Safe Ship Moving Services

Watch out! They outsource to another moving company, who also outsources to another billing company. Everyone scams you at every step. They screwed up my pricing (wrote the correct rate, but wrong cubic footage discussed on the phone) and then doubled my pricing one day prior to the move. The customer service lady lied and said I would not get my deposit back, but the agreement said I could cancel within 72 hours. When I cancelled with them due to better pricing elsewhere, they came down on the price drastically, so I happily agreed to stick with them. The manager gave me his direct number, said I could contact him directly for any issues and from there on there would be zero problems. Unfortunately, there were issues at every single step, movers didn’t initially arrive on the day we were told, later arrived after 6 hours, we didn’t get a call from them prior to arrival to prep us on what we need to do, I had to chase them down and ask them when are the movers coming, the company brought the wrong size truck and had to get a bigger one, the movers speak zero English, clearly no communication between movers and company. It was a mess!!! And the manager did not answer any of my calls. It is true, customer service is kind and dealt well with my angry Karen calls to them (except for that initial lady who lied and said I could not cancel). The actual movers made me sign a separate document upon payment that scams you in the fine print, asked me for an additional 1200 dollars on the day of delivery, threatened to return my items to the warehouse if I don’t pay up on the spot.

Move size: 3 Bedroom Home Service cost: $7000

Do not use SafeShip!!!! The worst service. They doubled our price after hooking us up with a moving company that brought the wrong size truck. Had over a month to find someone to ship our car and we still do not have it. Boxes marked fragile were packed on the bottom of heavy boxes. Even found footprints on boxes that had been walked on. The sales people and service people do not speak to each other so every time you call there's a different answer for the same questions. My boyfriend has a broken leg so we needed a company that would put boxes in the rooms as they were labeled. Movers got here and said they didn't do that. All boxes dumped in one room. SafeShip brokered this move, took our $16k and dipped. Hire local movers yourself. This company in no way will help make your move easier

Move size: 3 Bedroom Home Service cost: $16000

Our initial call was great, we told them the specifics of our cross country move and were told it was ‘not an issue at all’…but yet, there were so many issues - we were quoted a pretty decent price initially, when we called to review the number of times we ended up with - the guy sped through everything and tried to say we owed them $2000 more dollars, we did add a washer/dryer but didn’t understand how this equated to only removing $200 from the new price if we decided not to take them ($2000 extra but we remove the 2 biggest/bulkiest items and it only saves $200??), my husband ended up having to step in and ask him to show down and explain where the difference was coming from - the customer service just went down hill from then! We initially told them we needed a specific date to which we were told ‘no problem’ but when revisiting this we were told we would have to pay and additional $150 to guarantee that time…we chose not to but the movers still came at the time we requested so we saved ourselves $150.

When pick up day came, they said we needed to use the whole truck instead of just the footage we reserved, our stuff wouldn’t have filled a whole truck but since we didn’t have the option to not pay for it at that point, we just ate the cost and ended up putting some of the stuff that was marked to be driven by us in the truck to fill up the whole truck (still not even a full truck but we sure paid for it)

Delivery was scheduled for 7/1- we were very clear with this is when we needed it, it was confirmed by this company and the movers —we received our stuff 7/3, we had to basically help unload 1/2 of it and unwrap everything —they left trash (plastic, water bottles, food wrappers) in my grandma’s driveway when they left…our bill needed up being double what was initially quoted (and we are talking 16-20k total!) Had we known about all the additional costs and the fact that we would basically have to help unpack it anyway, we would have gone the cheaper route and done it ourselves. In trying to lessen our stress, we just ended up adding to it more. I do not recommend this company or really any moving company that nickels and downs you once you’ve signed the initial contract.

Move size: 3 Bedroom Home Service cost: $20000

Safe Ship Moving Services should be shut down. The shell game they play is unprofessional and borderline criminal. I was given a quote for our move ($7995) from Redding Ca to Littleton Co only to have that quote increase by $4300. I was told that after the Quality Control review it was determined that my household goods would not fit in a standard 26’ truck. We would now require two 26” trucks or an 18 Wheeler. On the day the movers showed up, guess what size truck they brought? That’s right, a 26’ truck. My household goods not only fit, but there was extra room on it. I asked the driver to include a few Costco totes to which he refused. I’ve called Safe Ship Moving Services on numerous occasions, from the minute the movers showed up telling me what they would and wouldn’t do to current day only to find them incredibly condescending and rude. I’m now told they are only the broker and all of my concerns questions should now be directed to the unprofessional moving company they sent out from Los Angeles (Rigo’s Delivery Moving & Storage). Safe Ship Moving Services promised a 2-12 day delivery of our goods from our first available delivery date which was determined to be June 9th. As I write this review (June 22nd) we still have no delivery date and are now being told Rigo’s has up to 30 days to deliver. I’ve never been so dissatisfied with a service that cost so much money. Zero accountability or concern from either company. From the minute we provided the required deposit the level of professionalism and honesty went downhill, and fast. I was upsold the minute the movers arrived as there were three items they claimed had to be specially packed at a tune of $350. I had no choice of course. I will ensure my story is shared wherever possible. These company needs to be held accountable. They cannot be allowed to rip off any additional consumers. They need to also review the moving company’s they do business with. Rigo’s has been terrible to work with. The pick up driver was completely unprofessional and was very disrespectful. From the minute he arrived to the 30 mentions of how he gets tips. Two of the four movers Rigo’s sent were incredibly hard workers. As we wait for our delivery I can only imagine the added costs we will see for delivery. I’m 100% confident there will be excuse after excuse as to why there are additional fees. I would NOT Recommend either company for any of your moving needs. The shell game that includes all of these hidden fees needs to stop here.

Follow-Up: My household goods finally arrived on June 25th. The Colorado crew Rigo’s subcontracted with worked very hard to get my goods off the truck. We have several broken pieces of furniture, we’ve lost the poles to our shelving unit but are glad to finally have our stuff. Be aware of both companies if you are moving.

Service cost: $13000

I am still haunted by the traumatic ordeal I endured while moving with this company.

Despite their enticing marketing promises of 'Exceptional Service & Trustworthy Movers' and 'Cross-Country Moving Made Easy & Stress-Free, my experience was quite the contrary. Allow me to elaborate.

In December last year, we urgently needed to relocate our office from Austin to New York. Opting to utilize a brokerage service, I believed the extra cost would ensure a seamless moving process, especially since they assured me, they would handle everything diligently. I meticulously documented all our furniture, providing detailed lists and photographs to aid in their estimation process.

However, our troubles began when the initial price estimate was abruptly inflated due to an erroneous calculation on their part. Despite the mounting costs, we reluctantly agreed, assuming this adjustment would be the last. To compound matters, the brokerage company subcontracted a subpar and unprofessional moving firm, Barahonas Moving, to execute the relocation.

The moving team from Barahonas arrived significantly late and at the wrong location, immediately asserting that the square footage estimate provided by the brokers was inaccurate. Threatening to leave unless we paid an additional $3,000 (for a total of 15K), we felt coerced and betrayed. With limited options, we reluctantly acquiesced, hoping to salvage the situation.

The incompetence of the movers became increasingly apparent as they confessed to being mere drivers and not skilled professionals. Their work was lackadaisical and disorganized, lacking the necessary tools and expertise to disassemble and reassemble our furniture properly. Consequently, several items were damaged, soiled, and marred during transit. To add insult to injury, the movers callously disregarded our belongings and hastily left before completing a final inventory, leaving us with missing items and a tremendous sense of loss.

Attempting to file a claim for damages proved to be a bureaucratic nightmare, requiring an exorbitant amount of time for minimal reimbursement. This company's utter lack of professionalism, integrity, and respect for customers is utterly despicable. It pains me to recount this nightmarish experience and I hope you will not the same mistake as me.

Move size: Office Move Service cost: $15000

Horrific experience! During my initial sales conversations, I explicitly stated (on multiple occasions) that my belongings could not be delivered until 4/15 because we would be out of the country and the new residence would not be available until then. I even emailed them on 4/6 to provide an alternate contact number while I was away. The email explicitly said, "upcoming move scheduled for 4/15" and the agent kindly responded to clarify that I meant 4/15 as the arrival date for my delivery. I confirmed that yes, I meant 4/15 arrival date. Despite my efforts, Safeship attempted to deliver my belongings before 4/15. We are now being charged a $600 redelivery fee because of their error. I called their customer service department twice and, on both occasions, was told that my contract stated delivery could occur as early as 4/5. Basically, they called me (the customer) a liar! Why would I request my items to be delivered while I am out of the country and when the new residence was not available?!?!? Makes zero sense! They also threatened to keep my belongings if I did not pay the $600. I admit that my extreme anger came through during both conversations, but I do not take kindly to someone spouting contractual language at me as a way to legitimatize the $600, refusing to connect me to a manager, threatening to keep what is rightfully mine, and basically calling me a liar. Completely unacceptable! It's behavior like this that ruins companies' reputations. Time to shape up and make things right, Safeship!

Move size: 2 Bedroom Home Service cost: $6000

Do not use safe ship, shippers, and here’s why:

I put down a down payment to lock in my price back in January. I got to my moving date they wanted additional money. The original quote was $4000 and this is to move locally only about an hour away. The movers come they pack everything they put it in the truck. I get a call from them that wasn’t additional almost $5000. They said that they would not take a credit card. And that I needed cash … Originally they told me they would easily take her credit card… Lady that called me was a nasty B if you know what I mean and she said well, just unpack the truck and you’re gonna have to give us cash or cashiers check really really nasty. ( like I carry an extra $5000 in my pocket ) Fortunately, the people that were packing my stuff called. their boss and I was able to use a credit card directly through the moving company, Safe ships are bait and switch.

They are horrible.

Do not use them spread the word

Plus, it’s funny. I don’t find them on Google to review them. I did find it Reddit review.

Move size: 2 Bedroom Home Service cost: $8000