Safeway Moving Systems

I'm a real customer and my move number is 5893649. The flurry of 5 star reviews are fake. My experience is real, and i'm happy to share the email trail and documents to back up my review.

Look closely at how similar the 1 star reviews are... that tells you something (these are the REAL reviews).

Awful customer service and zero communication and follow up throughout the move. Chris Johnson was my "relocation specialist" who would be "with me every step of the way." He's a smooth talker that only wants you to sign that non refundable contract (then you are not worth more of his time). I can show you the email trail of him not even replying to me for WEEKS. They don't care... once they get your non refundable deposit they have no reason to even reply to you.

Safeway also tells you that your final payment at delivery can be CASH, money order or Zelle electronic payment (I have the email from them advertising exactly this).

Then they call you at 4pm Saturday and demand CASH ONLY for an 8am delivery on Sunday the next day. Then they tell you it's a $500 fee if you aren't there (i had 14 hours of notice). Then they didn't show up and actual delivery was a full 10 days later (again no communication unless i chased it down).

Move size: 2 Bedroom Home Service cost: $4300

Safeway Moving Systems LLC (Chicago based)

Chris - point of contact, completely ghosted us after signing the contract

Prime Relocation Services (Sacramento based)

Movers - Dani + Frankie (could have also been contracted out)

Dispatch - someone horrible, don’t know her name, hung up on me day of delivery

Safeway will sweet talk you and provide you a contract that seems fairly straight forward. You should not trust this as the actual cost. You will be forced to sign separate contracts. The company that Safeway decides to contract your move out to, will not honor the Safeway contract and this will be used to get additional fees out of you. We weren’t aware of a second forced contract, and I say forced because we were in a position that we had no other option. They showed up the day of the move, claimed our cubic feet was 200 feet more than the estimate. Now I understand estimates, but to be off by 200 feet is not even a close estimate in my opinion, and this was after I’d described our inventory three times to two separate people. It was the day of the move, we only had two days left on our current lease, we had no choice but to sign as there was no time to find another option and we’d already paid a hefty deposit.

Another couple of examples of the fee gouging, Safeway’s contract says a flight of stairs is 12 steps, Prime Relocation Services says 7, but this was not mentioned until drop off, so we were hit with another $300 additional for stairs at delivery. We were also nickel and dimed for packing materials, $67 for cling wrap and tape, that were supposedly included according to Safeway.

The truck that arrives for your things, will not be the same truck that drops them off, so your things will be moved several times. We were charged an additional fee of $350 for this changing of trucks even though we weren’t aware until after our things were already on a smaller moving truck. This, naturally, increases the chance of damage and/or lost items. Several of our furniture pieces were dented, scratched and/or broken and many of the boxes arrived torn or shredded.

But you won’t be able to do anything about this either, because the people who loaded our things marked nearly every single item on our inventory as “scratched.” How convenient for them now that all of our things arrived gouged, scratched, and dented.

The driver who delivered our items claims they don’t work for Safeway or Prime Relocation at all and repeatedly asked to be paid in cash stating that otherwise, “we will ask for our money over and over, if you don’t pay in cash they will not give us our money.” When I called dispatch to inquire about this, I was told to “have a nice day,” and hung up on. Scams for everyone involved it seems. When I asked what company this driver works for, he said his own LLC, but refused more than once to give me the name of his company because he didn’t want to be blamed for Prime Relocation Services.

At the beginning we were looking at a $3K move, by the time we were all swindled and ghosted, we paid over $5K.

Move size: 1 Bedroom Home Service cost: $5000

Safeway Moving Systems Moving Companies review

DO NOT USE!!! I did not know they were a "broker". It wasn't disclosed on the site I reviewed, nor did Joe tell me that. I was being my own broker. When Always Moving came to get my items (in a Budget truck), I was surprised it wasn't Safeway. Also, Always didn't honor the quote I got from Safeway! My items weren't tagged on pick up, which is standard procedure. I had a box of designer bags, which was stolen. Tito of Always Moving said he doesn't tolerate thieves and that he would "make it right" - yeah, right - I haven't heard from him since. Safeway advertised using the fact it was "veteran owned". I'm a retired VA nurse and when I told my veteran friends at the local hall, they were very unhappy the veteran status was being used this way. I reviewed Always Moving after they left my former place and determined I would NEVER have chosen them for my move on my own! Safeway chose them for me and I'm absolutely disgusted. My "untagged" items were stored for several days in some warehouse someplace before ANOTHER company, ID Noble, delivered them 11 days later. I couldn't believe the condition in which they were delivered - full of holes, and squashed. My beautiful, new Nautica suitcase had a huge scratch down the front of it's hard shell. I filed a claim with Always - which did no good. I called Safeway several times and keep getting blown off. They have a good racket because it's hard to get reimbursement thru the courts, and the companies themselves surely aren't going to give up any money for their negligence and shoddy practice. IF I ever move again, I'll rent a truck myself and hire movers on each end to take my items out and into my new place. I will NEVER trust a moving company again!

Move size: 2 Bedroom Home Service cost: $4500

The sales lady was great and so were the initial packers, however everything else was poor. The estimates are made over the phone in a very casual manner, then they get to your house and find more stuff and increase the price. The items were well wrapped but obviously were loaded and unloaded many times and suffered damages which were not covered. I got less than 2 days notice on the moving date and less than a working day notice on the arrival time. There are no storage options--if you are not there--too bad. And you need cash or cashier's check. The team that moved us in refused to move existing furniture without a $50.00 tip and were very rude overall. Don't use this company--I did much better packing my own pod and it was cheaper.

Move size: 2 Bedroom Home Service cost: $7500

Going through with Safeway for our move was definitely a roller coaster. Just note that once Safeway receives the 40% deposit, they do not take action in trying to make your move any easier.

Safeway was our first choice because we had called for a quote and Gerard was very professional and promising. Telling us that if we had any issues and problems, that he would be here and the first person we should contact. But that's where the good times end. When our movers had shown up on May 5th, we then realized that Safeway is a broker and they contract out moves, which Safeway never mentioned. So the movers started packing the truck up while throwing boxes on top of each other and having bad attitudes. It was a awful experience. When the movers left, we called our agent who ignored my boyfriend's calls from his phone. We had called 10 minutes later on my phone in which the agent picked up (very suspicious) and explained our experience with the movers. He then advised us to email pictures to him so he could send the email to someone else who could assist. So we sent the email and never heard back from our agent. He had mysteriously "left" for a week and text my boyfriend to call him on Monday. When Monday arrived and we called him, who would of guessed. We got ignored again. So then we got in touch with different agents about our move. It was excuses after excuses. Also not noting that Safeway NEVER calls you with updates. You have to call them first to get them to even contact the carrier for updates. First we were told that our items were packed up on a truck May 20th. We then received a call on May 24th that our goods would be delivered on May 26th or 27th. On Wednesday, we never received a call from a driver, so we called Safeway again to which they advised that our new delivery date would be Friday, May 28th. We still never received a call from the driver on Thursday. We called Safeway again, now our goods will be delivered on Saturday, May 29th. Friday came, we called Safeway again. They don't know where the truck is and they can't get a hold of the carrier doing our move. We were panicking! How can a company vouch for another and not have the communication they need? So now on Monday, May 31st, we yet again had to call Safeway for a update. They advised that the truck broke down, but they couldn't tell us where the truck was. Now that makes no sense. You are telling me that the carrier called and didn't advised on where they were located? That's when we had to get pushy with Safeway because all of their excuses just didn't make sense. So we called and explained our frustration and how we were tired of getting the turned around on things to which the agent told us to call the number on the carrier's paperwork for our move and deal with it (FYI - The number on the paperwork went to a dead number). He also stated that once you go with Safeway, they are no longer legally bind or responsible for your move anymore. Talk about unprofessional! We were pulling our hair out at this point. It wasn't until an hour later that we received a call from the same agent advising that our goods would be delivered on that same Monday around 5. The movers did show up and they had much better attitudes than the previous.

I just don't understand how Safeway operates. How do you become the middleman and not request updates on a daily basis and contact your customer on the updates? It was like you had to call them to do their job. All I can say is you better have really good patience if you want to go through Safeway. We will never go through with this company again.

Move size: 1 Bedroom Home Service cost: $4905

They gave my job moving from Florida to California to a company called MMG Moving LLC in Indianapolis. I don’t know if they are the same company listed in Fort Lauderdale, but I can find no info on them. They loaded my belongings and stored them free for a month in Florida on March 22,2021. I notified both Safeway and MMG on April 8 that my first acceptance date would be April 23. Today is June 3 and I’ve gotten one excuse after another as to why my shipment isn’t even loaded on the truck yet. They had no trucks going to California in all this time? IF I get my shipment by end of this month, I will have been without my belongings for 3 months. If you think it’s because they are low price, NO. Don’t make my mistake, go with a larger well known company.

Move size: 2 Bedroom Home Service cost: $6633

Safeway told me what I wanted to hear to close the deal and cut off communication when nothing they told me turned out to be true.

Pick up: Told me I’d get 3 – 5 days advance notice of my pickup window. Actual notice: 2 hours.

Total move timing: Promised 1 – 2 weeks. Actual timing was 6 weeks.

Cost: Quote was $5500. Actual delivered cost was ~$7,800

Insurance: Promise was that my shipment was fully insurable. Reality is that nobody in the world will insure a move with only two hours notice of who the actual carrier is (it won’t be Safeway).

Quality: I was supposed to get everything unharmed. I did get most of my stuff in the end, but one of my chairs and one of my boxes was missing. And there were a ton of nicks and scratches on the rest from sloppy packing (they packed). Plus multiple broken picture frames.

NET: Safeway is a broker. Maybe not a problem in and of itself, but they don’t actually seem to know what’s happening and they don’t answer emails or return calls. I was super anxious about this process for two months – from the time I was supposed to get a delivery window from them and didn’t to the time most of my belongings showed up, noticeably worse for wear.

Not recommended.

Move size: 1 Bedroom Home Service cost: $7800

We ended up using Safeway Moving for a move from CA to UT and it has been a DISASTER. We contacted Safeway back in June and initially, while they were trying to get our contract, the customer service was great - easily reachable by email or phone, answering questions, etc. Unfortunately, after we paid the deposit things changed dramatically. We were given an assigned pick-up date of 6/21 by Safeway and made plans accordingly (had our dog kenneled so that movers could get around easily, paid for hotels while driving to our new home, arranging cleaning services, etc.) only to have the contracted carrier company (Febex moving) call the morning of our move and reschedule. Sadly the fees for the kennel, hotel, etc. were not reimbursable with a last minute cancelation. I reached out to my contacts at Safeway (who I was previously was told would be "with me every step of the way") and never got a response. No calls back. No answered voicemails. The carrier (FebEx) ended up calling and scheduling the pick up for later in the week. After loading up our stuff we were assigned a "first available delivery date" of 6/24. Unfortunately, we have now been in our new home without our stuff for >30 days despite being told verbally that the move would take "only 5-7 days" and the contract clearly stating "legally up to 21 business days". I have tried calling prior contacts at Safeway multiple times with no response. No answer to emails or voicemails. My partner and I typically call their general customer service line once or twice per day and are told "we don't have any updates". We are constantly promised calls back with more information but never hear back from anyone. Our stuff is reportedly still in a warehouse in CA and we are now being told that all blame lies with the carrier (FebEx) and that Safeway is simply not responsible for any delays, damages, etc. after our stuff is picked up. I understand that we paid for a moving broker, who in turn hires a moving carrier, but shouldn't it be the responsibility of the broker to find a reputable carrier? Febex (who we were not given the chance to vet) has multiple online complaints, a non-functional website, and does not answer our calls. Per our contract, Safeway is supposed to "act on the behalf of the customer in resolving any claims or delay issues" but they are now essentially refusing to help. I wish I could give zero stars and I'm fairly sure the "positive" reviews are put in by company employees to boost the overall rating.

Move size: 1 Bedroom Home Service cost: $6000

I am writing with a review of a very recent move I had with Safeway Moving Systems. The experience was beyond terrible – I feel totally plundered. They had a reasonable reputation and gave me a good price I paid them their deposit and then didn’t hear from them until about 10 days before the move: the “quality assurance” representative wanted to go over my inventory, find out how many large picture boxes I needed etc. All very pleasant, although the representative did inform me that, although I have fewer items and of less size to move than when I have first gotten in touch with them, the estimate had increased by $1400. Alright, this isn’t my business and I assumed I don’t know how things work.

Moving out day was set for Sunday. Friday they called me and asked if it could be Saturday. I said alright, but I’d still be packing. Then they called me and told me it would be Monday. Monday came and they told me it would be Tuesday 9am. I tried multiple times to call Safeway and either get the dispatcher or customer service, but neither picked up or returned my messages.

Moving out day. Nothing. No phone call, no communication. At 3:30pm I received a phone call from a “Frank” who I never talked to before who said the truck would be there in 45 minutes. In an hour and a half a Penske truck drove up with a 300lb driver wearing flip flops. The was apparently the head of the move. The “crew” consisted of a University of Iowa undergrad, who had never moved before. Corey (the driver’s name) told me that he had only been working moving gigs for two weeks, and only as a driver.

Apparently Safeway subcontracts with pretty much anyone, as they had with this “Frank”. None of the information I had communicated to “Mr Quality Assurance” had gotten to Frank or Corey and consequently Corey didn’t have the right packing materials. He even brought no tape and had to use up mine.

Since the load out couldn’t start until 5pm, by 11pm it was pitch black outside and only 2/3 loaded. I paid Corey this portion of my estimate (idiot me) and Corey said he and undergrad would finish in the morning, which they did. After I day of communication with Corey, he dropped off the map. As did Frank. No idea where he was. Finally I did get a 3-word confirmation from Frank that he would tell Corey that I had gotten parking permits for the truck to do the delivery on the 9th. On the 9th Corey texted me that he couldn’t make it until 7 or 8 pm. Later he told me 11pm. So I told him to show upon on the 10th at 7am.

At 9:30 am on the 10th when he finally showed up, I had with me two friends who had offered to help. He, again had only 1 person. My friends moved 99% of a full 28-ft truck, which was in total and compete disarray, into my condo. Corey (still in flipflops) did nothing. NOTHING.

At the end, Frank was asking me for money, and (again idiot me) after venmo’ing him some of the final amount, I realized how ludicrous this was, called him in Florida and told him he would not be receiving the final payment. Frank told me he would call the police and make me pay 5x the value of the whole move.

About one hour later, I received a call from Safeway’s customer service (Gigi). I told her I would be putting this review on social media and everyplace Safeway name appears. I’m an idiot, but they’re liars and crooks.

As the coup de grace, the 1 mover that Corey had brought with him asked if he could use the bathroom. I of course said yes. He defecated and broke the toilet and didn’t bother to try to flush. I am plundered. Move yourself or get your 85 year old grandmother to help you before you have anything to do with Safeway or any of their contractors.

Move size: 2 Bedroom Home Service cost: $11000

First, Safeway is a brokerage. They don’t actually move you. They contract movers on either side of long distance moves and on one side of our move, the movers were professional and punctual. But my word, the movers on the CA side of the move were comic book villains. I don’t file complaints ever. I’m generally too lazy and too easily content to bother. But I feel exploited AND I ended up with 2 boxes of someone else’s stuff and no one seems to care!! I’m hate that my stuff is gone, but I really hate having a random persons things.

So the list:

1. CA movers showed up hours outside our moving window on the last possible move day.

2. They told us we might be over they would tell us our final total once everything was loaded (This is illegal under CA law!! Don’t be like me. Know this!!)

3. They were sketchy as heck. The scratched the floor. They shoved things a weird angles. They did not take any care with packing things like trucks. They did not give us any of the paperwork that they are legally required to give us under law. The manifest that we got from

Akron shipping company makes NO sense.

4. They made us pay more day of move AND they made us pay for to get things out of storage—which we learned the day that we thought our stuff was arriving (it was in CA.

5. All clear Tupperware’s were opened and things were taken (camping supplies being the main one).

6. We are missing boxes. Some higher value (kitchen things), some comical all of my husbands extra t-shirts, socks, undershirts, and T-shirts.

7. Things were really damaged—like dropped from a crane and jumped on. I have wild small kids. Things in my life are scratched. This is unusable wobble de wobble.

8. I am only writing this review now because I was told that someone from claims would contact me today yet again, and they have not. I also contacted BBB. I have someone else’s stuff!!

There is more, but this is all the energy that I can muster to warn you that 1) Safeway is not doing the do diligence in vetting movers will on the west coast right now. 2) I have called customer service repeatedly— mostly they don’t pick up, but when they do they will not connect you to claims AND I HAVE 2 boxes of a random persons things!!

3) moving advice to future self. take pictures of ALL your boxes and write numbers on them, ask for a receipt with a box checklist, ask your broker to provide the name of the moving company on each leg of the journey. Go with the pod that you wanted to get and hire local movers yourself….

Move size: 1 Bedroom Home Service cost: $11000

After promising to deliver our furniture from Los Angeles to Chicago by August 15th (they picked it up on August 3rd), no one will call back and tell us where the furniture is and when it will finally be delivered to Chicago.

This company is only a broker and does not care anything about the customer (and says they have no control over when the furniture will arrive).

And by the way, they advertise they are an LLC, but aren't even that. They dissolved their charter in November of 2020.

Move size: 1 Bedroom Home Service cost: $1000

Description of Complaint: Safeway Moving System 1440 W. Taylor St. Unit 676. Chicago, Il 60607 AND

Flash Moving & Storage 1805 Sichel Street, Ste 204 Carlos Torres 213-842-1261 DOT#3106377 MC#80331 picked up my family furniture and belongings on May 22, 2021. He said it would be in SEATTLE at pick up, I paid $2731.48 with a balance owing upon delivery twenty-one days from the date of pick up. The company has NOT delivered my property They have stolen my property and money Carlos is my only contact and he has been extremely disingenuous, lied about additional follow-up delivery dates, avoided contact and will not answer the telephone. I booked this move with Safeway Moving Systems - Chicago and paid them $1800.00. at the time of reservation, Safeway Moving Systems DOT#3166589 MC#114982 PARTICIPATE IN theft and fraud. My Account #FY5911954. Payments were made from May 19th - May 24, 2021. NEITHER COMPANY HAS ATTEMPTED TO RESOLVE DELIVERY HONORABLY. SAFEWAY STAFF LIE about contacting me with resolutions. SAFEWAY MOVING SYSTEMS - CHICAGO AND FLASH MOVING AND STORAGE ARE THIEVES.

Desired Settlement:

Delivery; Finish the job; Billing adjustment

Move size: 3 Bedroom Home Service cost: $5100

It is the most terrible company I ever used across all service I ever used. They was supposed to call 24 to 72 hours before beginning of pickup window. No one ever called. I called 48 hours prior to pick up window and was promised that I would get a call within 24 hours. When no one called 24 hours later, I call them back and was lectured about patience. He also promised me someone would call me that evening. However, still no one called. So, I waited another 36 hours. The morning of second day of pickup window, I called them. After some back and forth, I was told that they would come pick up between 2-4pm. By 3:30pm, no one contacted me or showed. When I called, I was told that they cannot help me, inquire if someone is coming, or do anything at all until 4pm. I call back at 4pm and was told that they will sort it out and call me back. Nothing. I had a meeting and have to leave the house, so called to check on status around 5:30pm. After tried many times, finally someone actually answer the phone. He promised to call me back in 15 minutes. Well, 3 hours later (9pm), nothing. I am still waiting. I called again. After many tried, hang up, or poor connection then disconnect, someone actually answer and told me that they cannot help in anyway. this is the worst company. Would definitely avoid at all cost.

Move size: 2 Bedroom Home Service cost: $5800

At our initial call, they seemed decent but after taking my deposit for a cross-country move (~$11,000) there was almost no communication. I called multiple times but the customer rep (J.C.) I was assigned to was unhelpful and mostly unresponsive. They seem more focused on sales rather than aiding with moves, which seemed to be the whole point of a moving broker. My items eventually came after 30+ days of waiting, albeit with some broken and missing items.

The biggest issue is that the moving company they selected was dissolved so my claims for broken items and missing boxes will remain unresolved. According to a manager, nothing will be done on their part. I cannot recommend Safeway Moving Systems at all. In addition, after the deposit, I had to do all the legwork with the actual moving company. Safeway was just there to hire THEM.

A side note: when I tried to get into contact with someone other than my customer rep (during the 30+ days of waiting), I was just told to call them instead (even though I couldn't get a response). I did get a callback but it was from another rep thinking I was a new customer. When they realized I wasn't, they were annoyed and hung up on me. This is part of why I say they seemed focused on sales.

Move size: 3 Bedroom Home Service cost: $12332

I contracted with Safeway for a partial pack, cross country move and paid 40% up front. The follow-up QA call the following week resulted in a 25% cost increase, requiring additional down payment. On move day, the movers added not only an additional $1,200 worth of goods, but also charged $720 for “packing costs” increasing my total move costs to be 43% higher than the initial estimate. I asked Safeway to cover at least the packing materials on their incorrect estimate, but was told I was “making excuses” for not thoroughly reviewing the contract. I called at least weekly since the first available date, and twice a week after the first few weeks to be told they'd check status and call back. They called back maybe three times total. Nearly a month after the first available delivery date, they said it was 4-6 days from loading from storage in the origin state and that I’d get a call within that timeframe letting me know. That too came and went. They finally delivered our things 56 days after picking them up, 41 days after the first available delivery date. The delivery happened with less than the 24 hours notice we were repeatedly given, and they showed up almost 2 hours past their arrival window. A few things were lost, including a very expensive computer monitor. After filing a BBB complaint, they apologized and said they would call me, and didn’t. 17 days after their initial response and me having to reject their response to prevent my case from expiring, they called to apologize and offer a reimbursement. They wouldn’t cover the unexpected packing or shipping costs. We’re working out that reimbursement. Their claims process is yet another vendor with a paper-only submission process and 120 days to process the claim.

Move size: 3 Bedroom Home Service cost: $18000

As a moving broker, Safeway subcontracted with a local moving company - Midwestern- for our move. Midwestern did a good job with our move. However, Safeway offered no value to our moving process other than arranging with the actual mover. Promises were made regarding communication and delivery estimates. None of these were kept. I tried contacting Safeway several times during the process and none of my messages were ever returned. I would not recommend using this moving broker.

Move size: 1 Bedroom Home Service cost: $4000

This is definitely not a "moving company." It is merely a telephone broker that provides a completely unreliable online quote to customers for a moving contract. Then Safeway sells the contract to move your furniture to another company. Safeway has zero influence over the reliability or integrity of the company to whom it refers its customers, and has zero responsibility for what that company does with your furniture. WARNING: DO NOT USE SAFEWAY. The company is a collection of middlemen talking on the phone and then passing its customers off to whatever moving company it can persuade to give the Safeway telephone operators the highest referral fee.

Move size: 4 Bedroom Home Service cost: $12000

Made an appointment to go through a virtual review of my home's contents for purposes of securing an estimate. The appointed time comes and no call. When I texted the person with whom I scheduled the appointment to he informed that he was working with someone else which was taking longer than expected and would contact me. He never texted to let us know he was running late and we are nearly on an hour delay with no contact. Poor performance. If you make an appointment and are running late give the customer the courtesy of a heads up. Then keep them informed of when you expect to be free for a rescheduled appointment. Instead, here, I'm the customer with a blown up schedule having to chase the Company representative down. A very poor first impression.

Move size: 4 Bedroom Home Service cost: $100

After issues during process of obtaining quotes, we passed on using Safeway Moving Systems. Their salespersons use car dealership type strategies to obscure pricing.

My wife and I both contacting movers during the workday as we planned our move. We inadvertently both request a quote from Safeway. Notable was that our description of the same 1 bedroom NYC apartment yielded two very different quotes. One salesman charged $8 per cubic foot while the other quoted $9 per CF. Despite that discordance, both calculated the same "Basic Estimate Cost" of $5000, followed by a variable mix of different discounts and charges like "immediate discount" or "Local Hub" subtraction" or "shuttle surcharge".

They suggested we described the furniture differently but had no response to the difference in rate per CF or seemingly random mix of charges and subtractions.

Be careful with their quote process and just be aware that they are likely just providing a large number from which there's room to negotiate down. Think of it like a car dealer and keep expectations low for transparency in fees.

Move size: 1 Bedroom Home Service cost: $5000

Stay AWAY!!!!

Pick up was iffy - the movers did not have enough packing supplies and asked me to pick up the blankets, etc... and they would deduct from the bill. This was Sunday and finding a merchant open with that type of product was difficult - ran all over town making calls and finally found the supplies at a UHaul location that happened to be open. $500 in supplies and this was never deducted. While I am trying to track down the supplies the driver is calling me asking me to hurry up so they can finish.

Additionally they revised the bill day of the pick up went from 2,500 to 4,000 - because of volume they say.

Drop off was an absolute nightmare - one day notice on a Friday night and demanded cash or a transfer using a Zelle app. I couldn't get cash so I used the app and my bank shut down my account because the transaction was flagged as fraud. When I told the driver this - he said Zelle always works and implied I was lying. Then he started crying (literally) and siad if I couldn't get him cash - his company would deduct the amount from his paycheck and his family would starve. Seriously!!!!

I made repeated calls to their admin office and was told I would be called back. I was never called back.

After 3 hours on hold with the fraud department at the bank the transaction was approved however Zelle transactions were limited to $2k per day. I had to call a relative to get them to do a Zelle transaction on my behalf and again their account was frozen because the transaction was flagged as fraud. My poor relative spent 2 hours on hold to get that transaction thru.

Finally at drop off they revised the bill again!! this time adding for stairs (surcharge because the building had a flight of stairs) - however this payment had to go to a different Zelle account with a Russian email address - this was also flagged as fraud and I could never get this approved. I ended up have my parents wire me cash to a Wal-Mart (several miles away) with an extra $100 surcharge (cost of the wire). To boot while I am out to get the cash the driver calls me and tells me he is finished and he needs to leave to please hurry up. Of course when I get there with his cash he is not finished and is there another hour before he's done.

I have not received a call back from this company regarding the $500 in supplies I had to purchase. Even though they assured me they would call back.

This company is horrible!!! Stay away!!!

Move size: 2 Bedroom Home Service cost: $10000

We had rather horrible experience with Safeway Moving System. They were highly regarded for their customer service on move.org website and their quote was 2-3k less than national companies, but the process was very stressful. Since they are a broker, they outsource job to local moving companies, that may or may not have capacity to move your belongings quickly.

Be aware that they promise 21 BUSINESS days from the First Available Delivery Date (FADD). In our case, we moved from WA to VA, our stuff got picked up on July 7th, we were able to receive them on July14th. They actual delivery was made on August 13th. It's two days later then 21 bd's and we were reimbursed $30 for each day.

Make sure that you prepare to live without your belongings for a month. The company that actually moved our stuff did a good job. They got everything nicely wrapped and nothing got lost or damaged.

The so praised customer service happens only before you sign a contract. Safeway misplaced $700 from my deposit and it took many calls to get thru and have it updated. They also did not send correct paperwork to the local company. Their papers showed that we only paid $1000 for deposit, when we paid $4400. Even though I contacted Safeway multiple times (phone, text, email) after we heard about it from the actual movers, it didn't get corrected until movers actually showed up on moving day and we had to call Safeway again and again. Also, keep in mind that Safeway takes 25 to 40% deposit from the quote, then you have to pay half of the balance to the actual moving company on pick up and the other half on delivery. So, we would have to pay extra $3400 if we couldn't resolve the issue. Keep in mind that on delivery you have to give driver cash or post office money order.

To sum up - don't use Safeway. Find long distance or intestate movers locally or go with large national movers that actually have the fleet, not brokers.

Move size: 2 Bedroom Home Service cost: $15000