Shleppers Moving & Storage

We recently used Schleppers to move and we couldn't have asked for a better experience. The movers were on time and called prior to getting there. They were very professional and very nice to work with. They made sure that everything was properly protected when it was packed up for the move. The made the entire experience quick and easy. They arrived at our home first thing in the morning and by the early afternoon we were fully moved into our new home. I would absolutely recommend Schleppers, they gave us the best price of all the moving companies we called and they made our move extremely easy.

Move size: 1 Bedroom Home Service cost: $800

We recently used Shleppers to move and we couldn't have asked for a better experience. The movers were on time and called prior to getting there. They were very professional and very nice to work with. They made sure that everything was properly protected when it was packed up for the move. The made the entire experience quick and easy. They arrived at our home first thing in the morning and by the early afternoon we were fully moved into our new home. I would absolutely recommend Shleppers, they gave us the best price of all the moving companies we called and they made our move extremely easy.

Move size: 1 Bedroom Home Service cost: $800

Terrible service, from customer service to movers.
The sales person does all the possible to sell you in, and you believe you'll have great service.
We hired full packing with move, so the quote was done at our place, after seeing all we have. The movers arrive on the day of packing/moving and give that look "Oh, you have a lot of stuff".
During packing, they were careful, packed everything but I wasn't happy to see they ate all the chocolates my parents had just brought to me from Brazil, without asking anything. Later on they drank several of my protein shake bottles, again, no asking and laughs while doing thinking I wasn't seeing it.
When unloading the truck, they were not careful with the new house. Scratches on hardwood floor, holes on walls of furniture hitting the wall, but the worst was a huge hole on my living room rug. I then called the movers lead to see it, he took a photo of it and told me to reach out the company.
Next day, reached out the company to hear that they had confirmed damage was not caused by movers - the leader showed the photo to them like something he took before the move had started. After many back and forth, the upper management offered me in good faith $50 for my rug.
I hated the customer service and support to you as a consumer. I gave over $400 in tip for the movers, I just wish I could cancel and give $0 for acting like I'm stupid.

Another example of good movers. OZ before loading the truck, they walk with you and count every box and items you have. When unloading, they count again and match. With Shleppers, they take your stuff to the truck, they unload and ask you to check the truck. How can I be sure nothing is missing, if I have no clue what has been loaded into.

I wish I had decided to go with OZ Movers, which I had used 4x before and never had any issue them.

Don't use them, even with a lower price, not worth it!

Move size: 2 Bedroom Home Service cost: $1650

I have nothing but good things to say about Shleppers Moving Company. They made our recent move a pleasant experience. I had to change the moving date several times and they always accommodated me without hesitation. We had to add other items two or three times and they had no problem with changing the manifest. They arrived on time, worked quickly, and protected every delicate artifact. They wrapped everything very carefully, and cleaned up impeccably. The moving men were courteous at all times. This was our second move with Shleppers and I cannot recommend them highly enough.

Move size: 1 Bedroom Home Service cost: $900

This is a review of Shleppers Moving and Storage located in the Bronx, NY. :
In February of 2017 Shleppers Moving and Storage packed and moved myself and my wife to our retirement home in Florida. Upon the furniture’s, arrival it was obvious that a number of pieces were damaged. To be specific; a carved bench in which the leg was broken in a number of places and the arm was broken. A contemporary console tables leg which was removed for transportation was unable to be reassembled. The surface which is polyester showed cracks, which were a result of the movers attempt to reassemble the table. There was a chip in one of two Lucite bases which holds up a glass dining room table.
Shleppers sent a furniture repair company over to assess and repair the furniture. It was determined by the companies specialist that except for the bench the other pieces were beyond repair. Shleppeers paid for repair of the bench and offered 60 cents a pound as recompense for the other pieces they damaged.
They were willing to negotiate when my credit card (which I used to pay for the move) withdrew their payment of $16,000. Once the credit card determine that the time I filed my complaint exceed their limit for intervention and reinstated the payment, Shleppers broke off discussion.
I am writing this review to warn anyone considering using Shleppers in the future to take heed. Be aware that this company does not take responsibility for their workers negligence.

Move size: 4 Bedroom Home Service cost: $16000

Our point of dispute lies in the gross negligence, robbery and deceit committed by the company and movers.


In summary:


-broke $2500 TV and $100 lamp, that Nicola told us we could not individually insure, then forced us to sign with threats of charging us more, if we wouldn't sign 30cents/pd. They packed both of these, in their own boxes
-stole my ipod, and brand new clothes (see more below).
-we saw Gerard callously break our big mirror that attaches to a desk. He picked it up not by the base, but a wooden 2" by 4" attachment board, which would obviously not hold the weight of this heavy mirror. He promised that the company has two repair men that could come fix it, which as per the company, he lied. No one came to fix it.
-Also broke lots of wine glasses and dishes.
-Bad indentations and scratches on ALL of our bedroom set. Gerard said someone would come fix this, to no avail.
- We received someone else's decorations. Who know what is missing from our stuff that we do not realize.
-Without permission, they packed away my work uniform even though I explicitly told them not to touch a certain pile (which also had my stolen ipod and clothes, several times.
-Lots of hidden charges that you will find out along the way. Only one example, no one told us that they charge us for the time to put into storage.
-4 Roaches and waterbugs (both dead and alive) in the boxes. Also mice droppings (I was an exterminator for 15 years).
-Very rude and disparaging, mainly Margaret Lombardi, from claims. She is extremely condescending and not the least sympathetic. My wife did not fell comfortable speaking to her.
-Inconvenience. Because the TV was broken, I still have no internet or phone service because Time Warner will not come until you have a TV. I am a radiologist and had been on call 3 times since this occurred and I really need internet and phone.
-Shleppers uses delay tactics and try to wear you out. They hope that the customer will just take what is offered. They make false promises. After we complained to customer service about claims, they said they would be able to give us much more than the 311.50. They did not.


MAIN ISSUE
They broke a 2500 plasma TV and 100 dollar lamp and stole my ipod and new, tagged clothes (more on this below). THEY packed/unpacked the TV and lamp in THEIR own boxes. Since the first sales representative Nicola told us they we could NOT insure individual, more valuable boxes like we would have wanted (The company will lie and say she would not have said this and also argue that she is not qualified to let us know about the insurance, which should not up to the customer's discretion to determiner if a Sales Rep is qualified or not). Therefore, we did not further inquire into extra insurance, which we would have liked for certain boxes. She should have told us that she did not know about the insurance or you have to call, but she did not.
Then they forced us to sign 30cents/pounds, even after or they would not leave and keep on charging us the hourly rate. Where we signed, it says "Unless the shipper expressly releases the shipment to a value of 30 ( ) cents per pound per article, the carrier's maximum liability for loss and damage shall be either the lump sum value declared by the shipper of 2500, whichever is greater".
When I asked the company about this statement, they try to twist it and make it more confusing and wordy then it need to be. This is meant to seem that you may get up to $2500. Gerard, the foreman who forced us to sign, probably lied or at least not knowingly told us that we could get more than the 30cents/pd, and closer to the 2500 that is stated above. We tried calling the company before we signed for some clarity and assurance but no one was conveniently there to pick up the phone. We were forced into signing and promised this we would be worked out later on. It was not at all as well were only promised about 311.50 (as we found out several weeks later). No one in their right mind would sign something valuing at 30 cents per pound after they see their 2500 TV is broken. There was duress. It is a contract of adhesion, and thus should be unenforceable (especially since we were initially told by Nicola that we could individually insure each box!). We should have not signed, and that is where I blame us. That is when we called American Express to cancel the payment, but since it was already pending, we were not able to do so until the charge went through. We also think that Gerard, may have done it on purpose as the team was mad because we could not let them move in earlier and it was a weekend. It was obvious that the team wanted to leave asap. By the way we still tipped them 15% and the first team 20%.
We moved on late June and moved in late July. We put our stuff in Shlepper's storage while we were on vacation. I had in a neat pile my ipod and new clothes (many of which the tags were still on), which were suppose to go away with me. I told Carlo's team (Carlo was the foreman on the first move), NOT to touch this pile several times. They still tried to pack it, even though, I told them not to. This is when they stole my ipod and new clothes. The only reason that I did not report that then was because I wanted to be 100% sure that they did not pack it away "accidently", since they were snooping in that pile all day.



We have pictures and receipts, if you need. Please contact us if you need anything else.

Service cost: $2400