Real Canada Wide Moving Services Inc.

Where to start? My experience with Real Canada Wide Moving was awful! I hope this review will prevent others from being completely taken by this company. I was moving from BC to Alberta, was give a quote from 1000lbs at $680 to 2000lbs at $830. I booked them for Dec.1 2017. The driver called me a full week early asking to pick up my furniture. Of course not expecting this I was not ready and still working. Then on Nov.30/2017 I was supposed to receive a call to confirm pick up for the next day (Dec.1). I waited until the end of the day and gave them a call, they told me that because I wasn't ready the weekend before that my furniture was rescheduled for Dec.2 pick up. Ok, not the end of the world but a heads up would have been nice? They show up, everything goes well and they take all of my furniture and boxes. Then a few weeks later I get my final bill which was 1820lbs and the charge was for $1110! They charged me $100 to go up 5 stairs! I eventually got that charge removed but could not understand why my bill was $1000 for 1820lbs when my quote for 2000lbs was $830. I was told that is their pay structure?! Then I set up delievery for my belongings, they showed up looking as if my boxes were thrown down the stairs, dishes inside were broken (they were packed properly), they destroyed my dresser, kitchen table, one of the chairs for the kitchen table, a night stand, my stand-up fan and then I realized my summer tires for my truck never got delivered! They also delivered a few items that did not belong to me. It took me 2 weeks of asking them to pick up the items that did not belong to me when I finally drove them to their warehouse on my own time. Seeing inside their warehouse made me understand why so much of my furniture was ruined!! it looked as if they literally just shove and pile peoples things as tight as they can in there. I made a claim for all of the damage and my missing tires, this is about $3000 in loss for me and they paid me $150 and told me my tires can't be found. They told me that they calculated my loss at $300 and the deductible is $350, so I was basically owed -$50, but to "keep me happy" they sent $150. It has been nothing but a nightmare. I now have to replace so many things and go spend $600-$800 on a new set of tires which I had owned. Please choose another company to move your belongings. I would hate to see this happen to anyone else.

Move size: 1 Bedroom Home Service cost: $1200

I had the worst experience dealing with the Company. Initially I inquired about the quote and when they called me with the quote, I asked them about the bad reviews, I was informed and convinced that they are all fake and they are professionals so I ended up hiring them a month in advance to move from stuff from Edmonton to Ontario. I was told 10-15 business days initially and when they charged me $200 deposit, which was non-refundable as well, and sent me an email the delivery time frame was mentioned 15-20 days. I called them 2 weeks ago about the pick up schedule and time frame for June 25, I was told that they will call me on June 22 due to the weekend.

I called them 4 times on Friday after 1 pm because I did not get a call, I was told that they will call me before the end of their business hrs. I waited all day but there was no call from anyone from their office. Finally, I emailed Gabreila and informed her that I have to leave on June 25th and I didn't get any call for the time frame as I was informed that they will give me time frame for pick ONLY on June 22.

Today, June 23, I called them again at 0911, 0958, 1030 and 1130 and no one answered the my calls nor I got the response for my email. I was stuck in the middle as there was no communication so I had to call another moving company around 1 pm and fortunately they agreed to move my stuff on Monday with a short notice, I had no choice to make arrangements to make sure my stuff leaves on time because I have to vacant the house on the same day.

Later at 0258 pm, Gabriela responded back to my email, (btw office is closed on Saturday) informing about the time frame for pick up on Monday and got a call from the driver at 3 pm.

I had booked another moving company already at that time. I feel that it was totally unprofessional and no communication from them which put me in the situation to hire another company and lose $200 deposit.

Please read the reviews below, I made a mistake and should have read the reviews. They are rip off and I believe that's how they make money by charging deposit and then you get stuck. Worst experience with them. DO NOT HIRE THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $200

Booked this company to move me from Cold Lake to Nova Scotia . The move was to take place on June 26 paid a deposit. Get a call from Gabriella the lady I booked with on June 25 to inform me that they didn't have the permit to move me. What company waits till the day before to inform you of this I was to be out of the apt by the end of the month. Spent the morning trying to find another company on short notice to move me worst customer service I have ever experience would advice anyone not to use this company. Still waiting for my deposit to be returned to me. Do not use this company to move totally a rip off.

Move size: 1 Bedroom Home Service cost: $2400

Didn't show up. I flew with my wife to Montreal from Alberta to assist our daughter's packing and clean up of apartment. We had confirmed booking for move on Sept.29th between 8 - 11 am. At 8:11am that morning we received a call that truck had broken down day before and the soonest they could move our daughter's belongings was in 5 days. I asked if any solutions they could provide us and they recommended we hire a moving truck to pick-up and store until they could get there (ironic?). I then called the customer service specialist line, and left a message to call us back please. Without a vehicle, we finally securred a pick-up last minute in Montreal (not as easy as you may think..ha) and moved everything ourselves to a Uhaul facility that impressed us so much, we gave them the business to transfer the belongings to Alberta for us. Upon getting back to work this morning (Oct.1) in Alberta, I still hadn't heard back from Real Canada Wide Moving so I called to ask if I could speak to a manager about our crisis over the weekend. They indicated I would receive my deposit back, and sure enough a few hours later I received an email 'sorry about that, we refund your deposit. Your receipt is attachment. Have a good day!' As an owner of a few Alberta businesses, I would punish MYSELF if this was my best customer service. Wouldn't recommend.

Move size: Studio Service cost: $450

Very easy moving experience with Real Canada Movers. They came on time, and were prepared and eager to work, were very hard and efficient workers. One of the movers even fixed a couple of pieces of furniture in the process! I also very much like that they are very upfront about their prices and what fees they are going to charge - absolutely no hidden fees whatsoever, I paid for exactly what I was quoted and no more.Ask them home estimation, they do free home estimation and you never get any hidden fees.

Move size: 2 Bedroom Home Service cost: $2240

Do NOT and I repeat DO NOT use this company. I had booked this company a month ago and had a date to move from ON to AB. I was supposed to get a confirmation call the day before pick up to confirm the time and I never got a call. The day they were supposed to pick up I had to call them and was given a 4 hour time frame. They did not show up apparently their truck was too full. They would not confirm they could be there the next day and offered very little help. His exact words were it’s out of my hands. Horrible customer service and management. Please avoid this company at all costs!

Move size: 2 Bedroom Home Service cost: $1200

The movers came late, couldn't find the loading dock (basic research), were argumentative, and charged a surprise fee on the day they arrived because they "estimated" the distance was over 100 feet from their truck to the suite, before they even went up the elevators.

If you don't pay the surprise fee RIGHT AWAY, they will literally hold your furniture hostage. It shows what kind of people are running this business. These are the kind of people that are used to cheating/scamming others so they expect the same behaviour out of their customers.

Just look at the other bad reviews (on Google), and look at how the business responds. Always threatening, always defensive, always blaming the customer. It's pathetic.

There are MUCH BETTER moving companies out there. Don't use this one.

Move size: 1 Bedroom Home Service cost: $1500