Shleppers Moving & Storage

The movers were entirely unprofessional. The salesperson agreed to certain conditions, including moving our new washing machine. We also did a FaceTime call prior to him providing an estimate so he was 100% aware of the amount of boxes that would need to be moved. On the day of the move, the movers acted like they didn’t know the washing machine needed to be moved and that they could do it for us as a favor, even though it was clearly stated on their checklist. The supervisor of the crew complained the entire time about the amount of boxes and the time it would take to pack and move everything. They damaged several items during the move, including breaking a TV. The claim will only cover $.60 per pound for each damaged item, which won’t even cover the cost of tax for a new TV. And to add insult to injury, they took drinks from my refrigerator without asking, even though I had bought several bottles of gatorade and water for everyone. Save yourself the grief and find someone more reputable.

Move size: 4+ Bedroom Home Service cost: $8000

They went through my stuff after the move even though we did not authorize it and stole money/ went through my passport documents holder and crumbled those papers including social security and other personal valuable information that was stored in my master closet. Stole a tennis bracelet worth $2,000 and diamond hoop earrings worth over $6,000 and broke a $650 bed. DO NOT HIRE all the positive reviews and the even price is not worth the regret!!! Worst experience of my life. If u look close at the contract they bring you will see it’s basically a free pass to their allow class workers to steal what they want and no need to pack things well because insurance is a measly .60 cents on the pound and ‘doesn’t cover collectibles, or valuable goods’ basically if ur moving a college student and don’t own anything over the value of like $50 no worries but if u have stuff u would rather not loose- don’t use them!!!

Move size: 4+ Bedroom Home Service cost: $4000

THE WORST MOVES OF OUR LIVES. Do not trust Shleppers with your goods.

We had Schleppers move the entire contents of our home/apartment on March 3, 2023, and move it into storage in one of your storage facilities. On September 15, 2023, we spent 4 hours Facetime with the storage facility. During that FaceTime call, we carefully reviewed what items would remain in storage and which should be delivered to the apartment. They were to deliver the contents of our bedroom and bathroom and the coats from the front hall closet.

On the day they came to deliver, it became apparent that they were delivering the contents of the entire apartment. Most boxes were not labeled by room, and most were not labeled with the contents. I had to stop the movers and tell them to take back what remained in the truck because I was overwhelmed with boxes and had no idea what was in them or where they should go. All these boxes were stacked in my bedroom along all the walls except where the bed was. We were told we could only report damage once all the boxes were delivered and we had gone through their contents. Everything has been delivered, and all of the boxes have been opened.

We have taken photos of all the damaged and broken items and labeled the photos.

This has been the worst move of my life! I have moved ten times, five of them whole houses with all of our belongings. I had one piece of furniture damaged in those moves, and nothing else!!! All fragile/breakable items were wrapped in paper and surrounded by corrugated cardboard. They were packed together without other heavy objects that could damage them. Every box was labeled by room and contents.

This move was completely different. The most horrendous damage was to an antique replica bureau that had a leg (not a fragile leg) broken off, and then someone screwed it back on with metal screws and plates, ruining it further. You cannot do something like that without advising us!! They also damaged the leg of a bedroom dresser, which is so broken that if it is moved, it will break off. Most of the wood furniture has deep and superficial scratches.

They packed ceramic plates we collected from trips in different countries in light paper with heavy metal objects, which were broken into pieces. They put highly breakable small objects in boxes with other heavy objects, and nothing was wrapped; they just put them in a box, and so many items were chipped and broken.

All of the framed photos I had on my bedroom bureau of my children’s birth, wedding, and milestone pictures cushion, none of which were wrapped. The remaining 14 framed art pieces were unwrapped in one box so that almost everyone was badly nicked and scratched. These are the worst. You can review the photos to see the rest of the damage.

We were told that you would look for our missing belongings, but we have not heard back from Schleppers since I reported these incidents by phone. It is an understatement to say we are disappointed with how our possessions were treated and the damage they incurred. They have not even acknowledged that they can’t find it. We are devastated!

Move size: 1 Bedroom Home Service cost: $5000

Schleppers customer for the past 10 years (3 moves). The customer service post-pandemic is non-existent and leaves customers without answers or support.

I suggest going with a moving company that has a better customer service department. With moving something will always go wrong and you need a reliable customer service department to assist. This is not that company. Voicemails and emails are unanswered.

My story......

On my last move, our building provided free moving costs. Their movers were booked, so we reached out to Schleppers for my 4th move with them. At the last minute our building asked us to cancel the movers as theirs were available. We called Schleppers the day prior to the move to notify them, we asked about fees as we expected them.

On the call the agent stated since it was the day before the move they would charge 20% which was inclusive of the deposit. We agreed and understood, we then notified our building management team of this cost incurred.

A few days later I saw a higher charge than what I was made aware of. I attempted to call their customer service department a few times and always directed to a vociemail. After a couple days of no response I called back and choose another department so I could be further connected. I spoke with the representative (Yessenia) and she told me that the charge was suppose to be 50%. I grieved that I understood the policy and I agree to a charge, however what was explained to us was a fee of 20%. I questioned to her "as to where I would have got the 20% figure from if it was not told to me". She said she did not know and that there were no 20% charges she was aware of. Yessenia further told me the agent I spoke to about the cancelation has worked there long enough to know the policies. She stated she would send me the information which stated this and the call ended.

When the documents were sent it clearly stated that there was in fact a 20% charge, though it was if you cancelled prior to 24 hour mark.

I was frustrated that I was again misinformed since a 20% charge did exist within the company's policies.

I replied to her email (which included the listserv for the entire customer service department) stating that I am formally complaining and asked for a member of the management team to call me. I even encouraged for a review of the recording of the call as I know what was said to me.

To date no member of management, or member of customer service, has called or responded to the email request.

I no longer recommend this company based on the customer service department.

Move size: 1 Bedroom Home Service cost: $1500

Our point of dispute lies in the gross negligence, robbery and deceit committed by the company and movers.


In summary:


-broke $2500 TV and $100 lamp, that Nicola told us we could not individually insure, then forced us to sign with threats of charging us more, if we wouldn't sign 30cents/pd. They packed both of these, in their own boxes
-stole my ipod, and brand new clothes (see more below).
-we saw Gerard callously break our big mirror that attaches to a desk. He picked it up not by the base, but a wooden 2" by 4" attachment board, which would obviously not hold the weight of this heavy mirror. He promised that the company has two repair men that could come fix it, which as per the company, he lied. No one came to fix it.
-Also broke lots of wine glasses and dishes.
-Bad indentations and scratches on ALL of our bedroom set. Gerard said someone would come fix this, to no avail.
- We received someone else's decorations. Who know what is missing from our stuff that we do not realize.
-Without permission, they packed away my work uniform even though I explicitly told them not to touch a certain pile (which also had my stolen ipod and clothes, several times.
-Lots of hidden charges that you will find out along the way. Only one example, no one told us that they charge us for the time to put into storage.
-4 Roaches and waterbugs (both dead and alive) in the boxes. Also mice droppings (I was an exterminator for 15 years).
-Very rude and disparaging, mainly Margaret Lombardi, from claims. She is extremely condescending and not the least sympathetic. My wife did not fell comfortable speaking to her.
-Inconvenience. Because the TV was broken, I still have no internet or phone service because Time Warner will not come until you have a TV. I am a radiologist and had been on call 3 times since this occurred and I really need internet and phone.
-Shleppers uses delay tactics and try to wear you out. They hope that the customer will just take what is offered. They make false promises. After we complained to customer service about claims, they said they would be able to give us much more than the 311.50. They did not.


MAIN ISSUE
They broke a 2500 plasma TV and 100 dollar lamp and stole my ipod and new, tagged clothes (more on this below). THEY packed/unpacked the TV and lamp in THEIR own boxes. Since the first sales representative Nicola told us they we could NOT insure individual, more valuable boxes like we would have wanted (The company will lie and say she would not have said this and also argue that she is not qualified to let us know about the insurance, which should not up to the customer's discretion to determiner if a Sales Rep is qualified or not). Therefore, we did not further inquire into extra insurance, which we would have liked for certain boxes. She should have told us that she did not know about the insurance or you have to call, but she did not.
Then they forced us to sign 30cents/pounds, even after or they would not leave and keep on charging us the hourly rate. Where we signed, it says "Unless the shipper expressly releases the shipment to a value of 30 ( ) cents per pound per article, the carrier's maximum liability for loss and damage shall be either the lump sum value declared by the shipper of 2500, whichever is greater".
When I asked the company about this statement, they try to twist it and make it more confusing and wordy then it need to be. This is meant to seem that you may get up to $2500. Gerard, the foreman who forced us to sign, probably lied or at least not knowingly told us that we could get more than the 30cents/pd, and closer to the 2500 that is stated above. We tried calling the company before we signed for some clarity and assurance but no one was conveniently there to pick up the phone. We were forced into signing and promised this we would be worked out later on. It was not at all as well were only promised about 311.50 (as we found out several weeks later). No one in their right mind would sign something valuing at 30 cents per pound after they see their 2500 TV is broken. There was duress. It is a contract of adhesion, and thus should be unenforceable (especially since we were initially told by Nicola that we could individually insure each box!). We should have not signed, and that is where I blame us. That is when we called American Express to cancel the payment, but since it was already pending, we were not able to do so until the charge went through. We also think that Gerard, may have done it on purpose as the team was mad because we could not let them move in earlier and it was a weekend. It was obvious that the team wanted to leave asap. By the way we still tipped them 15% and the first team 20%.
We moved on late June and moved in late July. We put our stuff in Shlepper's storage while we were on vacation. I had in a neat pile my ipod and new clothes (many of which the tags were still on), which were suppose to go away with me. I told Carlo's team (Carlo was the foreman on the first move), NOT to touch this pile several times. They still tried to pack it, even though, I told them not to. This is when they stole my ipod and new clothes. The only reason that I did not report that then was because I wanted to be 100% sure that they did not pack it away "accidently", since they were snooping in that pile all day.



We have pictures and receipts, if you need. Please contact us if you need anything else.

Service cost: $2400

I have moved at least two times prior to my move on April 20,2016 and they were horrible experiences of over charging and damage furniture. I contacted Shleppers Moving Company and received a quote for my move. The movers were on time and explained to me everything that they were going to do. The move was done with professionalism and in a timely manner. In addition, Shleppers Moving Company's customer services called me to asked how the move was going. I found that this company provides excellent customer services and there were no surprises as I had experience in previously moves. There was no additional cost requested and the quote was correct. I would recommend this company to anyone that is moving, they were great!

Service cost: $800

The crew arrived on time, went to work immediately. They were well prepared and had all the equipment, boxes or wardrobes etc. that were needed.

They packed efficiently and without any hesitation or lost time.
We were ready to go within two hours and this was for an apartment where a senior citizen had lived for 50 years!

When they arrived at the new location, they were asked to wait half an hour for the freight elevator, which they did with good humor and no complaints. They took no breaks, but kept working until they were finished.

Once they began, they were as efficient as before, and placed each item whereever they were asked. Not one thing was broken, damaged or in any way compromised.

I would recommend them to anyone, they were honest, efficient, wonderful to work with and on time and budget.

Service cost: $850

Hey everybody. I was helping my mother move from Miami to St. Petersburg recently. I researched many moving companies. They all have good reviews and bad reviews. It was such a hard process but Shleppers had more good reviews than bad and I had a good feeling so we reached out and had them come over for an in home estimate. We decided to go with them as our moving company because we liked them and the price was very competitive and fair, especially for such a long move. They showed up, ON TIME, and came prepared; they brought loads of boxed, wardrobe boxes, tape, pads, and dollies. One of the workers had called in sick at the last minute so the Branch Manager (Sharon) came to help. He helped Carlos and Ariella (who had come in from NY to do the move). They were GREAT. The were careful, they were friendly and helpful. And they were so patient. They did the load out in about 3 hours. They arrived in St. Petersburg on time and prepared once again. They moved everything in in about 3 hours. They never once complained or griped about the walk from the elevator or the amount of boxes or furniture of anything. We couldn't be happier with the work they did; the quantity or quality of the work. This company is the best one around. I wish they were closer to me, because I have to move soon and I don't want to use anyone else. If you need a moving company, and you are near a Shleppers, USE THEM. They are simply the best. Truly, for the time that they were moving my mother, they treated her like she was their mother. I am blessed to have found them. Sharon, Carlos, Ariella: thank you so much for all your help and your wonderful attitude.

Service cost: $2300

Shleppers was GREAT. We had a complicated situation and they were with us 100% of the way. We sold our home (in New York) in September and were not moving into our new home (in Georgia) until November. Shleppers came to our home, helped us pack up (it took 2 days!) and then stored all our our things in their brand new warehouse, which is enormous! When we were finally in our new home, we called up and our goods were shipped from NY in a couple of days. The men arrived in Savannah two days later and helped us unpack.

All the workers were kind, clean, courteous, and hard working. We were comfortable with them in our home and were grateful for all the help they gave during this very stressful time.

I would highly recommend Shleppers.

Service cost: $12000

Using this company for moving my employees from NY to all over the state is always a big deal for me. Whatever involved with moving services, I am letting Shleppers to deal with. We are a huge company that transferring 2-4 people every month for job purposes. Shleppers moving dealing with all the process. From contacting my customer through packing, loading, driving, unloading and even staging the furniture in place. I am very satisfied with the service and will keep on using them and surely recommend them to whomever is moving in my family or friends.

Service cost: $3750

I have used Shleppers for several moves within and around NYC and they are always reliable and always do a grea job. THis last move was no exception. I would recommend them. The move is easy to book s thjeyr espond very quikcly to email, which makes it very easy to get a price quote and a moving date. They also send you information regarding your move, such as reminding you about cable TV, electricity,etc. THey also get a Certification of Insurance if you need one and take care of the paperwork.

Service cost: $525

Moving with Schleppers was an extremely easy, hassle-free experience from day 1. The sales department was helpful and informative when obtaining my price quote and sent the COI to my building immediately (thanks Christopher!). Communication was clear and timely throughout every step. When moving day came, stress and anxiety is the typical headspace, however my movers (Marcos and Carmine) were AMAZING. They were quick (had everything out of my apartment within 45 minutes), efficient, and FUN. I never thought a moving experience could be so positive, but Schleppers, particularly Marcos and Carmine, made sure the day was stress-free and efficient! I will only be using Schleppers for my moves from now on!

Move size: Studio Service cost: $500

5 stars all around for schleppers! As if the stress of finding an apartment in the right neighborhood for the right price wasn't hard enough, add trying to find the time to get it all packed up & out between work & the regular hustle & bustle of NYC life. Luckily I had a great friend recommend this great moving company. These guys made my moving experience a walk in the park & I am so thankful! Punctual, professional, & extremely courteous! A pleasure & delight! Thank you for the amazing job!

Service cost: $1050

Absolutely 5 stars! I had called 4 or 5 moving companies before landing on Shleppers and most of the companies were slow to respond, or just had really bad customer service. Shleppers reps were clear, concise and timely from the beginning. And then on moving day, the crew we had was OUTSTANDING. I can't stress that enough. I was floored with how quickly and professionally they wrapped everything and moved and packed everything into the truck. We had sort of a complicated 2 location pickup on a Friday and a drop off 250 miles away on Saturday. I figured they wouldn't finish on Friday until about 5pm. At 2:30 they were done, and on their way. On Saturday they were right on time to a location that was in the middle of nowhere (they very easily could have gotten lost) and they unpacked and reassembled everything in like 3 hours! It was somewhat mind boggling. Nothing was broken. Or even scratched. NOTHING! And they didn't complain about the long trek to the middle of nowhere and they were even good sports when we weren't completely decided on where everything should go. They moved a couple pieces into place and then moved them to a different room for us on request. I imagine that reviews for moving companies are very much based on the performance of the specific crew you get. I can tell you that the four guys we got, Milo, Rafael, Sebastian and Peter were a well oiled machine and super nice too! And Fran, the rep on the phone was also extremely helpful. 5 Stars all the way for these 5 Shleppers employees!

Move size: 2 Bedroom Home Service cost: $2998