Real Canada Wide Moving Services Inc.

Hey there, Its Angela from Sherwood Park, AB. And this review is for Real Canada Wide Moving Services from me and my 2 sisters and our families. All we moved from Grande Prairie to Sherwood Park because of our family company. Actually, it was a sudden decision and we had to be organized very fast. I dealed with the company and booked 3 trucks. Our salesman was very very helpful and patient. On the moving date, they were on time ( even early ). Packed, organized, loaded.. Next day, same guys came for deliveries. And the delivery was perfect as well. Me and all my family are satisfied and we are recommending this company to everyone. With our best regards and thanks.. Angela Desmaris
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Service cost: $1850

Do not hire this company to move you. They came and dropped off my belonging and a whole bunch of things were broken and scratched up including my fairly new dining room table that they wrapped in blankets. They told me that the insurance didn't cover any damages unless I paid 60cents a pound where I paid 50cents even though I have an email quote that says it was included. They also charged me almost 4 times the weight. I know this because I rented a uhaul and weighed everything because I was suspicious of the weight. Tried several times to contact manager Eric and have had no response. I am now contacting the BBB and Ministry of Consumer Affairs. Do not use this company, they are frauding people.

Service cost: $5000

WARNING! DO NOT USE THIS COMPANY!

I moved from northern Alberta to the greater Toronto area in October, and this company was an absolute nightmare. The company LOST OVER $1000 WORTH OF MY STUFF in the move. The only item that was ever found was my guitar, which was only found when I sent a friend to the office in Edmonton to look around. The remainder of my missing items was over $800. After filing my claim, I had no follow up from the company and was calling regularly to ask about their progress. The claims department does not respond to phone calls and I would only get email responses after calling a couple of times and asking them to respond. When I finally did get a response from claims (this was 2 months after my move), Tony gave a haphazard weight for my missing items x $0.60 per pound minus the $350 deductible, and told me I would receive nothing for my claim. Eventually he offered me $100 for my trouble, and I was able to
eventually get $200 returned. The customer service I received from Tony was extremely rude, and he literally told me this was not his problem.

Additionally many of the boxes that did arrive were smashed
and broken. My quote stated that disassembly of large furniture was included, however the men that arrived adamantly denied this and did not bring a single tool. I waited all day for them to arrive on the day I was moving and got a call at 4pm saying they did not have enough space and would come in the morning. I was able to convince them to come because I was leaving the next day, and they
showed up with a half empty truck with more than enough space. I was informed that my things had arrived in town, but could not be delivered for another week, and
could only be delivered at one specific time.

TERRIBLE EXPEREINCE THAT I DO NOT WISH ON ANYONE ELSE. For the amount of money I ended up spending on this move I could have used the most expensive company out there. TRY ANY COMPANY BUT THIS ONE!

Service cost: $2060

My sister moved with them from Edmonton,AB to Toronto,ON. She lost her job last summer in Alberta and she decided to go Toronto,ON. Unfortunately she didn't find any jobs in Toronto and she tried to come back to Edmonton. Same time, she spent all her savings during this stressful time, no job and her household goods stays moving company Toronto warehouse. She contacted moving company and explained her situation and she promised to them pay her balance monthly. Usually they never accepted this kind of offer but they accept and brought back her shipment in Edmonton warehouse. Still she doesn't have money and she bankrupt. She owes more $2000 to moving company. She was really hopeless and upset, no furniture nothing. Last week Real Canada Wide moving office manager Gabriela called her and gave her good news. Her boss willing to give my sister's shipment free and no any charge. Just he wants top help her because she is really tried to pay her balance, just she doesn't have any money. They did delivery last week Saturday and she was so happy. This is a miracle for us. I want to say GOD BLESS Real Canada Wide Moving and company owner.

Service cost: $2280

Worst movers ever! If you value your belongings at all do not choose this company! If I could give no to negative stars I would.

Booking with them they are all sweet and accommodating. When they stated it would take 12-15 business days for delivery I didn't want to book with them as that was too long for me. They promised it would come within 10-12 business days instead. Turns out I didn't get my stuff until 17 business days 21 regular days later. That's a long time sleeping on the floor!!

When we finally received our delivery - SO much stuff was broken and missing as well. I have submitted a claim and followed the directions on how to do that and someone emailed me to say they received my claim and it would take 3-4 weeks to process. It has been 8 weeks and I haven't heard one word. I have emailed a couple of times for updates and no one has bothered to get back to me. I have a feeling no one ever will by reading all the other reviews online.

I will never use this company again nor will I recommend this company to anyone. If I do not hear anything about my claim soon I am also going to post reviews on social media (hopefully it will go viral) and report them to BBB.

Service cost: $6000

In Aug 24, Nicole gave me few quotes for moving based on rate per pound:
a)1000lb, $400 the first 500 lb and $0.33/lb after
b) 2000lb @ $0.33/lb

They go by the 1000lb quote first as an estimate before the move. The final bill came down to 1780lb. As actual weight is much higher than the quote, I asked for adjustment. But the delivery guys were holding my items hostage unless I make full payment.

In our conversation with Nicole, I am under the impression that the way of calculating the final bill is open for change according to the actual weight. Nicole mentioned that she could have adjust the bill for me if I didn't pay.

Having my stuff in hostage, I had to pay and dispute this with the claim department afterward. They refuse to adjust and I felt that it was a malpractice to have double standard on charging customer.

The following are my complains:

1) If the consumers are charge based on weigh, the higher the weigh, the more expensive it is. With the current charge system, consumers are being penalized if the weigh is in between 1300-1999 lb, I.e. pay way higher than moving a 2000 lb cargo (see table)

2) My items are held hostage so that consumer is forced to make full payment.

3) I have reason to believe that the scaling is not right. The company has motivation to charge people at 1300-1999 lb as it is their "sweet spot'' (see table). There are also many complains on this company on BBB and homestars as they repeatedly said "they have honest mistake" on scaling when customer complained.

4) I have broken/missing items from the delivery. They imposed a deductible on me, which I didn't know until after. Deductible is something between the insurance company and the insurance payer. It is not fair to transfer deductible to clients, otherwise customer lost a portion of the insurance protection. It is not fair for consumer to bear hidden cost.

Move size: 2 Bedroom Home Service cost: $1200

I read some review here, I respect all of them. My experience with this company is really good. Here is my story: I filled up online form and asked quote from Jasper to Edmonton Alberta. I got lots of phone call s and e-mails. I checked many companies and I booked one of them. Basically when I searched, I didn't find any bad review about that company, it looks to good to me. Anyway, they took my deposit. I have 12000 lbs shipment. After I booked, I called them and tried to ask couple questions? Guess what? Nobody answer my phone calls, and it says mail box full. I tried 3 days , no answer, sent them e-mail, no answer. I checked their website, they are in Toronto and basically one of the Toronto company. Even they don't have an office in Alberta. They book, take your deposit, disappear. 2 days before my pick up date, I found local Alberta company Real Canada Wide Moving. I booked with them, they came for pick up Sep.08th at 9.45 am. driver and 2 helpers. Except driver other 2 guys they don't speak good English, but they are hard worker. They packed and loaded truck very fast, and they finished my pick up 6.30 pm. I really got surprise, how they did good job during my pick up. Next day Sep.09th at 11.30 am they showed up my Edmonton home. By the way, during my pick up I called Real Canada office, they all the time open their phone and answered my questions, good communication, I like it. They finished my delivery around 3.30 pm. They did very good job, and I'm also happy their services as well. My experience is, go with Local Alberta company, at least you can go see their office, or talk with them face to face, much better. If I move again definitely I will use them again.

Move size: 4 Bedroom Home Service cost: $4280

The movers showed up a day early, I wasn't ready for the move for the move but changed my plans and accommodated their request. The movers charged me extra because I had glass coffee table (which was damaged upon delivery to my new apartment). They damaged my walls during the pick up of my furniture, I advised the company with no reply. I booked with this company because the dates for pick up and delivery were available. I expected a call a day prior to delivery so I called and I only got a message service. The day of delivery ( I had the elevator booked and advised the company on 2 separate occasions) I was on the phone most of the day trying to find out where my furniture was, finally spoke to someone and said it would be delivered 4 days later (so 4 more days of sleeping on an air mattress..lucky me) they quoted the contract saying if there was a break down they were well within their right to delay ..I was never informed of a breakdown therefore delay. They finally delivered my furniture and it was damaged, chips out of my wooden furniture, put tape directly on painted surfaces which when the tape was removed also tore off the paint, there was a big chip out of my glass coffee table which I paid extra to protect..DO NOT USE THIS COMPANY. Contact me if you would like pics.

Move size: 2 Bedroom Home Service cost: $1200