Shleppers Moving & Storage

Our point of dispute lies in the gross negligence, robbery and deceit committed by the company and movers.


In summary:


-broke $2500 TV and $100 lamp, that Nicola told us we could not individually insure, then forced us to sign with threats of charging us more, if we wouldn't sign 30cents/pd. They packed both of these, in their own boxes
-stole my ipod, and brand new clothes (see more below).
-we saw Gerard callously break our big mirror that attaches to a desk. He picked it up not by the base, but a wooden 2" by 4" attachment board, which would obviously not hold the weight of this heavy mirror. He promised that the company has two repair men that could come fix it, which as per the company, he lied. No one came to fix it.
-Also broke lots of wine glasses and dishes.
-Bad indentations and scratches on ALL of our bedroom set. Gerard said someone would come fix this, to no avail.
- We received someone else's decorations. Who know what is missing from our stuff that we do not realize.
-Without permission, they packed away my work uniform even though I explicitly told them not to touch a certain pile (which also had my stolen ipod and clothes, several times.
-Lots of hidden charges that you will find out along the way. Only one example, no one told us that they charge us for the time to put into storage.
-4 Roaches and waterbugs (both dead and alive) in the boxes. Also mice droppings (I was an exterminator for 15 years).
-Very rude and disparaging, mainly Margaret Lombardi, from claims. She is extremely condescending and not the least sympathetic. My wife did not fell comfortable speaking to her.
-Inconvenience. Because the TV was broken, I still have no internet or phone service because Time Warner will not come until you have a TV. I am a radiologist and had been on call 3 times since this occurred and I really need internet and phone.
-Shleppers uses delay tactics and try to wear you out. They hope that the customer will just take what is offered. They make false promises. After we complained to customer service about claims, they said they would be able to give us much more than the 311.50. They did not.


MAIN ISSUE
They broke a 2500 plasma TV and 100 dollar lamp and stole my ipod and new, tagged clothes (more on this below). THEY packed/unpacked the TV and lamp in THEIR own boxes. Since the first sales representative Nicola told us they we could NOT insure individual, more valuable boxes like we would have wanted (The company will lie and say she would not have said this and also argue that she is not qualified to let us know about the insurance, which should not up to the customer's discretion to determiner if a Sales Rep is qualified or not). Therefore, we did not further inquire into extra insurance, which we would have liked for certain boxes. She should have told us that she did not know about the insurance or you have to call, but she did not.
Then they forced us to sign 30cents/pounds, even after or they would not leave and keep on charging us the hourly rate. Where we signed, it says "Unless the shipper expressly releases the shipment to a value of 30 ( ) cents per pound per article, the carrier's maximum liability for loss and damage shall be either the lump sum value declared by the shipper of 2500, whichever is greater".
When I asked the company about this statement, they try to twist it and make it more confusing and wordy then it need to be. This is meant to seem that you may get up to $2500. Gerard, the foreman who forced us to sign, probably lied or at least not knowingly told us that we could get more than the 30cents/pd, and closer to the 2500 that is stated above. We tried calling the company before we signed for some clarity and assurance but no one was conveniently there to pick up the phone. We were forced into signing and promised this we would be worked out later on. It was not at all as well were only promised about 311.50 (as we found out several weeks later). No one in their right mind would sign something valuing at 30 cents per pound after they see their 2500 TV is broken. There was duress. It is a contract of adhesion, and thus should be unenforceable (especially since we were initially told by Nicola that we could individually insure each box!). We should have not signed, and that is where I blame us. That is when we called American Express to cancel the payment, but since it was already pending, we were not able to do so until the charge went through. We also think that Gerard, may have done it on purpose as the team was mad because we could not let them move in earlier and it was a weekend. It was obvious that the team wanted to leave asap. By the way we still tipped them 15% and the first team 20%.
We moved on late June and moved in late July. We put our stuff in Shlepper's storage while we were on vacation. I had in a neat pile my ipod and new clothes (many of which the tags were still on), which were suppose to go away with me. I told Carlo's team (Carlo was the foreman on the first move), NOT to touch this pile several times. They still tried to pack it, even though, I told them not to. This is when they stole my ipod and new clothes. The only reason that I did not report that then was because I wanted to be 100% sure that they did not pack it away "accidently", since they were snooping in that pile all day.



We have pictures and receipts, if you need. Please contact us if you need anything else.

Service cost: $2400

My wife and I had a terrific moving experience with Shleppers. We moved from New York to Pennsylvania and had to store our items for 3 weeks, until our newly purchased house closed. Oscar and his crew were excellent, efficient, and very careful in moving the items. In particular, we had a treadmill to be moved to the basement. The guys found that it was too wide for the doorway, so not only did they remove the door, but also the vertical portions of the treadmill so that it fit through with an inch to spare. They put it back together again in perfect condition! We also found out that the couple purchasing our home had used Shleppers 3 times in the past and wouldn't use anyone else. I would recommend their services without reservation.

Service cost: $6000

I have used Shleppers for several moves within and around NYC and they are always reliable and always do a grea job. THis last move was no exception. I would recommend them. The move is easy to book s thjeyr espond very quikcly to email, which makes it very easy to get a price quote and a moving date. They also send you information regarding your move, such as reminding you about cable TV, electricity,etc. THey also get a Certification of Insurance if you need one and take care of the paperwork.

Service cost: $525

Please, save your valuables and don't choose shleppers as your moving company.

They are extremely slipshod in their packing, they arrived with insufficient materials to pack my belongings safely, and even after explicit instructions ("wrap the photographs with bubble wrap") when my back was turned they proceeded to wrap the rest with paper, offering no protection.

Furthermore, they did an amazingly bonehead move of packing incredibly expensive speakers (which I mentioned as such) instead of with great care, in a box jammed in with a cloth suitcase with metal locks on it as the packing material..locks are metal, speakers are magnets, boom, destroyed speakers.

They had the gall to offer $50 after this ridiculousness was pointed out to them as obviously their fault.

Their customer service sucks, they banged a few walls in the process, careless and slow all around.

Do not hire.

Service cost: $1300

We had a complicated move, with a truck bringing furniture/household belongings into Manhattan for two separate apartments. Half of the belongings were being moved into one apartment, and the remainder of things in the truck needed to be taken out of the truck, put in a Schleppers truck, and moved to Schleppers storage in the Bronx (to be held for two weeks). On top of that, the first apartment move-in date was up in the air until 2 days before the move because of co-op . When every other part of the move was fraught with bureaucracy, delays, and lackluster customer service..Schleppers was excellent in each and every interaction I had with them. I had phone conversations with perhaps 8 individuals and every single one of them did exactly what they said they would do, in a very timely manner. They worked with me to maneuver through all the issues (none of which were created by them). In addition, they are allowing us to send deliveries to the storage center for the next two weeks..and then those deliveries will be part of the move from storage to the second apt later this month. Schleppers was great!

Service cost: $2000

We used Shleppers for our recent move and couldn't have been happier. Moving when seven months pregnant, during a major heat wave, and in NYC made for a pretty stressful situation, and Shleppers made the move as stress-free as possible. I had used them for a previous move in 2011 and they did a great job, so I felt confident using them again, but this move went even more smoothly than the last. Fran and Jonathan were so helpful in coordinating the move with transparency and confirming every detail. I even had some last minute changes (deciding not to move a piece of furniture, adding more boxes) and Fran adjusted the estimate to fit. Then the day of the move, Angel and his crew came 15 minutes early and started moving all of our boxes and furniture out right away. They were friendly and professional, and most of all efficient, competent, and gentle on our belongings. They arrived at our new apartment at the same time we did (we expected they would stop for lunch, take their time, and we'd get there a good hour ahead of the truck, so we were really pleased with the timing), and set up all the furniture and placed the boxes exactly where we wanted them to. We've unpacked all but a few boxes, and everything arrived safely and in one piece. The only surprise of the entire move was a welcome one: Shleppers finished an hour ahead of the estimated time we were given. I've recommended Shleppers to a number of friends since my first move with them, and they've all been just as happy with their moving experiences. I'll keep recommending Shleppers (and Angel in particular; he was wonderful), and will use them for our next move!

Service cost: $700

We had a great experience with Shleppers Moving! Fran, our Relocation Consultant was super nice and helpful. She made sure everything was accurate and that we got the COI that we needed for our new building right away. I initially received quotes from 4 companies, and all were either slightly or significantly more than I was expecting. Shleppers was one of the more reasonable ones, but it was also the experience working with Fran that made me decide to go with Shleppers (plus I enjoy the name!). Our move was slightly complicated as my girlfriend was moving from the Bronx to Brooklyn and I was moving within Brooklyn, not to mention we needed to bring one item from the Bronx apartment to leave at my old apartment, but they made it easy (and it was much better than orchestrating two separate moves)


Felix (the Foreman) and his team were great! They were scheduled to arrive between 9-10am, but actually got there on the early side -
closer to 8:30 am and wasted no time in loading things up. By the time they got to me at the second location - they came in, I showed them everything that needed to be moved, and they started taking boxes out right away. Felix also helped get my curtains down as I was having trouble. They were done loading my stuff within 30 min. By the time I got to the final destination (maybe 15-20 min after they left), they were already unloading items into the new place. The longest part was putting the couch back together.


Overall the move went very smoothly and took less than 5 hours in total (including the driving to each location). The only issues were that one dresser got a little scuffed up and the back came apart (it wasn't an expensive or sturdy piece of furniture), but Felix nailed it back in right away after explaining how the tape had pulled it off the nails, without having to be asked. This was the first time either of us had ever used professional movers and it made things so much easier for us. I would definitely use Shleppers again and recommend them (particularly Felix and his team)!

Move size: 1 Bedroom Home Service cost: $896

Second and last time I use Shleppers. I like people who are up front about a problem. Not saying something is a lie of omission. The "mover" who set up my bedroom scratched the bottom of the dresser and never told me. He also ripped the fabric under the box spring, never told me. Why hide this? BE UP FRONT! You think not telling me is going to run and recommend Shleppers? Think again. He also wasn't able to set up the bed correctly. When they set up my desk they had a problem reinstalling the drawer. So what did Mr. Intellect do? He tried to bend the drawer rails because he thought they needed bending. Ask the customer for help. After all, it is his desk. Finally, They were upset that I put the tip on my credit card. I offered to meet the crew leader and give him cash. He looked at me like I insulted him and his family. He wasn't too pleased with the quantity of the tip. Too stinking bad! So Shleppers will not get my business, nor would I recommend them to others.

Move size: 1 Bedroom Home Service cost: $1200