SH Movers Inc

I got a quote for $2500 from Sales on phone (Mike). I told him i read several reviews about the price changing when a driver is sent out to pick the items and he told me thats not true as long as i hive accurate description of items. I decided to even send pictures of my sofa to make sure it is properly quoted. Finally when the day of the move came the driver told me my items is about 570 cubic feet and not the 300+ i was given by the sales guy so my price will be $4700. Please just sell your items or deal with a small business owner that can come review your items. Dont deal with these movers they will frustrate your. Don’t forget they will never accept debit cards, but payment via quickbooks because they know the kind of business they do is shady and you wont be able to file a claim with tour bank. When you pay that deposit over the phone no refund

Move size: 1 Bedroom Home Service cost: $2500

I never recieved a call from the movers to confirm a pick up time, and on Saturday (the day after my desired pickup date) no one had called. After trying to reach someone all morning, someone finally picked up and said they would come between 5-7pm. Long story short, the drivers came 3 hours after that and had no room in their truck to take my stuff, and also stated that I had more stuff than I told them, which wasn't true at all. They gave me a cost of $3500 more than the estimate if I wanted to move my stuff. They were extremely rude and unprofessional. This moving company sub-contracts and cannot locate their drivers. I chose to get a refund on the deposit and never use their services. But what an inconvinience to have when you are moving down the coast and the movers pull this on the day of your move.

Move size: Partial Move Service cost: $2000

BEWARE OF THIS COMPANY! SH MOVERS IS A BROKER, NOT A CARRIER! In the beginning, communication was consistent, but tapered off after our items were picked up. I was told the same crew that picked up our furniture would drive the shipment to our destination, unload goods and reassemble all furniture. None of this happened. On the day of pickup, the moving crew should have arrived between 9am-11am, but showed up around 3pm. To their credit, these 3 ½ guys (one member brought his 10-year old son to help) moved swiftly, albeit scratching our hardwood floors and some walls. At this time, the estimate amount changed. Originally quoted $3700, by the time they finished loading the truck, according to them, we had twice as much, and the total was now $7800. We paid the amount due, with the promise that we would receive a call from the company with the delivery date. After 3-4 days with no follow-up, we called the company on multiple phone numbers (which went to voicemail) sent texts (which were unanswered), emails to the customer service and claims department (no response), but did get an answer when we called the Quality Assurance department, who sent a message to Dispatch. We never heard back from Dispatch, but the driver himself called us while enroute on Friday, and confirmed he would arrive on Saturday morning at 7am. He arrived at 10am in an 18-wheeler that would not fit on our street. He left to get a smaller, 26’ truck to load our items in, which cost us an additional $400 for this “shuttle service.” Not all of our items would fit in the 26’ foot truck, so we had to use our own pickup truck to transport the remaining items, to avoid any additional fees. The crew returned to our home, and upon unloading said they don’t do stairs, when it was clearly marked on the paperwork that we have stairs in our home. After compromising, they unloaded the truck, and to our dismay, most of the boxes were severely damaged – major dents and dings, bottoms nearly falling out, furniture and appliances scratched despite the paddings and blankets used. They did not reassemble our tables or our furniture. We had to buy new screws and bolts to reassemble it ourselves, as the originals were lost in transit, along with two of our other boxes. Fortunately, most of our items arrived within a week of pickup, though in poor to fair condition. We will unlikely file a claim, as the contract clearly states, people will receive “far less” than the value of the items. Before settling with this company, we did read several reviews, and were hesitant to choose this company. When I asked the manager about the negative reviews, he said there is another company with the same name, and that the negative reviews were incorrectly being posted on their company’s page, an issue they were working with Google to resolve. Though after the lack of communication, change in estimate pricing, damaged goods, lost goods, tardiness, using our own vehicle and manpower to assist, and reassembling our things and buying the hardware to do so, sounds like all the negative reviews were indeed valid.

Move size: Partial Move Service cost: $7800

Hi, this is Henry with "sh movers"I was just reaching out about your online inquiry for a moving Quote, We're a Carrier and not a Broker so we're able to offer you the most competitive prices, please call me or text me letting me know what I can do to make your move much easier. (201)-535-3336

Above is the text I received, they will have you pay 33% initially and later contract it to a third party who charges double the amount you signed up for.

They will show up either a day early or late and inform you just a day in advance to make sure you are not prepared to tackle the situation.

I was quoted for 2200 and ended up paying 4500

They only accept Zille, Venmo or cashier check so beware before committing to them.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $4560

SH Movers is arguably the worst moving company on the planet- all fake reviews. I paid in advance for a full-pack and cross-country move. They did they pack and I had to delay my move but then they refused to do it and instead charged me for months of storage instead prior to moving my stuff into a Manhattan Mini-Storage. I asked SH Movers to refund me for mileage and the time charges of cross-country move since they moved from manhattan to nearby New Jersey and back into Manhattan...a far cry fro NYC to San Francisco distance. They NEVER replied. Beat around the bush, said they would fulfill the move when I was ready. I just contacted again and their agent SHOUTED at me. I recorded the phone call because it was so egregious and will be reporting to the Better Business Bureau but guess what? They already have an F rating so clearly do not care. Finally after months of asking them who I file a claim with as the move was NEVER fulfilled and as I've been pulling things out of storage SO MUCH is damaged. Chandelier with glass globes, oversized planters, high-end shoes that they crushed by packing tons of heavy things on top. Honestly the experience has only been made worse by the fact that CSI doesn't answer their phone, respond to messages and I'm unable to file an online claim because it says my email is already registered- but when I go to change my password it says "no email found." What do I do here? Take these people to small claims court? Go after SH Movers and CSI?? I'm out 8k on the move and have a ton of damaged items. I'm honestly stunned by the lack of service and am just exhausted and distraught by this process- a move which was initiated back on December 30, 2020!

Move size: 2 Bedroom Home Service cost: $9000

I could not disagree with all of the 5-star reviews more and in fact I'm sure this company is finding a way to scrub reviews. Working with SH movers has been one of the worst experiences of my life. I had initially booked with International Van Lines but one of SH's salespeople, named Mike, called me and sold me on his company, telling us that they'll be with us every step of the way and give us the best service possible because they're much smaller than the larger brokers.

After making very clear to the salesperson, again , Mike, that we need our things delivered by Jan 2, 2021 or shortly thereafter, and even counting out the calendar days with him on the phone, the company still entered Jan 2 as our "Earliest Date of Delivery" meaning that they will not even start thinking about how to deliver your goods until that date. SH picked my goods up from my apartment in NYC on Dec 9, 2020 and a couple weeks later, I called to make sure everything was okay, only to find out that my things were sitting in their warehouse and that there was no way I would get my things until mid-to-late January.

Over the course of the past few weeks, SH has only returned one of my calls and it has been a struggle to get anyone to pick up the phone. Clearly not the sort of service you expect when they are holding $50,000 worth of your belongings.

After reaching out to SH every day of the week, they were apparently able to get my goods on a truck on Thursday, Dec 31, 2020, only to find out on Friday, Jan 8, 2021, that the truck turned around "due to weather related issues" and brought our goods back to the warehouse in New Jersey after delivering several other customers' items. Immediately checking the national weather service showed no inclement weather anywhere across the country.

At this point, we are at a loss for words and we have no idea where our things actually are.

Help? Please?

Move size: 1 Bedroom Home Service cost: $3500