SH Movers Inc

The sales process was great...but it has to be to cover up what a customer experiences once the deposit has been paid. I worked with James Whitlock on my estimate. He vastly underestimated the space my items would take up so once the team arrived to pick up my stuff, my actual costs went up by 25%. The team who packed my stuff was lead by Rafe and he was great. He and his team were professional, proactively communicated with me, kept their time commitments and were efficient once on site. Rafe was the only person in this entire company who would return my texts and calls. After my stuff was picked up, I had to call the dispatch team multiple times to try to get updates. They told me it wasn't their job to know where my stuff is and would have to call the driver to get an update. Dispatch never once answered my call the first time (enjoy their condescending voicemail message) and only occasionally deigned to call me back stating that they do not work weekends. I finally got the cell number of the truck driver (who works for an ENTIRELY DIFFERENT COMPANY) who promised a delivery of Saturday morning 3 weeks post pick up. Despite no proactive updates from him, I was able to reach him a few times only to find my delivery date and time to be pushed back 4 times over the course of one weekend. Finally on Sunday night, 2 hours later than the most recent delivery time (7p on a Sunday! Unbelievable!), I find out that my stuff is not actually on the truck in my city...it was 650 miles away. Rafe returned my texts despite a very late Sunday night and said there had been a problem with whatever company actually delivers the customer's items. Again, I had to call to get my delivery information, rather than the driver or the company calling me. Again, the delivery was pushed from Friday evening to Saturday morning. To top it all, the driver was 2 hours late and was ALONE. He told me it'd take him 2 hours to unpack and reassemble my items...it took ME, MY BROTHER AND him 2.5 hours to unpack it all. My brother did at least half of the heavy lifting and without him, I'm certain the delivery would have lasted twice the time it took us. Of course, I haven't heard from James or Renee at dispatch nor anyone else. What a disaster. If I knew this nightmare was going to be half as bad as it actually was, I would have spent the money on moving myself. To boot, an item was broken and SH Movers contracts the claims process out to another company just like they do the delivery. Use any other company or drive your stuff yourself.

Move size: Studio Service cost: $4000

I honestly don’t want to waste my time even writing a review because I am so over it, but my moving experience with SH Movers Los Angeles started off great, but ended with a disaster. I selected this company because they are one of the few who have even remotely decent reviews.

I am not going to write a book and only going to tell you about my experience a nutshell.

I did an itemized list to the moving coming and got a quote for $2800, I went item by item. When they showed up and after they packed 50% of the house they told me I had more stuff, but these stickers they place on each of items in my house (beware those stickers get stuck on all of your items and your going to spend minutes removing each sticker) the new cost was $5400. Way over what we agreed to almost by 100%, which I figured it would have to come out a little bit more out of pocket, but not that by that much.

The gentlemen’s name who was the Lead mover named Califa (I dont know if I spelled his name right) after leaving my house with a fully packed Enterprise branded 28 foot truck. Everything seemed legit and good, outside of being almost 100% additional cost. I badly wanted to get out of the California so honestly I didn’t care about the cost, it was disappointing, but I just wanted to get out.

When the truck arrived in my new place, all of my stuff was in another 28 foot truck with no branding just a white 28 foot truck and I am not kidding about when I say this, Kalifa decided for whatever reason to unload the entire truck and put it into a new one. Because of this “MOST” of the boxes were smashed and upside down. I lost glass pieces expensive stuff, furniture was damaged, paintings were smashed.

Califa made a very poor decision on the customers behalf and I am not kidding probably 40% of all of my stuff had scratches, or was smashed into pieces including my 75inch TV which a massive scratch in the middle of it.

Pros I got my stuff the very next day.

Cons everything else.

Would I recommend SH Movers? No I wouldn’t, I would of done it myself and saved a bunch of money, but it wasn’t about money for me it was about my stuff arriving in one piece which they completely failed on, but Califa’s poor decision of moving my stuff from one truck to another was the deal breaker, I am sure everything would of came into one piece if it wasn’t for that unnecessary shifting. FYI they picked up all of my stuff on Friday and delivered on Saturday that was the only good that came out of this.

If I could take back time I would of went with a POD or did it myself if I knew the outcome.

Califa shame on you, SH Movers should do a full investigating in your bad decision making skills. Not that you care its probably another job for you, but your bad decision ruined a majority of my stuff that meant something to me like Glass Dressers, boxes, paintings and a TV.

This is why SH Movers get a 1 star from me, and sadly they lost a lot of business. Since my move, my parents are moving out of state with me including one of my friends. They asked me who I used to move and they are now going with PODs vs SH Movers.

Move size: 4+ Bedroom Home Service cost: $5400

STAY AWAY!!!!!!

Scammers, Liars & Cheats! Be very careful! These are not movers; they are freight forwarders disguised as movers. They have a very convincing “sales” team who will promise you everything, provide a low competitive price, then totally screw you. I’m giving them 2 stars because our stuff did arrive, but only after one of the most stressful upsetting weeks of my family’s life. When our move arrived, it was packed in a freight container – not a moving truck. They had no lift nor ramp. The container was 53 feet long. The crew who moved us out seemed to know their business and were pros, BUT the unload crew were day workers from the area. Two of them told me that they were “basically homeless” and live week by week in motels. One of the other hands was clearly a drug addict with signs of injection points on his arms and neck. This was scary. One of the other hands asked me if he could recharge his ankle bracelet. The unload was twice as long as the load, which is the opposite of what should happen. We did not want them working on our stuff to place, build etc.

Many of our items were signifiable damaged or destroyed. At one point in the unload, we realized that our vacuum cleaner was propping up 2-3 boxes and chairs. The chairs we destroyed, when they came tumbling down

We thought we contracted with SH Movers which has good reviews. The actual deal is done through My Professional Movers. Google and read Yelp reviews and see the nightmares that these horrible humans was perpetrate on their “victims”.

This company changes its name uses shoddy sub contracts and changes their “plans” on the daily – that is if you can get in touch with them. We chose this company NOT because of price, we chose them because they promised a direct load and fast delivery. They told us that truck would pick up our load and go to the new home. NOT TRUE. They took the load to Irvine (so we think) put it in a warehouse, then loaded it 9 days later into the semi. We probably called, text and emailed them 50+ times in the week prior to delivery. We had no idea of what was happening.

They did deliver and similar to other reviews it does not appear that these people are thieves, but they are scammers.

So that you know this is the same company here are phone numbers and names associated with the “company”

- 866-324-9348

- 213-588-0152

- 818-400-7995

- James

- Renee

- John

- Barbara

Check the email address and its NOT SH Movers –

Beware!!!

Move size: 3 Bedroom Home Service cost: $13000

At time of booking I was extremely excited and looking forward with this company. Blake, the person I spoke to was very helpful. Then it all went downhill. I called after reading reviews with my concerns. One being the time of delivery. I was assured my move was less than 800 miles and I would have no problems getting my stuff. I was supposed to get a call two days later to confirm pick up. No one called me to confirm pick up. Movers showed on day of pickup, same time as someone finally had the decency to call back (two days later). At pick up I was asked when someone was available at destination for delivery and I told them immediately, but agreed to have things delivered 5 days later. The 5 days have come and gone and no sign of my stuff. Received a call saying that it could take anywhere from 5 days to 30. I’m set to start my new job in a couple of days and I won’t be able because I’m missing my stuff. At time of pick up my estimate was adjusted by a thousand dollars because I had more stuff than they originally had quoted me for.

In short, I’m writing this review so that others know what to expect and plan accordingly

Move size: 3 Bedroom Home Service cost: $3000

I want to do a class action lawsuit…

I want to do a class action lawsuit against this company. After reading the reviews its been three weeks. I still haven't gotten my furniture. They charged me an extra $1,400 dollars when they came to pick up my furniture. I had no choice because I already signed a contract and gave over a $587.00 deposit though zelle. They have all my new furniture over $10,000 dollars worth. Plus all my deceased mother and father family things that was special to me. They lied and said they moved the furniture themselves come to find out they contract it out. You can't get them on the phone after they get you to sign up with them. They fu...ked with the wrong one. Just got a lawyer involved. Will be contacting the media as well. Anyone want to sue please do so they need to be stopped. Please don't use sh movers. Scam and rip off. Its cruel what they are doing to people

Move size: 2 Bedroom Home Service cost: $3400

BEWARE: I hired supposed "SH" moving company who promised me they were not brokers and would personally provide us with a professional move at a guaranteed price on a guaranteed day. I gave a substantial downpayment through VENMO with an agreed upon 50% of total amount due upon load in and the balance upon delivery, all which was outlined in our signed contract. Movers came a day -1/2 early, they were subcontractors in a budget rental truck and told me I had to pay twice as much as I had contracted for 400 cubic ft of furniture and had to pay 75% upon pick up. No one will answer my calls or text messages. I believe this is a fake company. Please beware. I lost my deposit and no one will answer my calls or texts. Lucas Wood was my contact.

Move size: Partial Move Service cost: $2000

If you want an inaccurate estimate and pay a thousand more than you are promised, by all means use this company. They'll tell you if you add a couple things the price won't change. Once you pay the initial payment and your stuff is on the move, the operator will not respond to you anymore. Especially that guy Blake. He's a scam artist. I tried calling with a different number and they blatantly hung up. By the time they are ready to deliver, they told me the street is too narrow and tried to charge me 500 more. The street was wide enough cause it had 2 lanes. Then when it came to the destination they left my stuff in the lobby of the building and didn't bother to deliver it to my apartment. Awful company. Use a different company! I couldn't stress it enough.

Move size: 1 Bedroom Home Service cost: $2400

Hi, this is Henry with "sh movers"I was just reaching out about your online inquiry for a moving Quote, We're a Carrier and not a Broker so we're able to offer you the most competitive prices, please call me or text me letting me know what I can do to make your move much easier. (201)-535-3336

Above is the text I received, they will have you pay 33% initially and later contract it to a third party who charges double the amount you signed up for.

They will show up either a day early or late and inform you just a day in advance to make sure you are not prepared to tackle the situation.

I was quoted for 2200 and ended up paying 4500

They only accept Zille, Venmo or cashier check so beware before committing to them.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $4560

If it's too good to be true, it is. Be prepared to pay 50% more than what you're initially quoted. They try to extort you for more every step of the way. Want the full-pack option? Be prepared to have your stuff thrown in unlabeled boxes.

Their subcontracted crew's #1 goal is to get out of there as quickly as possible and they're not going to let keeping your stuff intact or damaging your house get in their way. Even the movers at pick-up and drop-off went on and on about how much they hate this company.

Yes, it's a scam company. Be smarter than me and read the specifics of the negative review instead of the cookie cutter positive reviews.

Move size: 3 Bedroom Home Service cost: $9000

If I could give this company a rating of -10 it wouldn’t be enough to relay how unhappy I am with the service I received moving from Buffalo, New York to Mims, Florida. I initially contracted Fidelity Van Lines for my move. At no time in my several conversations with one of their representatives did they mention that they would be contracting my move out to another company. I secured their services with a down payment of $1500.00. When a date was decided upon for the move, I paid an additional $1250.00. It was my understanding at that time that when moving day arrived, I was to give them a check for $1200.00 and that another $1200.00 would be due upon delivery for a total of $5150.00. I would like to note that there were NO appliances, NO bedroom sets, NO dining set, NO couch, chair, or loveseat. There were approximately 12 pieces of furniture such as a trunk, a grandfather curio cabinet, 2 bookcases, a recliner, a small type of entrance bench and several accent tables as well as totes and boxes.

When the moving truck arrived, it was from SH Movers. The paperwork was filled out and was presented to me showed that the amount of the check I was to give them was not $1200.00 as the contract I signed stated, but $3783.75. Being that the closing for my home was for that same day, just hours away, what was a person to do? From the time the paperwork was being done when they arrived until they were done loading the person that seemed to be the lead person suggested to me that they would be expecting a tip. This was mentioned not once but at least a half dozen times.

When the moving truck arrived at my new residence many of the new totes, I had purchased for the move had damaged lids and missing clamps on the ends. Many of the heavy-duty boxes I had purchased also had damage. I’m still unpacking and so far, have found a several broken pieces and boxes that seem to have been gone through. BEWARE!

Move size: Partial Move Service cost: $7795

After explaining to them many times over the size of the move, they sent a truck which was too small, by 33%. The movers were contractors and not employees of S&H. They were friendly and packed everything well. At the end, when everything they could pack, a third of the move remained in the house. I called S&H and told them of the issue, but they would charge us full price for a whole other truck to take what they couldn't fit, which was their mistake in the first place, as they wouldn't listen to what I was telling them that needed to be packed. I had to rent a truck myself to load, pack and drive 2100 miles to our new home. This company ONLY ACCEPTS ZELLE as a payment, which was not made clear to us before we started the move with them. ZELLE is not a platform for business transactions, not does it provide any protections for services bought. Contact with this company during the move is nearly impossible. They eventually get back to you our you have to call many times in order to get someone to pick up. The owner will never talk to you, even when he's standing right never to the person on the phone to which your are speaking. Everything they packed was delivered, but the contacted drivers don't stick around long enough for you to inspect everything. Half of our dishes were broken, which cannot be replaced. Several things that seemed to be packed well were also broken. They use a contractor setup and they drop your shipment at warehouse to be contacted out to another group. The dropoff truck was a rolling nightmare, leaking almost three quarts of oil where it sat while they unpacked. Stay clear of this company.

Move size: 3 Bedroom Home Service cost: $10000

These guys were hired for our move from Wappingers Falls, NY to Lewes, DE at the end of August. In May my wife (without doing her homework on them) hired Fidelity out of Fort Lauderdale, FL. They flat out lied to her when she asked if they were brokers. They said no but that's what they are. Our move was scheduled for August 30th. On the 29th we called Fidelity, and they said a dispatcher would call us between 3-5 PM on when they were coming. We never got a call. On move day we were told they weren't coming until the next day, August 31st (when we absolutely had to be out) and they would come between noon and 3. 3 PM, no show. We call and they say 4-5 PM. Now we're panicking and thinking we got scammed. They finally show up at nearly 6 PM. The only good thing I can say was they moved fast. We had 133 boxes and a few pieces of furniture. Once they packed the truck, they wanted 70% of the bill which was double what we were quoted but we were over a barrel. The new owners were ready to move in. We were told they would deliver to our new home in Lewes, DE the next day (Sept. 1st). They didn't come until Saturday Sept. 3rd. Again, they worked fast and were paid the balance. When they left, they had not put our bed back together and our motorized reclining sofa was not hooked up right. The truck they delivered with was different than the one they picked up with. The extra 2 days they had our stuff they moved from the original truck to who knows where before loading to the new truck. Once unloaded we noticed several boxes crushed or broken. Two floor standing lamps were broken as well as some glassware in a few boxes. They also left behind a small box that wasn't ours and I'm sure we're missing at least one box of our stuff because now that we're unpacked some things are missing. They also somehow managed to bend a drawer and break a caster on my tool chest. I emailed them my concerns and never heard back from them. Calling does no good because you get voicemail or someone who knows nothing. I would give them minus stars if I could.

Move size: 3 Bedroom Home Service cost: $10050

I want to tell my story in detail because when I was looking for information on those companies I didn’t find much besides many fake reviews. So our moving process started with me calling Value Added Moving company and them giving me an estimate. But the trick they do after you describe in detail all items you need to move is they tell you that you would need much smaller space in the truck than you would actually need and they give you a great discount on that price, but the price for square feet stays the same. So this Value Added Moving company are brokers and look on the market for movers with the truck to come to pick up your stuff. You don’t even know which company will come. So in our case, we were very unlucky and our stuff was picked up by SHMovers. If you call their phone they say something like “Sorry our office was affected by covid 19 and all our limited staff is busy with other customers, the best way to contact us is over email”. There is no call waiting for estimates, or offer to call you back, they send you right to the voice mail. And no matter when you call it’s the same result. One time I tried the extension putting my finger in the air and got to some real person, but then he transferred me back to the broker, who told me that I need to contact SHMovers. So it’s a closed circle.. if any problems and you’ll have lots of those with them for sure there is no way to get to them to solve them. So scammy.

So to continue the story on the day SHMovers picked up our stuff after loading it in the truck they told us that we need to pay two and half times more than the estimate, which was 18K.. we didn’t have the choice we had to pay them, because we had to move that day. We gave them a month to drive from the east to the west coast. But when it got to the delivery date, they said it will take additional 7-21 days to deliver. We have 2 small kids and it was a real challenge to be without any furniture with them in an empty house. Apparently after pick up they unload everything in a local storage facility and then load everything back around the date they were supposed to deliver, so they drive a few more days after that.

So eventually a few days later they arrived.

We needed some paper on outdoor furniture (agricultural matter), but nobody told us anything.. so professional! So our things had to be in quarantine and after delivery, they had to be inspected.

When I was signing the contract the person from Value Added Moving company told us that all items will be disassembled and reassembled at the delivery place and all boxes will be left in the room according to the note on the box. But on the delivery day, it was a mess, they lost some screws from some disassembled furniture and other furniture with screws they refused to assemble. So all disassembled furniture is not useful now. They lost a few other items during that unloading uploading process and they were trying to give us some furniture that wasn’t ours. They have left behind most of the packing material, so we have to utilize it ourselves. I’ve emailed them letting them know about problems but no reply…

Are all moves like that? Or there is a good company out there?

Move size: 3 Bedroom Home Service cost: $17895

If I could give them a 0 I would. I know moving is expensive, but please go with a reputable company. Save yourself a headache and the worry of where your things are. Verify on BBB.org. The website is legit and you can see the complaints many customers have submitted. I used this company in 2021 to move and it was a terrible experience. They would not return my calls and ended up charging me $1000 more than estimated. They write reviews to help their ratings on many sites but do not trust them.

Move size: Studio Service cost: $3600

This company moved my dad's stuff from storage locker to my home. I was unable to be there when they picked up the unit. They engaged in theft beyond belief. Half of my dad's things were stolen. Boxes that stated things inside for example Mac Desk Computer, battery Ryobi tools, Dremel Sets, antique lamps. This company decided when they picked up the things they were stealing them because it was never put on the manifest. At delivery the driver was rude. When asked questions about things that were missing he would grunt an grumble. Then when done he tore the paperwork out of my hands an drive off. I never was able to write what was missing nor did I sign for complete delivery. Also they take everything in payment when getting your things but at delivery they ONLY except CASH. Worst company to deal with. Then I filled a claim spent four months finally the claims said yes an I am owed money. S an H has not paid an I will probably never see it. Stay Away from these clowns.

Move size: 1 Bedroom Home Service cost: $5700

SH aka S & A movers arrived to take manufacturing equipment from NY to CO to open up a second print shop location for our business. They instantly informed us that in order to move the entire list of equipment we provided to All Coast during booking, it would cost us an additional $6,000 on top of the $8,000 quote. They could not explain where the discrepancy occurred since the list did not change, and said we needed to contact our rep at All Coast.

Since this move is time sensitive, we chose to send as much equipment as we could for the original $8,000 price, about 35% of the original shipment list. We were told "someone" would contact us with an update once the equipment shipped, and that two of our employees could fly out to receive the shipment 12/6 - 7. We've reached out to All Coast and SH for an update via email, phone, and text throughout the last 10 days and each time we have been told we would get an update from management ASAP, yet we heard nothing. I have called their customer service phone number three separate times, each time chatting with a rep who could not give me an update, but assured me they would get it to someone who would call us back, and we were on track to receive the shipment in CO between 12/6 - 12/8.

We finally heard from a dispatcher on the day we sent employees to CO, but all he said was he could not give us a tracking update, but everything was on track and he would update us the next day. We never got a call that our shipment was out for delivery as promised, or got any tracking info. Sending employees to CO to get the shipment at the new building was a total waste, we were informed 3 days after flying back to NY that the shipment would arrive on a Sunday. In order to push it to Monday, we would be charged storage and redelivery fees.

Upon delivery, we were told only cash or venmo would be accepted, that way we cant refuse payment. Our equipment was dinged up, and these tactics manipulate people to react out of impulse and fear.

Move size: Partial Move Service cost: $10000

I was almost willing to forgive things like changing the price after the fact, and additional charges for switching vans, and a few broken items. I did receive my items within about two weeks which sounds better than others, but when I was calling to find out when they'd be arriving, I believe his name was Lucas. He was always good about answering the phone when they wanted me to book, but once I called to find out when the movers would be arriving he stopped answering my calls. As if they were done with me, I called many times within days and no response. Then the call went straight to voicemail as if he had blocked my number. Awful fake people

Move size: 1 Bedroom Home Service cost: $3500