondly on the day of my move the movers never showed and never called until I️ called them repeatedly to which they said there was nothing they could do after the truck was involved in a “accident” but come the next day causing me to lose the flights for my family (460 dollars) for my job relocation and I️ had to repurchase flights at the last minute costing us around 600 which the moving company stated by recorded line that they would take off the total cost of my move . The next day the driver called and stated they had no idea about the credit to my account and to call the company and they were on their way which was also recorded …at this point our cars were gone ( thank god for trackers and gps ) I️ called back to the office and received no answer , the driver never answered again and no one ever showed ! I️ was forced in one day to hire local movers (500 dollars) and find a storage (350 dollars) to house my household goods and get to Texas for my job and my cars (thank god that contractor turned out to be honest and told me about the brokers). Every time I️ called standard they never answered until days later telling me that I️ canceled my move by asking about the credit promised to me by recording by both the agents at standard and the moving company . The manager screamed at me when I️ asked for a full refund stating that I️ would receive nothing because I️ cancelled which is not the case I️ never stated the word cancel nor that I️ didn’t want the service anywhere in any conversation with anyone at any point in any conversation. Standard falsified the cancellation to take my deposit because that is their scam .. they mis-schedule pick ups on purpose and then state you cancelled . I️ received an email stating this lie and called again to request my refund and let them know they are soliciting business under false pretense when you google them they literally have stolen US STANDARD movers company !! The logo the emails and correspondence are all the same to trick you into believing the reviews online that ARE NOT FOR THEIR COMPANY THEY ARE NOT US STANDARD. They also have employees write fake reviews .. standard has cost my family thousands in recouping of damages and last minute furniture rentals and refuse to refund me my money ! The night mare they have put us through is unbelievable ! Do not do business with this company ! No matter what they say they are not movers but brokers who lie to get a upfront deposit by Zelle and work the system in their contract for you to lose every single dime .. I’m contacting a lawyer and the federal agencies for transport after seeing so many complaints in the Florida area against their company and found groups on social media involved in lawsuits .. it’s sad to see people knowingly take from innocent families this way only positive is that I️ have my belongings that could have been held for ransom , damaged or lost like the other cases I’m

Now aware of … PLEASE BEWARE

Move size: 2 Bedroom Home Service cost: $4200

I spoke with Vince and got everything set up. He sent me several contracts that I wouldn't sign or do anything with until I had a price I was comfortable with paying. I got the contract, signed it for the correct price and and knew the moving date was on the 30th of September as we closed on our house on October 1st and had to give immediate possession to the new owners. I reiterated this multiple times to Vince that we had to be out on the 30th of September, no ifs, ands or buts. Spoke with a manager who tried to jack.up my price prior to pick up and move day and confirmed the 30th as the move day. Then on the 30th I called tonfind out when the truck would be here and they said oh it wont be there until tomorrow the 1st. I said that isnt what I agreed to. Shawn said well you signed the contract and since you did that there is nothing we can do as there is a 2 day window and they will be there tomorrow honoring the contract you signed. I asked to speak with a manager and was on hold for about 10 minutes. A woman gets on the phone and says give just a moment to get your file up. Waited on hold about another 5 minutes before I think her name was Sara got on the phone. She told me why would you sign the contract without reading it and since you did they will be there tomorrow on the 1st like the contract states. I said this not what I agreed to as Instated I had to be out on the 30th of September so why would I ever agree to a date after then if I stated over and over Inhave to be out by the 30th no later. Sara said well you signed it and it is a binding contract and its not there fault that I signed it. I asked to speak with someone above her and she said there is no one above her other than the CEO/President. I asked to speak with them and she said who do you know that would get them on the phone with you. She said if you had a problem with walmart are you going to talk with Mr. Walton and I said no because he is dead. She said well what about the owner and said no they will not get on the phone. She is the highest I can speak with and until Incalm down and talk to her like an adult not a 2nd grader she was going to note the account and hung up on me. I called back but they forwarded me to voicemail every time. I called Vince to gigure out how he could put the 1st when I precisely stated I have to be out by the 30th but he would not answer the phone and it went to voicemail. I hung up and called back and low and behold this same sara answered and what can I do for you Mr. R****, as I stated you signed a contract and that is it and they will glbe there tomorrow. I said you all mislead me and connived me to sign your contract and and changed the date from the 30th to the 1st. She said no one did that and we cant help that you cant read. She then stated Ryan to whom I never spoke with is who transferred me to her which is false I never spoke with a Ryan, Inspokenwith a Shawn. She said well mow your lying as he is 5ft from me and said he is who sent you to me. I said you full of S**t as I never spoke with a Ryan only a Shawn. She said well I can see how thisnis going to go and said yes your right as she kept trying to talk over me and interrupt me trying prove my point. Very sad customer service. I would recommend just renting a Uhaul and doing it yourself as it is a whole lot cheaper and you can take care of your own stuff as these people do not care about you or your property. A few minutes later Sara called back and said I just need to know if we are still moving you or not and if I should cancel the movers. I said obviously I paid the down payment and need them now so yes they are going to move me. Since you all screwed me over on the day I dont have a choice but to wait until tomorrow now do I and then I hung up. I would highly recommend doing you due diligence and reading reviews and checking backgrounds on all the companies your thinking about using but one thing is for sure it is cheaper to do it yourself using Uhaul or something like that even though it can be grueling and back breaking work it migh. e better. All these companies care about is money and screwing people over. I will be aasking for a refund or discount as they have totally screwed up my move and my closing on my house. Please read and check out companies before signing anything and make sure you reciew and check pricing and dates before signing.

Move size: 4 Bedroom Home Service cost: $5800

Beware of Standard Van Lines bad business practices. Have had quite a few cross country moves completed with others but dealing with this company was the worst. Summary of my experience is below but before you give this company one cent, please note the following:

- Despite the 4+ star ratings on this site, they have a very poor rating with the BBB. Please look at the BBB site before you decide to do business with them.

- Based on my experience, I can not believe the positive reviews are real.

- The organization that regulates the long haul moving industry (Federal Motor Carrier Safety Administration) indicates that Standard Van Lines has a large number of complaints filed against them and would not endorse doing business with them. Seven days into 2022 and they already have 4 complaints filed against them.

- Please visit fmcsa.dot.gov and look up Standard Van Lines in their search tool - Check registered movers database (https://ai.fmcsa.dot.gov/hhg/search.asp?) to see the list of complaints before you decide to do business with them.

My experience:

Paid deposit for move of storage unit California to Dallas

- Contract terms provided a cancellation window of 72hrs from date of deposit for refund. Additionally, there was a clause in the contract that stated no refund if pickup was within 5 days. - Notified by Standard Van Lines on 12/9 of the carrier assigned to my move. - Upon further investigation into the company assigned, learned that they had less than 2 star ratings for all reviews in 2021 on the site that Standard Van Lines (Robert) recommended (www.mymovingreviews.com) that I use to check the quality of the movers. - Also learned that the company assigned to the move has a large number of complaints registered with the Federal Motor Carrier Safety Administration (FMCSA). The organization that long haul moving companies must be registered with. - Per FMCSA, the company assigned has a history and track record of hostage complaints where they pick up your items and demand a higher price for delivery. - The FMCSA agent on the phone recommended not doing business with this carrier due to the large number of complaints and seemed to imply that there were other investigations related to this company also but was not clear.

- Sent an email requesting the move be canceled due to my findings and concern of having my items picked up and then held while demanding more money. Requested to have my deposit refunded. Standard Van Lines refused but offered a different carrier and upon looking into that carrier, their complaints were just as high with FMCSA as the previously assigned carrier.

Thank you for the additional input but we need to clarify some things for accuracy:

- Regarding the complaints are due to a company with a similar name:
It is true that there was a company with a similar name in Florida (US Standard Van Lines). However that company went out of business in mid 2021 per your conversation with me and their site is no longer active so you can note at least that the complaints filed in 3rd and 4th quarter are against Standard Van Lines should be accurate. Additionally, in the complaints submitted through the BBB, not any of your responses indicate that you are not the correct party for the complaint. You have earned your the rating with the BBB through bad business practices not because people have you confused with a different organization

- Regarding my issue and the cancellation window:
If I need to post the contract in this space I can but I did cancel within the 72hr window in the contract as soon as I learned that my move has been assigned to a carrier with a track record of holding customers items after pick up and demanding more money for the move. As for the several attempts verbiage in your response, to be accurate, you offered one other option with a moving company with a track record just as alarming as the first. Not willing to be lured into a scam that you appear to be complicit in and losing even more money.

Not sure why others having bad ratings is relevant. Standard Van Lines are doing bad business.

Move size: 1 Bedroom Home Service cost: $2100

We called within6 business days to change the moving date to ask to change our pick up time frame, they never called back. We called the next day, and were told that because we were within 5 business days we had to pay a $1000 fee because the truck was already on its way. They were incredibly rude, offered us a $500 discount on the fee, even though it was their fault for not calling us back. When we asked to speak to the manager, they threatened us that we would have to pay the full $1000 if he was made to get on the phone. They already had our deposit, so we had no choice but to pay the $500 cash. Their sales reps are very accommodating but once you sign a contract with them, they are TERRIBLE to work with. We will be filing an official complaint with the Better Business Bureau. DO NOT HIRE THEM!

Move size: 2 Bedroom Home Service cost: $4500

First time using a moving company.

Let’s start from day one the man that took my estimate (apparently totally wrong) was ok

Company is completely unorganized could not get straight answers from anyone

They didn’t show up the first day called 3 hours late to tell me they can’t come but will at 10am the next day

Day two I call At 9:40am to get a time and after 10 mins on hold get told they will be out at 2pm at 2 pm I call and am told they are on their way should be another hour ok. I call at 4:30 like ok what’s going on I get a call from the movers telling me they are two hours away ok so now they won’t be here till 7pm the man obviously is trying to make me reschedule but I can’t at this point they arrived at 6 so they were only an hour away the driver had a bad mood from the beginning telling me he had to charge extra for every little thing

The man gets half my stuff loaded up in the truck and tell me the whole load will cost $2000 more then estimated I was quoted $3000 we started arguing the price I called the company (closed because it’s 8) get ahold of Sara who was rude but I was angry still no excuse to talk to a customer like then the man told me that a certain amount of the truck is X amount cubic foot I go that doesn’t sound right so I get my tape measure to figure it out myself and he closed the back of the truck and wouldn’t let me measure then just says I’m not doing it and starts off loading my stuff and dropping a fragile box full of china dishes (broken now) then leaves all my stuff in the driveway ($5000+) of tool and drives away this is so insane NEVER EVER USE THIS COMPAMY!!!!!

Move size: 3 Bedroom Home Service cost: $3000

Do NOT use Standard Van Lines located in West Palm Beach FL. The salesman—Justin—lied. Our experience was the same as others. Justin will give you the quote, want the deposit via PayPal—don’t do it—then the move date gets changed, and then a contractor shows up and wants twice as much. Justin had told us that the same crew would drive to our destination without a delay in delivery. Nope. Besides twice the price, they not would deliver for 15 days. I sent the movers away because of fear of them loading our belongings then saying we owed more. He would not give me the final price until they had loaded. Of course, Justin would not answer his phone and we could not reach anyone at Standard. I had no choice but to turn away the contractors because the price was not final until they loaded. Horrible experience—they will not respond to our calls now.

Move size: 1 Bedroom Home Service cost: $2600

Never again. Do not even put yourself through the hassle. Everything started off great with their customer service, we specifically went through [NAME EDIT]. We scheduled to have everything packed up and moved by their company. He told us our quote was based on inventory. This was completely false. They contracted our move out through a third party (even though they act like it will be their company doing the move). The first problem was that the movers showed up 24 hours ahead of schedule (even though Standard Van Lines called us the day before giving us a date of arrival). Second, Turns out it was based on the space used on the truck, causing us to owe over $5,000 more on pick-up than originally discussed. In addition, the movers that came claimed that they had no idea they were supposed to be packing stuff up. They claim that the wardrobe boxes were what took up the most space (why wasn't this accounted for when you knew you were packing up a full house, including closets). Once we found this out, we immediately called customer service and were directed by [NAME EDIT]. [NAME EDIT] initially seemed like she wanted to help, however, once I began asking questions - she and [NAME EDIT] have completely gone ghost. They didn't take digital payments (as they said they would) and no one is responsive to emails. We were told it would be a direct move and were told our things left their contractors warehouse 2 weeks ago. Well - turns out our stuff has supposedly left just last week. We haven't heard a thing from Standard Van Lines, and have no way of tracking our items. I have never dealt with anything like this in my life. Save yourself the hassle if you can.

Move size: 2 Bedroom Home Service cost: $10000