SH Movers Inc

Probably the worst experience you could have during one of the most stressful events of your life. What should have been an easy move in five days took 69 days and twice the money I should’ve paid. Additionally things are missing and I have possession of other people’s stuff. They charged me double for the amount of stuff that I had to move, even though I confirmed it in advance and they tried to extort me for money on delivery telling me I needed to provide a shuttle or get my own U-Haul. Avoid at all costs.

Move size: Studio Service cost: $3500

Having to relocate my family and entire home had me extremely stressed and worried. SH Movers was a dream come true! Going into this endeavor I’ve herd horror stories about moving companies. Although this was anything but. After going through my inventory with a moving specialist the rep was extremely informative and helpful. It didn’t stop there. The day before my scheduled pick up date I received a phone call confirming our appointment and the movers showed up on that day ready to work! Initially concerned that the delivery would somehow be messed up it was to my delight that all my belongings arrived within the delivery window and just how they left my home. I highly recommend SH Movers not only because of their fair pricing and service but the fact that after having made my reservation I never really had a pain point in the process. To me that’s money well spent.

Move size: 4+ Bedroom Home Service cost: $12000

Please oh please...DO NOT USE THIS MOVING COMPANY. They swindled me for $1000. Which I paid extra for 5 day delivery. The truck showed up almost 3 weeks LATE. Some of my stuff was broken. The movers absolutely did not care at all. Listen moving is stressful enough, please do your homework on moving companies. I truly wish I did. Stay away from the shysters. I called, I emailed, left multiple messages for this company to call me back and I heard nothing but crickets. Shame on them!!!

Move size: 2 Bedroom Home Service cost: $4500

SH Movers lost my coffee table. During the move, they had to change trucks because the one they loaded my furniture on broke down. During that process they left my coffee table off the truck that eventually delivered the rest of my furniture. The driver stated my coffee table was at their warehouse. When I called the company, they confirmed it was in the warehouse and they would call when they had another truck going to my area. After months of calling they now state they don't have my table.Now they won't take my phone calls and are not following up with their warehouse manager to see where my coffee table is. They stated they would email a claim form which they have not done. What really sucks is they are screening my calls and refuse to call back to settle this issue. I called them from my phone, which they let go to voice mail, then immediately called from another phone, which they answered. They have poor customer services skills and do not work to resolve issues. If they had the foresight and called their warehouse manager in the beginning to see where my coffee table is, then this issue could be resolved by now. This table was my mother's table who died of COVID in January, so it is a special table for me.

Move size: 1 Bedroom Home Service cost: $1926

Beware. This company kept my $731 deposit after I canceled the order because they kept trying to up charge me and told me they weren’t sure they would make it to my place by my vacate date. Of course they told me all of this after the 72 hour cancellation window. The way they take advantage of people is really sad. When I told them I would sue I was replied to with “good luck”. The claims number listed on the invoice told me they don’t even service them anymore. Please consider another moving company, or better yet use a Penske truck or a U-box with U Haul which is what I am opting for.

Move size: 1 Bedroom Home Service cost: $2500

Our family scheduled a move with them from California to Utah. They gave us a really good price and when we looked at the reviews we were excited and paid a $500 advance.

Then came the nightmare. They just decided to not answer calls, show up or anything at all. READ THEIR CONTRACT WHICH REQUIRES YOU TO MAIL A REFUND REQUEST WITHIN 5 DAYS AND EVEN THEN THEY CAN JUST KEEP YOUR MONEY.

A PHYSICAL, WRITTEN REQUEST IS WHAT THEY REQUIRE. LOOK AT THE PICTURE.

Total Scam!

Move size: 2 Bedroom Home Service cost: $1800

What an absolutely terrible experience. It was estimated that we would need half of a trailer to move us from NY to MD. We were quoted a price of $3500, but ended up paying over $11,000. We paid to have our stuff packed by the movers. We were told “Sit back and relax. We will take care of everything.” The movers showed up on time but didn’t know it was agreed that they would pack our stuff. They threw our stuff in wardrobe boxes filling each one less than halfway. This caused us to need the whole truck instead of half the truck. They didn’t even touch our kitchen or bathroom. I had to rent a moving truck and drive 4+ hours each way to come load the rest of our stuff. Two weeks after they moved us out, we received our stuff from the movers. There were a couple items that were destroyed including a printer/ fax worth $250. After a very long reimbursement process through a third party company they decided to reimburse us $12.60. Somehow the legs to our sofa didn’t make the trip either. Ridiculous!!! Please people, look somewhere else for your moving needs.

Move size: 2 Bedroom Home Service cost: $11000

This company was terrible. Everything that could be broken was broken. I was quoted one price & I didn't have much but once they came & got all my belongings loaded they added on over a extra thousand dollars. I can say the guys were fast with wrapping my things up & getting them loaded but between the pick up & drop off my items were broken, i.e. fishtank, jewelry armoire, speakers, wall unit & more. I only had basic insurance which didn't cover the damages so they only gave me $150 when my stuff was worth way more. They barely answer the phone once they have your belongings. It took way longer for my items to arrive than they initially stated. This was a big lesson for me. I hope this helps someone else as I didn't read reviews before hand as I was pressed for time & out of town w

Move size: Partial Move Service cost: $4800

I recommend to stay away from SH Movers, and here is why:

1. The company charged me extra $ upon arrival. Staff continued to add to the initial charge I negotiated over the phone with an intermediary == Value Added Moving - Nationwide Interstate Moving Specialists (from which I also recommend to stay away).

2. The company was not responsive to my complaint, which included damage and literally theft of my personal belongings in excess of $2,000.

3. The company representative left keys to my U-Haul unit under the door, which exposed my items to theft/damage.

Thus, please use services of a professional company, not a company with loose standards and unprofessional staff.

Good luck with your move!

Move size: Partial Move Service cost: $3500

I contracted with this company in May 2023. My worst experience ever with any company. They picked up my belongings on May 18, 2023, and I was told it would be delivered on May 22, 2023. I called on May 23, asking about the delivery. I was told they have up to two weeks to deliver my belongings. The person was very rude and sent me an email concerning the two weeks delivery policy. I was very upset because I was told I would have my items on that Monday. My items were delivered on June 1, 2023. I was very upset. I incurred over $500 in daily living expenses because I moved over 1000 miles. I didn't have the necessary items to function everyday living. We also had to purchase unnecessary items and clothes.

When things were finally delivered. I had to pay an additional 1500 because they said where I live in an area that didn't allow a tractor-trailer on my street. They said they had to get two box trucks. And additional movers because i had a lot of items. They used 2 guys and the same single box truck to deliver ALL my items. They made two trips. I called the guy and told him this. I asked him why is he charging me 1500 when there were only 2 guys, and they used the same truck. I reiterated what he said about 2 trucks and additional drivers. He was very sarcastic. The price was increased four times from the initial 4k to 7k than an additional 7k and 1500 the day of the delivery.

This company is SCAM, and it was listed 5 stars on goggle. I'm disgusted and very angry. I paid over 15k to have my belongings moved. Several items were either broken, scratched, or stolen. I've only shown a few things. This company is a brokerage company which I didn't know. They get your money and charge double the price. They subcontract their workout and don't tell their customers. I called the company to tell them all the things that were stolen or broken. They referred me to a 3rd party. I was given an email in that email, and it stated to keep the items that were in the packaging. I threw them out, not knowing their poilcy prior to seeing the policy. I was stated you can be denied if you don't have the package it was wrapped in, etc. They don't tell you this prior to contracted.

Move size: 4 Bedroom Home Service cost: $15000

I could not disagree with all of the 5-star reviews more and in fact I'm sure this company is finding a way to scrub reviews. Working with SH movers has been one of the worst experiences of my life. I had initially booked with International Van Lines but one of SH's salespeople, named Mike, called me and sold me on his company, telling us that they'll be with us every step of the way and give us the best service possible because they're much smaller than the larger brokers.

After making very clear to the salesperson, again , Mike, that we need our things delivered by Jan 2, 2021 or shortly thereafter, and even counting out the calendar days with him on the phone, the company still entered Jan 2 as our "Earliest Date of Delivery" meaning that they will not even start thinking about how to deliver your goods until that date. SH picked my goods up from my apartment in NYC on Dec 9, 2020 and a couple weeks later, I called to make sure everything was okay, only to find out that my things were sitting in their warehouse and that there was no way I would get my things until mid-to-late January.

Over the course of the past few weeks, SH has only returned one of my calls and it has been a struggle to get anyone to pick up the phone. Clearly not the sort of service you expect when they are holding $50,000 worth of your belongings.

After reaching out to SH every day of the week, they were apparently able to get my goods on a truck on Thursday, Dec 31, 2020, only to find out on Friday, Jan 8, 2021, that the truck turned around "due to weather related issues" and brought our goods back to the warehouse in New Jersey after delivering several other customers' items. Immediately checking the national weather service showed no inclement weather anywhere across the country.

At this point, we are at a loss for words and we have no idea where our things actually are.

Help? Please?

Move size: 1 Bedroom Home Service cost: $3500

I've never used a moving company before, but we decided to call in the professionals for our last move (SoCal to Albuquerque.) The actual movers were fantastic! On time, friendly, skilled and competent. But the company? They wanted to charge us hundreds more than the estimate, until we came to a compromise. They came on June 9th, and our estimated arrival was for July 2nd. Today is July 16th. We've called several times to get an ETA, with absolutely no response. A simple call back is all we want! I'm hoping that this review will accomplish that. We shall see.

Move size: 1 Bedroom Home Service cost: $2710

***DO NOT HIRE THIS COMPANY!

This is our 4th interstate move in nine years and we have never been more upset and disillusioned by a moving company. This move was coast to coast from New York to California. Starting with the basic facts that they touted being a carrier and not a broker, they hired another company to move us. They had given us an estimate for the move and the week before the move adjusted the estimate (higher!) than the initial one after my husband walked room to room and described what was in each one. They did not give us an opportunity to have someone come to the house to give an estimate based on what they say. That was our mistake to not require it! Please, make sure that you have your movers give an estimate with a visit to your home.

Once the movers came, they loaded the truck and then told us that there is too much stuff and they would need to return the next day with another truck. They charged extra for the second truck and TRIPLED the price of the estimate. (Seriously, initial estimate was $7,800 adjusted to $8546.62 with a final price of $18,390!) To top it off, when my husband negotiated the driver said that the total will be $15,000 (still, twice the initial price) and it turned out that it was the remaining balance after our deposit.

Once the second truck arrived, they still did not fit all of our items and we were left with a need to get rid of items that we had intended on bringing, which we now need to replace.

Once the movers arrived in California, they unloaded the truck. There were many broken items (chairs, LOTS of broken dishes) and most of the boxes were crushed (!!!) including wardrobe boxes, major dents to the refrigerator, box freezer, and metal toolboxes. The movers were supposed to assemble our three beds. My husband took the lead on assembling the King-sized bed when they were completely overwhelmed by it. They also left numerous boxes in the yard and didn’t even bring them into the house, and left garbage in front of the house.

Of course, the movers had us sign documents the night before they left. There was NO WAY to assess damages or to know what, if anything, was missing. We ended up with someone else’s items (this man was smart enough to have his business card attached to one item) so I was able to contact him. No idea where our missing items are.

I have contacted the company and gotten no response.

Move size: 3 Bedroom Home Service cost: $18390

Their initial estimate is apparently based on data they have regarding the "average" size (in cubic feet) of the various pieces of furniture you tell them that have to be moved. In my case, their estimate was woefully inaccurate, and the price of my move effectively DOUBLED after all of my things were already on the truck. I actually had to throw away a couch that I had wanted to keep because I couldn't afford to move it, as the price would have gone even higher. However, I will say that the guys that came to my home to pack everything up did a decent job.

Once everything is picked up, the contract states that it will be delivered in between 7-14 business days. Unfortunately, once your items are picked up, the salesperson you spoke with to make the deal is useless to you, as they have no info on logistics for the delivery. You are directed to send a TEXT to a random number for information on your delivery date and time. If/When you get a response, they generally have no idea when the delivery will be, but they tell you that you'll be notified 24 hours before the delivery date. In my case, I was notified approximately 16 hours before, and at the time I was 450 miles away finishing up at my old residence. Had to drive all night to be there for my 7am delivery.

By 9am, the driver had not shown. I called him on the number that he called me from, and was informed that he had run into traffic and had to stop driving the night before. He'd be arriving around 11am. Fine. When he arrives, I'm told that before he does anything, I need to pay the balance. I ask to make sure all my things are on the truck, and am told no, pay first, then we start unloading. If anything is missing, put in a claim.

Overall, my items arrived in decent shape. However, the driver appeared to be the only one associated in any way with SH Movers. The other two guys appeared to be local hired day-laborers to help carry stuff, and were not professional movers, hence all the scuffs on my new walls. Oh, and there was no effort at all on their part to re-assemble my bed frames or anything like that. When I asked about it, the driver was confused and said, "you want us to do that"? I told them to forget it and just leave.

My advice? If you truly need to move furniture (and you REALLY need to think about this before you make a decision), hire a professional moving company. You'll pay more, but you'll get piece of mind.

Move size: 3 Bedroom Home Service cost: $4000

Where do I start............. I moved my daughter from Oklahoma to Wisconsin in January. At the time she was 7 months pregnant. She gave me a detailed list of her belongings and I contracted SH Movers. Total was 375 cu.ft. When the mover came (1 day late) no-one spoke English. She told them several times that not everything was being moved yet they continued to load her landlords stuff. Nearing the end they told her she had 675 cu.ft. so the price went from $2594 to $5600+!! When the items were delivered, the driver told me there was 375 cu. ft. which is exactly what we told them to begin with! There were 10 boxes missing, her glass top stove was broken, items were mis-marked e.g. a vacuum, wooden bed slats, a laundry basket and a swiffer mop were all marked as Large boxes! I called to complain and was given the number of a third party insurance adjuster. I filed a claim for missing items, over-charge and broken items including the stove. The total amount I claimed was $2083. plus $500 for the stove and $1000 for the missing boxes....They are allowed by law 120 days to finish your claim. So yesterday was the 120th and the settlement offer is..........[EDIT]..........$253.00! And that doesn't even cover the over charge, which they said has to be done directly with SH! Are you kidding me!!!

Move size: 2 Bedroom Home Service cost: $5600

I got a quote for $2500 from Sales on phone (Mike). I told him i read several reviews about the price changing when a driver is sent out to pick the items and he told me thats not true as long as i hive accurate description of items. I decided to even send pictures of my sofa to make sure it is properly quoted. Finally when the day of the move came the driver told me my items is about 570 cubic feet and not the 300+ i was given by the sales guy so my price will be $4700. Please just sell your items or deal with a small business owner that can come review your items. Dont deal with these movers they will frustrate your. Don’t forget they will never accept debit cards, but payment via quickbooks because they know the kind of business they do is shady and you wont be able to file a claim with tour bank. When you pay that deposit over the phone no refund

Move size: 1 Bedroom Home Service cost: $2500

I never recieved a call from the movers to confirm a pick up time, and on Saturday (the day after my desired pickup date) no one had called. After trying to reach someone all morning, someone finally picked up and said they would come between 5-7pm. Long story short, the drivers came 3 hours after that and had no room in their truck to take my stuff, and also stated that I had more stuff than I told them, which wasn't true at all. They gave me a cost of $3500 more than the estimate if I wanted to move my stuff. They were extremely rude and unprofessional. This moving company sub-contracts and cannot locate their drivers. I chose to get a refund on the deposit and never use their services. But what an inconvinience to have when you are moving down the coast and the movers pull this on the day of your move.

Move size: Partial Move Service cost: $2000

BEWARE OF THIS COMPANY! SH MOVERS IS A BROKER, NOT A CARRIER! In the beginning, communication was consistent, but tapered off after our items were picked up. I was told the same crew that picked up our furniture would drive the shipment to our destination, unload goods and reassemble all furniture. None of this happened. On the day of pickup, the moving crew should have arrived between 9am-11am, but showed up around 3pm. To their credit, these 3 ½ guys (one member brought his 10-year old son to help) moved swiftly, albeit scratching our hardwood floors and some walls. At this time, the estimate amount changed. Originally quoted $3700, by the time they finished loading the truck, according to them, we had twice as much, and the total was now $7800. We paid the amount due, with the promise that we would receive a call from the company with the delivery date. After 3-4 days with no follow-up, we called the company on multiple phone numbers (which went to voicemail) sent texts (which were unanswered), emails to the customer service and claims department (no response), but did get an answer when we called the Quality Assurance department, who sent a message to Dispatch. We never heard back from Dispatch, but the driver himself called us while enroute on Friday, and confirmed he would arrive on Saturday morning at 7am. He arrived at 10am in an 18-wheeler that would not fit on our street. He left to get a smaller, 26’ truck to load our items in, which cost us an additional $400 for this “shuttle service.” Not all of our items would fit in the 26’ foot truck, so we had to use our own pickup truck to transport the remaining items, to avoid any additional fees. The crew returned to our home, and upon unloading said they don’t do stairs, when it was clearly marked on the paperwork that we have stairs in our home. After compromising, they unloaded the truck, and to our dismay, most of the boxes were severely damaged – major dents and dings, bottoms nearly falling out, furniture and appliances scratched despite the paddings and blankets used. They did not reassemble our tables or our furniture. We had to buy new screws and bolts to reassemble it ourselves, as the originals were lost in transit, along with two of our other boxes. Fortunately, most of our items arrived within a week of pickup, though in poor to fair condition. We will unlikely file a claim, as the contract clearly states, people will receive “far less” than the value of the items. Before settling with this company, we did read several reviews, and were hesitant to choose this company. When I asked the manager about the negative reviews, he said there is another company with the same name, and that the negative reviews were incorrectly being posted on their company’s page, an issue they were working with Google to resolve. Though after the lack of communication, change in estimate pricing, damaged goods, lost goods, tardiness, using our own vehicle and manpower to assist, and reassembling our things and buying the hardware to do so, sounds like all the negative reviews were indeed valid.

Move size: Partial Move Service cost: $7800

I am currently waiting for SH movers to deliver my furniture, They picked up my furniture on Nov/19, and today 2 weeks later I am still waiting for the delivery (expected Dec-1st). It has been incredibly hard to reach out to them, I wrote several emails, they don't answer calls et al. The only email reply I got, is that the standard time they take for delivery is 4 weeks after the expected delivery day (Means after Dec-1st). So basically I have to wait 4 weeks more!!! They wouldn’t give me any more information, like an approximate delivery day. I had to just wait at home, this is highly inconvenient since I work and need to travel for work sometimes. Also, Be aware of the initial quote. They give me an inicial quote of $2100, but the day of the loading, they applied gasoline and materials fees, the bill came up to $3200 (that is a 50% increase). I would update this review once I get my furniture, and talk about the state of my furniture.

Move size: 1 Bedroom Home Service cost: $3200

SH Movers is arguably the worst moving company on the planet- all fake reviews. I paid in advance for a full-pack and cross-country move. They did they pack and I had to delay my move but then they refused to do it and instead charged me for months of storage instead prior to moving my stuff into a Manhattan Mini-Storage. I asked SH Movers to refund me for mileage and the time charges of cross-country move since they moved from manhattan to nearby New Jersey and back into Manhattan...a far cry fro NYC to San Francisco distance. They NEVER replied. Beat around the bush, said they would fulfill the move when I was ready. I just contacted again and their agent SHOUTED at me. I recorded the phone call because it was so egregious and will be reporting to the Better Business Bureau but guess what? They already have an F rating so clearly do not care. Finally after months of asking them who I file a claim with as the move was NEVER fulfilled and as I've been pulling things out of storage SO MUCH is damaged. Chandelier with glass globes, oversized planters, high-end shoes that they crushed by packing tons of heavy things on top. Honestly the experience has only been made worse by the fact that CSI doesn't answer their phone, respond to messages and I'm unable to file an online claim because it says my email is already registered- but when I go to change my password it says "no email found." What do I do here? Take these people to small claims court? Go after SH Movers and CSI?? I'm out 8k on the move and have a ton of damaged items. I'm honestly stunned by the lack of service and am just exhausted and distraught by this process- a move which was initiated back on December 30, 2020!

Move size: 2 Bedroom Home Service cost: $9000

DO NoT USE this company as I have made a huge mistake hiring this so called movers. This company doesn't even move the stuff, they are double brokering loads and passing on to God knows who and no one is answering their calls or emails when reaching out to them about my household goods. I'm getting ready to file a missing freight report and have DOT get involved due to the fact it has been over 21 days per their term that I still haven't received my stuff, nor they're giving me any answers as to where their so called driver is, who is not even SH movers driver or even responding back to me. No word as to when I might get my stuff, which has been picked up over a month ago and no one is answering their calls or emails. Again do your homework people, do not trust this company or do business with them, unfortunately I truly regret for not checking on them first.

Move size: 3 Bedroom Home Service cost: $6000