Shleppers Moving & Storage

I would like to preface this review by saying that I normally do not provide any feedback publicly, however, in this case I feel compelled to provide some feedback which may benefit others. My husband and I have moved no less than ten times both domestically and internationally over the past twenty years. This is the first time we have had multiple issues with a moving company. We chose Shleppers for our move from Manhattan to San Francisco in June 2022. Below are the issues we experienced with Shleppers:

1. Poor quality packing and handling –

• At least four pieces of our furniture were not properly wrapped/protected with blankets, especially around the corners/edges and consequently severely damaged (I have attached some photos).

• We had many paintings, which were not properly packed, which resulted in the frames being scraped and dented.

• We had to remind the packers more than once to be careful with certain pieces which are fragile and irreplaceable. In one example – they did not bring enough lamp boxes but wanted us to trust them to take the items loose to the warehouse “where they would be packed properly.” We had to insist that they somehow find a way to pack these items before loading into the truck.

• We noticed that one large piece furniture when loaded into the truck did not have the corners/edges properly protected. They promised to rewrap it properly in the warehouse (which based on the damage visible on delivery never happened).

2. Lack of general care and consideration –

• They did not provide any floor protection.

• During the packing, despite being warned about the weight and difficulty of moving a specific heavy console base, the team leader Garcia managed to scratch our hardwood floor while trying to move it on his own and did not seem to care about what he had done.

• On completing the packing out, they left behind all the empty tape rolls and their rubbish.

• The same team leader splashed a pink colored drink on our window ledge and wall and left the messy stains behind without saying anything. I saw it with my own eyes.

3. Cost

• Following their initial survey, they (Derek, our sales consultant) provided us with a binding lump sum price for the move. Unfortunately, on the day of the move, the team leader told me that the estimator had forgot to include six wardrobe boxes for my clothes, plus some “China boxes.” These extra wardrobe and China boxes cost us an extra $2,100 which they demanded payment on the spot in full – this was approx. 20% above the original lump sum agreed price.

• Buyer beware – they deliberately understated the cost and then on the day, after finishing the packing, they surprised us with this additional cost. At this time, we had no other options but to pay.

4. Final balance and delivery –

• The packing and loading occurred on June 23, and their estimated delivery was between July 1 to July 16 with the final balance due on the FIRST day of the delivery window (which would have been July 1).

• On June 28, we were told that our shipment would be delayed leaving NYC and not arrive in SF until after July 16. Since I was planning to be away for the summer and would not be able to take the delivery after July 18, I insisted that Shleppers deliver my shipment before July 18. In the meantime, they insisted I would still have to pay the remaining balance on July 1 – before my shipment was even re-loaded on the truck and made its way to California. Only after insisting that given the revised delivery window and the fact that our shipment would not even be re-loaded until July 4 or July 5 did they relent and delay the final charge until July 4th.

5. Final comments –

• Many firms want 50% up front on packing with the balance due on delivery – Shleppers is not such a firm.

• If using Shleppers be sure to take out third party insurance to cover any damage.

• Our recommendation would be to consider other providers and avoid all the issues/challenges which we suffered.

Move size: 2 Bedroom Home Service cost: $13000

The movers were entirely unprofessional. The salesperson agreed to certain conditions, including moving our new washing machine. We also did a FaceTime call prior to him providing an estimate so he was 100% aware of the amount of boxes that would need to be moved. On the day of the move, the movers acted like they didn’t know the washing machine needed to be moved and that they could do it for us as a favor, even though it was clearly stated on their checklist. The supervisor of the crew complained the entire time about the amount of boxes and the time it would take to pack and move everything. They damaged several items during the move, including breaking a TV. The claim will only cover $.60 per pound for each damaged item, which won’t even cover the cost of tax for a new TV. And to add insult to injury, they took drinks from my refrigerator without asking, even though I had bought several bottles of gatorade and water for everyone. Save yourself the grief and find someone more reputable.

Move size: 4+ Bedroom Home Service cost: $8000

They went through my stuff after the move even though we did not authorize it and stole money/ went through my passport documents holder and crumbled those papers including social security and other personal valuable information that was stored in my master closet. Stole a tennis bracelet worth $2,000 and diamond hoop earrings worth over $6,000 and broke a $650 bed. DO NOT HIRE all the positive reviews and the even price is not worth the regret!!! Worst experience of my life. If u look close at the contract they bring you will see it’s basically a free pass to their allow class workers to steal what they want and no need to pack things well because insurance is a measly .60 cents on the pound and ‘doesn’t cover collectibles, or valuable goods’ basically if ur moving a college student and don’t own anything over the value of like $50 no worries but if u have stuff u would rather not loose- don’t use them!!!

Move size: 4+ Bedroom Home Service cost: $4000

THE WORST MOVES OF OUR LIVES. Do not trust Shleppers with your goods.

We had Schleppers move the entire contents of our home/apartment on March 3, 2023, and move it into storage in one of your storage facilities. On September 15, 2023, we spent 4 hours Facetime with the storage facility. During that FaceTime call, we carefully reviewed what items would remain in storage and which should be delivered to the apartment. They were to deliver the contents of our bedroom and bathroom and the coats from the front hall closet.

On the day they came to deliver, it became apparent that they were delivering the contents of the entire apartment. Most boxes were not labeled by room, and most were not labeled with the contents. I had to stop the movers and tell them to take back what remained in the truck because I was overwhelmed with boxes and had no idea what was in them or where they should go. All these boxes were stacked in my bedroom along all the walls except where the bed was. We were told we could only report damage once all the boxes were delivered and we had gone through their contents. Everything has been delivered, and all of the boxes have been opened.

We have taken photos of all the damaged and broken items and labeled the photos.

This has been the worst move of my life! I have moved ten times, five of them whole houses with all of our belongings. I had one piece of furniture damaged in those moves, and nothing else!!! All fragile/breakable items were wrapped in paper and surrounded by corrugated cardboard. They were packed together without other heavy objects that could damage them. Every box was labeled by room and contents.

This move was completely different. The most horrendous damage was to an antique replica bureau that had a leg (not a fragile leg) broken off, and then someone screwed it back on with metal screws and plates, ruining it further. You cannot do something like that without advising us!! They also damaged the leg of a bedroom dresser, which is so broken that if it is moved, it will break off. Most of the wood furniture has deep and superficial scratches.

They packed ceramic plates we collected from trips in different countries in light paper with heavy metal objects, which were broken into pieces. They put highly breakable small objects in boxes with other heavy objects, and nothing was wrapped; they just put them in a box, and so many items were chipped and broken.

All of the framed photos I had on my bedroom bureau of my children’s birth, wedding, and milestone pictures cushion, none of which were wrapped. The remaining 14 framed art pieces were unwrapped in one box so that almost everyone was badly nicked and scratched. These are the worst. You can review the photos to see the rest of the damage.

We were told that you would look for our missing belongings, but we have not heard back from Schleppers since I reported these incidents by phone. It is an understatement to say we are disappointed with how our possessions were treated and the damage they incurred. They have not even acknowledged that they can’t find it. We are devastated!

Move size: 1 Bedroom Home Service cost: $5000

Schleppers customer for the past 10 years (3 moves). The customer service post-pandemic is non-existent and leaves customers without answers or support.

I suggest going with a moving company that has a better customer service department. With moving something will always go wrong and you need a reliable customer service department to assist. This is not that company. Voicemails and emails are unanswered.

My story......

On my last move, our building provided free moving costs. Their movers were booked, so we reached out to Schleppers for my 4th move with them. At the last minute our building asked us to cancel the movers as theirs were available. We called Schleppers the day prior to the move to notify them, we asked about fees as we expected them.

On the call the agent stated since it was the day before the move they would charge 20% which was inclusive of the deposit. We agreed and understood, we then notified our building management team of this cost incurred.

A few days later I saw a higher charge than what I was made aware of. I attempted to call their customer service department a few times and always directed to a vociemail. After a couple days of no response I called back and choose another department so I could be further connected. I spoke with the representative (Yessenia) and she told me that the charge was suppose to be 50%. I grieved that I understood the policy and I agree to a charge, however what was explained to us was a fee of 20%. I questioned to her "as to where I would have got the 20% figure from if it was not told to me". She said she did not know and that there were no 20% charges she was aware of. Yessenia further told me the agent I spoke to about the cancelation has worked there long enough to know the policies. She stated she would send me the information which stated this and the call ended.

When the documents were sent it clearly stated that there was in fact a 20% charge, though it was if you cancelled prior to 24 hour mark.

I was frustrated that I was again misinformed since a 20% charge did exist within the company's policies.

I replied to her email (which included the listserv for the entire customer service department) stating that I am formally complaining and asked for a member of the management team to call me. I even encouraged for a review of the recording of the call as I know what was said to me.

To date no member of management, or member of customer service, has called or responded to the email request.

I no longer recommend this company based on the customer service department.

Move size: 1 Bedroom Home Service cost: $1500

Please, save your valuables and don't choose shleppers as your moving company.

They are extremely slipshod in their packing, they arrived with insufficient materials to pack my belongings safely, and even after explicit instructions ("wrap the photographs with bubble wrap") when my back was turned they proceeded to wrap the rest with paper, offering no protection.

Furthermore, they did an amazingly bonehead move of packing incredibly expensive speakers (which I mentioned as such) instead of with great care, in a box jammed in with a cloth suitcase with metal locks on it as the packing material..locks are metal, speakers are magnets, boom, destroyed speakers.

They had the gall to offer $50 after this ridiculousness was pointed out to them as obviously their fault.

Their customer service sucks, they banged a few walls in the process, careless and slow all around.

Do not hire.

Service cost: $1300

I have moved at least two times prior to my move on April 20,2016 and they were horrible experiences of over charging and damage furniture. I contacted Shleppers Moving Company and received a quote for my move. The movers were on time and explained to me everything that they were going to do. The move was done with professionalism and in a timely manner. In addition, Shleppers Moving Company's customer services called me to asked how the move was going. I found that this company provides excellent customer services and there were no surprises as I had experience in previously moves. There was no additional cost requested and the quote was correct. I would recommend this company to anyone that is moving, they were great!

Service cost: $800

The crew arrived on time, went to work immediately. They were well prepared and had all the equipment, boxes or wardrobes etc. that were needed.

They packed efficiently and without any hesitation or lost time.
We were ready to go within two hours and this was for an apartment where a senior citizen had lived for 50 years!

When they arrived at the new location, they were asked to wait half an hour for the freight elevator, which they did with good humor and no complaints. They took no breaks, but kept working until they were finished.

Once they began, they were as efficient as before, and placed each item whereever they were asked. Not one thing was broken, damaged or in any way compromised.

I would recommend them to anyone, they were honest, efficient, wonderful to work with and on time and budget.

Service cost: $850

Hey everybody. I was helping my mother move from Miami to St. Petersburg recently. I researched many moving companies. They all have good reviews and bad reviews. It was such a hard process but Shleppers had more good reviews than bad and I had a good feeling so we reached out and had them come over for an in home estimate. We decided to go with them as our moving company because we liked them and the price was very competitive and fair, especially for such a long move. They showed up, ON TIME, and came prepared; they brought loads of boxed, wardrobe boxes, tape, pads, and dollies. One of the workers had called in sick at the last minute so the Branch Manager (Sharon) came to help. He helped Carlos and Ariella (who had come in from NY to do the move). They were GREAT. The were careful, they were friendly and helpful. And they were so patient. They did the load out in about 3 hours. They arrived in St. Petersburg on time and prepared once again. They moved everything in in about 3 hours. They never once complained or griped about the walk from the elevator or the amount of boxes or furniture of anything. We couldn't be happier with the work they did; the quantity or quality of the work. This company is the best one around. I wish they were closer to me, because I have to move soon and I don't want to use anyone else. If you need a moving company, and you are near a Shleppers, USE THEM. They are simply the best. Truly, for the time that they were moving my mother, they treated her like she was their mother. I am blessed to have found them. Sharon, Carlos, Ariella: thank you so much for all your help and your wonderful attitude.

Service cost: $2300

We had a complicated move, with a truck bringing furniture/household belongings into Manhattan for two separate apartments. Half of the belongings were being moved into one apartment, and the remainder of things in the truck needed to be taken out of the truck, put in a Schleppers truck, and moved to Schleppers storage in the Bronx (to be held for two weeks). On top of that, the first apartment move-in date was up in the air until 2 days before the move because of co-op . When every other part of the move was fraught with bureaucracy, delays, and lackluster customer service..Schleppers was excellent in each and every interaction I had with them. I had phone conversations with perhaps 8 individuals and every single one of them did exactly what they said they would do, in a very timely manner. They worked with me to maneuver through all the issues (none of which were created by them). In addition, they are allowing us to send deliveries to the storage center for the next two weeks..and then those deliveries will be part of the move from storage to the second apt later this month. Schleppers was great!

Service cost: $2000

Using this company for moving my employees from NY to all over the state is always a big deal for me. Whatever involved with moving services, I am letting Shleppers to deal with. We are a huge company that transferring 2-4 people every month for job purposes. Shleppers moving dealing with all the process. From contacting my customer through packing, loading, driving, unloading and even staging the furniture in place. I am very satisfied with the service and will keep on using them and surely recommend them to whomever is moving in my family or friends.

Service cost: $3750

The process of moving is stressful upon itself. Having done this several times throughout my life, each time promising myself that it was the last. The team as Shleppers made this entire ordeal .almost non-existent. To start, the pricing was very fair. As "things" happen, and did happen, the Shleppers people were very flexible and most accommodating. They made the entire project, usually daunting task, a walk in the park. From management down to the trucking and moving team, the entire staff was courteous, and helpful. It is my sincere pleasure to recommend them to anyone contemplating a move.

Service cost: $1800

Moving with Schleppers was an extremely easy, hassle-free experience from day 1. The sales department was helpful and informative when obtaining my price quote and sent the COI to my building immediately (thanks Christopher!). Communication was clear and timely throughout every step. When moving day came, stress and anxiety is the typical headspace, however my movers (Marcos and Carmine) were AMAZING. They were quick (had everything out of my apartment within 45 minutes), efficient, and FUN. I never thought a moving experience could be so positive, but Schleppers, particularly Marcos and Carmine, made sure the day was stress-free and efficient! I will only be using Schleppers for my moves from now on!

Move size: Studio Service cost: $500

5 stars all around for schleppers! As if the stress of finding an apartment in the right neighborhood for the right price wasn't hard enough, add trying to find the time to get it all packed up & out between work & the regular hustle & bustle of NYC life. Luckily I had a great friend recommend this great moving company. These guys made my moving experience a walk in the park & I am so thankful! Punctual, professional, & extremely courteous! A pleasure & delight! Thank you for the amazing job!

Service cost: $1050

Absolutely 5 stars! I had called 4 or 5 moving companies before landing on Shleppers and most of the companies were slow to respond, or just had really bad customer service. Shleppers reps were clear, concise and timely from the beginning. And then on moving day, the crew we had was OUTSTANDING. I can't stress that enough. I was floored with how quickly and professionally they wrapped everything and moved and packed everything into the truck. We had sort of a complicated 2 location pickup on a Friday and a drop off 250 miles away on Saturday. I figured they wouldn't finish on Friday until about 5pm. At 2:30 they were done, and on their way. On Saturday they were right on time to a location that was in the middle of nowhere (they very easily could have gotten lost) and they unpacked and reassembled everything in like 3 hours! It was somewhat mind boggling. Nothing was broken. Or even scratched. NOTHING! And they didn't complain about the long trek to the middle of nowhere and they were even good sports when we weren't completely decided on where everything should go. They moved a couple pieces into place and then moved them to a different room for us on request. I imagine that reviews for moving companies are very much based on the performance of the specific crew you get. I can tell you that the four guys we got, Milo, Rafael, Sebastian and Peter were a well oiled machine and super nice too! And Fran, the rep on the phone was also extremely helpful. 5 Stars all the way for these 5 Shleppers employees!

Move size: 2 Bedroom Home Service cost: $2998

Shleppers is the only movers I would use in NYC! They were incredible responsive and professional from the get go. I was referred by a friend who had used them earlier in the week. They came and did a walk through to give us and estimate. The price was fair. On the day of the move, the movers were incredibly friendly and professional. They arrived 15 minutes early to answer any questions we had. They moved us into a 5th floor walk up in 80 degree heat. I am forever grateful! They assisted us with EVERYTHING from start to finish!

Move size: 3 Bedroom Home Service cost: $1130