Safeway Moving Systems

We ended up using Safeway Moving for a move from CA to UT and it has been a DISASTER. We contacted Safeway back in June and initially, while they were trying to get our contract, the customer service was great - easily reachable by email or phone, answering questions, etc. Unfortunately, after we paid the deposit things changed dramatically. We were given an assigned pick-up date of 6/21 by Safeway and made plans accordingly (had our dog kenneled so that movers could get around easily, paid for hotels while driving to our new home, arranging cleaning services, etc.) only to have the contracted carrier company (Febex moving) call the morning of our move and reschedule. Sadly the fees for the kennel, hotel, etc. were not reimbursable with a last minute cancelation. I reached out to my contacts at Safeway (who I was previously was told would be "with me every step of the way") and never got a response. No calls back. No answered voicemails. The carrier (FebEx) ended up calling and scheduling the pick up for later in the week. After loading up our stuff we were assigned a "first available delivery date" of 6/24. Unfortunately, we have now been in our new home without our stuff for >30 days despite being told verbally that the move would take "only 5-7 days" and the contract clearly stating "legally up to 21 business days". I have tried calling prior contacts at Safeway multiple times with no response. No answer to emails or voicemails. My partner and I typically call their general customer service line once or twice per day and are told "we don't have any updates". We are constantly promised calls back with more information but never hear back from anyone. Our stuff is reportedly still in a warehouse in CA and we are now being told that all blame lies with the carrier (FebEx) and that Safeway is simply not responsible for any delays, damages, etc. after our stuff is picked up. I understand that we paid for a moving broker, who in turn hires a moving carrier, but shouldn't it be the responsibility of the broker to find a reputable carrier? Febex (who we were not given the chance to vet) has multiple online complaints, a non-functional website, and does not answer our calls. Per our contract, Safeway is supposed to "act on the behalf of the customer in resolving any claims or delay issues" but they are now essentially refusing to help. I wish I could give zero stars and I'm fairly sure the "positive" reviews are put in by company employees to boost the overall rating.

Move size: 1 Bedroom Home Service cost: $6000

I am writing with a review of a very recent move I had with Safeway Moving Systems. The experience was beyond terrible – I feel totally plundered. They had a reasonable reputation and gave me a good price I paid them their deposit and then didn’t hear from them until about 10 days before the move: the “quality assurance” representative wanted to go over my inventory, find out how many large picture boxes I needed etc. All very pleasant, although the representative did inform me that, although I have fewer items and of less size to move than when I have first gotten in touch with them, the estimate had increased by $1400. Alright, this isn’t my business and I assumed I don’t know how things work.

Moving out day was set for Sunday. Friday they called me and asked if it could be Saturday. I said alright, but I’d still be packing. Then they called me and told me it would be Monday. Monday came and they told me it would be Tuesday 9am. I tried multiple times to call Safeway and either get the dispatcher or customer service, but neither picked up or returned my messages.

Moving out day. Nothing. No phone call, no communication. At 3:30pm I received a phone call from a “Frank” who I never talked to before who said the truck would be there in 45 minutes. In an hour and a half a Penske truck drove up with a 300lb driver wearing flip flops. The was apparently the head of the move. The “crew” consisted of a University of Iowa undergrad, who had never moved before. Corey (the driver’s name) told me that he had only been working moving gigs for two weeks, and only as a driver.

Apparently Safeway subcontracts with pretty much anyone, as they had with this “Frank”. None of the information I had communicated to “Mr Quality Assurance” had gotten to Frank or Corey and consequently Corey didn’t have the right packing materials. He even brought no tape and had to use up mine.

Since the load out couldn’t start until 5pm, by 11pm it was pitch black outside and only 2/3 loaded. I paid Corey this portion of my estimate (idiot me) and Corey said he and undergrad would finish in the morning, which they did. After I day of communication with Corey, he dropped off the map. As did Frank. No idea where he was. Finally I did get a 3-word confirmation from Frank that he would tell Corey that I had gotten parking permits for the truck to do the delivery on the 9th. On the 9th Corey texted me that he couldn’t make it until 7 or 8 pm. Later he told me 11pm. So I told him to show upon on the 10th at 7am.

At 9:30 am on the 10th when he finally showed up, I had with me two friends who had offered to help. He, again had only 1 person. My friends moved 99% of a full 28-ft truck, which was in total and compete disarray, into my condo. Corey (still in flipflops) did nothing. NOTHING.

At the end, Frank was asking me for money, and (again idiot me) after venmo’ing him some of the final amount, I realized how ludicrous this was, called him in Florida and told him he would not be receiving the final payment. Frank told me he would call the police and make me pay 5x the value of the whole move.

About one hour later, I received a call from Safeway’s customer service (Gigi). I told her I would be putting this review on social media and everyplace Safeway name appears. I’m an idiot, but they’re liars and crooks.

As the coup de grace, the 1 mover that Corey had brought with him asked if he could use the bathroom. I of course said yes. He defecated and broke the toilet and didn’t bother to try to flush. I am plundered. Move yourself or get your 85 year old grandmother to help you before you have anything to do with Safeway or any of their contractors.

Move size: 2 Bedroom Home Service cost: $11000

First, Safeway is a brokerage. They don’t actually move you. They contract movers on either side of long distance moves and on one side of our move, the movers were professional and punctual. But my word, the movers on the CA side of the move were comic book villains. I don’t file complaints ever. I’m generally too lazy and too easily content to bother. But I feel exploited AND I ended up with 2 boxes of someone else’s stuff and no one seems to care!! I’m hate that my stuff is gone, but I really hate having a random persons things.

So the list:

1. CA movers showed up hours outside our moving window on the last possible move day.

2. They told us we might be over they would tell us our final total once everything was loaded (This is illegal under CA law!! Don’t be like me. Know this!!)

3. They were sketchy as heck. The scratched the floor. They shoved things a weird angles. They did not take any care with packing things like trucks. They did not give us any of the paperwork that they are legally required to give us under law. The manifest that we got from

Akron shipping company makes NO sense.

4. They made us pay more day of move AND they made us pay for to get things out of storage—which we learned the day that we thought our stuff was arriving (it was in CA.

5. All clear Tupperware’s were opened and things were taken (camping supplies being the main one).

6. We are missing boxes. Some higher value (kitchen things), some comical all of my husbands extra t-shirts, socks, undershirts, and T-shirts.

7. Things were really damaged—like dropped from a crane and jumped on. I have wild small kids. Things in my life are scratched. This is unusable wobble de wobble.

8. I am only writing this review now because I was told that someone from claims would contact me today yet again, and they have not. I also contacted BBB. I have someone else’s stuff!!

There is more, but this is all the energy that I can muster to warn you that 1) Safeway is not doing the do diligence in vetting movers will on the west coast right now. 2) I have called customer service repeatedly— mostly they don’t pick up, but when they do they will not connect you to claims AND I HAVE 2 boxes of a random persons things!!

3) moving advice to future self. take pictures of ALL your boxes and write numbers on them, ask for a receipt with a box checklist, ask your broker to provide the name of the moving company on each leg of the journey. Go with the pod that you wanted to get and hire local movers yourself….

Move size: 1 Bedroom Home Service cost: $11000

After promising to deliver our furniture from Los Angeles to Chicago by August 15th (they picked it up on August 3rd), no one will call back and tell us where the furniture is and when it will finally be delivered to Chicago.

This company is only a broker and does not care anything about the customer (and says they have no control over when the furniture will arrive).

And by the way, they advertise they are an LLC, but aren't even that. They dissolved their charter in November of 2020.

Move size: 1 Bedroom Home Service cost: $1000

Description of Complaint: Safeway Moving System 1440 W. Taylor St. Unit 676. Chicago, Il 60607 AND

Flash Moving & Storage 1805 Sichel Street, Ste 204 Carlos Torres 213-842-1261 DOT#3106377 MC#80331 picked up my family furniture and belongings on May 22, 2021. He said it would be in SEATTLE at pick up, I paid $2731.48 with a balance owing upon delivery twenty-one days from the date of pick up. The company has NOT delivered my property They have stolen my property and money Carlos is my only contact and he has been extremely disingenuous, lied about additional follow-up delivery dates, avoided contact and will not answer the telephone. I booked this move with Safeway Moving Systems - Chicago and paid them $1800.00. at the time of reservation, Safeway Moving Systems DOT#3166589 MC#114982 PARTICIPATE IN theft and fraud. My Account #FY5911954. Payments were made from May 19th - May 24, 2021. NEITHER COMPANY HAS ATTEMPTED TO RESOLVE DELIVERY HONORABLY. SAFEWAY STAFF LIE about contacting me with resolutions. SAFEWAY MOVING SYSTEMS - CHICAGO AND FLASH MOVING AND STORAGE ARE THIEVES.

Desired Settlement:

Delivery; Finish the job; Billing adjustment

Move size: 3 Bedroom Home Service cost: $5100

It is the most terrible company I ever used across all service I ever used. They was supposed to call 24 to 72 hours before beginning of pickup window. No one ever called. I called 48 hours prior to pick up window and was promised that I would get a call within 24 hours. When no one called 24 hours later, I call them back and was lectured about patience. He also promised me someone would call me that evening. However, still no one called. So, I waited another 36 hours. The morning of second day of pickup window, I called them. After some back and forth, I was told that they would come pick up between 2-4pm. By 3:30pm, no one contacted me or showed. When I called, I was told that they cannot help me, inquire if someone is coming, or do anything at all until 4pm. I call back at 4pm and was told that they will sort it out and call me back. Nothing. I had a meeting and have to leave the house, so called to check on status around 5:30pm. After tried many times, finally someone actually answer the phone. He promised to call me back in 15 minutes. Well, 3 hours later (9pm), nothing. I am still waiting. I called again. After many tried, hang up, or poor connection then disconnect, someone actually answer and told me that they cannot help in anyway. this is the worst company. Would definitely avoid at all cost.

Move size: 2 Bedroom Home Service cost: $5800

At our initial call, they seemed decent but after taking my deposit for a cross-country move (~$11,000) there was almost no communication. I called multiple times but the customer rep (J.C.) I was assigned to was unhelpful and mostly unresponsive. They seem more focused on sales rather than aiding with moves, which seemed to be the whole point of a moving broker. My items eventually came after 30+ days of waiting, albeit with some broken and missing items.

The biggest issue is that the moving company they selected was dissolved so my claims for broken items and missing boxes will remain unresolved. According to a manager, nothing will be done on their part. I cannot recommend Safeway Moving Systems at all. In addition, after the deposit, I had to do all the legwork with the actual moving company. Safeway was just there to hire THEM.

A side note: when I tried to get into contact with someone other than my customer rep (during the 30+ days of waiting), I was just told to call them instead (even though I couldn't get a response). I did get a callback but it was from another rep thinking I was a new customer. When they realized I wasn't, they were annoyed and hung up on me. This is part of why I say they seemed focused on sales.

Move size: 3 Bedroom Home Service cost: $12332

I contracted with Safeway for a partial pack, cross country move and paid 40% up front. The follow-up QA call the following week resulted in a 25% cost increase, requiring additional down payment. On move day, the movers added not only an additional $1,200 worth of goods, but also charged $720 for “packing costs” increasing my total move costs to be 43% higher than the initial estimate. I asked Safeway to cover at least the packing materials on their incorrect estimate, but was told I was “making excuses” for not thoroughly reviewing the contract. I called at least weekly since the first available date, and twice a week after the first few weeks to be told they'd check status and call back. They called back maybe three times total. Nearly a month after the first available delivery date, they said it was 4-6 days from loading from storage in the origin state and that I’d get a call within that timeframe letting me know. That too came and went. They finally delivered our things 56 days after picking them up, 41 days after the first available delivery date. The delivery happened with less than the 24 hours notice we were repeatedly given, and they showed up almost 2 hours past their arrival window. A few things were lost, including a very expensive computer monitor. After filing a BBB complaint, they apologized and said they would call me, and didn’t. 17 days after their initial response and me having to reject their response to prevent my case from expiring, they called to apologize and offer a reimbursement. They wouldn’t cover the unexpected packing or shipping costs. We’re working out that reimbursement. Their claims process is yet another vendor with a paper-only submission process and 120 days to process the claim.

Move size: 3 Bedroom Home Service cost: $18000

Safeway Moving Systems LLC (Chicago based)

Chris - point of contact, completely ghosted us after signing the contract

Prime Relocation Services (Sacramento based)

Movers - Dani + Frankie (could have also been contracted out)

Dispatch - someone horrible, don’t know her name, hung up on me day of delivery

Safeway will sweet talk you and provide you a contract that seems fairly straight forward. You should not trust this as the actual cost. You will be forced to sign separate contracts. The company that Safeway decides to contract your move out to, will not honor the Safeway contract and this will be used to get additional fees out of you. We weren’t aware of a second forced contract, and I say forced because we were in a position that we had no other option. They showed up the day of the move, claimed our cubic feet was 200 feet more than the estimate. Now I understand estimates, but to be off by 200 feet is not even a close estimate in my opinion, and this was after I’d described our inventory three times to two separate people. It was the day of the move, we only had two days left on our current lease, we had no choice but to sign as there was no time to find another option and we’d already paid a hefty deposit.

Another couple of examples of the fee gouging, Safeway’s contract says a flight of stairs is 12 steps, Prime Relocation Services says 7, but this was not mentioned until drop off, so we were hit with another $300 additional for stairs at delivery. We were also nickel and dimed for packing materials, $67 for cling wrap and tape, that were supposedly included according to Safeway.

The truck that arrives for your things, will not be the same truck that drops them off, so your things will be moved several times. We were charged an additional fee of $350 for this changing of trucks even though we weren’t aware until after our things were already on a smaller moving truck. This, naturally, increases the chance of damage and/or lost items. Several of our furniture pieces were dented, scratched and/or broken and many of the boxes arrived torn or shredded.

But you won’t be able to do anything about this either, because the people who loaded our things marked nearly every single item on our inventory as “scratched.” How convenient for them now that all of our things arrived gouged, scratched, and dented.

The driver who delivered our items claims they don’t work for Safeway or Prime Relocation at all and repeatedly asked to be paid in cash stating that otherwise, “we will ask for our money over and over, if you don’t pay in cash they will not give us our money.” When I called dispatch to inquire about this, I was told to “have a nice day,” and hung up on. Scams for everyone involved it seems. When I asked what company this driver works for, he said his own LLC, but refused more than once to give me the name of his company because he didn’t want to be blamed for Prime Relocation Services.

At the beginning we were looking at a $3K move, by the time we were all swindled and ghosted, we paid over $5K.

Move size: 1 Bedroom Home Service cost: $5000

Safeway Moving Systems Moving Companies review

DO NOT USE!!! I did not know they were a "broker". It wasn't disclosed on the site I reviewed, nor did Joe tell me that. I was being my own broker. When Always Moving came to get my items (in a Budget truck), I was surprised it wasn't Safeway. Also, Always didn't honor the quote I got from Safeway! My items weren't tagged on pick up, which is standard procedure. I had a box of designer bags, which was stolen. Tito of Always Moving said he doesn't tolerate thieves and that he would "make it right" - yeah, right - I haven't heard from him since. Safeway advertised using the fact it was "veteran owned". I'm a retired VA nurse and when I told my veteran friends at the local hall, they were very unhappy the veteran status was being used this way. I reviewed Always Moving after they left my former place and determined I would NEVER have chosen them for my move on my own! Safeway chose them for me and I'm absolutely disgusted. My "untagged" items were stored for several days in some warehouse someplace before ANOTHER company, ID Noble, delivered them 11 days later. I couldn't believe the condition in which they were delivered - full of holes, and squashed. My beautiful, new Nautica suitcase had a huge scratch down the front of it's hard shell. I filed a claim with Always - which did no good. I called Safeway several times and keep getting blown off. They have a good racket because it's hard to get reimbursement thru the courts, and the companies themselves surely aren't going to give up any money for their negligence and shoddy practice. IF I ever move again, I'll rent a truck myself and hire movers on each end to take my items out and into my new place. I will NEVER trust a moving company again!

Move size: 2 Bedroom Home Service cost: $4500

DON'T hire Safeway! Lied to my face about not being a broker. Their agent overcharged me at pickup and LIED that he can't adjust anything on the spot and I need to call in the dispute. But when I called, "oh, we can't do anything on our end!" No one would take responsibility. Even tho the initial estimate and picked up items were *exactly the same* they overcharged me 2200 extra.

My booker promised to help every step of the way, but when I needed him, I got transferred to a handler trained to talk in circles. The fact that they have one means they rip people off all the time. Just look at the other reviews!

A really disgusting experience.

Move size: 2 Bedroom Home Service cost: $7713

This company was great in the initial process (quoting and collecting money), but awful at giving me delivery updates. Please pay attention to the average long-distance delivery time frames for the number of miles. They have an "estimated delivery date" and a "legally allowed up to" time frame which changes to business days. I found out the company they contracted stored my stuff for three weeks before heading cross country. They delivered my items as close to the 30-business day legal obligation as possible. When my items were delivered, several boxes were crushed and re-taped and one of the larger items was lost in transit.

I contacted Safeway numerous times to fill out a claim form and it took them two weeks to email me the forms and that was only because I sat on the phone with the claims department until I received it. I am dreading the whole claims process based on my recent interactions. Do your research as it may be worth it to pay a little more money to get the service and accountability you deserve.

Move size: Studio Service cost: $3818

When I got a quote they told be distance between my pickup and delivery location was ~1000 miles and it can take 3-14 days but will be more close to 3. I planned my personal travel accordingly thinking I will have my stuff around 4-5 days. Now 8 days later after following up on text, 3 calls and 3 emails to get an update first I am told the move can take upto 3-14 days and per DOT even 30 days may be a possibility!!! Can you believe that!!!! Why wasnt I told that when I got quote! And after all this, now I get call saying my stuff will be loaded now and delivered around 13-17 days after pickup!!!!! All of my furniture, kitchen stuff isnt with me. I planned my travel based on what they told me and now I need to buy stuff because I cannot live like this without my stuff for another 5-9 days!! Please beware, prior to you booking the move with them its all happy and good service. But once they have the stuff and money the DOT regulations and the weather and the rest of the world will be an issue before you get your stuff!

They also will push things around from one department to another. I asked the person who did the initial booking for me about when my stuff will arrive, she said she is in sales ask other department. Other department said they are waiting for response from dispatch. customer service person said DOT regulations say they are allowed to deliver in 30 days!!! Atleast give me an update or estimated date... 3-30 days is an unacceptable window.... or tell me that before I book!!!!! And I dont care which department you are in, stop pushing me around.

Move size: 1 Bedroom Home Service cost: $3049

Avoid this company at all costs! I had the worst moving experience imaginable.

I contracted for “White glove” service with Safeway Moving Systems for a move from CA to NM. I paid a significant premium for this service. To me this meant the best moving experience possible. I couldn’t have been more wrong. This service was supposed to include packing and unpacking of all contents of my household and placing the contents of my furnishings in place per my instructions.

It turns out this company contracts with smaller local independent movers who may or may not adhere to the services paid for to SMS. In the case of the pick up of the movers packed everything as expected, until I unpacked my goods and saw that they merely dumped many items into boxes without taking care to wrap or place them carefully. In addition I was charged an additional fee for the pick up portion due to the project being “underestimated”. 

Per their contract, the moving company has 28 business days to deliver goods after the pickup date before they pay a small penalty. Originally they asked what the earliest date of delivery would be, giving the impression that delivery was imminent. With that, I tried checking in with their dispatch office, but it was impossible to get any information until the day before the actual delivery. They delivered exactly on the 28th business day from pickup (actually a total of 37 days, over 5 weeks). 

The delivery driver arrived in a 53-foot tractor-trailer and claimed he could not maneuver his truck down a 25-foot wide driveway.He claimed he had to go get a smaller truck, again at a significant additional cost. I was told that this had to be paid for in cash, making me concerned that this was a scam. The cash had to be presented before he would deliver my furnishings or even open the truck to confirm they were in fact, mine. A brisk conversation about this turned ugly when the driver called me a “f’ing dick.” This is clearly unacceptable customer service. I had no options and handed over an additional $1,400 in CASH! They unloaded my furnishings and that was it. NO unpacking at all. When I asked the driver about the White Glove service I paid for he said he only provided basic service  I was left to unpack all of my furnishings after he drove away. In total I paid an additional 25% beyond the initial estimate to receive extremely subpar service.

Aside from the fact that the service I paid for was not provided, many of my furnishings were damaged or broken. I have contacted SMS on four separate occasions to rectify the situation or at least make good on the broken items. They have never returned a call, which simply underscores my advice to never do business with Safeway Moving Systems. 

Move size: 3 Bedroom Home Service cost: $8000

I had a very negative experience with Safeway Moving System. My actual price was 25% higher than my "binding" price when I signed the contract, and I was given misinformation by Safeway at every interaction. It's also relevant to note that Safeway doesn't actually move your belongings, they contract out with other agencies who do the moving.

I contracted with Safeway for a move from California to Chicago, and took advantage of a month of free storage between pickup and delivery. I was quoted $4999 total, and paid a deposit of $2100 when I initially booked the move. When my move pick-up window was confirmed over the phone, I was told I would have to pay $1500 of the remaining balance by check, cash or mail order to the movers when they picked up. When I met the movers, however, they told me that I would actually have to pay $2700, including an additional $800 in charges that they had added on, even though the cubic space wasn't any larger than what I had initially booked for (I know for sure it wasn't larger, because the booking was for 467 cf., and it was coming out of a 10'x7' storage locker of already-packed boxes which was NOT packed 7' high). It was more than a little stressful having to come up with an additional $1200 on the spot.

I had taken advantage of free storage, and when I made the booking, I was told that I should call Safeway 10 days to two weeks ahead of my first available delivery date to coordinate a delivery schedule close to that date. When I made that call, however, I was told that there was no possibility to have input on scheduling. I arrived to my house on the first available date having heard nothing from Safeway. I called them every day, for days after my arrival, and every day I was told I would get a call back within 90 minutes from "dispatch;" I never heard from "dispatch."

Nearly a week after my arrival to my home, Safeway couldn't tell me what state my belongings were stored in, whether they had ever left California, or when I could expect to hear about the scheduled delivery date. They made excuses at every turn, such as, "it's just really hard to coordinate moves in the midwest"--I had booked with the company in part because they're based in Chicago, the city I was moving to.

I was told by a Safeway agent that the move hadn't happened because the original driver had gotten COVID, and they were having a hard time finding another driver. I had initially been told I would hear five to seven days in advance of delivery. In the end, I got a call less than 24 hours in advance from the *actual agency* that was moving my belongings, even though several hours earlier the same Safeway agent who had told me that the driver got COVID had confirmed that they still hadn't found a new driver, and maybe I'd hear something the following week. I believe the whole COVID story was made up--Safeway evidently had no contact with the agency who actually completed the move, since they didn't even know that the cross-country move had been initiated evidently days earlier.

I was also then charged another $450 "shuttle fee" on delivery (even though the movers who did the pickup, and who added on the $800 in charges, absolutely confirmed that there would be no extra charges at delivery). Even though I only had about 450 cf. of stuff, they had put it on an 18 wheeler truck at some point, which they said couldn't come down my street. The guys who were delivering didn't want to do the shuttle transfer and tried to convince me over the phone to rent a small UHaul truck myself and drive it to their depot, so they could load the stuff onto the UHaul there, and then I could drive it back and unload it myself to save the $450; they said they absolutely would not unload the UHaul for me. I have a spinal cord injury, so moving it myself was out of the question (and I had already paid Safeway $4800 for the move at that point) so I had no choice but to pay the additional fee.

In the end, I paid Safeway a total of $6250 for moving about 450 cf. from CA to IL, having initially been quoted $4999. Upon unpacking, I also filled up a moving box with broken dishes and glasses.

Move size: 1 Bedroom Home Service cost: $6250

We are in the midst of a move from California to Tampa, Florida. It is May 6th. We contracted with Safeway based on their rating and reviews. Don’t be deceived- they are brokers. What this means is that they subcontract moving services through a third party vendor. Joe Winters was our representative; funny how responsive Joe was when we were negotiating the terms and conditions of our move. He hasn’t been cited since we signed our contract. Since then, we had movers who arrived who were unmasked, rude, sexist and incompetent! We’re scheduled to move tomorrow - May 8th. They charged us $2,000 more than their original quote, packed stuff that we asked them not to, and then told us that it would cost $400 an hour to unpack the truck to get our belongings!!! This is a bogus outfit. I plan on taking every possible measure to insure that they don’t screw other families like they have us!!!! Don’t fall for their BS about making contributions to St. Jude. We’re sitting here in what is supposed to be our new home- no response from Safeway. Wish us luck!!!

Move size: 2 Bedroom Home Service cost: $13000

22. Customer hereby knowingly, voluntarily and intentionally waives the right to a trial by jury in respect of any litigation based hereon, or arising out of, under or in connection with the goods and services obtained here under, the move, or any course of conduct, course of dealing, statements (verbal or written) or actions of Safeway moving system or the mover. customer acknowledges that this waiver constitutes a material inducement to Safeway moving system to enter into this agreement.

23. As the customer, i agree to pay the total charges for moving coordinator services to be provided by Safeway moving system LLC. i understand that my deposit/fee represents only a portion of my total estimated service charges. due to scheduling and routing reasons my deposit/fee is not refundable, unless i notify Safeway moving system LLC in writing within 72 hours of booking at info@safewaymovingsystem.com. I understand there will be a 5% cancellation fee that will be deducted from my refund. the 5% cancellation fee only applies to the deposit amount, not the entire move cost. If the first scheduled pickup date is within 72 hours of the date I reserve my move, then my deposit is non-refundable. I understand that if I cancel my move within the 72 hours of my first available pick up date I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. I may change my pick-up date or place the move on hold at least 5 business days (Saturdays, Sundays and holidays not included) prior to the pack or load date (whichever applies) listed above. this cancellation only pertains to the original pick updates of the first signed contract. I understand that if I do change my dates, or put my move on hold, my deposit is no longer refundable.

Move size: Studio Service cost: $3300

BIG WARNING!!! Don't get fooled by SafeWay Moving Systems. Our experience with them has been a nightmare. They repeatedly change their words, they haven't delivered our belongings and it's already been a month even though they promised 14 days. We had to spend thousand of dollars in hotel in the middle of Covid when expecting a child because of how terrible SafeWay Moving System and their service is. I highly recommend people DON'T USE THEIR SERVICE.

Move size: 2 Bedroom Home Service cost: $3000

I signed a contract with Safeway Moving Systems in Dec 2020 for my May 2021 move from Philadelphia to Tulsa. I told them I needed my items on May 1st, no sooner, no later. I was advised that in order to ensure that delivery date, my items should be picked up on either Apr 19 or 20. On Apr 19, they finally found a carrier. When the carrier arrived on the 20th, I was charged hundreds of dollars in extra fees. On my move-in date (May 1st), I called one of the packers to ask what time he’ll be arriving. After much confusion, I learned that my things were in storage in Philadelphia. At no point was it communicated to me that my things would be held in storage for any amount of time. I’m currently writing this while laying on the floor of my new apartment because I have NOTHING. According to Safeway, I should’ve been told that when I requested May 1st, that meant it was my first available date of delivery; not that it’d be delivered on that exact date. Meaning I actually have no way of knowing when my items will arrive. I’m so hurt and frustrated. I’m alone in a brand new state and this is the worst thing that could’ve happened to me. Now I’m afraid that when my items do arrive, there’s a great chance things will be missing.

Move size: 1 Bedroom Home Service cost: $3369

Like most companies, they have people who get you signed up and people in "customer service" who offer anything but. The folks you do the estimates with and work out the estimate with are very personable, and even sound reasonable. But these people don't move you. Once you sign up you're transferred to customer service where they tell you they won't have any idea if your set pickup date is confirmed until five days before it happens. They tell you that the binding contract you signed is only binding in that you pay them money, but the amount it costs to move your stuff could change. The fee they collect is ridiculous considering the service they give is lousy and they are not to be trusted. DON'T USE THEIR SERVICE!

Move size: 3 Bedroom Home Service cost: $9663

On the date that my move occurred the mover on site insisted that paperwork be signed that increased the cubic footage by approx. 45% (to 1100 cubic feet) beyond the estimate I had received, and the price for the move by $2,497.96 or 35%. On the day of the move, the driver of the truck and what I assume was their dispatcher repeatedly assured me that if the added volume wasn't needed I wouldn't have to pay.

My goods were delivered Friday April 9. To confirm what was actually delivered, I cleared a space in my garage 5' wide by 14' long - 90 square feet. The goods when delivered covered the five foot width, and about 10 feet of length (50 square feet) to a height of about six feet - a total of 300 cubic feet.

Thus the volume actually shipped was not only vastly less than the inflated amount demanded on the day of the move, but was less than half of the original estimate (I had deliberately increased the estimate originally as I did not know how many boxes would be needed - it turned out to be only seven). Had I been charged for what was actually moved, the cost would have been the minimum of $5,750 (the very first estimate I received - almost $4,000 less than what I actually paid).

I repeatedly asked Safeway for help in resolving this matter. I spoke on the phone with a number of people, most notably what was supposed to be a customer service person. He never seemed to take my concerns seriously, stating that the huge difference from the original estimate was surely right and must have somehow been due to how the items were packed (?!!?). It seems odd to me that the customer service team appears to inherently not believe your customers... Note: I will admit that I lost my temper when on the phone with him a couple of times, which I usually try very hard not to do - but it was enormously stressful to have him not listen to me, dismiss my concerns out of hand, and not return calls or emails when asked.

I really wanted to like these folks. They had good reviews on Move Buddha (including for accuracy of estimates!) and I really liked the fact that they are veteran owned, and the original estimation and set up process went fine. But the ultimate experience was enormously stressful and cost me not only significant money but also time and energy at what was already a stressful time.

Move size: Partial Move Service cost: $9900

The sales lady was great and so were the initial packers, however everything else was poor. The estimates are made over the phone in a very casual manner, then they get to your house and find more stuff and increase the price. The items were well wrapped but obviously were loaded and unloaded many times and suffered damages which were not covered. I got less than 2 days notice on the moving date and less than a working day notice on the arrival time. There are no storage options--if you are not there--too bad. And you need cash or cashier's check. The team that moved us in refused to move existing furniture without a $50.00 tip and were very rude overall. Don't use this company--I did much better packing my own pod and it was cheaper.

Move size: 2 Bedroom Home Service cost: $7500

Going through with Safeway for our move was definitely a roller coaster. Just note that once Safeway receives the 40% deposit, they do not take action in trying to make your move any easier.

Safeway was our first choice because we had called for a quote and Gerard was very professional and promising. Telling us that if we had any issues and problems, that he would be here and the first person we should contact. But that's where the good times end. When our movers had shown up on May 5th, we then realized that Safeway is a broker and they contract out moves, which Safeway never mentioned. So the movers started packing the truck up while throwing boxes on top of each other and having bad attitudes. It was a awful experience. When the movers left, we called our agent who ignored my boyfriend's calls from his phone. We had called 10 minutes later on my phone in which the agent picked up (very suspicious) and explained our experience with the movers. He then advised us to email pictures to him so he could send the email to someone else who could assist. So we sent the email and never heard back from our agent. He had mysteriously "left" for a week and text my boyfriend to call him on Monday. When Monday arrived and we called him, who would of guessed. We got ignored again. So then we got in touch with different agents about our move. It was excuses after excuses. Also not noting that Safeway NEVER calls you with updates. You have to call them first to get them to even contact the carrier for updates. First we were told that our items were packed up on a truck May 20th. We then received a call on May 24th that our goods would be delivered on May 26th or 27th. On Wednesday, we never received a call from a driver, so we called Safeway again to which they advised that our new delivery date would be Friday, May 28th. We still never received a call from the driver on Thursday. We called Safeway again, now our goods will be delivered on Saturday, May 29th. Friday came, we called Safeway again. They don't know where the truck is and they can't get a hold of the carrier doing our move. We were panicking! How can a company vouch for another and not have the communication they need? So now on Monday, May 31st, we yet again had to call Safeway for a update. They advised that the truck broke down, but they couldn't tell us where the truck was. Now that makes no sense. You are telling me that the carrier called and didn't advised on where they were located? That's when we had to get pushy with Safeway because all of their excuses just didn't make sense. So we called and explained our frustration and how we were tired of getting the turned around on things to which the agent told us to call the number on the carrier's paperwork for our move and deal with it (FYI - The number on the paperwork went to a dead number). He also stated that once you go with Safeway, they are no longer legally bind or responsible for your move anymore. Talk about unprofessional! We were pulling our hair out at this point. It wasn't until an hour later that we received a call from the same agent advising that our goods would be delivered on that same Monday around 5. The movers did show up and they had much better attitudes than the previous.

I just don't understand how Safeway operates. How do you become the middleman and not request updates on a daily basis and contact your customer on the updates? It was like you had to call them to do their job. All I can say is you better have really good patience if you want to go through Safeway. We will never go through with this company again.

Move size: 1 Bedroom Home Service cost: $4905