Safebound Moving & Storage

Worst moving company we've ever experienced. They did a cross-country move via a brokered arrangement (which we did not know about ahead of time, red flag). Although I sent pictures and an an itemized list of my boxes and items, the amount doubled from the time the movers arrived.

The pick up crew demanded a 100% increase on price based on information that should have already been known -- what choice do you have under that sort of duress? Furthermore, charged over $900 in packing supplies and some new extra distance fee, all things that were already known at the time of quote -- just bonkers.

My personal property was damaged on the move out and I had to pay out my security and wasn't offerent reimbursement. Many items scratched and dinged and no longer usable.

Extremely expensive, not worth it at all, and unethical company.

Only hope is even just one person that can read and benefit from this and avoid any business with these scammers.

Move size: 2 Bedroom Home Service cost: $5000

Contracted Safebound for move from Florida to Colorado. They increased my cost over $3K on move-out day!!! They also lost and damaged my goods, with no followup on reimbursement. Bait and switch!!!! They hold you "hostage" on move-out day knowing you HAVE TO AGREE to cost increase because you don't have any choice when you have to vacate your house on that day. Don't fall for their virtual estimate!!! Move out foreman will increase your contract cost with his "visual" inspection per his "years of experience" in moving goods. Salesman will become unreachable once you've given them your down payment, move-out payment, and delivery payment. Foreman pressures you to tip workers even before they move a single item! Delivery driver tried to get more $$$ saying stairs was not included in delivery service, but Safebound was informed stairs was present at delivery and initial estimate included it. No integrity, no professionalism! Once they get your money at initial contract estimate they will take your wallet for a ride!!!

Move size: 4+ Bedroom Home Service cost: $10936

I have used Safebound to move my belongings in Florida multiple times. My primary contact was and always has been Mr. Carvalho. His professionalism and punctuality on all of the moves he took care of for me was simply remarkable. I also use Safebound with all my key people who work for me across our country. He always calls people back, follows up, follows through, shows he cares and does what you ask! This is Safebound to me and Mr. Carvalho sets this example so well. Safebound will always be my first call when a move is needed by me or any of my companies. Thank you, Frank! NOTE: I cannot remember all of the movers' names but their care and courtesies were always evident and much appreciated. Thank you all!!

Move size: 2 Bedroom Home Service cost: $1700

After researching many companies, we decided to use Safebound based on their reviews and their customer service when obtaining a quote. My husband is disabled so to was important to me to have a smooth transition. The pick up and loading in NY went smoothly and professionally. BUT the drop off was a nightmare. We were advised that our possessions were first going to Boston to be transferred to another truck which was a little confusing. The truck arrived on time but with ONE mover,not the 4 guys who originally did the loading, to do all the unloading by himself. We had been promised that everything would be put into the correct rooms and we wouldn't have to do anything. He was putting the boxes wherever he wanted to, but that was in-between him trying to recruit our new neighbors and a lawn maintenance man to help him for cash. He kept asking me to help him carry things. I contacted the moving company several times during this time and they told me not to do anything but the guy kept saying he had to leave and needed help. Many of our boxes arrived completely destroyed with irreplaceable possessions broken beyond repair. Not to mention the damage to the wall that this man did.They offered no refunds at all and told me to file a claim. I filed a claim in October and was just offered a $6.00 settlement basically saying we packed the boxes so not their fault. Ripped, torn and caved in boxes is not achieved from carefully loading a truck. Needless to say I would never recommend this company to anyone!

Move size: 4+ Bedroom Home Service cost: $3343

So this move is in progress, and I will edit accordingly. This far I am taking off 1 star because they are late. They told my sister and I that they would arrive between 11AM and 3PM. We called at 3:00 because no one showed up or called us. They said they were running late from their last job.

I took off another star for poor communication. There is no reason they couldn’t communicate that they were running 2 hours behind schedule. We planned our day around their selected timeframe. It takes 2 minutes to call and say, “expect us at 5:00 instead.” I really hope their service is better from here on out.

Edit: changed to 2 stars because they charged $1,200 more than we were quoted and named reasons we had told the company on the phone, like that there were 2 staircases. It was very deceptive.

They charged us for repacking things we told them not to repack. For example, we had a box of cheap blankets and they insisted on repacking it because “it was company policy” then charged us more for the box than the blankets were worth. They didn’t take into consideration what we wanted and just followed policy, then charged out the wazoo.

I left one star because the quality of packing was decent, but not worth the cost unless your furniture is tens of thousands of dollars.

Left garbage for us to clean up. Pictures attached.

Move size: 2 Bedroom Home Service cost: $3700

We hired them recently for a move, and it was a smooth experience. They sent a 3-men crew, and the whole process was easy. They were careful with our furniture and belongings, they called 30-minutes before arrival, and did everything we requested without any fuss. The place we moved into had limitations of where moving trucks can be parked, so there was a bit of a walking distance from the truck to our place. These guys made the trek back and forth efficiently. They even managed to get our furniture in with short turns and corners in the hallway. They were also friendly and polite the whole time.

Move size: 4 Bedroom Home Service cost: $9630

Worst moving experience ever. At day of pickup they raised the price over $1000 for the exact same items the original estimate was for. They knew we were stuck and had to move that day. Very dishonest and argumentative. We were told to either pay up or they would leave and good luck finding someone else to come the same day. Also very rough on our furniture, broke a very expensive mirror that they refused to replace and rolled a computer desk down the stairs and put a large hole in the wall. Do not use these movers!

Move size: 2 Bedroom Home Service cost: $3423

The movers broke a glass table while packing, then labeled almost every article as a Box with no descriptions even though every box was labeled. The movers loaded all my goods into the truck then departed, then when they arrived several days later than planned in DC my stuff was on a different truck. The price went from $3400 to $7400 without paying for the lost items. They also lost several valuable items and I had to work with another company called claimpros.org to settle my claim. This company offered me only $87 dollars to cover the $3,800 lost or damaged items. I had no option but to deal with csipros.org. Safebound moving and storage was no help even though I called them directly several times in January and February 2021 to see if they located my missing items. At the time of this writing (5/31/2021) I still haven't received a call from safebound in regards to my missing items.

Move size: 2 Bedroom Home Service cost: $7682

Called safebound for a local Florida move. Talked to the estimator and even the owner and chose them based on price. I was quoted $1400 for the move. The move cost me over $4000. OK, I may have had more to pack and that’s why it took longer, but over three times the estimate, unacceptable. Strongly believe I got the estimate just to sign with them. When I told the estimator that I had an additional 30 boxes he said don’t worry and didn’t change the quote. Tried calling the owner after the move three times and he never returned my call. Customer service is awful. Beware! Strongly believe this was a case of bait and switch.

Move size: 3 Bedroom Home Service cost: $4000

This moving experience was horrible. We moved from CT to NC and Safebound stored our furniture from Jan to Mar while we bought a house. My $2500 bicycle was lost or stolen along with the car bicycle rack. Never found. They knew it was on the list of items to be delivered and said they looked all over in the storage units, etc. but it was never found. Many articles were broken along with a large amythest geod from Brazil. Furniture was broken. Our settlement was $195. Be sure to read the fine print. Insurance is based on weight which is estimated. My bicycle was very light weight but costly. The people who packed us were part time hires and different from the people who delivered. They couldn't finish on the packing and delivery ends in one day so had to come back the next day with different crews each time. I cannot recommend Safebound.

I waited months for a paltry settlement which I don't have the energy to dispute. The little guy against the big guy. Who always wins?

Move size: 4+ Bedroom Home Service cost: $16014

Moving can at best be a trying experience, but two individuals, Michael and Tomas with Safebound Moving and Storage, made it a good experience. Both men have exceptional work ethics and seem willing to do anything to make the customer happy. My hat is off to them and to the others at Safebound, who made the move, one of the best my wife and I have had. We would recommend them to anyone looking for a competent mover for either a small or large move, intra or interstate.

Move size: 4+ Bedroom Home Service cost: $9275

PIRATES!! They will be soo courteous and professional as they give you a very reasonable, lowball estimate and take your Non-Refundable deposit. The day they show up to move you, all bets are off. The price of your move will increase exorbitantly. Mine went from $7K to $17K!! Now you’re stuck. Pay or lose your deposit and be left without a mover on your moving day! As if that is not bad enough, your final payment is due in cash or a money order. The system is designed to rob you! Oh and they will beat the hell out of your furniture and not assemble anything. Don’t be a victim. This is a ROGUE mover!!

Move size: 4 Bedroom Home Service cost: $17000

To begin with, yes the estimator was very nice and accommodating over the phone, until the deal was done; then I could never reach him again. We worked up the estimate from actual photos I had, room-by-room, and with much discussion. My cross-country move from Florida to Kansas City area was estimated at approximately $3,900 but, the final bill when it was all done was $9,600. I was totally stuck by then.

I used their packing expertise with their materials and the cost was nothing short of outrageous. Everything was packed and moved out of my house on March 3rd to their local storage facility in Florida. I sought delivery and move-in on March 11th but it did not occur until March 19th, and I had to keep calling them to get "an update". All my furnishings had sat in a warehouse for approximately 2 weeks! At that point they kept telling me that the "window" for the delivery could be up to 21 days - which that most certainly wasn't explained up front.

They had loaded the semi trailer for the long distance move with several much heavier boxes on top of much lighter ones, there was a crushing and shifting effect, and several things got damaged/broken.

Yes the move got accomplished in the end as one of their responders suggested was clearly the criteria for a successful job but, only after a very costly and trying experience (not "successful" in my book).

According to my experience with them overall, I'd recommend NOT using this company.

Move size: 3 Bedroom Home Service cost: $9600