Highland Moving & Storage

From the get go, Jesse was incredibly responsive and attentive. He quickly gave me a quote, secured our date and sent over helpful information for packing up and being prepared. He checked in the week leading up to make sure we were doing okay too.

The movers arrived right on time, and ready to go! They were incredibly friendly, so efficient and never said a bad thing about the amount of stairs we had (I felt bad!) They seriously knocked out our entire move in just under 4 hours! They double and triple checked to make sure that we had everything removed from our old place.

At our new place they even set up our beds and were even faster than at our old place. Highly recommend them to anyone who wants a great move! Thanks guys!

Move size: 3 Bedroom Home Service cost: $1300

The original estimate was off by 29% so move had to be split to two delivery trucks and delivery dates. Items were crammed into trucks and damaged. Boxes were completely smashed. Delivery was late. Items still missing. No follow up or concern or attempt to fix the solution. Then they had the nerve to send an invoice for the "overage" in weight even after we paid 110% of the original estimate. Two months later and still battling with them. They lied on the estimate to get our business and are now trying to nail us with additional, unexpected costs. They do not return phone calls. They have no concept of customer service. Brutal!

Service cost: $8000

The crews were just great - they were polite, careful and very hard working. They were a great team, and worked extremely well to ensure I was satisfied. As my move involved moving out, storage of my goods, and then delivery at a later date it was more than just the average move. Kudos for the professionalism of your company and your staff!  Some slight damage to a few items, but the crew were the first to note it, and I am sure it will be taken care of. I highly recommend this company!

Service cost: $3500

My husband and I hired "professional" movers as we have a young family and thought it would make our lives easier. Were we ever wrong. The movers who delivered our items were quite rude, especially when making comments about the quality of our furniture. We had numerous damaged items, and countless items smashed to pieces. They managed to lose a queen sized box spring from the storage container in which I had to fight to get a fraction of compensation. Their rationale for not wanting to compensate me was that because I did not purchase extra insurance on all of my items, their only responsibilitly was to pay $0.30 per pound. I understand this concept when it comes to damages, but I did not think one had to purchase extra insurance to ensure that items made it from point A to point B, I foolishly assumed that was an expectaion. Expecially considering we were paying thousands of dollars for their services. There were a few individuals within this company that were great to deal with, overall my experience was horrible and we will be very reluctant in the future to hire "professional" movers. If you care about your household items, I would not hire this company to do your move. .

Service cost: $3000

When the guys arrived and I showed them what needed to be moved, and pointed out the damage caused by the last movers, they actually got upset and said "what's the matter with people", and "nobody takes pride in their work anymore". They also worked so hard to get my huge upright piano into the room where I wanted it, which left a few marks on two walls (they had warned me it would happen), but I told them to go ahead, and I would worry about fixing the marks later. Chad felt so bad (even though I told him not to), and went to get the mud and putty knife from their truck (even when I told him not to worry, I would fix it later). They were all so friendly as well. It was nice to be able to actually talk to them while they were working, instead of feeling like I was getting in their way while they worked. I would definitely recommend your company to anyone I know who is moving.

Service cost: $1008

I recently arranged a move for my mum and can't thank Highland Moving and Storage enough for the professional and attentive staff, and - in particular - the movers' kindness to my mum. They seemed to understand that an inter-provincial move at 85 years of age was not at all easy! We also had two other people picking up things at the house at the same time and the guys were very patient and understanding about that. From first contact with Tara and Donna, to Blare and Cyril's work on the actual move, Highland made the move as stress-free as possible and everyone was extremely pleasant to deal with. The attentiveness to ensuring that furniture was well blanketed and protected was a big relief. There was only one small communication glitch about one issue and it was resolved very quickly to my relief. I'd make a move with Highland again and recommend the company with absolutely no hesitation.

Service cost: $4500

It was my first time moving so I decided to use a moving company. They damaged the hardwood floor at the house I was moving from. They got lost on their way to my new place. The damaged my antique dining room table. The broke my $3500 treadmill. It took over 8 hours and I did not have much to move. I signed the release form before they left. I didn't know what to inspect before they finished. I just wanted them out already. I found the damages after they left. I figured that since I signed the form, that I would not be able to claim for them. If you value your belongings I would not recommend them. .

Service cost: $1500

To describe our move from Whitecourt to Camrose Ab, the staff were polite and worked extremely hard. The entire move from start to finish while not seamless, it was pretty darn good. I was amazed at how Andy managed to get our 5 bedroom home into the truck.  Every one of the staff worked tirelessly without one complaint!!  I was exhausted just watching them but they barely stopped for breaks.  They laughed and were playful and respectful to my husband and I and they also had to endure the whining of my little Yorkipoo who was a big crybaby throughout the move.  Thank you to a great team of Andy, Matt, Shaylee and CJ.  Would I use Highland Movers again? OMG YES!!  Highly recommended.  .

Service cost: $5000

We recently moved from Edmonton, Alberta to a new house in Edmonton. The efficiency, professionalism and friendliness of the staff at Highland moving made our move such a breeze. The movers showed up in time, were very efficient and took good care of our stuff throughout the move. The final quote was exactly as expected, and there were no surprises or hidden fees! I would like to mention as well that their website is very user friendly and allows you to select every item you are planning to move - room by room - prior to the move, which helps Highland Moving with providing you with an accurate time and cost estimate. Great job, Highland Moving!
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Service cost: $1250

Let me just say that choosing Highland for my move was the best decision I made. From the beginning dealing with Tara was a very pleasant experience. She answered all my questions efficiently and professionally and then Denise who handled the logistics. She was on the ball at all times and such an understanding, helpfull and supportive resource for me. Then at actual moving time I dealt with Al and his men on both ends of the move, what great guys. Thanks to all for making, what was a stressful time for me, go with no hitches or problems. I highly recommend Highland and their associates.

Service cost: $1678

Highland movers made our recent move a breeze. One of the three initial movers had a bit of a bad attitude and was not as nice as the other two, however he was subsequently removed and replaced from the job. It was very professional and very appreciated that this was done, without us even asking. The resulting three movers were very friendly, polite and super helpful. They packaged up our furniture quickly, professionally and despite lots of tight corners, stairs, and small rooms there wasn't a ding or scratch anywhere to be found! I can't imagine doing this work ourselves, they saved us so much time and hassle and were very reasonably priced. Would definitely recommend and use again!

Service cost: $1400

The Gentleman that assisted with the move were curtious, polite and tended to every request that came up.! They were punctual and did everything they could to make sure the transition safe and secure as possible. They were careful with my property and landlord's not cause any damage, they protected everything from any harm, by wrapping, straping, taping and securing.! I appreciate Highland for going above and beyond to help us sattle to our new place??..One of they guys took initiative and put my dinning table back together, which he didn'nt have to.! And turned to be stable than it was before.! Awsome see you again in 3 years.

Service cost: $600

The overall experience from start to finish went very well. I was always able to easily be in contact with Daisy and she promptly handled any request or questions we had. The moving team although I never personally met them (wish I would have) were amazing according to my wife. Professional, upbeat, and helpful in every way. It made our move as stress free as it possibly could have been. As I said to Daisy, we could definitely not have pulled it off without all you help. A million thanks to everyone that helped us out! AWESOME!! :).

Service cost: $15

I used Highland 4 times now for both local & long distance moving in all occasions they were aeesome very friendly people, professional & helpful. Not cheap but if you want quality & hassle free moving it's worth the extra they really take care of your furniture every individual peace is carefully wrapped and moved.
Special koodos to Jean-Claude, what a driver!! He did everything he could to get that huge truck through to my storage unit so I don't have to pay more! Awesome guy and his team in Montreal is just as good. Thank you JC you made my very stressful move much easier xxx.

Service cost: $7800

I was out of province and needed a moving & storage company that could take care of everything since I could not physically be there. I have had many bad to horrible experiences with other companies. From asking for China and Crystal containers to wardrobe cartons, was charged for them but never got them. Even had a moving company overcharging me by over 125% with the guys (movers) dragging their feet and taking 1 hour lunch break on my dime.
So I was a little skeptical when I first contacted Highland Moving and Storage. They gave me a quote, promised to provide all services requested and explained absolutely everything.

So I sent a friend to let Highland Moving and Storage in and even with them having to pack (I hadn't had time to pack anything, didn't even know I would be moving) before going to Quebec.

So when I got the first invoice , I was extremely surprised. I even called to make sure it was right. The invoice was less than 1/4 of my last moving invoice. It even included storage fees for 1 month. I had to lea e my things in storage for about 6 months. I didn't have a credit card to pay but Highland Moving and Storage let me use interac e-Transfer to pay for everything.

I finally moved in to my new place on May 16th 2017. When I asked for a rough estimate on how much it would cost, they gave me an estimate very close to the actual cost. Even had the movers call the office within 1/2 of being done so I could send the e-transfer. I was and still am absolutely impressed by the level of honesty, professionalism and care I have experienced with Highland Moving and Storage. Overall, the total from the move out (with packing), 6 months of storage and the move in, was less expensive by $245 than the last company I had use.

So I will be a customer for life and recommend Highland Moving and Storage to everyone I know.

Move size: 2 Bedroom Home Service cost: $1400

(Edmonton north branch) The office staff were very efficient, friendly and were able to answer all my questions. The moving crew was awesome to deal with. The lead was quick to explain what the plan was for loading and unloading. The team worked well together to get my belongings safely moved while not wasting any time doing it. This is the second time I've used Highland (same branch) and while I've dealt with different staff each time, the service has been amazing.

Service cost: $1700