SH Movers Inc

I contracted with this company in May 2023. My worst experience ever with any company. They picked up my belongings on May 18, 2023, and I was told it would be delivered on May 22, 2023. I called on May 23, asking about the delivery. I was told they have up to two weeks to deliver my belongings. The person was very rude and sent me an email concerning the two weeks delivery policy. I was very upset because I was told I would have my items on that Monday. My items were delivered on June 1, 2023. I was very upset. I incurred over $500 in daily living expenses because I moved over 1000 miles. I didn't have the necessary items to function everyday living. We also had to purchase unnecessary items and clothes.

When things were finally delivered. I had to pay an additional 1500 because they said where I live in an area that didn't allow a tractor-trailer on my street. They said they had to get two box trucks. And additional movers because i had a lot of items. They used 2 guys and the same single box truck to deliver ALL my items. They made two trips. I called the guy and told him this. I asked him why is he charging me 1500 when there were only 2 guys, and they used the same truck. I reiterated what he said about 2 trucks and additional drivers. He was very sarcastic. The price was increased four times from the initial 4k to 7k than an additional 7k and 1500 the day of the delivery.

This company is SCAM, and it was listed 5 stars on goggle. I'm disgusted and very angry. I paid over 15k to have my belongings moved. Several items were either broken, scratched, or stolen. I've only shown a few things. This company is a brokerage company which I didn't know. They get your money and charge double the price. They subcontract their workout and don't tell their customers. I called the company to tell them all the things that were stolen or broken. They referred me to a 3rd party. I was given an email in that email, and it stated to keep the items that were in the packaging. I threw them out, not knowing their poilcy prior to seeing the policy. I was stated you can be denied if you don't have the package it was wrapped in, etc. They don't tell you this prior to contracted.

Move size: 4 Bedroom Home Service cost: $15000

Having to relocate my family and entire home had me extremely stressed and worried. SH Movers was a dream come true! Going into this endeavor I’ve herd horror stories about moving companies. Although this was anything but. After going through my inventory with a moving specialist the rep was extremely informative and helpful. It didn’t stop there. The day before my scheduled pick up date I received a phone call confirming our appointment and the movers showed up on that day ready to work! Initially concerned that the delivery would somehow be messed up it was to my delight that all my belongings arrived within the delivery window and just how they left my home. I highly recommend SH Movers not only because of their fair pricing and service but the fact that after having made my reservation I never really had a pain point in the process. To me that’s money well spent.

Move size: 4+ Bedroom Home Service cost: $12000

Our family scheduled a move with them from California to Utah. They gave us a really good price and when we looked at the reviews we were excited and paid a $500 advance.

Then came the nightmare. They just decided to not answer calls, show up or anything at all. READ THEIR CONTRACT WHICH REQUIRES YOU TO MAIL A REFUND REQUEST WITHIN 5 DAYS AND EVEN THEN THEY CAN JUST KEEP YOUR MONEY.

A PHYSICAL, WRITTEN REQUEST IS WHAT THEY REQUIRE. LOOK AT THE PICTURE.

Total Scam!

Move size: 2 Bedroom Home Service cost: $1800

Please oh please...DO NOT USE THIS MOVING COMPANY. They swindled me for $1000. Which I paid extra for 5 day delivery. The truck showed up almost 3 weeks LATE. Some of my stuff was broken. The movers absolutely did not care at all. Listen moving is stressful enough, please do your homework on moving companies. I truly wish I did. Stay away from the shysters. I called, I emailed, left multiple messages for this company to call me back and I heard nothing but crickets. Shame on them!!!

Move size: 2 Bedroom Home Service cost: $4500

SH Movers lost my coffee table. During the move, they had to change trucks because the one they loaded my furniture on broke down. During that process they left my coffee table off the truck that eventually delivered the rest of my furniture. The driver stated my coffee table was at their warehouse. When I called the company, they confirmed it was in the warehouse and they would call when they had another truck going to my area. After months of calling they now state they don't have my table.Now they won't take my phone calls and are not following up with their warehouse manager to see where my coffee table is. They stated they would email a claim form which they have not done. What really sucks is they are screening my calls and refuse to call back to settle this issue. I called them from my phone, which they let go to voice mail, then immediately called from another phone, which they answered. They have poor customer services skills and do not work to resolve issues. If they had the foresight and called their warehouse manager in the beginning to see where my coffee table is, then this issue could be resolved by now. This table was my mother's table who died of COVID in January, so it is a special table for me.

Move size: 1 Bedroom Home Service cost: $1926

What an absolutely terrible experience. It was estimated that we would need half of a trailer to move us from NY to MD. We were quoted a price of $3500, but ended up paying over $11,000. We paid to have our stuff packed by the movers. We were told “Sit back and relax. We will take care of everything.” The movers showed up on time but didn’t know it was agreed that they would pack our stuff. They threw our stuff in wardrobe boxes filling each one less than halfway. This caused us to need the whole truck instead of half the truck. They didn’t even touch our kitchen or bathroom. I had to rent a moving truck and drive 4+ hours each way to come load the rest of our stuff. Two weeks after they moved us out, we received our stuff from the movers. There were a couple items that were destroyed including a printer/ fax worth $250. After a very long reimbursement process through a third party company they decided to reimburse us $12.60. Somehow the legs to our sofa didn’t make the trip either. Ridiculous!!! Please people, look somewhere else for your moving needs.

Move size: 2 Bedroom Home Service cost: $11000

Beware. This company kept my $731 deposit after I canceled the order because they kept trying to up charge me and told me they weren’t sure they would make it to my place by my vacate date. Of course they told me all of this after the 72 hour cancellation window. The way they take advantage of people is really sad. When I told them I would sue I was replied to with “good luck”. The claims number listed on the invoice told me they don’t even service them anymore. Please consider another moving company, or better yet use a Penske truck or a U-box with U Haul which is what I am opting for.

Move size: 1 Bedroom Home Service cost: $2500

This company was terrible. Everything that could be broken was broken. I was quoted one price & I didn't have much but once they came & got all my belongings loaded they added on over a extra thousand dollars. I can say the guys were fast with wrapping my things up & getting them loaded but between the pick up & drop off my items were broken, i.e. fishtank, jewelry armoire, speakers, wall unit & more. I only had basic insurance which didn't cover the damages so they only gave me $150 when my stuff was worth way more. They barely answer the phone once they have your belongings. It took way longer for my items to arrive than they initially stated. This was a big lesson for me. I hope this helps someone else as I didn't read reviews before hand as I was pressed for time & out of town w

Move size: Partial Move Service cost: $4800

I recommend to stay away from SH Movers, and here is why:

1. The company charged me extra $ upon arrival. Staff continued to add to the initial charge I negotiated over the phone with an intermediary == Value Added Moving - Nationwide Interstate Moving Specialists (from which I also recommend to stay away).

2. The company was not responsive to my complaint, which included damage and literally theft of my personal belongings in excess of $2,000.

3. The company representative left keys to my U-Haul unit under the door, which exposed my items to theft/damage.

Thus, please use services of a professional company, not a company with loose standards and unprofessional staff.

Good luck with your move!

Move size: Partial Move Service cost: $3500