Relocation Nation Moving and Storage LLC

Crews were great and very friendly. That said, I felt lied to on price as I was originally quoted a number and then it went up $2700. This was a move for a 1 bedroom apartment. First off, with the original quote the saleswoman was so pushy she wouldn't let me get off the phone without telling me that price went away if I got other quotes, and she told me the price would not go up based on the amount of stuff I was moving. Then I get a call a few days later to confirm what I was moving and all of a sudden it was $1800 more than I was told, and once again I was told we were overestimating so the price did not go any higher. They today they get here and as luck would have it, the guy on the phone underestimated and it was $1100 more than anticipated. All this to say, be careful of calling Budget Van Lines or Relocation Nation when it comes to moves. The crew was great, but the price is a mystery till they actually pick up.

Move size: 1 Bedroom Home Service cost: $4700

The salesperson lied to me to get me to choose their company over others, and then they ran a bait and switch after it was too late for me to back out or choose another company. I'm moving from Brooklyn to Denver, and the salesperson promised me that my stuff would be stored in Denver, so it could be delivered to my eventual destination within 2 days, once I find an apartment there. But then 4 days before my move, they called and told me my stuff would be stored in the tri-state area and would take up to 14 days to be delivered to Denver. (But what if I find an apartment with a move in date only a few days away?) The only reason I chose this company over other better quotes was that they promised storage near my destination and a 2-day turnaround to deliver to my selected address, and now it's too late to go with a better option that would have saved me hundreds of dollars. The customer service manager who heard my complaint refused to honor the salesperson's promise and refused to do anything to make the situation right. She told me that she has the authority to give a discount but that a discount "was not available" for my situation. She seemed unsurprised that the salesperson had lied to me to get me to sign up with them and was unwilling to do anything to remedy it.

Move size: 1 Bedroom Home Service cost: $2399

Are you interested in lies, deceit, miscommunication, missing & damaged furniture? If so, this is the company for you! Anthony was my moving specialist. He claimed to be high up in the company and provided so much misinformation, it was too late to do anything when our furniture was already loaded on the truck. We were assessed an additional $1000 on pickup when our items fit in the truck. We were told that as long as they fit, our quote was solid and we wouldn’t pay any additional. This was on a supposed recorded line mind you.

I was promised a credit of $300 that would go back to my credit card for misquoting the storage cost. Any time I ask about it over the phone or via email, it’s ignored. When it was delivered with less than 24 hours notice at our destination, we have missing items and a good majority of our items were broken. All of our bedroom furniture was less than 6 months old and our paperwork shows “No Damage”. Well now, our items look years old. It was a disappointing experience and I would hope no one ever has to go through what we did.

Move size: 4 Bedroom Home Service cost: $7200

BEWARE! THESE PEOPLE ARE SCAMMERS! Called and spoke to a representative from this company named Shawn Williams and received a quote for moving. Stated I needed to sign and pay deposit to hold price. Was told there was a 48 hour cancellation policy. Signed and paid $1700 deposit but tried to cancel 5 MINUTES later. Their cancelation policy states that they have a 48 hour cancelation policy, but where they scam you is the sentence that states that if they assign a moving company within that 48 hours it is considered "services rendered" and you lose on deposit if you try and cancel. When I tried to cancel 5 MINUTES after paying deposit they said that they had already assigned my move to a mover and therefore I was unable to get my money back. How TF you assign a carrier in 5 minutes? When I asked for proof of this assignment (because they did not notify me that the move had been assigned) they gave me a company name and customer service number. I called this number and they did not have any information on me or my move. When I called back to customer service at Relocation Nation, they said "they had a signature and everything" of the assignment to this company but would not email me proof of said signature/assignment. I am now out $1700 and they have no remorse for what they are doing to people.

Move size: 3 Bedroom Home Service cost: $3800

Unfortunately, I decided to go with this company to move across country from Las Vegas to Houston. During the scheduling and collection of my initial deposit, I was completely lied to by Brandon Johnson. I was not informed that the company was a broker for other moving companies. Through the process I was assigned two different companies who did not abide by the terms and conditions of my initial contract with Relocation Nation. First, Brandon based my quote off of the wrong square footage even after I provided the inventory list of my item. Because of that the first company sent to me requested an additional payment of $1000 when they arrived for pick up (after arriving 4 hours after the scheduled time). The first company was Familiar Movers out of Las Vegas. When I tried to call Relocation Nation and Brandon to tell them what was going on I received NO ANSWERED. After being bullied by the first company, they left without picking up my items. When I got ahold of Relocation Nation the next day, Brandon did not want to talk and I sent around the company to get rescheduled through the second company, Alpha Moving Services LLC. This company also sent someone who was 3-4 hours late. Once my items got back to their warehouse I was told that it could take 30 BUSINESS DAYS to deliver my items, even though I requested an immediate delivery. This company stated that I should've selected "Expedited Shipping" at the time of pick up and it would have cost an additional $3000. They continued to say hat they did not know when my items would be delivered because they did not have a driver or a crew. I told them I was willing to forfeit all the money I had paid (deposit to Relocation Nation and the pick up fee) to travel back and pick up my items to drive them across country myself. Miraculously, I received a call from them over the weekend saying my items would depart the next day to be delivered within 3-5 days. I STILL DO NOT HAVE MY ITEMS!

Move size: 2 Bedroom Home Service cost: $2050

Buyer Beware. If you cancel after 48 hours, this company does not reimburse your down payment even though a bill of lading was not signed, you have a floating date until confirmed and the service is 3-4 months out. So they got $640 to do nothing other than make a reservation. I looked at the reviews after the fact (mistake) and they had 52 complaints in a short period of time. I did not want to use a company with a bad reputation. I could understand no reimbursement if I cancelled 15-30 days before the service date because of planning, but 3 months and no providers assigned is just a way for this business to take your money. Hence all the complaints. Use a reliable and reputable moving company.

Move size: Partial Move Service cost: $640

Do not hire this company. They are scammers. I hired this company to move me. They quoted me a price of $2,990. A few days before my move They jacked up the price to $5,700. I Paid a deposit back in November of $1197.43. I was told I could get a refund at anytime. Well guess what the scammers won't refund my money. Do not hire this company. We should all get together and sue this company. I have hired an attorney and I've been in touch with the Better Business Bureau.

Move size: 2 Bedroom Home Service cost: $5700