Safe Ship Moving Services

This experience has been one ridiculous bait and switch after another. We were all set to move our family across the country a different way, when I received a phone call from safe ship movers. Stanley walk through the process of moving with this company, and essentially convinced us to go with them instead of our prior plans. We completed a detailed inventory list over the phone, by walking room by room throughout our home and were given a quote based on that list.Basedon what was quoted, we added an additional 50 boxes just to be safe so we could budget appropriately for our move. We also added several large items that we weren’t sure if we were actually going to take to be on the safe side. (Queen bed, two large chairs, a sofa, a kitchen table). The final inventory occurred two days before movers arrived and we repeated the process walking room by room, counting boxes and omitted all of the items we had sold (listed above). We were given an estimate LARGER than our original estimate even though we had sold many items. This was concerning, but it was only a few hundred dollar difference so we didn’t make a big deal out of it.

The moving company tried to pick up our things before our scheduled two day window, but they return to our original dates once I pushed back.

The day the movers arrived, they did a walk-through The house, thought everything that needed to be moved, and gave my husband an estimate 2,000- $3000 more than the last estimate. My husband pushed back and was told we had more stuff than we had told him over the phone. This simply is not true. After reading other reviews, I now realize we should’ve seen the dishonesty for we used this company. The movers told my husband that the estimate wouldn’t be official until everything was moved on the truck, and it could be less than that based on how much space it took up. Went all of our stuff was on the truck, they quoted us the highest price we had heard yet- again, stating we had more stuff than what we had disclosed.

We opted in to the 30 day free storage due to some home improvement on our new house. We specifically asked where are things would be stored, and were told it will be stored local to our final destinations. They also told us we would have a 1 to 2 week window for delivery after storage. We contacted the company about our things to figure out the day we needed to request our things be moved. When we did that, we were told her belongings have been stored in Colorado, instead of on the East Coast and they required a three week window to transport ourbelongings across the country and deliver them. Three weeks is a long window when renovating a home prior to moving, and with two young babies timing is even more sensitive. Based on the time window and speaking with the company (paragon) about when we needed our belongings, we decided to request our things right away since we had to have our things in three weeks. We were told it would be closer to 3 weeks based on where trucks currently were. Fast forward 4 days, our belongs are supposed to be delivered in two days and our floors are still being refinished. We have nowhere to put our belongings and are being told this is our fault. This whole experience had been extremely unprofessional and dishonest.

We plan to tell everyone we know how poor this company is in hopes that no one else has our experience and has to leave (another) horrible review.

Move size: 4 Bedroom Home Service cost: $8113

BUYER BEWARE!!! SafeShip Moving recommended by MY MOVE, they are a simple broker, they dont have the control of nothing, they sent to PRINCENTON MOVING & STORAGE, for picked my furniture and they increase the estimate 400% more, now they have my furniture for more than 6 weeks, customer support said if I want to rescue my furniture call the ghost company, that I can get the information in google!!!! and they said... it's your problem, we are just a broker!!!

PLEASE DON'T TRUST IN SHIP SAFE MOVING SERVICE they don have accredited for BBB and when you look for any location, they dont nothing just a simple not valid address in your website, and your address is a P.O. BOX !!!

Move size: 4+ Bedroom Home Service cost: $9954

Where do I start?... With the multiple up-charges, extremely delayed delivery, inability to fit all my items in the truck, lies after lies. Overpromise and Underdeliver- literally. My move was from CO to PA, 1800 miles with roughly 1600 cu ft of household goods. Safe Ship (the broker) hired Rhema Transportation Service LLC to move my items. Rhema loaded my items in CO on Aug 20th and I set a delivery date in PA for Aug 31st, giving them plenty of time to make the trip. What Safe Ship does not tell you is that the delivery date you put on the contract is the "First available delivery date" and the company has up to 30 business days after to deliver your goods. Shame on me for thinking I was working with a reputable company that cares about their clients and would deliver my goods in a timely manner. Nope, it took them OVER a month after moving into our new home to see our items delivered. Leaving my family including my pregnant wife and 2 year old without any furniture/toys/kitchenware and having to sleep on a blow-up mattress while this horrendous company sat on their hands saying "there is nothing we can do about it." We were left completely helpless and were fed multiple different stories/excuses as their updates made no sense and they could never tell us where our goods were and when we could expect them.

Safe Ship initially quoted me a price that was competitive with others received. After the final inventory call only 2 days before pickup their algorithm thought that that the cubic ft would be about 500 more so they wanted to charge me an extra nearly $5,000 more. I decided to sell some items to lower the up-charge to only $3,000 more. Even after being completely honest with my inventory list, the truck they brought for pickup still did not fit all my belongings and I had to sell more items privately that they left behind.

The driver for Rhema who picked up my items specifically told me that the truck they loaded was going straight to PA and it will be ready for delivery when we are ready for it. That was a complete lie and this is when the stories/excuses/lies started. The first story we were told was that the truck actually went to a storage facility in TX. Then a week later we were told that the truck broke down at the CO/KS border. Then after weeks have now past and still no updates/delivery date estimated, we were told the truck broke down again and was out of commission for a few days. Once we were updated that it was back on the road we were told they hit traffic/accident and the delay would be an extra 2-3 days. Are you kidding me!..A traffic delay might take 2-3 hours, not 2-3 days. Lie after lie. When we finally got our items delivered on Oct 4th, I found out the driver worked for a completely different company (MB Transportation) and said he picked up my items in a storage facility in CO on Friday and had it delivered on Monday…Why couldn’t that have gotten done a month ago!!?? Apparently what happened is after Rhema sat on their hands for over a month, they finally sold the contract to a different company…Why couldn’t Safe Ship negotiate that for me!!??

Throughout this process, Rhema did not answer their calls and all the numbers provided had full voicemail boxes where we could not leave messages. Safe Ship did answer most the calls but all I got from them is "there is nothing we can do" because at that point we were under the mercy of the transportation companies.

This has absolutely the worst business experience I have ever been associated with. Reading other reviews, apparently I am not the only one who has experienced this and these companies need to be brought to justice for putting their clients through pain and agony of being lied to over and over and left helpless without their personal belongings. I have certainly learned my lesson and I hope you take the advice and look elsewhere for your moving services.

Move size: 4+ Bedroom Home Service cost: $12000

I had booked a move with Safe Ship Moving for November but unfortunately had a death in my family which completely changed my moving plans. They honor a 48 hour cancellation policy but since I was well over the 48 hour window I reached out to their customer service and explained my situation and they were so accommodating and understanding that they gave me a full refund. The manager Darren even gave me his personal cell phone number and texted with me at all hours not just business hours and worked with me to make sure I was able to receive my refund. You have no idea how much this meant to me during such a hard time, 10/10 for customer service, thank you guys so much!

Move size: 1 Bedroom Home Service cost: $2000